Ratings based on 150 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Couples
by A verified traveler from england

Exploring Jerusalem

Posted Aug 10, 2014
Excellent. A little oasis in the city. Everything is relaxed and beautiful, but extremely efficient and friendly. The courtyard restaurant and summer bar are particular gems. We will return.
5 out of 5
for Everyone
by Susan from sussex

Excellent time in Jerusalem

Posted Jun 2, 2014
Pros: The staff were so helpful and gardens were a real sanctuary in such a busy place. Delicious breakfast
Cons: The main food in the hotel was good but not exciting
Location: It was in an excellent position to get to the old City but beware pickpockets on the Nablus road into the Old city.
Lovely haven in the excellent location close to the Old city. Excellent staff and extremely comfortable and very clean rooms
5 out of 5
for Everyone
by Emma from London

Wonderful retreat on a strenuous Jerusalem visit

Posted May 24, 2014
Pros: Historic and comfortable hotel, very helpful staff, beautiful courtyard and gardens, delicious food, and good drinks menu
Cons: nothing
Location: easy walking distance from the old city and a bus ride to Bethlehem.
The hotel provided a wonderful base for a fairly strenuous touristic and pilgrimage visit to Jerusalem and surroundings.
5 out of 5
for Everyone
by Alison from Hertford

long weekend in Jerusalem

Posted May 12, 2014
The hotel is a real oasis in the hustle and bustle of Jerusalem with a wonderful courtyard garden and pool which are great for relaxing in after a hot day sight seeing. Very friendly staff and excellent food and the bar is great to end the day in!
4 out of 5
for Couples
by Nicolas from Paris

Nice stay

Posted May 10, 2014 on Hotels.com
Very friendly staff at the bar, and good at the restaurant . Very tasty restaurant. More rude staff at reception. The neighborhood is quite noisy, there are always a lot of buses going around, and specially in the street behind where they park, so if you re not in the main building you hear them all night.
5 out of 5
for Everyone
by Isaac from Israel

hotel no.1 in Jerusalem.

Posted Apr 28, 2014
Pros: nothing
Location: The location is fine, good public transportation, tram and buses are very close.
I find this hotel to be one of best if not best hotel in Jerusalem. We had very pleasant stay, hotel staff were very kind and helpful, room was very comfortable and clean, food is excellent all along the day, in all meals including room service - very difficult point in Jerusalem, and total hotel atmosphere was excellent.
5 out of 5
by MA

This traveler left a rating score only Posted Apr 22, 2014 on Hotels.com
5 out of 5
for Families
by Travelista079 from Zurich

Only real 5 star in Israel

Posted Mar 1, 2014 on Hotels.com
Absolutely charming hotel with exceptional service. Friendly, helpful staff and well-located. Historical property with real soul. Cannot be compared with the Isreali so-called 5 star chain - the American Colonial is clearly the best in the country. Two minor suggestions for improvements: 1) in the country of Jaffa oranges, please serve real freshly squeezed at the otherwise very good breakfast, and 2) new mattresses definitely needed.
5 out of 5
for Families
by D&D from USA

Grand hotel

Posted Feb 10, 2014 on Hotels.com
Its always a pleasure to stay in such a fine hotel. Great staff with attention to detail. The one negative for my wife and I is we like to explore the surrounding neighborhood on foot but turned back right away as it appeared unsafe and certainly unclean. Breakfast was tops. Can't give a good comment on dinner as we were catching a midnight flight and eating light so stuck to just appetizers which were disappointing; am guessing we choose the wrong eats on the wrong night.
3 out of 5
by Annie from UK

A couple of niggles

Posted Jan 13, 2014
Pros: The buildings and parking facilities
Cons: I would have welcomed tea and coffee making facilities in my room.
Location: About 7 minutes walk (uphill) to the Old City
Attractive, interesting building, located not too far from the Old City. The staff were on the whole helpful and welcoming. I was surprised however with the breakfast. The buffet looked good, but eating it proved otherwise. Most of it was just tasteless and some of it was quite unpleasant and inedible.
Comment from Hotel Management
Aug 2, 2014 by Thmoas, Hotel Management
Dear Annie, Thank you for your review above. We were most surprised to learn you were unhappy with our breakfast, as it is a positive feature in so many reviews and comments we receive. We did not live up to our own high expectations on the day you ate, and for that we apologize. We have instigated a review of our buffet to see if we can improve. Yours, Thomas Brugnatelli, General Manager.