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Reviews of Jerusalem Metropole Hotel

Jerusalem Metropole Hotel
4 Salah Ed-Din Street, Jerusalem

Reviews

6.0
Rating 10 - Excellent. 18 out of 148 reviews" "
Rating 8 - Good. 37 out of 148 reviews" "
Rating 6 - Okay. 45 out of 148 reviews" "
Rating 4 - Poor. 21 out of 148 reviews" "
Rating 2 - Terrible. 27 out of 148 reviews" "

6.0/10

Cleanliness

7.0/10

Staff & service

2.8/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Hugh

Disliked: Cleanliness, property conditions & facilities
Cheap, quiet and close to old city. Awful breakfast and last maintained last century. Friendly staff.
Stayed 1 night in Jun 2023

10/10 Excellent

Matthew

Stayed 3 nights in May 2023

8/10 Good

Orwah

Stayed 2 nights in May 2023

10/10 Excellent

Antonio

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff friendly and location was good
Stayed 3 nights in Jan 2023

2/10 Terrible

Wilfredo

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty the bathrooms smell moldy.
Stayed 1 night in Oct 2022

8/10 Good

Wei

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good location, but poor condition
It locates right across Herod’s Gate, with a restaurant on top floor. Food was good. Room was old and very basic. AC had water leaking right on bed headboard. I had to turned it off and stuck a towel there to catch dripping. People working there were very nice and friendly.
Stayed 1 night in Sep 2022

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Really bad not good Service terrible I went to check M and they said there is no room available I showed him the reservation through Expedia they ignored it and they refuse to refund the money back
Stayed 1 night in Sep 2020

2/10 Terrible

Heba

Traveled with group, Business traveler
Disliked: Cleanliness
The most filthy and dirty hotel I have ever been to. No hot water, bed sheets are not clean. The smell is so stinky.
Stayed 2 nights in Jan 2020

4/10 Poor

Rachel

Disliked: Cleanliness, property conditions & facilities, room comfort
A cheap dive. Do not pay full price to stay here.
This hotel is a dive. The shower was broken, there were broken floor tiles in the bathroom. The carpet is old down and worn out. Bedding and beds old and worn out.
Stayed 2 nights in Jan 2019

2/10 Terrible

Ronald

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gross Hotel Do Not Stay Here
The advertised “double bed” is not! You put two twin beds together and called it a double. Nobody calls twins a double. I let the hotel know I was 6’3 and big. They should have rejected my accommodations since they could not provide a true double bed without a split down the middle. The hotel was grossly dirty. I will be leaving a notice on hotels.com to remove your hotel from their list.I have stayed in Jerusalem many times and your hotel was little better than a hostile. It was extremely overpriced.
Stayed 17 nights in Dec 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 4 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arguably the best hotel in the Muslim Quarter
The rooms are spacious and tidy, although they miss basic facilities such as mugs/tea/coffee etc. They do contain a kettle though. Mixed service from the staff. Night manager Mohamed is superb however.
Stayed 2 nights in Nov 2018

8/10 Good

CARLOS R

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2018

2/10 Terrible

Noella, Toronto

Disliked: Cleanliness, property conditions & facilities, room comfort
This has been my worst hotel experience yet. The Jerusalem Metropole aooarently had some plumbing issues so moved us to a hotel across from them, Rivoli Hotel. The room we were given had a stench, filthy carpets, a stained towel and sullen staff. Security to the hotel was totally missing! We opened the front door after dinner and just walked in. No one at reception and room keys in full view of anyone who decided to want to pick one. Our assigned room was on the 2nd level and there was no staff to help you take your luggage up and down the stairs..there is no elevator in the hotel. Our room view was a graveyard! Bath tub was tiny and stepped..never seen anything as unsafe as this one. I could go on and on about how bad my stay has been..the upside is that is was just one night.
Stayed 1 night in Nov 2018

4/10 Poor

Paul, UK

Liked: Staff & service
Disliked: Property conditions & facilities
Staff very helpful and breakfast was very good. Hotel not clean and very run down though, located in a rundown area and a little hostile and not recommended to venture out at night. Close to Old City though- Muslim entrance.
Stayed 2 nights in Nov 2018

2/10 Terrible

Raul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not what you want on a vacation
This is a small hotel in the Arabic area, great location and a few steps away from Herod's Gate in Old Jerusalem, besides that the room was dirty and smelly, hair on the bead sheets and pillows, there was no safe to leave your values in the room
Stayed 3 nights in Oct 2018

6/10 Okay

Rico, LA

Stayed 5 nights in Oct 2018

6/10 Okay

Maria, Uk

Liked: Staff & service
Nice as close to old city , within walking distanc
Room was OK, , fridge not working, did report it, water cooler was only available for one day, no juice with breakfast. No fruits , staff very nice, helpful especially young boy, called Mohammed), he went extra mile when we needed help and somethings
Stayed 9 nights in Oct 2018

2/10 Terrible

Disappointed, JERUSALEM

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
One star at best. They over price it by hundreds of dollars just to show they’ve lowered the price and make you think you’re receiving a deal. Stay away.
Stayed 1 night in Oct 2018

2/10 Terrible

Disappointed, Jerusalem

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
This is a 1 star hotel. It was dirty and being renovated. They post a price per night of a few hundred dollars, then cut the price to just over $100 USD to indicate that it is a great deal. The renovations involved glue and other material that gave me a head ache within minutes. We left the hotel within an hour and found a much better place. I contacted Expedia customer service but they NEVER responded. Where do I rate Expedia's performance????
Stayed 1 night in Oct 2018

4/10 Poor

mike

Disliked: Property conditions & facilities, room comfort
Sheets exposed the mattress, poor
Stayed 1 night in Oct 2018

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveler

Liked: Staff & service, room comfort
People at the front desk were very nice and polite. They were always ready to help, but the hotel was old and wasn't very clean.
Stayed 3 nights in May 2018

4/10 Poor

Doug

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Location is great! Hotel is dirty and isn't in the best condition. You get what you pay for. I left after 3 days. Everyone in the hote and in the shops on the street below were super friendly. I recommend going up a few streets to Legacy if it is in your budget.

8/10 Good

Felix

Liked: Cleanliness, staff & service
Location is the key.
Excellent location near Damascus and Herold gate! The room is spacious and clean with very comfortable beds. It has coffee and tea facilities which is really nice. My TV wasn't working properly but internet connexion was ok. Bathroom is big with powerful shower, however the door didn't shut properly and water was going out. Breakfast is good with salads, humus, eggs, cold meats, cereals, fruits, toast, coffee and tea. However I missed some fruit juices and a bigger selection of bread. The service is good, especially by the two smiley Arab ladies (maybe the owners). The corridors need an updated. Very near to the bus station that takes you to Bethlehem, Mount of Olives. Great location!!

8/10 Good

John, Washington DC

Liked: Staff & service, property conditions & facilities
Convenient, friendly, cheap
staff was very welcoming and generous (thanks for lunch and breakfast Mahmud!) Very nice breakfast buffet
Stayed 3 nights in Jan 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Old and dirty hotel.
Dirty and infested wirh cockroaches. The bathroom smelled horrible and the shower was broken. Not a good stay.
Stayed 2 nights in Nov 2017

4/10 Poor

mike, Mexicali

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible!!!
The only thing that is good is because it is close to old Jerusalem. And it is not too expensive
Stayed 7 nights in Oct 2017

8/10 Good

Muhammad

Liked: Staff & service
Jerusalem Metropole Hotel
The hotel was as it said , a 3 star. Communal areas were in better condition than the rooms. Breakfast had good variety of Palestinian foods. Rooms needed up dating . Broken fixtures, mould, stained carpets, smell of drains in bathrooms. Mostly clean though Bed sheets smelt fresh, towels smelt fresh Hotel staff were extremely helpful, polite and considerate. Resident chef (Dawood) will cook dishes on request if he can. Manager (Ahmed) went out of his way to make our stay comfortable. Location is excellent. In the muslim quater Shops, restaurants and taxis close by. 2 minute walk to Herod's gate. 15 minute walk to Al-Aqsa.
Stayed 5 nights in Oct 2017

6/10 Okay

Claudio

Great in pictures but not so good street.
Great location, but very dirty place, full of arabs or muslims.
Stayed 3 nights in Oct 2017

2/10 Terrible

john, FL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location but terrible
not organized at all, need to remodel, smelly, I was terrifying to go to air port even paid early day. TAXI driver are aggressive asking more money, staff are not organized, bathroom is very smell coming from pipe...
Stayed 3 nights in Oct 2017

2/10 Terrible

Elisabeth, Ruislip

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We got a room other people had slept in. The sheets dirty and full of hair. The bathroom had exposed electrical cables, very dangerous. Given another room that was much the same. Next day another room with exposed electric cables and very dirty. The only clean place was the reception. I have made Photos! The Dining room was filthy, the chairs dilapidated and torn.Please do not recommend this Hotel. We moved to the Golden Walls Hotel just round the corner. A lovely Hotel absolutely spotless. Cost $560 I expect from you nothing less than a total refund of £430.00 I paid to you for the Metropole Hotel which should be closed down for health and safety. It spoilt our first 3 days. We would have moved immediately but there was a festival all Hotels were full until the 10th September. ( I will try and send you photos of the condition of the Metropol Hotel later as I am writing to you on a friends computer ) Please be in touch!
Stayed 7 nights in Sep 2017

6/10 Okay

Mike, UK

Liked: Cleanliness
Good location
I stayed for a week. The room was clean with air con, a hot shower, TV, fridge and tea/coffee/kettle. Staff were polite and helpful. I was on the street side of the building so I was expecting it to be a bit noisy, however, they have double glazed the windows so that wasn't too bad. Unfortunately, there was noise within the hotel including a major altercation one night. The street lights were very bright, whilst the curtains were quite thin, which made it difficult to get a decent night's sleep. If you stay here take ear plugs and sleep mask. Its strength is its location on the edge of the old city in East Jerusalem. Most sites are within easy walking distance. The Arab bus station, the one closest to Damascus Gate, is convenient for a day trip to Bethlehem. It was also easy to get to and from the light rail. I think that balanced against what it cost I would give 3.5/5.
Stayed 7 nights in May 2017

4/10 Poor

Jerico of MN, MSP

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Location is good close to Herod's gate but...
The location is great it's about 3-4 minutes to Herod's gate. But the area is a little bit uncomfortable if you are not use to the local area. I feel safe but the area is not clean. The hotel is below average. The room is your basic room, bed, fridge, tv, and air conditioning (great). The bathroom is ok clean, all of the fixtures though are falling apart. Soap holder, toilet paper holder, towel holder they are all almost coming off. They didn't clean my room on my 2nd day. I had to ask for my towel twice. I stayed at room 306 I could not even close the door shut unless I pull them hard and make a loud noise. The hallway on the 3rd floor always smells smoke because the 4th floor there are employees that smoke in the stairwell all the time. The good thing about the hotel is the overnight staff are always nice and accommodating the location is nice and close to the old city wall. But that's about it. If you are looking for convenient and a place to sleep and have a bathroom on your own then this is the place. For the price I paid it was the right amount for what I got. Hope this experience help you on your decision. Thanks.

2/10 Terrible

Esthefany

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worse stay of my life
My stay was horrible, Please don't stay in this hotel, I've been to over 26 countries and never seen something like this. the staff do not speak English. I ask for a ride back to hotel the guy try to charge me $80. I found a cheaper ride and he told the ride taking me that they couldn't cause he has to make a commission. There was several other guest screaming at him as this was going on. The room smell horrible, and the A/C kept leaking all night. Also the day I got there I ask if they had tour information, the same guy try to sale me 500$ for a day tour around town.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central to tourists locations
1 min walk from Harrods gate. A great place to stay if you want to spend most of your time in the walls of Jerusalem. On a busy street, but it quiets down at night. Hard to find street parking. Easiest to find parking at night. I parked when I arrived, and didn't move my car for 3 days. Many of the historical sites and current day Jerusalem hot spots are within 30 mins walking distance. Taxi's are prevalent if you prefer.

8/10 Good

Syed

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness

8/10 Good

barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, comfortable hotel. Helpful staff.
Jerusalem is more amazing and fascinating than one ever imagines. And the Jerusalem Metropole is very near to both the Old City and the bus stations.

2/10 Terrible

John Kostik, Houston, TX

Disliked: Staff & service
Cleaning Staff Robbed Me When I Left the Room.
I left my room for four hours and when I returned I found someone had cleaned my room and stolen gifts which I had brought from America to give to friends in Jerusalem.

10/10 Excellent

huda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Azaria, Omaha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Budget Hotel close to the Old City
I`ll be honest here. This is a very low budget hotel very near Herod`s gate of the Old City. The halls have a musty odor, the shower stall is tiny, the air conditioner dripped condensation on my pillows as it is wall mounted above the head of the bed and room cleaning was sporadic. There are no signs on the door handles " do not disturb/ please make up room". The first two days, there were several groups here, so the breakfast room was pretty full. The free breakfast is very average. When the groups left, I went to the breakfast room and no one was there and there was no food out. The cook was sleeping on a couch, however, when I went to the front desk, an employee named Mahmoud made me a very nice breakfast two days in a row. Friday I could not find anyone as this is Ramadan and all Muslims go to the Dome of the Rock to pray, so I had to fend for myself that one day. I`m not real picky about accomodations. As long as I have a clean bed, shower and lock on the door, I`m fine. To be honest, I have stayed at some expensive properties but the hotel staff were rude. So this hotel was fine for the price and the employees were all friendly, helpful and became like friends. So I give this a three star rating. The best part about this hotel is location. It`s just meters from Herod`s gate and there are many shops in the area. I love, love love Jerusalem.

8/10 Good

Lee, Haverhill

Liked: Cleanliness, staff & service
A good hotel right near the old City wall
The reason I chose this hotel was because of the location; only two or three minutes away from Herod's Gate, one of the main entrance into the city wall - for Al Aqsa, Dome of The Rock, Western Wall and Church of Holy Sepulchre to name but a few. However some taxi drivers (especially Jewish drivers) would be quite reluctant to pick or drop you off at this hotel as this hotel is smack right in the middle of Palestinian area even though in my opinion, it's very safe! Breakfast was plentiful, staff was friendly and helpful, wifi was great! The room itself was quite basic - TV with lots of channels (mostly Arabic channels), there's no bed-side lamp so you have to use the main light instead!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
this hotel is very basic it may be a little over priced for the quality of room. the staff is very friendly and helpful. the location is excellent since it's walking distance to the old city of Jerusalem. It is on a busy street which provides shopping and dinning. my only down point is that at arrival there were no towels and the tv was not functioning. the issues were resolved quickly. I would recommend this hotel but to specific people who i believe would not mind basic conditions.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Look elsewhere for reliability
Location is very central to the Old City. Room was ok and staff was polite. Unfortunately the TV and door lock did not work and breakfast was not available as advertised.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
We checked in and about one hour later checked out. We went to find another hotel in the neighborhood. You should not book any sales for this hotels

8/10 Good

stevie, sheffield

Liked: Cleanliness, property conditions & facilities, room comfort
A very nice hotel
Where the hotel was situated made it possible for me to walk to the areas of the purpose of my visit. All the sites l intended to visit I just walked without any problems of hiring transport or tour guide. Just border to the old city, Western Wall, Mountain Zion, City of David, Garden Tomb and other sites meaningful to the Christians, it is just 5-10minutes walking without any sweat. Shops abound in the streets, activities going on around you and a police station a couple of blocks away from the hotel make you feel safer. Very nice place, would be happy to recommend it everyone as I told the staff before my leaving.

6/10 Okay

Martin, Copenhagen

Liked: Staff & service
The hotel was reasonable and fairly prized. However the breakfast was a little dodgy. But the location near the Herodes gate was in east Jerusalem was excellent. We stayed at the hotel for a week

8/10 Good

Verified traveler

Liked: Room comfort
Very happy... Will stay again
Nice hotel. Friendly staff. All needs attended to promptly. Will stay again. Excellent locality and very near to the old city moslem and Christian quarters.

6/10 Okay

John, Saskatchewan, Canada

Liked: Staff & service
Disliked: Property conditions & facilities
Hotel is OK, but needs upgrades
Staff were very pleasant and helpful. Location was good.

8/10 Good

Roman, Kiev

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty good
We arrived late because flight was delayed and we missed a train. No problems with settling in. Staff was very friendly. They explain us everthing. Food was fresh delicious. Hotel is located in 5 min to walk to old city. As usual in arab qurtes the street is dirty. - noisy around.