Ratings based on 267 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by A verified traveler from worcester UK

Very good hotel and central for almost everything.

Posted Sep 22, 2014
Pros: Everything.
Cons: Difficult to say because everything about our stay was excellent.
Location: The location was absolutely central allowing us to enjoy all that St Helier has to offer. The 2 hour walk around the harbour area was fascinating.
We found the hotel satisfied all our needs. Good food, splendid staff,central for all that St Helier has to offer e.g. shopping, restaurants, pubs, museums and other places of interest. All in all a fine base to explore the island on our first visit and we would certainly stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Jersey Weekend.

Posted Sep 9, 2014
Great hotel and although we heard it was ontop of a night club and was noisy once you shut your door you cant hear anything. Great service, great breakfast and nice bar.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Perfect Position!

Posted Sep 1, 2014
Pros: Absolutely everything!
The location is fabulous - across the road from tour bookings and the main bus station. The buses go all over the island and airport - all for £1.80. It is also only 5 minutes walk to the town centre. The staff were extremely friendly and helpful, the breakfast included anything that anyone could want as well as excellent service.
5 out of 5
Recommended
by Sue from Channel Islands

Old part of the hotel

Posted Aug 31, 2014 on Hotels
We had a wedding party who smoked in the court yard outside their rooms and the double glazing didn't manage to stop the volume. Ask for a room in the new part of the hotel but best hotel in St Helier staff were all great and lovely Spa
5 out of 5
Recommended
for Everyone
by A verified traveler from kent

Excellent hotel with easy links to whole of island

Posted Aug 24, 2014
We really enjoyed this wonderful hotel. Location excellent for bus trips and tours. Spa a lovely luxury to enjoy. The food was really good and we can highly rate the zephyr with tasty and reasonably priced meals. Knowledgeable and really helpful staff, who went out of their way to make our stay perfect. No need to bring a car with regular bus station across the road. Highly recommend the island bus tour and trip to war tunnels. We will definitely be visiting again.
3 out of 5
Recommended
by A verified traveler

Good Location

Posted Aug 22, 2014 on Hotels
Nice hotel,some of the staff need to have customer service training.
3 out of 5
by A verified traveler from northern ireland

A good hotel but it depends what room you get!

Posted Aug 21, 2014
A half good hotel, but if you are in room 222 on a Saturday night forget about getting any sleep! With a nightclub downstairs and a taxi rank below!!good luck! lucky if it gets any way quiet with roaring, and shouting and also forgot to state but they are at least 3 take- aways as well! before 3.45am.
2 out of 5
by A verified traveler

Schönes, gepflegtes Hotel direkt an der Küste.

Posted Aug 21, 2014
Das Hotel liegt direkt an der Küste in St. Helier ganz nah zum Stadtzentrum. Unser Zimme war sehr schön und gepflegt. Das Frühstück war ausreichend, wenn wir auch z.t. 10-15min warten mussten, bis uns ein Tisch zugeteilt wurde. Auch das Spa im Hotel ist erwähnenswert und lohnenswert. Aber erholen kann man sich dort nicht. Jede Nacht war bis 3Uhr draussen ein solcher Lärm, dass an Schlafen nicht zu denken war. Deshalb würden wir auf keinen Fall nochmal einen Aufenthalt dort buchen. Ausserdem ist gerade eine Baustelle direkt vor dem Hotel, die tagsüber zum Lärm beiträgt.
5 out of 5
Recommended
for Couples
by A verified traveler from West sussex

excellent hotel in centre of town,close to harbour

Posted Aug 18, 2014
Pros: Room,facilites and especially the pool and spa. Also good service from reception,waiters etc
Cons: ....why not have a self-service continental breakfast arrangement available outside the dining room for early departures (as in USA hotels)
Location: Town centre location close to shops,museum,marina,waterfront facilities,aqua splash,bus station,pubs and restaurants
Nicely furnished hotel with excellent facilities, including indoor pool and spa (superb) Breakfast was very good- food and service. Only negative was the very busy cafe/bar at the front of the hotel (noisy).& the failure to deliver room service breakfast on the morning of our early departure. ( we were leaving before breakfast was available in the dining room)
5 out of 5
Recommended
for Families
by Pelletier from France

Posted Aug 17, 2014 on Hotels
Un hôtel très bien situé, très confortable.Les chambres sont spacieuses, la literie excellente, la salle de bains (baignoire + douche) merveilleusement équipée (peignoirs de bain, serviettes, chaussons, échantillons de produits). Le personnel est professionnel, toujours attentif mais sans ostentation. L'espace spa est un vrai paradis. Le petit déjeuner parfait. Un hôtel vraiment à recommander.