Terrace/patio

Reviews of Cassia Hotel Jerusalem

Cassia Hotel Jerusalem
32 King David Street, Jerusalem

Reviews

8.6

Excellent

Rating 10 - Excellent. 53 out of 83 reviews" "
Rating 8 - Good. 13 out of 83 reviews" "
Rating 6 - Okay. 7 out of 83 reviews" "
Rating 4 - Poor. 6 out of 83 reviews" "
Rating 2 - Terrible. 4 out of 83 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Franklin, Buffalo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff.
Stayed 1 night in Feb 2024
Response from Shai on Mar 4, 2024
Thank you for the glowing review! We're delighted you found our hotel to be a great value with a comfortable bed, nice bathroom, and helpful staff. Your recommendation means the world to us. We look forward to welcoming you back soon!Kindly regards,Shai

10/10 Excellent

Neil, Santa Monica

Great hotel for the price Nice bed Nice bathroom Staff tries to be helpful Would highly recommend
Stayed 1 night in Jan 2024
Response from Shai on Mar 4, 2024
Dear NeliWe are happy to hear that you're enjoy your stay.We will be happy to see you again.Kindly regards,Shai

10/10 Excellent

Kellita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are all redone and the staff is extremely nice and accommodating.
Stayed 2 nights in Jan 2024
Response from Shai on Mar 4, 2024
Dear Kellita Thanks for your great review.We will be happy to host you again.Kindly regards,Shai

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Oct 2023
Response from Ariel on Oct 29, 2023
Dear Simon,We appreciate the wonderful review!Hoping to see you again soon,Cassia Jerusalem team

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Modern, in great condition and good service
Stayed 3 nights in Oct 2023
Response from Ariel on Oct 29, 2023
Dear Simon, Thank you very much for the review. Glad you had a fantastic stay :)Regards, Ariel and Cassia Jerusalem team

10/10 Excellent

Marina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful new hotel, staff very helpful. Very close to old city. Pool was quite cold. Hot tub was lovely. Spa not open yet.
Stayed 1 night in Sep 2023
Response from Ariel on Sep 20, 2023
Dear Marina,Thank you for your wonderful review!We're delighted you had a great experience with our exceptional staff, enjoyed our location and panoramic-view hot tub. We've noted your feedback about the pool temperature and will address it.We look forward to hosting you again on your next visit.Best regards,Ariel and Cassia Jerusalem Team

2/10 Terrible

Gal

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
As a family of five, with three children under four years old, two of which with special needs and one baby, we looked for a location that would allow us to concentrate on tending to our children and allow us to rest and enjoy our short vacation with as less worries possible. When we arrived at 15:30 at the hotel, we checked-in and received a room with no elevator access. When we mentioned that this is not what was mentioned in the hotel’s description and due to the composition of our family it is not acceptable and not possible to stay in a room with no elevator access. They eventually managed to find us a room that fits our reservation with elevator access, but mentioned that there is no electricity in the room. being worried that my wife is also overwhelmed by tending alone to our children for the long duration of time elapsed during the events described above, I asked the reception manager to give me an update when the electricity problem is expected to be resolved. We waited on the streets, and we did so until after 19:00 with no resolution on the horizon. we arrived back at the hotel at 19:30 to ask for a refund and travel back home, luckily the electricity issue has been resolved and we could finally check in. Unfortunately, we soon discovered that our bed is broken and was impossible to sleep on. We decided to spare additional torture to our children in moving to another room and depriving them from sleep any longer and slept on the floor.
Stayed 1 night in Aug 2023
Response from Ariel on Sep 27, 2023
Dear Gal,First and foremost, we want to express our appreciation for your feedback. We are truly sorry for the inconveniences you faced during your stay with us. Your comfort and satisfaction are of utmost importance to us, and we take your comments seriously. We want to assure you that we have already fully refunded your stay before your review was posted. We deeply regret the challenges you experienced and have taken immediate action to address the issues mentioned. We hope to have the opportunity to welcome you back in the future, providing you with the exceptional stay you deserve.Warm regards,Ariel, Quality Control Manager at Cassia Jerusalem

10/10 Excellent

Aaron

Stayed 1 night in Aug 2023
Response from Ariel on Sep 12, 2023
Dear Aaron,Thanks for taking the time to give us the highest rating!We are very glad to hear that you had a pleasant stay and we hope to welcome you again for another great vacation.Best regards,Ariel and Cassia Jerusalem team

10/10 Excellent

SHIMON

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place Great hotel Great breakfast Close the best attraction
Stayed 1 night in Aug 2023
Response from Ariel on Aug 21, 2023
Dear Shimon,Thank you for the wonderful review.We are grateful that you chose to stay with us and hope to host you again soon.Kind regards,Cassia Jerusalem team

10/10 Excellent

Robert

Stayed 2 nights in Aug 2023
Response from Ariel on Sep 6, 2023
Dear Robert,Thanks for the amazing feedback and for choosing us for your stay!Greetings from Jerusalem,Ariel and Cassia Jerusalem team

8/10 Good

Rachel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and comfortable newly renovated
Stayed 3 nights in Aug 2023
Response from Ariel on Aug 10, 2023
Dear Rachel,Thank you for your feedback. We're thrilled you enjoyed your time with us and found the hotel and your room comfortable and beautiful. We look forward to welcoming you back.Best regards,Cassia Jerusalem Team

10/10 Excellent

Fabio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Ariel on Aug 1, 2023
Dear Fabio,Thank you very much for the great 10/10 rating!We're delighted to hear you had an amazing time with us and look forward to host you again.Kind regards,Cassia Jerusalem team

8/10 Good

josef

Liked: Cleanliness, staff & service, property conditions & facilities
You didnt calculate the taxes in the price. Furthermore, i realized just at the check in that they calculate the submission in NIS and not in Dollars and in a very highy and exaggerated rate (more than 4 nis per $)! It was much more expensive than i thought. The receptionist didnt agree to give me the invoice that reflects what i bought - a very needed thing for my business trips.
Stayed 1 night in Jul 2023
Response from Ariel on Jul 26, 2023
Hello Josef,Thank you very much for your feedback.Regarding the tax, tourists are exempt from paying taxes, but since you showed us a local ID, by law, you were required to add VAT.Regarding the exchange rate, I am writing this message after doing a very thorough investigation with Expedia's team. You paid for your reservation when you made it through Expedia and not at the hotel. I was told by Expedia to ask you to please contact their customer service to figure out exactly why you were charged that amount. We want to provide you with the highest possible service, so if you encounter any issues in the process, please contact us, and we will be happy to help you.Thanks, and I am happy to hear that your stay was pleasant.Best regards,Ariel, Cassia Jerusalem

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautifully renovated hotel, however upon check in we were told that the pool was closed due to construction; there had been no communication prior to our arrival and we had to check out a day earlier and find another hotel with pool for the children. My complaint to the front desk were ignored and I was told to deal with hotels.com for a refund of the night we did not stay.
Stayed 2 nights in Jul 2023
Response from Ariel on Jul 10, 2023
Dear Guest,Thank you for taking the time to provide us with your valuable feedback. We apologize for any inconvenience caused by the closure of our pool due to unforeseen repairs. While the closure was publicly announced on all websites, we understand the frustration that arose from the lack of prior communication, leading to your early departure and the need to find an alternative hotel with a pool for your children. We regret any oversight in addressing your complaint at the front desk and appreciate your understanding as we diligently worked to rectify the situation. Please accept our sincerest apologies, and we hope to have the opportunity to provide you with a more enjoyable stay in the future, with our pool, with panoramic view, which is regularly open.Best regards,Ariel, Cassia Jerusalem

2/10 Terrible

EZRA, Boca Raton

Disliked: Cleanliness, staff & service, property conditions & facilities
The pool was closed, our shower was broken and the air conditioner wasn't completely working throughout the trip.
Stayed 6 nights in Jun 2023
Response from Ariel on Jul 5, 2023
Dear Ezra,Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience caused by the unexpected closure of our pool. Unfortunately, it was a force majeure event that required immediate fixing. Although we tried to inform all our guests, we deeply regret that we missed contacting you in time. Please rest assured that our pool is regularly open for our guests to enjoy.Regarding the issues with the air conditioner and shower in your room, we took your comments seriously and immediately inspected both upon seeing your review. However, during our thorough checks at different times the following day, we found them to be in proper working order. We would greatly appreciate it if you could kindly reach out to us with more details about your experience, as we strive to understand and address any concerns promptly.Once again, we apologize for any inconvenience caused and kindly request you to contact us, as we would like to discuss this matter further and explore how we can make things right. It would be our pleasure to host you again, providing a much-improved experience where you can enjoy our pool with its stunning city view. Thank you for your understanding.Warm regards,Ariel, Cassia Jerusalem

8/10 Good

Yevgeniya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Ariel on Jul 2, 2023
Dear Yevgenia,Thank you for your review! We're delighted you had a great stay and would appreciate any feedback to make it even better. We look forward to your next visit!Kind regards,Ariel, Cassia Jerusalem

10/10 Excellent

Debora

Liked: Cleanliness, staff & service, property conditions & facilities
Everything flowed smoothly.. the property was clean and very accessible!
Stayed 6 nights in Jun 2023
Response from Ariel on Jun 28, 2023
Dear Debora,Thank you for your wonderful review! We're grateful to hear that your stay was smooth, you enjoyed our cleanliness, and found our hotel easily accessible. We're excited to have you as our guest again in the future!With warm regards,Ariel, Cassia Jerusalem

10/10 Excellent

Darren

Liked: Staff & service, property conditions & facilities
Clean, safe comfortable hotel that was within 10 minutes walk to main part of Jerusalem. Easily accessible to most religious sites. Staff was friendly. Rooms were very comfortable and updated.
Stayed 5 nights in Jun 2023
Response from Ariel on Jun 13, 2023
Dear Darren,Thank you for your valuable review! Your feedback is truly appreciated. We are delighted that you enjoyed our convenient location, comfortable rooms, and exceptional service provided by our staff. We will make sure to pass on your positive feedback to our team. Thank you for choosing us, and we look forward to welcoming you back on your next visit.Best regards,Ariel, Cassia Jerusalem

10/10 Excellent

Lynn

Stayed 5 nights in May 2023
Response from Ariel on Jun 13, 2023
Dear Lynn,Thank you for your wonderful rating and for taking the time to leave us a review. We greatly appreciate your feedback and are delighted that you had a great experience with us. We hope to welcome you back soon.Kind rewards,Ariel, Cassia Jerusalem

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Ariel on Jun 13, 2023
Dear David,Thank you so much for your incredible 5-star review! We are thrilled to hear that you had a fantastic stay with us. It brings us immense joy to know that we were able to exceed your expectations. Looking forward to have the opportunity to host you again in the near future.Warm regards,Ariel, Cassia Jerusalem

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very nice. We enjoyed the renovations that were made. Ali at the breakfast was extremely nice and helpful!! Thank you.
Stayed 4 nights in Apr 2023
Response from Debbie on May 4, 2023
Dear Allen We thank you for your feedback and are pleased to read that you had an enjoyable experience at the Cassia Jerusalem . We hope to welcome you soon again.

10/10 Excellent

Milana

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bring your property, and actual location, super comfortable beds and friendly stuff
Stayed 2 nights in Apr 2023
Response from Debbie on May 4, 2023
Dear MilanaWe thank you for your lovely feedback and are delighted to read that you enjoyed at best your stay with us. We look forward to welcoming you soon again to the Cassia Jerusalem. Sincerely

10/10 Excellent

Milana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely clean, remodeled with excellent location in the center of Jerusalem
Stayed 1 night in Apr 2023
Response from Debbie on May 4, 2023
Dear MilanaWe thank you for your lovely feedback and are delighted to read that you enjoyed at best your stay with us. We look forward to welcoming you soon again to the Cassia Jerusalem. Sincerely

10/10 Excellent

John J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First the "not so good": We were a bit surprised that the side coffee area was not cleaned nor replenished but at least we had fresh towels every day. Now for the good part: Our twice daily visit to the DINING ROOM had to be one of the BEST PARTS OF OUR STAY. The selections and taste of the food, the cleanliness coupled with what seemed like the staff there could not do enough to help us really added to our good memories. The dinning room was the best part of each day of our trip especially ALLI (spelling?) who always made a point of making sure we were well cared for.
Stayed 4 nights in Mar 2023
Response from Debbie on Apr 19, 2023
Dear JohnThanks for staying with us. We work hard to make our guests happy and appreciate your feedbackDebbie

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent renovation !❤️
The place was awesome ! The buffet breakfast and dinners were sumptuous and they kept replenishing. Historic area ! Walking to shops , restaurants, museums, old city .first station RR , parks.
Stayed 7 nights in Feb 2023
Response from Debbie on Mar 19, 2023
Dear, We thank you for your lovely feedback and are delighted to read that you enjoyed at best your stay with us. We look forward to welcoming you soon again to the King Solomon Hotel Jerusalem. SincerelyDebbie

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel !
I didn’t know what to expect when booking this hotel. We were debating to be in an apartment however we were so happy we came to this hotel. We decided to come for the Israeli breakfast and for the housekeeping you don’t get when renting an apartment. The staff were all amazing, friendly and caring. They were very patient with all of our children who could be wild. The hotel is comfortable and clean. The beds are comfortable minus the pillows. They need new fluffy pillows and more than one pillow per person. At least 4 on a queen bed would be nice. We came with a bunch of families-i had a more expensive room however my closet was smaller and had to squish things inside. We dealt with it. A clock would be nice in the room. Breakfast was also pretty good. Thank you Daniella for making our omelets every morning and for the hotel workers making sure we had everything we needed. There is a park straight down the road if you leave from the back end of the hotel(in the direction of the great synagogue opposite side of the hotel and a block over a little hidden).
Stayed 6 nights in Feb 2023
Response from Debbie on Feb 19, 2023
Dear,We thank you for your lovely feedback and are delighted to read that you enjoyed at best your stay with us. We look forward to welcoming you soon again to the King Solomon Hotel Jerusalem. SincerelyDebbie

10/10 Excellent

Yisachar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, great location. Would stay there again.
Stayed 5 nights in Jan 2023
Response from Debbie on Jan 30, 2023
Dear Yisachar, We thank you for your lovely feedback and are delighted to read that you enjoyed at best your stay with us. We look forward to welcoming you soon again to the Cassia Jerusalem (former King Solomon Hotel)Jerusalem. SincerelyDebbie

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room. Great breakfast. Nice gym only negatives were I had requested a low floor room and a bathtub. Ended up on floor 11 and shower only (great shower thou)
Stayed 8 nights in Jan 2023
Response from debbie on Jan 30, 2023
Dear Michael, We thank you for your lovely feedback and are delighted to read that you enjoyed at best your stay with us. We look forward to welcoming you soon again to the Cassia ( former King Solomon Hotel Jerusalem). SincerelyDebbie

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Debbie on Jan 30, 2023
Dear, Thank you for your feedback, we are happy to read thant you enjoyed your stay at the Cassia (former King Solomon hotel) Debbie

6/10 Okay

Mina

Liked: Cleanliness, property conditions & facilities
The hotel is nice but the staff is very unfriendly.
Stayed 6 nights in Jan 2023
Response from Debbie on Jan 12, 2023
Dear MinaWe thank you for your feedback and have duly noted your constructive comments. Sincerely, Debbie

10/10 Excellent

Arthur

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and very convenient location. Overall, excellent value for money.
Response from Debbie on Jan 8, 2023
Dear Arthur We thank you for your feedback and are glad you enjoyed your stay at the King Solomon Hotel Jerusalem and look forward to welcoming you again soon.Debbie

10/10 Excellent

Alberto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Location. Very Good breakfast. Friendly staff. Overall great.
Response from Debbie on Jan 8, 2023
Dear Alberto We thank you for your feedback and are glad you enjoyed your stay at the King Solomon Hotel Jerusalem and look forward to welcoming you again soon.Debbie

6/10 Okay

Jonathan, New Rochelle

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This is a typical “you get what you pay for” property. It is in a good location and the staff is helpful, but the property itself is tired, walls are super thin and there is not a ton of staff. They are doing some renovations but by bit, but seems like they need a complete overhaul to bring it into the modern era. Breakfast was good. For the price, it was fine.
Response from Debbie on Jan 8, 2023
Dear JonathanThanks for staying with us. We work hard to make our guests happy and appreciate your feedbackDebbie

10/10 Excellent

Eliott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unforgettable
My stay with my family at the King Solomon for 8 nights was absolutely amazing and unforgettable. I am happy we made the right choice for our trip to Jerusalem Israel in December 2022. The hotel lobby and rooms were recently beautifully modernly renovated and the hotel management deserves a high 5 for it. From check in with Nizar was a breeze... 2 minutes... in and out... very friendly and accommodating to check out also 2 minutes... nothing to do. Breakfast being welcomed with respect every morning with Ali - at your service. and is there anything I can get you... pick a seat and let me know if you need anything at all... always checking up on us. To Gabby from Food and Beverage - anything needs to be done - he will do... need a table for Friday night dinner for 6 - last minute... no reservation... just walk right it... and you are welcome with open hands and at your service. Need some special handling or assistance with your stay (out of the normal) - call speak to Moritz the General Manager and he is personally on it - He takes care of it solo - ask him for anything - he does not know how to say "No"... "No" is not part of his vocabulary. Last and best of all.... Had a tough day or just want somone to talk to... meet Ashraf - He is the most friendliest man in the entire hotel. If you stay here... you fore sure will bump and chill with Ashraf... he is so warm and homy its crazy... he makes you feel at home... you can talk anything with him. I mean anything!!!
Stayed 8 nights in Dec 2022
Response from Debbie on Dec 27, 2022
Dear EliottWe thank you for your lovely feedback and are delighted to read that you enjoyed at best your stay with us. We look forward to welcoming you soon again to the King Solomon Hotel Jerusalem. SincerelyDebbie Raviv

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Jack

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room temperature control was not accurate
Stayed 5 nights in Dec 2022
Response from Debbie on Dec 27, 2022
Dear Jack Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Debbie Raviv

2/10 Terrible

Shlomie

Disliked: Staff & service
Stayed 2 nights in Nov 2022

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Shabbat Stay
Overall we were very disappointed in our stay. The staff was not friendly and we will did not have a good experience. The hotel was not Shabbat friendly until we complained to the staff. They didn’t have the Shabbat elevator on nor did they assist in turning on lights for us. When we got to the front desk to check in, it was not easy and needed a lot of documentation which we did not have readily. I expected more from this hotel.
Stayed 2 nights in Nov 2022
Response from ggg on Dec 1, 2022
Dear guest ,Thank you for your review ,it is important to us in order to improve our service.i am sorry that your stay did not meet your expectations , I know that we have , at least , 1 shabbat elevator working on each weekend.usually ,the check in takes 2-3 minute ,i apologise if it took longer ,sometimes technical issues accureif you give us a second chance, i am confident that .your experience will be positive one.Kind regards, Avi-front desk manager

4/10 Poor

Verified traveler

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Disappointed
Hotel was redone recently so that was good. We had been to this hotel previously in April with a large group for a family affair and had a nice time so decided to come back. Our room however had a strange mildew odor right outside our door that also permeated the room. We notified the front desk and they tried to mask it - for the most part they did an ok job. Here was the big issue... We paid additional for the meal on Friday night and Saturday lunch. The lunch was inedible. We picked at a few things but barely ate. I told the front desk it was unacceptable but they refused to refund us. I spoke to the manager who offered a 20 percent discount but I explained again that we barely ate because there was nothing appealing and it's wrong to charge us 80% (over $200!!) when we all we ate was bread and vegetables. Its a shame they ruined our relationship over this because I would never go back now because of this. Like I said we made a party in April and came back now and because of the inexcusable attempt at lunch and the poor customer service handling it they lost our future business. I've never left a bad review online like this but I'm appalled that a hotel like this couldn't make it right.
Stayed 3 nights in Nov 2022
Response from Debbie on Nov 29, 2022
Dear,Following your feedback, we regret your stay did not reach your expectationsIn regards to the lunch, the hotel is serving lunch every Saturday and we get very good comments about the food.The hotel offer you 20% as we know that there is a big buffet for lunch.Thank youDebbie

10/10 Excellent

Jeremy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Response from Debbie on Nov 29, 2022
Dear JeremyWe thank you for your lovely feedback and are delighted to read that you enjoyed at best your stay with us. We look forward to welcoming you soon again to the King Solomon Hotel Jerusalem. SincerelyDebbie

10/10 Excellent

Eli

10/10 Excellent

Jeremy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Debbie on Nov 29, 2022
Dear JeremyThanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Debbie Raviv

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We just spent Sukkot at the Hotel and really enjoyed. The food and Sukka was very nice and plentiful. Rooms were clean and nice and Lobby is brand new and nice. Only cons were staff could be a little more helpful and courteous and some of the towels in the room were a little smelly. Overall great trip
Stayed 1 night in Oct 2022
Response from Debbie on Oct 23, 2022
Dear David Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback.Debbie

10/10 Excellent

hava

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Debbie on Oct 11, 2022
Dear Hava We thank you for your lovely feedback and are delighted to read that you enjoyed at best your stay with us. We look forward to welcoming you soon again to the King Solomon Hotel Jerusalem. Debbie Raviv

8/10 Good

Marcos, Hopatcong

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff were very helpful !nd friendly. the property was noise around 01:00am with doors being slammed and people talking loudly during those hours. I would recommend signage about that so people would be reminded.
Stayed 1 night in Sep 2022
Response from Debbie on Oct 11, 2022
Dear MarcosThanks for staying with us. We work hard to make our guests happy and appreciate your feedback and your comments.Debbie Raviv

10/10 Excellent

Orlando

Traveled with family
Liked: Amenities, property conditions & facilities
Staff was not friendly you walked by the front desk no one says hello good morning they act like they don’t see you same at the front door no one says hello. The hotel is very nice otherwise and has a nice breakfast buffet
Stayed 4 nights in Sep 2022
Response from Debbie on Oct 11, 2022
Dear,We thank you for your feedback, and appreciate your comments about the hotel staff to improve our services Debbie Raviv

10/10 Excellent

Mary, Fort Lauderdale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Beautiful hotel, nice room
Stayed 1 night in Sep 2022
Response from Debbie on Oct 11, 2022
Dear MaryThanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Debbie Raviv

10/10 Excellent

joshua S

Liked: Staff & service, amenities, property conditions & facilities
Loved the gym!
Stayed 7 nights in Aug 2022
Response from Debbie on Sep 11, 2022
Dear JoshuaThanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Debbie

10/10 Excellent

Raymundo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything ! Good service,!
Stayed 2 nights in Aug 2022
Response from Debbie on Aug 29, 2022
DearThanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Debbie

8/10 Good

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to both downtown and great Emek Refaim places we enjoy. Entrance is a little hard to find but we like the hotel and would go back.
Stayed 6 nights in Aug 2022
Response from Debbie on Aug 29, 2022
Dear DanielThanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Debbie