Indoor pool, seasonal outdoor pool, sun loungers
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Reviews of The Club Hotel and Spa

4 out of 5
The Club Hotel and Spa
Green Street, St. Helier, Jersey

Reviews

9.0

Wonderful

Rating 10 - Excellent. 269 out of 443 reviews" "
Rating 8 - Good. 139 out of 443 reviews" "
Rating 6 - Okay. 19 out of 443 reviews" "
Rating 4 - Poor. 9 out of 443 reviews" "
Rating 2 - Terrible. 7 out of 443 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lilian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Hannah

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service and food, deluxe suite was lovely!
Stayed 1 night in Mar 2024

8/10 Good

Helen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception staff are very welcoming, although in general we failed to experience the ‘amazing’ staff presence/enthusiasm other reviews have mentioned. Very clean rooms, although most are very close to the main road so there is some noise from that, although nothing that kept us awake. What did keep us awake though, until well after midnight, was the noise of the music from the private event in the function space directly below our room (218) and the very loud chatter and laughter from those enjoying the event who were on the outside patio, which was directly beneath our room. When I went down to reception at 00:20 in the morning reception said they could ask for the music to be turned down (like that would happen) but that was all. Being as the hotel wasn’t full (reception confirmed when I asked), why were we put in a room directly in the line of the event noise when the hotel knew the private event was going on?! It ruined our experience of the hotel really as we were there for a relaxing break for a few nights to escape some family health dramas. So long as you’re mobile on foot, it was a great location for the shops and restaurants, and not too far from the bus station. Breakfast was adequate, but not 5* standards. The ‘smashed avocado on sourdough’ was more like shop bought guacamole on white toast We visited out of season though, so wasn’t expecting the breakfast offering to be particularly big, but there was plenty enough variety for a long weekend stay.
Stayed 4 nights in Feb 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

2/10 Terrible

michael

Stayed 1 night in Jan 2024

10/10 Excellent

Colin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect and central hotel.
We booked into this hotel after our flight was cancelled. From walking through the door, the person on reception was super friendly and helpful. We had a lovely welcome and everything was explained clearly. The room was just what we needed. It was very clean, the shower was brilliant and the bed comfy. There was a mini bar in the room (very expensive but it is what it is). Any query we had was answered quickly. Unfortunately we did not get the name of the person on the front desk but she was lovely and recommended the chips in the restaurant which were indeed delicious! We enjoyed using the onsite bar for food in the evening. When we return to Jersey we will definitely stay here again.
Stayed 1 night in Jan 2024

10/10 Excellent

Tafadzwa

Stayed 27 nights in Dec 2023

8/10 Good

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff and very nice room, overall we had a great stay our only complaints would be that the spa is feeling a little tired and the steam room wasn’t working on our visit.

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a Great Place to Stay
Great Service, clean and comfortable, would definitely stay again. 5 minutes walk into the centre, so great location, but nice and quiet
Stayed 3 nights in Nov 2023

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel - very helpful staff - very convenient
Stayed 3 nights in Dec 2023

10/10 Excellent

Gerard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant hotel rooms, nice breakfast. Friendly staff.
Stayed 2 nights in Nov 2023

8/10 Good

Billie-Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Fairly central location but it did not feel like it.
Stayed 3 nights in Oct 2023

8/10 Good

Kimberley Hiew Thoong

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall satisfactory service but abit let down because A/C not working in room in this hot weather. Only offered a fan not moved to another room
Stayed 2 nights in Aug 2023

6/10 Okay

Steven Gary

Stayed 3 nights in Jul 2023

10/10 Excellent

chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant The little touches made it feel special
Stayed 5 nights in Jul 2023

8/10 Good

Clare

Stayed 7 nights in Jul 2023

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 3 nights in Jul 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb staff at the hotel - the restaurant is a must!
Stayed 2 nights in Jun 2023

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderfully friendly and helpful staff. 2 really nice swimming pools, beautiful spa area, great location, breakfast. Aircon was superb as was quite hot while there. Only downside Bohemia restaurant (downstairs restaurant) staff need to spend time with hotel staff to see how its done, food in Bohemia not great either.
Stayed 5 nights in Jun 2023

10/10 Excellent

Robert Paul

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything about this property was spot on. clean, friendly, and lovely service. Whilst bar and restaurant is expensive, the quality of drinks and food was exceptional. only downside was Sauna was out of action in the Spa, and there are no seating areas around the indoor pool. But I would not stop this from booking this wonderful hotel again. Stayed 27th - 29th May 2023
Stayed 3 nights in May 2023

10/10 Excellent

Kirill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really open and friendly, the spa area with swimming pool and facilities was great.
Stayed 2 nights in Apr 2023

8/10 Good

Helen

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bed super comfy and staff all very helpful. But the hotel is expensive for what you get, broken lamp in the bedroom and the sink in the bathroom, wow how low can that be. Swimming pool was the biggest disappointment, missing tiles in the steam room and the whole area looks so tired. Compared to other local hotels with spas/swimming pools, the Clubs doesn’t do well.
Stayed 2 nights in Apr 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place, indoor swimming pool could do with a clean though, was a bit grubby.
Stayed 2 nights in Mar 2023

10/10 Excellent

Ella

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff could not be faulted. Upon arrival we were made to feel so welcome. The lady who checked us in, unfortunately I didn’t catch her name, was very welcoming and informative. The hotel was immaculate. Our room was spotless and had great minibar options if this is something you wanted to use. Absolutely loved the small toiletry touches. The spa was lovely. It was very quiet when we were there which was nice. The experience shower had a few jets that need fixing. We were under the impression the indoor pool would be warm but it wasn’t, it was luke warm at most, we didn’t mind too much though. Towels, flip flops and bathrobes were provided by the spa in the lockers which was useful. The concept of the honesty bar is great, we unfortunately didn’t have time to use it. Overall, highly recommend!
Stayed 2 nights in Mar 2023
Response from Jose Lourenco on Mar 19, 2023
Dear Ella,Thank you ever so much for your lovely feedback! I will make sure everyone is made aware of it!! I will also make sure to address the issues you have experienced with the relevant departments. These will also help us to improve...I'm looking forward to welcoming you back at The Club Hotel & Spa.Kind regards,Jose LourencoFront of House Manager

10/10 Excellent

David

Stayed 3 nights in Mar 2023
Response from Jose Lourenco on Mar 19, 2023
Dear David,Thank you so much for the 10 out of 10 review!! It really makes us proud!! I will make sure the whole is made aware of it.Looking forward to welcoming back at The Club Hotel & Spa.Kind regards,Jose LourencoFront of House Manager

10/10 Excellent

Clinton

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant
Very nice , clean hotel. I will stay again! Drive past it the first time as it was at night, slow down after the roundabout and 2nd left ! Just before the left hand turn. Very quiet, check ✅ in very easy and quick. Honesty bar (very expensive) Sauna & Steam room, used every day. Not sure how often they come on thought? Sat in it one day 20mins just for it to turn on. ? Timing would be nice ? Pool very small but just enough! Outdoor pool, which I used for cold water dipping! Very cold 🥶 Food !! Beware very expensive! £i have breakfast for 6 days and the bill was £71 Stocked room with mini-bar with some very weird things? Never used because of the prices! Here for work did not see much of Jersey, great hotel. I will go back. Just need to find somewhere else for breakfast 🍳
Stayed 6 nights in Feb 2023
Response from Jose Lourenco on Mar 19, 2023
Dear Clinton,Thank you so much for your 10 out of 10 review. It really makes us proud!! I will also make sure to address your concerns to the relevant departments.I'm looking forward to welcoming you back to The Club Hotel & Spa.Kind regards,Jose LourencoFront of House Manager

8/10 Good

Darren

Liked: Cleanliness, staff & service, room comfort
Excellent service, recommend hotel
Very good hotel, nice rooms, although bits could do with a touch up! Above all I cannot recommend the staff and service enough, everyone was so friendly and obliging, really first class service ! The hotel is very well located and a short walk from the town centre, the spa was also clean and nice. I would definitely stay again and can thoroughly recommend.
Stayed 1 night in Feb 2023
Response from Jose Lourenco on Mar 19, 2023
Dear Darren,Thank you ever so much for your lovely review!! It really makes me and my team really, really proud!!I'm looking forward to welcoming you back at The Club Hotel & Spa!!Kind regards,Jose LourencoFront of House Manager

10/10 Excellent

Kezia

Stayed 2 nights in Jan 2023

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the premier hotels. Be careful on the marketing from expedia. Breakfast is available but not included. Most hotels in jersey include breakfast. That said the hotel is excellently situated in town with many good restaurants including the hotels Michelin star restaurant Bohemia. Parking is available at no charge but a little challenging for those that drive big cars!

8/10 Good

Andrew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

charlotte

Stayed 2 nights in Oct 2022

10/10 Excellent

Ashwinikumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2022

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at The Club
The hotel was of a good standard, the staff were friendly and helpful and the indoor pool was amazing !
Stayed 4 nights in Sep 2022

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2022

10/10 Excellent

Darren

Stayed 3 nights in Aug 2022

10/10 Excellent

Faisal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxurious , spacious and comfortable rooms . Spa facilities
Stayed 3 nights in Aug 2022

8/10 Good

Deborah

Stayed 3 nights in Aug 2022

10/10 Excellent

Carla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable hotel. Great location. Excellent staff
Stayed 5 nights in Aug 2022

4/10 Poor

Andrew David

Traveled with partner
Liked: Amenities
Disliked: Cleanliness
The Michelin starred restaurant was exceptional.
Stayed 3 nights in Jul 2022

8/10 Good

Mark

Liked: Staff & service, property conditions & facilities, room comfort
Some of the cutlery at breakfast was dirty
Stayed 1 night in Aug 2022

6/10 Okay

Katie

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 3 nights in Jul 2022

8/10 Good

susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2022

10/10 Excellent

Pauline

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn’t fault the hotel
Stayed 2 nights in Jul 2022

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick trip to our favourite place
Great location, good size room and bar/food excellent.
Stayed 2 nights in Apr 2022

10/10 Excellent

Malcolm

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022

8/10 Good

Elizabeth, High Wycombe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoyable stay. However, having said that, there were a few things in our room that would need attention or repair, but nothing that spoilt our time at this hotel.
Stayed 5 nights in Mar 2022