Cozy twin Room | Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Reviews of Jerusalem Hotel

Jerusalem Hotel
Antar Ben Shaddad Street No. 15, Jerusalem

Reviews

9.0

Wonderful

Rating 10 - Excellent. 109 out of 182 reviews" "
Rating 8 - Good. 53 out of 182 reviews" "
Rating 6 - Okay. 14 out of 182 reviews" "
Rating 4 - Poor. 6 out of 182 reviews" "
Rating 2 - Terrible. 0 out of 182 reviews" "

8.8/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Khaled

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 3 nights in Jan 2024
Response from Hanan on Feb 28, 2024
Dear Khaled,Thank you for staying at the Jerusalem Hotel. Appreciate your rating We are glad you're experience with us was positive

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
International intrigue, smaller and personal. No large tour groups but more intimate and historical atmosphere. Close walking distance to the Damascus Gate of the old city.
Stayed 3 nights in Oct 2023
Response from Hanan on Oct 13, 2023
Dear George,Thank you for staying at the Jerusalem Hotel, your home away from home. glad that you enjoyed your stay.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Staff
Great Staff, quite helpful and very protective of their guests.
Stayed 3 nights in Oct 2023
Response from Hanan on Oct 12, 2023
Dear Robert,Thank you for staying at the Jerusalem Hotel and for your rating and review. Wishing for better times

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very kind and very accommodating. Excellent service!
Stayed 1 night in Oct 2023
Response from Hanan on Oct 9, 2023
Dear Robert,Thank you for staying at the Jerusalem Hotel. Your home away from Home! We are glad that you stay was to your satisfaction

10/10 Excellent

Maria, Haymarket

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place with a homey feel. Staff are very friendly and willing to help. I would definitely recommend this hotel to my friends. My only comment would be on the bath towels, they could get newer ones. Room and bathroom were very clean and welcoming. We were able to walk to the old city, even late at night and felt very safe. We found nice local restaurants with Awesome food, even a little convenience store open late where we could buy snacks.
Stayed 1 night in Sep 2023
Response from Hanan on Oct 9, 2023
Dear Maria,Thank you for your rating and review. We are glad you had a special stay at the Jerusalem Hotel. Your home away from home.

8/10 Good

Anarela, Houston

Liked: Staff & service
Chef, restaurant people was amazing! The boy who help me get my luggage was great!
Response from Hanan on Oct 12, 2023
Dear Anarela,thank you for staying at the Jerusalem hotel, your home away from home. Glad you have positive feelings of your experience at our hotel

10/10 Excellent

K

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Hanan on Sep 14, 2023
Thank you!

10/10 Excellent

Angel

Traveled with partner
Liked: Amenities
The Jerusalem Hotel is a smaller boutique hotel, very clean, awesome staff that would go out of their way to offer their guest a nice experience. There also a very good restaurant on the property with some of the better food We had experienced in Jerusalem.
Stayed 5 nights in Aug 2023
Response from Hanan on Sep 14, 2023
Dear Angel,Thank you for staying at the Jerusalem hotel, your home away from home. Happy that you had a lovely experience.

10/10 Excellent

Dean Hayden

Stayed 1 night in Apr 2023
Response from Hanan on Sep 26, 2023
Dear Dean Hayden,Thank you for staying at the Jerusalem Hotel and for your rating.

10/10 Excellent

sherry-lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful place-- absolutely charming, perfect location less than 5 minutes by foot to Damascus Gate... The staff were kind and generous, the breakfast was just delicious and full of options, the room was magical with such a cozy bed and beautiful linens. I will return with family for sure. Thank you so much!
Stayed 2 nights in Aug 2023
Response from Hanan on Aug 18, 2023
Dear Sherry-Lee,Thank you for staying at the Jerusalem Hotel, your home away from home.We are glad your stay was up to standard.We'll be happy to have your as our guest any time

8/10 Good

Diane

Stayed 6 nights in Jul 2023
Response from Hanan on Aug 18, 2023
Dear Diane,Thank you for staying at the Jerusalem Hotel and for your good rating

10/10 Excellent

Keith, Katy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved this property. It is walking distance from the old city and the staff were superb. It was very clean and we were very impressed with our stay. They even played Happy Birthday to my wife during breakfast and gave her a necklace. Juliet was so nice and friendly. We highly recommend staying here.
Stayed 4 nights in Jul 2023
Response from Hanan on Jul 18, 2023
Thank you Keith for your review and rating. we are glad you had a good stay

10/10 Excellent

Aurangzeb

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent people
Stayed 4 nights in Jul 2023
Response from Hanan on Jul 7, 2023
Dear Aurangzeb,thank you for staying at the Jerusalem Hotel and for your rating. We are glad your stay was positive

10/10 Excellent

Nadia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Hanan on Jul 1, 2023
Dear Nadia,Thank you for staying at the Jerusalem Hotel and for your rating. Glad you enjoyed your stay

10/10 Excellent

Harvey

Liked: Cleanliness, staff & service, property conditions & facilities
The property is well-maintained. Rooms have old-world charm. Convenient and easy to get to all areas of Jerusalem by foot or local transportation. Restaurant has good quality food and service. The hotel is across from a bus terminal but there is a minimal amount of noise.
Stayed 2 nights in Jun 2023
Response from Hanan on Jun 30, 2023
Dear Harvey,Thank you for staying at the Jerusalem Hotel your home away from home. Thank you for your review and rating. We are glad you had a good stay

8/10 Good

Isuta

Traveled with partner
Liked: Cleanliness, staff & service
good location, close to the gate. great traditional building. decent buffet breakfast. wifi is basically non functional in the room.
Stayed 3 nights in Jun 2023
Response from Hanan on Jun 29, 2023
Dear Isuta,Thank you for staying at the Jerusalem hotel, Sorry about the wifi. We keep working on upgrading our system

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities
I only stayed 1 night but loved everything about this hotel. Gorgeous hotel, gorgeous room, fantastic shower, lovely staff, lovely food. 2 minute walk to the old city. Can’t wait to return!
Stayed 1 night in Jun 2023
Response from hanan on Jun 21, 2023
Dear Frances,Thank you for staying at the Jerusalem hotel your home away from home. Glad that you had a special experience despite it being short. Looking forward to welcoming you at our hotelKind regards

10/10 Excellent

Vincenzo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Family run hotel, very nice restaurant with good menu and very close to the old city of Jerusalem through Damascus Gate. Also close to shops and ATM. Highly recommend.
Stayed 4 nights in Jun 2023
Response from Hanan on Jun 16, 2023
Dear Vincenzo,Thank you for staying at the Jerusalem Hotel, your home away from home. We are glad you had a good stay and thank you for your recommendation

8/10 Good

Susan

Traveled with family
Liked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Hanan on Jun 13, 2023
Thank Susan you for your rating and for staying at the Jerusalem hotel

10/10 Excellent

Mousa

Liked: Cleanliness, staff & service, property conditions & facilities
Beautifully preserved building, great staff
Stayed 1 night in Jun 2023
Response from Hanan on Jun 13, 2023
Thank you Mousa for your rating and review. We glad you had a lovely stay at your home away from home

4/10 Poor

Jeffrey

Disliked: Cleanliness, staff & service
Not the best
Hotel felt dirty and did not like the neighborhood
Stayed 2 nights in May 2023
Response from raed on May 26, 2023
We are sorry to hear your complaint especially after you have already left. We would have been more than happy to remedy any issue you may have faced. A great number of our decorations are antique pieces. We clean them regularly but they will not look shiny. Our neighborhood has the following institutions that make it very special1. the American consulate which has become the America House 2. The Dominican monastery of St Etienne which commands more than half of the street3. The Garden Tomb, a beautiful garden that receives about half a million people every year4. The Schmidt's Girls School, a historic building by William the second the German Kaisar5. The Sisters of St Francis of Assisi6. A number of Shops 7. The Damascus Gate.Perhaps you didnt have the chance to realize the importance of our neighborhood which has the most important artery that leads into and out of the Old City of Jerusalem. On another occasion, we will be more than happy to guide you to these places and more

10/10 Excellent

Brian J

Stayed 2 nights in May 2023
Response from Hanan on May 24, 2023
Dear Brian,Thank you for you rating. we are glad you enjoyed your stay at the Jerusalem Hotel, your home away from home

10/10 Excellent

Martin

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Hotel jerusalum
The jerusalem hotel is all about comfort and location. Perfect walking distance into demascus gate and a stones throw from the garden tomb. This was ideal for us to be closer to the gates as it reduced the walking considerably. The hotel is very classily decorated, rustic in theme and comfortable with high quality furnishings. The rooms have all the amenities needed finished off at a high standard. The staff are friendly and assist with questions and support with enthusiasm. Our stay was over a two night period and returning to this hotel after each days walking was a blessing. The restaurant privided excellent food offering variety and quality.
Stayed 2 nights in May 2023
Response from Hanan on May 16, 2023
Dear Martin,Thank you for staying at the Jerusalem Hotel, your home away from home. We are glad that you had a very pleasant experience and thanks for the wonderful review and rating

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Best shower I've had in 30 years of travel. Cool rock-hewn walls. Fascinating history
Stayed 1 night in May 2023
Response from Hanan on May 16, 2023
Thank you for staying at the Jerusalem Hotel.Thank you for your review and rating

10/10 Excellent

Marie, Sugar Land

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Jerusalem Hotel is a historical hotel. It’s beautiful, the room that we stayed in is very roomy. Most importantly the staff both in the hotel and restaurant are super nice. The food in the restaurant is great as well.
Stayed 5 nights in Mar 2023
Response from Hanan on Mar 30, 2023
Dear Marie,Thank you for staying at the Jerusalem hotel, your home away from home. We're glad that you had a pleasant stay and thank you for your rating and review.

10/10 Excellent

Brian J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem
The service was great. The food was great. The room was comfortable. The bes was wonderful. Checkin was easy. Checkout was easy.
Stayed 2 nights in Feb 2023
Response from Hanan on Mar 2, 2023
Dear Brian,Thank you for your rating and review. We are glad that your had a positive experience at your home away from home.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
This is an incredible little boutique hotel, a few minutes walk to the Damascus Gate of the Old City. This is the place to stay. And the charm of it, the old stone walls and floors and antique furnishings. It makes your visit to Jerusalem. The food in the restaurant was excellent. The breakfast buffet had everything you could possibly want to eat and the staff were friendly and very helpful. I loved that I could visit the Old City and when ever I felt I needed a break I could be back at the hotel in about 5 minutes and have lunch, a coffee a glass of wine and relax for a bit and then return to exploring the Old City of Jerusalem.
Stayed 3 nights in Feb 2023
Response from Hanan on Feb 27, 2023
Dear Elizabeth,Thank you for staying at the Jerusalem Hotel your home away from home. We are glad that our hotel left such a good impression on you. Thank you for your review and kind words.

10/10 Excellent

Brian J

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Classic New Jerusalem Hotel
Great food. Great customer service. Very comfortable bed. Nice bathroom. Loved it.
Stayed 2 nights in Feb 2023
Response from Hanan on Feb 17, 2023
Dear Brian,Thank you for staying at the Jerusalem Hotel,, your home away from home. We are glad that you had a satisfying stay. Thank you for your review and rating

8/10 Good

Rafal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with the climate in excellent location
Excellent location very close to Damascus Gate entry to the Old Jerusalem. Hotel with the climate, not like all modern hotel, old stone walls and old style furniture make you feel very special. Bathroom modern and comfortable. Owners and personnel very friendly and helpful. It is not a hotel with standardized services like chain hotels but anything you need just ask and it will be done. Absolutely fabulous breakfasts - a choice of local tasty foods - recommend to try or you can choose more traditional egg station with fresh made omelets and fried eggs. Excellent coffee choice form expresso, cappuccino to tasty brewed Palestinian coffee. We have been very satisfied and would recommend Yerusalem Hotel to all that want to escape from all these unified, boring chain hotels.
Stayed 5 nights in Jan 2023
Response from Hanan on Feb 6, 2023
Dear Rafal,Thank you for staying at the Jerusalem Hotel your home away from home and Thank you for your lovely review. We are glad you had a lovely experience Be well

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2022
Response from Hanan on Jan 6, 2023
Dear Helen,Thank you for staying at the Jerusalem Hotel, your home away from home. Thank you for your rating.

10/10 Excellent

Gayle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a host - don’t recall her name - who was warm and friendly.
Response from Hanan on Jan 6, 2023
Dear Gayle,Thank you for your rating.That would have been Jamileh. Will share with her.

10/10 Excellent

Simeon, Dupont

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff (including owner) were supremely helpful and engaged. Can’t ask for a better location.
Response from Hanan on Dec 23, 2022
Dear Simeon,Thank you for staying at the Jerusalem Hotel. We are glad that you had a positive experience at your home away from home

10/10 Excellent

Samy, northridge

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great family run small hotel front of the gates Nice small busy restaurant on site Everyone is family working there
Response from Hanan on Dec 23, 2022
Dear Samy,Thank you for staying at the Jerusalem hotel, your home away from home. thank you for the lovely words and review

4/10 Poor

charles

Traveled with group
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Some good, some bad.
Not recommended for twin beds: tiny beds and one was not level on the floor. Breakfast foods were not kept warm and somewhat sparse at the end of the morning. Excellent hot water and pressure. Satellite TV had two english channels. Helpful friendly staff.
Stayed 4 nights in Nov 2022
Response from raed on Nov 27, 2022
Our hotel building was built in 1891. When it was converted into a hotel in 1949, it only had one bathroom on each floor. Today we have a bathroom in each room and we managed to keep the hand carved beds whether they are single (90x190) cm or queen (140x190) or king (160x190). We are sad you didnt get the bed size of your preference, it might have been the only room left when you made the reservation. However, we see a great deal of value in experiencing a Jerusalem style accommodation that reflects the character of the city while in the city. We look forward to having you with us again and to have the opportunity to serve you with more insight. Our breakfast is always served to your satisfaction. There are staff ready to prepare a special breakfast for you if it needs be. True, if you are the last person for breakfast, the items become a bit sparse, but the staff doesnt and they are instructed to provide you with what you like. You only need to feel at home.

8/10 Good

Timothy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was located very close to the city gates of old Jerusalem. Also a nice restaurant on the property.
Stayed 4 nights in Nov 2022
Response from Hanan on Nov 16, 2022
Dear Timothy,Thank you for staying at the Jerusalem Hotel. Thank you for your review

10/10 Excellent

Crystal

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely loved my stay. Please note that the hotel is located in East Jerusalem; I got the sense from locals that they didn't like the area, but my mother and I felt completely safe and felt like we fit in. It is a really short walk to the Damascus gate into old Jerusalem. The restaurant is great - try the lemonade! Wonderfull staff.
Stayed 3 nights in Oct 2022
Response from HS on Oct 16, 2022
Thank you Crystal for the positive review and rating. We are glad that you enjoyed your stay at your home away from home.

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great - super hospitable - the hotel itself was beautiful. The best thing and worst thing is the location. It's a convenient walking distance to just about everything (you can walk to the damascus gate in 5 minutes) but it is right next to a bus depot and a mosque (calls to prayer can be loud) - but Jerusalem is a loud city, so if you want to stay close by it's going to be loud.
Stayed 4 nights in Jul 2022
Response from Hanan on Aug 6, 2022
Thank you Robert for staying at the Jerusalem hotel and thank you for the good rating. As you noted staying in a downtown hotel with good access to different location would inevitably / unfortunately be loud. We try to alleviate this issue by installing double glass wndows

8/10 Good

Sharon

Liked: Cleanliness
Genuine staff always ready to help whenever needed . Excellent location . Room was great
Stayed 2 nights in Jul 2022
Response from Hanan on Jul 26, 2022
Dear Sharon, Thank you for staying at the Jerusalem hotel. Your home away from home. Thank you for your kind words. We are glad you had a lovely stay

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel great location and awesome restaurant
Stayed 9 nights in May 2022
Response from raed on Jun 10, 2022
thank you Ralph for your kindness and support. wil be looking forward for your next visit

10/10 Excellent

Rev. Philip

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A classic old building with great amenities large rooms cpmfortable, with a great staff I cannot imagine a better choice. Great food.
Stayed 7 nights in Apr 2022
Response from Hanan on May 9, 2022
Thank you Rev Philip for staying at the Jerusalem hotel, your home away from home. We,re glad you had a lovely stay

10/10 Excellent

Donna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is such a lovely hotel, the decor and bedrooms are amazing and comfortable. The breakfast is delicious and plentiful and all the staff are extremely helpful. You can walk everywhere from here and you are 3 minutes from the Damascus Gate and all the souks. It was the perfect place to stay.
Stayed 5 nights in Apr 2022
Response from Hanan on May 9, 2022
Dear Donna, thank you for the lovely review, we're glad you had lovely experience at the Jerusalem Hotel, your home away from home

10/10 Excellent

Harris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from Hanan on Apr 14, 2022
Thank you for staying at the Jerusalem Hotel and thank you for the great rating.

10/10 Excellent

KAREN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful boutique hotel
The people at The Jerusalem Hotel are amazing. The food in the restaurant is delicious. There is a balcony off our room looking off to the Church of The Sepulchre. The hotel is very conveniently located. Close to the city center and also to Old Jerusalem. We love it here
Stayed 3 nights in Jan 2022
Response from HS on Feb 5, 2022
Dear Karen, Thank you for staying at the Jerusalem Hotel. We are happy that your stay is pleasant. Thank you for your kind words.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel and amazing breakfast
Stayed 1 night in Feb 2020
Response from Hanan on Feb 26, 2020
Dear Guest, Thank you for staying at the Jerusalem Hotel and for your review and rating Regards

10/10 Excellent

Mary

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Hanan on Jan 23, 2020
Dear Mary, Thank you for staying at the Jerusalem Hotel and for your rating. Kind regards

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the most unique hotel! The history, furnishing and location were perfect for touring the Old City. The staff was so nice and having a great restaurant on premise was wonderful.
Stayed 2 nights in Nov 2019
Response from Hanan on Dec 24, 2019
thank you dear guest for staying at the Jerusalem Hotel and for your kind review and rating

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its beautiful, elegant and charming with lots of character. The rooms are lovely --with everything you need and also comfortable --with heritage style furniture. The owners and staff are lovely and kind. It has a wonderful resturant that makes all its own food and is always open and a wonderful place to be. The location is so fantastic --you can walk everywhere. I adored it and would stay again in a heart beat. Stay here!
Stayed 5 nights in Dec 2019
Response from Hanan on Dec 20, 2019
Dear Guest, Thank you for staying and the Jerusalem hotel, your review and recommendation. We are glad that your stay gave you positive memories Kind regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Hanan on Dec 18, 2019
Thank you for staying at the Jerusalem hotel and your rating.

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were fantastic and the food was amazing. I would highly recommend. Also very easy parking.
Stayed 1 night in Dec 2019
Response from raed on Dec 15, 2019
thank you very much for your kind recommendation. we will be more than happy to welcome you again and always in our small place. all the best to you

6/10 Okay

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
The location for visiting the old city is very good and despite being next to the bus station it was not too noisy. Breakfast was alright but not great; staff difficult to find and indifferent towards guests.
Stayed 8 nights in Nov 2019
Response from raed on Dec 8, 2019
Thank you for your review. We do try our best to accommodate our guests and we do try as much as possible to create an ambiance that is particular to the old city of Jerusalem as our building itself and our location have a lot of history. We employ about 25 employees in our 14 room hotel in order to provide you with the necessary attention and care. we will make our own review based on your recommendation as it is of utmost importance to us. We wish you the best in your travels and look forward to seeing you again