Ratings based on 108 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
for Couplesby clive from devon uk
grand court experiencePosted Apr 4, 2014
Pros: staff were excellent we enjoyed the overall feel from the spacious foyer the bar and the diningroom
Cons: the bath room could do with a little tlc
Location: close by for the tram. walking distance to the old city
we found all the staff extremely freindly and very helpful, milk and water for the room would of been helpful the bathroom could do with a little tlc
for Everyoneby A verified traveler
Nice hotel, close to old JerusalemPosted Feb 13, 2014
Pros: Proximity to old city
Cons: They should give you a card to get I to the parking garage
Location: Close to the old city and restaurants
We had a great time, our stay included breakfast which was great, wide variety of foods.
for Familiesby CYL from Washington, DC
Unfriendly service, but great locationPosted Jan 7, 2014 on Hotels.com
The hotel is very conveniently located to the Old City. It also has a nice breakfast buffet. However, the rooms are run down and need updating. Also, there is NO Internet available through the hotel. If you ask about internet, they will say they are working on it. Lastly, the front desk is not very helpful. I did find that the services at the hotel next door were very nice. Overall the hotel met my basic needs, but I'm not planning to stay there again.
for Everyoneby Pascual from New York
Hotel is close to Old City, Damascus Gate,JaffaPosted Jan 5, 2014
Pros: Proximity to historical sites and great breakfast buffet
Cons: carpet in the room and hallway are outdated and needed maintenance, windows needed to be clean
Front Desk receptionist are helpful specially Areeje and Helen. They assisted us with tours and booking online. The waiters are attentive to the needs of the guest. One manager even went to the kitchen to get some cinnamon for my oatmeal. Over all experience was great !
by gabriel from bogota colombia
Wifi is a joke !!!Posted Dec 27, 2013
Not very good for the money that I paid
for Business Travelersby Attorney from United States
Close to work & Old City - not for business travelPosted Dec 24, 2013 on Hotels.com
The hotel did not have the wireless internet service it advertises - service in room was available only less than 1% of time and service in the Lobby, when available, was extremely slow and I was not even able to check emails most of the time, much less make VOIP calls. It made conducting business there impossible and rather than stay extra nights, I moved to the Crown Plaza where internet service was excellent. Staff was nice and food was excellent.
for Everyoneby Lazar from New York
Overall Great HotelPosted Nov 22, 2013
Very Comfortable Clean Rooms, Big Variety of Foods by All Meals, Food is Very Good, Nice Staff, Worth the Money
Recommendedby A verified traveler
Posted Nov 12, 2013 on Hotels.com
for Everyoneby A verified traveler
Posted Nov 7, 2013
for Everyoneby Tony from London
close to train station for the old cityPosted Nov 1, 2013
Pros: For what it was supposed to be, i suppose it was average at best.
Cons: The wi-fi.,I was on the eighth floor it never seemed to work and had to keep going down to the reception area.Cleaning could be better too.
Location: Most things are a short train ride away to the city...the station is close by.
The hotel was generally good.,the breakfast was ok with a reasonable selection.The pool was dirty.The girls on reception were normally helpful,more than i can say for the male bar staff who i found,arrogant and not very helpful.We were lucky the room was close to the lift if you were furthest away you needed a taxi to get to the lift.Dont leave coins in the room put everything in the safe. i had mine taken by a cleaner,when i challenged her she said i thought it was a tip,yeah ok.