Ratings based on 102 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
for Everyoneby Cris from Toronto
Posted Nov 28, 2013
for Everyoneby A verified traveler
Posted Nov 25, 2013
Cons: Rude staff. No air conditioning. When we complained, they said they could do nothing until morning. Despite advertising it as such, no free wifi in th
for Couplesby John & Bernetta from London
Posted Nov 20, 2013
Pros: Excellent location and full of charachter.
Location: Very close to the Old Train Station which has recently been renovated -an excellent location for choice of bars, restaurants , shops and exhibits.
for Everyoneby R from London
Slightly run-downPosted Oct 31, 2013
Cons: Condition of room, its fixtures and fittings.
Location: Only 10 mins (steep in parts) walk from Old City. Close to former railway station now offering choice of cafes/restaurants/bars & foodie supermarket.
A pleasant hotel with an interesting history, attentive staff and a great view from the attractive gardens across the valley to the Old City walls. However, the room's fixtures and fittings were a bit tired - including the wobbly main door lock - and didn't merit the advertised number of stars. Breakfast at $US28 per person was rather expensive. The busy road out front is not a noise problem when you're in the hotel as most of the building is below the level of the road - reception is on the top floor - and facing the other way down a steep slope.
for Everyoneby Robert from Montreal, Canada
Gorgeous old hotel with all the modern facilitiesPosted Sep 26, 2013
Cons: nothing to add!
Location: Walking distance to the old City Nice pool. Old style turkish bath & great massage therapists
Simply said, I would not stay in any other hotel in Jerusalem! Beautiful old hotel, great views, a wonderful spa and hammam Great massage therapists (ouch!!!) Multilingual helpful staff and a very accommodating manager… What else can we ask! The rooms are spacious, modern and clean with that 19th century touch that make them a pleasure to be in. I don't see what I can add. 5 stars for me.
for Familiesby Adam from London
Pleasant but unpredictablePosted Aug 6, 2013 on Hotels.com
A comfortable hotel with reasonable facilities not too far from the city centre. Decor is pretty and the poolside area well organised - and the breakfasts are sensational! Just a bit spoilt by the feeling that the hotel is seeking to squeeze money from every opportunity, e.g. 1) wifi charges are per device, NOT per room 2) hotel shabbat meal 255 NIS per person! 3) hard to enforce hotel promise to refund VAT on food charged to room Rooms are comfy but inexplicably you may get your towels confiscated or tea/coffee facilities not replenished which is quite frustrating.
for Everyoneby DZ from New York
Overcrouded with children.Posted Aug 2, 2013
Pros: Can't remember.
Location: Located quite conveniently near old town entrance, about 15 min walk to the nearest door.
Old hotel. Sound insulation from one room to another is extremely poor, thus rooms may be very noisy, especially with screaming children and parents next door. Cleaniness of bathroom fare to poor. Hotel needs overall heavy renovation. Very touristic, no atmosphere despite the magic of Jerusalem.
for Everyoneby Misha
Nice hotel with excellent view and locationPosted Aug 2, 2013
Walking distance from Western Wall. The swimming pool is beautiful. Free parking.
for Everyoneby Lori from California
Prejudice treatment towards ChristiansPosted Jul 29, 2013
Pros: They had a good breakfast buffet and the gardens near the pool were very nicely kept
Cons: The customer service towards guest of a different religion should be improved upon. Not just Jewish or Muslim guests are people
Location: The locations is very close to Jaffa Gate or even Dung Gate which leads to the Wall. also near by is Schindler's grave so there's always a lot to do
Most of the hotel staff was rude but the front desk clerks were the worst just to people who where Christian. Once i approached the front desk and I waited to be assisted but she didn't make a move to help me. It wasn't until another woman who walked up that was of here same religion that she greeted her and proceeded to help her. I said "uh we were here first', she looked at me and just went on to helping this other guest. When checking out I informed another girl at the front what time I was getting picked up by my driver and that I needed my luggage to be brought out. She said "fine" and that everything was taken cared of. I waited there at the lobby and no one was ever sent to fetch my luggage. My driver, thank goodness, saw me there and asked if I was his passenger. Not only did she fail to have someone bring out my luggage, she didn't inform me of a lobby charge I still needed to pay, and she told my driver that I wasn't even there at the hotel! He was about to leave but he saw me there waiting. I tried to talk to the supervisor and he never even apologized once and simply excused her saying that she's just new. Then there was everything in between that made the stay so uncomfortable like the huge roach and the rudeness when we asked to have the sink unclogged and an accurate number of towels. Those things were bad but we didn't even complain.. it was the blatant treatment towards us for being of a different religion that was the hardest. They made my mother cry
for Couplesby A verified traveler
Fantastic hotelPosted Jul 28, 2013 on Hotels.com
Great location, beautiful hotel, excellent service and breakfast. Highly recommended.