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out of 10 reviews
This was an amazing place to stay. The spa is wonderful and the quality of the food we had was great. I would recommend this place for anyone who needs a place to relax. You can take a taxi, bus or shuttle to downtown and the Old City. BS
“Excellent Stay at the Regency”
As frequent visitors to Israel, my family has been a guest at a number of Jerusalem hotels, but we always return to the Regency as our choice for comfort, accommodation, customer service and overall hotel experience. The Regency was state-of-the-art years ago, and still retains its splendor, although it does show its age. The staff is very accommodating, the rooms are spacious, well-maintained, clean, and comfortable, and the location, on French Hill is close to the Old City, Mamilla Mall, and City Center, as well as to the major highways to the Dead Sea and to Tel Aviv. There are fantastic views from most of the rooms, and the 4th floor restaurant terrace is a wonderful place to enjoy a glass of wine in the evening or a cup of coffee morning. Wi-fi is available in the rooms from the 4th floor and up, and in the lobby and restaurant. I was booked into a non-wi-fi room, and the front desk easily accommodated me with a wi-fi room. The Regency serves a good breakfast. It was generally easy to find a parking space in the underground garage, except during large events.
“Freeqent Guest at the Regency”
I stay at the Regency 4 - 5 times a year. Each time that I determine to try somewhere different, I opt for the Regency's consistent quality service and comfortable rooms. The hotel itself is aging, but gracefully. The service is good, the 4th floor lounge boasts a magnificent view of Jerusalem, the buffet breakfast is very good, and the pool is relaxing. By the way, the beds are very comforatble and the hotel is quiet - none of the squeaky carts or slamming doors at 5:00 in the morning that you find in many American hotels. The only negative is the Internet access, which is available in the lounge, but not in some of the rooms. Be sure to ask for a room with internet access, which you have to pay for, but the cost is reasonable. The hotel is conveniently located on French Hill, near the Mt. Scopus campus of the Hebrew University and close to Hadassah Hospital Mt. Scopus. As soon as the light rail is completed, the Regency will be right on the stop heading for the Old City and downtown, and it is convenient to Highway 1 leading to Tel Aviv, as well as the Dead Sea Highway. The hotel has free underground parking.
“Great Place to Stay”
It wasn't that close to the Old City, but they offer a free shuttle service to the Old City and the New City. The complimentary breakfast is excellent! However, the outside pool isn't open when it is chilly outside. We went at the end of April and the weather was a little cold so the pool was closed. But it's a great hotel and good value! I recommend it to all travelers!
The hotel is nice staff at reception desk is helpful staff in dining room very polite. The only thing is the hotel is not walking distance to the old city or jaffa road so you need to take a cab or bus constantly, sometimes twice a day, otherwise nice hotel.
Poor service by housekeeping. I left a candy wrapper on the bedside stand it was still there that night. The tissue and toilet papaer were not refilled and they were stingy with towels.
“I was desappointed with the location and with the service.No coffee in the room and no breakfast”
The room was fine but other things were not. Breakfast was not provided no coffee in the room shuttle services never available. Location is out of the main tourist area.
“The hotel is a disgrace”
The hotel service was non existant (no greeting, no bell service, no security). The hotel maintenance was horrible. the room was filthy to the extent one would not even sit down. The room was uncomfortable with the air conditioning turned off, the window open and flies in the room. Checked out immediately. Plus, no security in the garage.
We stay at this hotel thinking was nice but it wasn't. The service horrible, we call to room service and they couldn't event talk english, they only had to offer to type of sandwiches and milk. That was unbelivable. The cleanliness of the room was average, and very damage and old. Definitely I don't recommend this hotel at all.
“Worst Hotel Experience of My Life - Not Kidding!!”
This is not a Hyatt Regency Hotel (used to be...not anymore!) Its just a "Regency" hotel. Check in: Bellboy could not be found Room assignment: Confirmed connecting rooms by phone 48 hours earlier--rooms wound up being on the same floor (not acceptable given we have young children). Moved to connecting rooms on second day--asked 4 separate times, over a 5 hour period, for the rollaway bed. When the bed was finally delivered, it did not have a top sheet, just a hotel blanket (not the cleanest). Rooms: Dirty, stains on the carpets, bathroom plugs did not work, closet doors broken Pool: Told would be open until 9pm--wound up closing at 4:30pm (very upsetting for my kids). Temp was ice cold. WiFi for Computer: Only in the lobby. Was asked to leave the lobby at 1am because they were closing up. Room Service: Never answered directly. Had to call Operator and was called back 20 min later. Was asked to pay cash, because system was down. Currency Exchange: Was told could only change US$100; they ran out of money Front Desk: Curt and rude to everyone Concierge: Did not speak English Lobby Bathrooms: Filthy and smelly Hallways: Broken glass on the floor for 24 hours (my children almost cut their feet) Hotel deserves a 1 star rating!!