Ratings based on 90 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
for Couplesby clive from devon uk
grand court experiencePosted Apr 4, 2014
Pros: staff were excellent we enjoyed the overall feel from the spacious foyer the bar and the diningroom
Cons: the bath room could do with a little tlc
Location: close by for the tram. walking distance to the old city
we found all the staff extremely freindly and very helpful, milk and water for the room would of been helpful the bathroom could do with a little tlc
for Everyoneby A verified traveler
Nice hotel, close to old JerusalemPosted Feb 13, 2014
Pros: Proximity to old city
Cons: They should give you a card to get I to the parking garage
Location: Close to the old city and restaurants
We had a great time, our stay included breakfast which was great, wide variety of foods.
for Everyoneby Pascual from New York
Hotel is close to Old City, Damascus Gate,JaffaPosted Jan 5, 2014
Pros: Proximity to historical sites and great breakfast buffet
Cons: carpet in the room and hallway are outdated and needed maintenance, windows needed to be clean
Front Desk receptionist are helpful specially Areeje and Helen. They assisted us with tours and booking online. The waiters are attentive to the needs of the guest. One manager even went to the kitchen to get some cinnamon for my oatmeal. Over all experience was great !
by gabriel from bogota colombia
Wifi is a joke !!!Posted Dec 27, 2013
Not very good for the money that I paid
for Everyoneby Lazar from New York
Overall Great HotelPosted Nov 22, 2013
Very Comfortable Clean Rooms, Big Variety of Foods by All Meals, Food is Very Good, Nice Staff, Worth the Money
for Everyoneby A verified traveler
Posted Nov 7, 2013
for Everyoneby Tony from London
close to train station for the old cityPosted Nov 1, 2013
Pros: For what it was supposed to be, i suppose it was average at best.
Cons: The wi-fi.,I was on the eighth floor it never seemed to work and had to keep going down to the reception area.Cleaning could be better too.
Location: Most things are a short train ride away to the city...the station is close by.
The hotel was generally good.,the breakfast was ok with a reasonable selection.The pool was dirty.The girls on reception were normally helpful,more than i can say for the male bar staff who i found,arrogant and not very helpful.We were lucky the room was close to the lift if you were furthest away you needed a taxi to get to the lift.Dont leave coins in the room put everything in the safe. i had mine taken by a cleaner,when i challenged her she said i thought it was a tip,yeah ok.
by Manjula from London, England
Convenient hotel to see the sights of JerusalemPosted Nov 1, 2013
Pros: Central to all amenities. Walking distance to the Damascus Gate. Breakfast is kosher but there is quite a varied choice.
Cons: Staff need training on being courteous and helpful. Just basic human politeness would be a huge improvement. Reception would be the starting point.
Location: Plenty, as the hotel is situated near the walls of the old city. The free shuttle bus from the hotel drops you off at the Jaffa Gate.
Although the hotel is situated in a convenient location, the attitude of the staff was very poor. We also stayed at other hotels in Israel but it was only at the Grand Court that we experienced this issue. Staff were indifferent, unhelpful and rude. They lacked inter personal skills. I would excuse it if this attitude was just from one or two members of staff. However, I would say this accounted for 98% of the staff.
by A verified traveler
Gets the job donePosted Oct 9, 2013
This place is an excellent value. Rooms are clean, staff was very courteous, facility as a whole was very pleasant.
for Everyoneby Pablo from Reno, NV USA
Very nice hotel - good pricePosted Jul 30, 2013
Pros: This is a very nice hotel with a parking garage, pool, great breakfast buffet, and nice rooms.
Location: The Damascus gate into Old Town Jerusalem is 1/2 kilometer walk south. There are also arab food stalls 1/4 k south.
We arrived at 11 pm on Saturday. There was quite a mess from Shabat but it was all clean by morning. The staff was very helpful getting us parked and checked in.