Ratings based on 101 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
for Everyoneby Lazar from New York
Overall Great HotelPosted Nov 22, 2013
Very Comfortable Clean Rooms, Big Variety of Foods by All Meals, Food is Very Good, Nice Staff, Worth the Money
for Everyoneby A verified traveler
Posted Nov 7, 2013
for Everyoneby Tony from London
close to train station for the old cityPosted Nov 1, 2013
Pros: For what it was supposed to be, i suppose it was average at best.
Cons: The wi-fi.,I was on the eighth floor it never seemed to work and had to keep going down to the reception area.Cleaning could be better too.
Location: Most things are a short train ride away to the city...the station is close by.
The hotel was generally good.,the breakfast was ok with a reasonable selection.The pool was dirty.The girls on reception were normally helpful,more than i can say for the male bar staff who i found,arrogant and not very helpful.We were lucky the room was close to the lift if you were furthest away you needed a taxi to get to the lift.Dont leave coins in the room put everything in the safe. i had mine taken by a cleaner,when i challenged her she said i thought it was a tip,yeah ok.
for Everyoneby Manjula from London, England
Convenient hotel to see the sights of JerusalemPosted Nov 1, 2013
Pros: Central to all amenities. Walking distance to the Damascus Gate. Breakfast is kosher but there is quite a varied choice.
Cons: Staff need training on being courteous and helpful. Just basic human politeness would be a huge improvement. Reception would be the starting point.
Location: Plenty, as the hotel is situated near the walls of the old city. The free shuttle bus from the hotel drops you off at the Jaffa Gate.
Although the hotel is situated in a convenient location, the attitude of the staff was very poor. We also stayed at other hotels in Israel but it was only at the Grand Court that we experienced this issue. Staff were indifferent, unhelpful and rude. They lacked inter personal skills. I would excuse it if this attitude was just from one or two members of staff. However, I would say this accounted for 98% of the staff.
for Everyoneby A verified traveler
Gets the job donePosted Oct 9, 2013
This place is an excellent value. Rooms are clean, staff was very courteous, facility as a whole was very pleasant.
for Familiesby SW from USA
Posted Aug 27, 2013 on Hotels.com
The Grand Court is in a great location within walking distance to the old city. The lobby and breakfast areas were fine but the rooms and hallways are filthy. The daily maid service does nothing. No wiping down counters and sinks in the bathroom at all. Would not stay there again.
for Familiesby A verified traveler from Carlsbad, CA
Good location to Old CityPosted Aug 13, 2013 on Hotels.com
Conveniently located and more than adequate.
for Personal Eventby michael and josh from lane cove nsw australia
overall good service and locationPosted Aug 11, 2013 on Hotels.com
rooms and beds comfortable and clean.wifi service had poor and sometimes no connection. food great.close to new light rail system to get into heart of jerusalem quickly & cheaply.disappointed with reception who organised shuttle service to airport from hotel.was left in lobby waiting as requested for pick up. but did not see or approach us when shuttle arrived had to rearrange quickly to get shuttle bus back.lift service great &fast was on 9th floor.would return again for general good facililities
for Everyoneby Pablo from Reno, NV USA
Very nice hotel - good pricePosted Jul 30, 2013
Pros: This is a very nice hotel with a parking garage, pool, great breakfast buffet, and nice rooms.
Location: The Damascus gate into Old Town Jerusalem is 1/2 kilometer walk south. There are also arab food stalls 1/4 k south.
We arrived at 11 pm on Saturday. There was quite a mess from Shabat but it was all clean by morning. The staff was very helpful getting us parked and checked in.
for Getaway With Friendsby Marsha from Chicago
Posted Jul 30, 2013 on Hotels.com
They were excellent. High rate of service. I had trouble with a rental car and they helped a great deal. Room was fine Great location. Would highly recommend and I would stay there again