Ratings based on 20 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
80% of guests recommend
3.4 Room cleanliness
3.9 Service & staff
3.2 Room comfort
2.8 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Ok hotel

Posted Jun 1, 2014
Given the price it's not bad. There's nothing near the hotel though and it's a bit of a trek to get places. Bed covers looked filthy and cleanliness wasn't a priority. Also Wi-Fi is only in the lobby and there wasn't any reception in the rooms.
5 out of 5
for Everyone
by Nellie from Pa, USA.

Great location

Posted Jan 15, 2014
Pros: Location, staff, breakfast and dinner. Great view at sun rise.
Cons: Newer amenities and furniture.
Location: Churches, cemeteries, local falafel stores, and an excellent gift store nearby.
We were on top of the hill. Great sight. Historic locations were nearby. We used the local taxicabs and were able to budget our stay for a full week. The breakfast was excellent, the staff were very helpful. If we go back we will stay there again. I think it is important to be able to appreciate the good in people, and understand the culture of the location if you are in Jerusalem for such an experience. All good thoughts. Thank you Seven Arches!
3 out of 5
by Alice from Scotland

Go prepared.

Posted Jan 10, 2014
Pros: View and location as it was quiet.
Cons: Tea and coffee in rooms. More staff around at meal times and also to bring guests their order rather than guests following staff to the kitchen.
Location: About 30 minutes walk from the old city and taxis very expensive. On top of a hill so mobility essential.
Location is excellent overlooking the city. However, to sit outside to enjoy it is accompanied by persistent touts. The decor is basic but comfortable. Rooms huge. Breakfast basic, dinner was alright but they forgot my steak sauce and vegetables. Staff are fairly friendly. Was happy enough there until I was targeted by a taxi driver, Wally, who frequents the hotel and is friendly with the hotel security guard. I was conned and stolen from. The day I found out, the hotel receptionist would not let me use another phone - broken in my room- but after demanding help, the hotel manager obliged and even refunded some of my accommodation costs. On coming home, i discovered the fraud was much more serious and have written 3 e-mails since yesterday to the hotel manager informing him of this con man and also his involvement with the hotel security guard - I have as yet had no response. Housekeeping was a bit lapse with staff sometimes forgetting basics such as toilet roll and towels. One other receptionist had wandering hands too. When I reported to the reception I had been de-frauded from, no advice or help was given other than my using a phone. The staff booked a taxi for me quoting one price which turned out wasn't the truth. I would not return there again. No tea/coffee facilities in rooms and I had to go and actually go into the restaurant after asking reception to get e.g. tea, coffee, wine. Pretty self service. Some sound staff though of course who were helpful.
3 out of 5
for Getaway With Friends
by Julia from NY

Decent hotel; good value; friendly staff

Posted Jan 8, 2014 on Hotels.com
Hotel 7 Arches is very outdated. The appearance of rooms and facilities resembles a hotel from the '70's or '80's. However, the room was tidy with basic accommodations and a nice view of the garden and Mount of Olives. The price was very reasonable, especially considering I submitted the booking for the room just the morning of my stay. The hotel staff was friendly, helpful, and hospitable. No Wi-Fi, but a full breakfast in a lovely dining area is included for all guests. If you wish to give your business to a native Palestinian/Jordanian family and stay on the Mount of Olives, then I recommend it.
4 out of 5
for Everyone
by Charles from England

A slightly surprising gem

Posted Jan 6, 2014
Pros: The hotel is very friendly ,The views are the best in the city , The walk to the old city is sensational , Free Wi Fi in the lobby is excellent.
Cons: The rooms are dated. The beds are comfortable , room cleaning is excellent , none of the TV channels are in English , in my room I could not get Wi Fi
Location: The Hotel is a mile largely down hill walk from the old city , several important churches are also located on the mount of olives
When we first booked we were quite nervous about being in East Jerusalem, but the hotel and location proved to be great. We arrived at 3 am due to flight delays and staff were very helpful in getting us too are room quickly. Woke up to the most magnificent views of the city imaginable, and a good Palestinian / international breakfast. The walk into the old city takes about 20 minutes and in good weather is pure pleasure , getting back up the hill is more of a challenge , but the 75 Bus from Damascus Gate works well . Locals were warm and friendly when we needed to ask directions , the taxi drivers are also good fun , everyone wanting to offer a special deal and a day trip to Bethlehem , Galilee etc (well worth agreeing prices in advance or insisting they use the meter) Rooms are a good size but by British standards dated , the beds are comfortable and their is plenty of hot water for a bath or shower , but you may have to request a stopper for the bath. The TV has no English Channels , WI FI is excellent in the lobby reception area but not available in the rooms.
5 out of 5
by A verified traveler

well done

Posted Oct 29, 2013 on Hotels.com
2 out of 5
by Visitors

Posted Oct 16, 2013
I have nothing to change on my report, All what i wrote was true. Bye, bye.
1 out of 5
for Overnight Stay Before Destination
by A verified traveler


Posted Jul 21, 2013 on Hotels.com
The room was billed as non-smoking, but wreaked of embedded cigarette smell. The building is very run-down. The staff at front desk were very friendly; staff at breakfast, less so.
3 out of 5
for Everyone
by Rod from Columbia, SC USA

Beautiful view of Jerusalem!

Posted Jun 23, 2013
Pros: View, ease to Old City (need a taxi though), friendly staff.
Cons: Rooms have smudged walls, bedding is old, AC barely works.
Location: Old city 10 minutes by taxi. Near Gethsemane and Via Delorosa.
Overall good experience. Traveled with a friend and took two rooms, made the reservation 10 days prior. Friendly staff. Decent restaurant. Safe hotel in Arab sector of city. Free continental breakfast. Bedding sags a bit but clean. Could definitely use an update but worth the price. Very quiet, hardly hear the morning prayer call unless you have the window open, which is possible due to non-efficient air conditioner. No ATM machine and hotel shop was never open, but we hit at a low tourist week, no tour groups there. No other restaurants nearby. Took credit card and paid in dollars. Don't recommed taking the "free" tour of new Jerusalem if offered as the tour is all about trying to sell you diamonds at a jewelry store. But I'd go to 7 Arches again if just staying one or two nights. Not really suitable for a family on a longer stay.
3 out of 5
for Everyone
by cdfdale from Northern California, USA

Two Couples-Late March-3 Night Stay

Posted Mar 30, 2013
Stayed for three nights. PROS: Best selling point for this Arabic hotel is its LOCATION, second is the price! Absolutely stunning view of the Dome and Old City...especially at sunrise! Good starting point for a Mt of Olives walk. Easy to catch taxi to anywhere in the city. Staff was very accommodating and breakfast buffet and Le Bistro dinner were excellent. CONS: Hotel is in dire need of a remodel and upgrade. Carpets were stained and worn, rooms smelled of smoke, iffy wireless only available in lobby, scant parking, call to prayer from minarets was annoying. BOTTOM LINE: Would stay again if nearby Commodore Hotel was unavailable or too expensive.