Ratings based on 58 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
79% of guests recommend
3.8 Room cleanliness
3.5 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Jerusalem stay.

Posted Apr 6, 2014
Pros: The breakfast was the BEST!
Cons: New room FF&E.
We had stayed at this same hotel approx. 18 years ago when it was a Hyatt. While the staff is VERY nice and pleasant, most of the room amenities were no different now than 18 years ago. Need to update the rooms only.
3 out of 5
Recommended
for Everyone
by Dawn from San Antonio, Texas

Not what I expected but unsure of what's better

Posted Feb 24, 2014
Pros: Hot showers, comfortable beds and extra large showers
Cons: The Breakfast buffet and the overall friendliness of the staff
Location: Good location. It is located on Mount Scopus close to the Hebrew University so they have a couple of eateries close by
The hotel is rated as a 5 Star hotel and this was probably true 30 years ago as things are very dated and old. The furniture and fixtures are from the 70's, but when you go through the hotel you are aware that it was once a beautiful place as the architecture and design of the hotel is very nice. Some of the reservation desk staff was nice others did not greet you and was not appear to be interested in helping you out at all. The Concerige Ben was very helpful as well as the wait staff on the fourth floor at night in the common area. Some of the staff in the cafeteria was pleasant and the food for breakfast was okay but not what people from America would expect so be prepared if you are condsidering staying here as they had tuna and sardines as the only protein option for breakfast outside of eggs. The breakfast buffet was actually a lunch buffet as it consisted mostly of salads and pizza the breakfast items were comparable to a continental breakfast. The hotel had very hot water and extra large towels and the beds were two full size beds pushed together but the mattresses were comfortable.
2 out of 5
by David

No air con. Unexceptable in Israel.

Posted Feb 23, 2014
No air con, and the balcony is not privet. Go somewhere else...
5 out of 5
Recommended
for Everyone
by Sam

Posted Jan 15, 2014
What a hispitality! Cery rare in Israel... Everybody will lile this hotel!
3 out of 5
by Adam from Texas

Older hotel, a lot of water damage in our bathroom

Posted Jan 9, 2014
The staff was indifferent, didn't treat us rudely but were not going out of their way to speak. The breakfast was a good experience and the dining room was nice.
3 out of 5
Recommended
for Everyone
by David from Philadelphia

Nicely refurbished. Service is horrible.

Posted Jan 3, 2014
The building is rather old (1980s) - originally a Hyatt - but it has been nicely refurbished and looks great. The rooms are modern, and the hotel is well maintained. Unfortunately, the service is bad. Employees are rude, and don't seem to care about guests' needs.
5 out of 5
Recommended
by Brian from St. Louis USA

Christmas in Jerusalem

Posted Dec 28, 2013 on Hotels.com
The only reason I give the Dan hotel a 4 star for anything, is because they do not have an iron and ironing board in each and every room. This is a little beneath a traditional 5 star. The location, the helpfulness of the staff, and the hotel in general are excellent.
5 out of 5
Recommended
by Helen from Virginia

Perfect for Hebrew University

Posted Dec 9, 2013 on Hotels.com
If you are visiting HU this is perfect. Its right next door. You have to take a cab or the tram into the city center. Staff couldn't have been more helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler

Dan Hotel Jerusalem

Posted Nov 3, 2013
Pros: Outlook
Cons: Lifts
Location: Good
Hotel was goods, but lift system made moving from upper level to pool stow, Breakfast were excelant , choice of food on sabbath was disappointing..
2 out of 5
by A verified traveler from montreal

Not a great stay for Jeruselm

Posted Nov 1, 2013
The hotel was far from attractions.The hotel charges for wifi and local calls.If you are planning on being around the hotel for a while there are no near resturants and the hotel food is quite expensive. The staff really didn't seem to care about my expirence.Wouldnt stay there again.