Ratings based on 96 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
by Ami from Hanoi
A 4 star hotel that should be a 3 Star HotelPosted Feb 15, 2014
Pros: Good service
Cons: Old facilities
Location: In between the center of the city and the German Colony neighborhood.
All in all the hotel is not bad, it just isn't up to the standard I would expect of a 4 star hotel. The service is good but the facilities are old. All in all, there was nothing special or impressive about this hotel. It is quite over priced.
Jan 11, 2014 by DanHotels
Dear Ami H, Thank you for taking the time to share this feedback following your stay; it is through comments from our guests that we are able to monitor our offerings. Throughout the hotel, every effort is made to ensure the highest levels of guest experience at all times, so this feedback is invaluable to us. Attention will be paid where possible and we hope to be able to accommodate you in a renovated room for your requirements next time. With thanks, Natalie Shalom Guest Relations Manager
for Everyoneby Globofox from New York, NY
"B" Hotel in an "A" NeighborhoodPosted Feb 6, 2014
Pros: Location. Breakfast. Free parking.
Cons: Apart from breakfast, the other dining options are inadequate. In particular, the dinner buffet is jail food at shockingly high prices.
Location: Near Old City, Mamilla Mall. Somewhat of an uphill hike to the Center.
Our family booked three rooms in January for the week of our grandson's Bar Mitzvah. The Dan Panorama is well located in walking distance to the Old City and the Center and exists in the neighborhood with the "famous" hotels. The lobby lounge is attractive. The staff was generally helpful and the banquet manager did a great job of organizing Shabbat dinner for our group. And the breakfasts are sumptuous. That said, the hotel has little beyond the basics. The rooms are small (and booking one of the renovated rooms are a must). And although the parking is free and the lobby lounge has free wi-fi, anything else you might require is way overpriced. This wouldn't be considered a "destination" hotel. It is best suited to value seekers who want the right location at considerably lower prices than the alternatives in the neighborhood.
for Everyoneby Anna6173 from New Jersey, USA
Great stay at Dan PanramaPosted Jan 7, 2014
Location: The location is perfect -- plenty choices for dinner at night and within walking distance to Old City. Also, bus stop across the street.
Can't say enough good things about our stay at Dan Panorama -- kids cried in the taxi on the way to the airport they didn't want to leave so much! Spotlessly clean -- both the hotel in general and our rooms in particular, great breakfast every morning, staff attentive and helpful. Our family of four had two interconnecting standard rooms on the fourth floor and couldn't be happier with our stay.
by A verified traveler
Ok, but rooms dated, could use some TLC.Posted Jan 5, 2014
We arrived at 10:30 PM from the airport. I had booked the hotel and paid in full 2 months earlier through Expedia. They had absolutely no record of my booking and it was suggested that this was a problem between the main office and the hotel. It took 1 1/2 hours to sort this out and they even suggested that we may not have a room for the second night, despite confirmation that I had paid for two nights. My four children were hungry and the best they could do is suggest we order pizza to be delivered. The original desk superviser was somewhat helpful but when I spoke to the manager the following day, as I was told to, they took absolutely no responsibilty. It was extremely frustrated and a disappointing start to our trip.
by A verified traveler
DisappointingPosted Dec 26, 2013
Pros: Large selection at breakfast.
Room is mediocre. Feels like a 1/2 star hotel. Very small beds. $200/ night is way too much.
by simon from Edmonton
Posted Dec 22, 2013
Pros: The breakfast
Cons: Service oriented front desk staff, who would make an effort to meet expectations, and treat guests with respect and honesty.
We were told the room was not ready when we arrived at 2 pm - came back after 4 and were given a standard, not renovated, small room on the 10th floor with lots of construction noise, a view of the HVAC units and twin beds. We called to request a room with a king bed in accordance with the reservation, less noise and better view and were told we had already been upgraded and nothing else was available, but they would consult with the duty manager. Eventually we received a call from the duty manager and he showed us 2 similar rooms on the same floor that were on the other side of the construction and had apparently not been used for some time. We moved to one of the rooms and eventually someone from housekeeping changed the twin beds to king size beds.
for Everyoneby A verified traveler from Orange County, CA
Great location and fabulous value.Posted Dec 11, 2013
Pros: The location, the staff, the food, free wi-fi in the lobby, the value for the price.
Cons: The heat seemed to malfunction in our room. Even when we had the thermostat on its lowest possible setting it was still quite warm.
Location: The location was convenient to the old city, the Mamila mall, and many attractions.
The staff was always helpful and the breakfasts were amazing. We were greeted with chocolates and water in our room which was a nice touch as well. On Shabbat we had the buffet lunch which was also a treat. The staff always went out of their way to answer our questions, give us direction, and even accommodated us with late check out on Shabbat. We stayed in the newly renovated rooms which were pretty and clean but small. I would definitely stay here again. It was nice to have free wi-fi in the lobby but it would have been more convenient to have it in the room as well. Instead of paying for wi-fi we found ourselves just hanging out in the lobby with our cellular devices and ipads. During the week there was a pianist in the lobby which gave it a very nice ambiance so we did not mind spending time down there. Parking was convenient and free and very well secured.
for Everyoneby David from Manchester UK
ok but standards have slippedPosted Dec 8, 2013
Cons: clean cutlery in the restaurant where tables could be cleaned much more quickly. Make free wi-fi available throughout the whole hotel
Location: the old city is very close by as is Ben Yehuda St. The Museum next to the Great Synagogue is excellent.
We visited the Dan Panorama for one week from 25 November. This was our second visit to this hotel but I was a little disappointed this time. Firstly the positives - the hotel is ideally placed for all sights and attractions. Free car parking under the hotel was very useful. Staff were generally friendly and helpful with one or two surly exceptions on Reception. Staff in the bar area were particularly friendly and helpful. However - the hotel is in the course of being refurbished which created significant early morning noise. One of the attractions for us from our visit last time was the fantastic roof top swimming pool, however, we were very disappointed to find this closed (from the end of October) despite the beautiful weather. Room - the room was very tired and in urgent need of refurbishment and we did wonder whether we were given this room given the low price we paid via an internet site. The room was cleaned daily although the standard of cleaning was poor, particularly in the bathroom. Breakfast was good with the variety of a typical Israeli breakfast - however, I was appalled that cutlery was unclean, tables that had been used were left uncleared for very considerable periods of time with uneaten food making for an unedifying sight. Mess on the floor remAined there. There were simply not enough staff in the restaurant. We did have a shabbat meal on the Friday evening which was good, although it was expensive at IS230 per head. Free wi-fi is available in the lobby
Recommendedby A verified traveler
Posted Dec 6, 2013 on Hotels.com
for Getaway With Friendsby Morris from San Jose California
Good locationPosted Dec 5, 2013 on Hotels.com
Overall nice hotel Don't order food, it was terrible. Hair-dryer was broken.