Ratings based on 338 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.2 Room cleanliness
4.6 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Portland, OR

Fine for budget travelers

Posted Mar 31, 2015
Pros: The staff were very helpful/friendly, it has free parking (rare), and the breakfast buffet was quite good.
Cons: Israelis have been trying to figure this out for a long time.
Location: Most tourists stay in West Jerusalem and access the Old City via the Jaffa Gate. The east side is less touristy, and more colorful/adventurous.
Technically I believe East Jerusalem is in the West Bank. Some popular tourist attractions, e.g. Mount of the Olives, is too but its proximity to the Old City helps to blur the line. It was my first trip to Jerusalem, I didn't realize this when I booked the hotel. I only considered the relatively low price. FYI East and West Jerusalem are in the same city, but very different worlds. The location and the neighborhood might make some folks a little uncomfortable.
2 out of 5
Recommended
for Students
by A verified travelerfrom Amman Jordan

Below average need lots work

Posted Mar 30, 2015
Pros: The price
Location is great food is good room service not good .
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Calgary AB

Great hotel near the Old City

Posted Mar 28, 2015
We stayed at the hotel for 2 nights during out trip to Jerusalem, and I only have good things to say about our hotel. We were pleased by the breakfast and the service, but most of all the location. Very short walks to the Old City and the Light Rail station.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Canada

Hospitality at its best!

Posted Mar 24, 2015
Pros: Free breakfast, caring staff, location and rate.
Cons: It is an older hotel that has had a renovation. Guest room needs electrical outlet close to a mirror. Hotel did not provide hair conditioner.
Location: Excellent location within walking distance of the Old City, Garden Tomb, Garden of Gethsemane, Palestinian Pottery Studio, bus and trains short walk.
Arrived early in the morning and had to pay extra $50. to check in. It was all uphill from there. Breakfast staff friendly, efficient. Omelette station great! Breakfast buffet always well stocked with a Mediterranean selection of foods. Restaurant upstairs had good food and good prices. Owner often present and available. Front desk staff knowledgable. Nirvana, front desk manager, called from home to say good bye to me. Sammy, head of housekeeping, always in early and on top of things. Was a great stay and I highly recommend this hotel for the hospitality provided as well as the location close to the Old City gates. Good bakery around the corner and fruit vendors close by. In Arab quarter but always felt safe.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Ottawa, Ontario

Excellent hotel!

Posted Mar 22, 2015
Pros: everything!
Anyone who has doubts about safety, cleanliness, and service in Arab-dominated East Jerusalem needs to cast those doubts away right now. This was an extremely pleasurable part of town. Nice and close to the Old City (Herod's gate), lots of great places to eat nearby, great gelato in the hotel coffee shop too. This part of town was super easy to get a good night's sleep in. Seriously, in the middle of the night you could hear a pin drop on the sidewalk, making it WAY better than Tel Aviv. The staff are more than happy to book tours and airport shuttles for you.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Washington DC

Wonderful staff. Great view from the café.

Posted Mar 16, 2015
Pros: Location. definitely staff. Making sure the travellers are well treated. The day of departiré they even prepared a breakfast to go . Lovely
Cons: the lighting in my room was dim.
Location: Coffee and arab food stands to grab a falafel sándwich, walk to the main Gates. Good flow of people in the street s. Book stores, atms,
I stated 6 days in this hotel. Staff was helpful and kind. Very close to both Herodes And Damascus Gate. Easy walk to most places. Buses to Mt Olives are close by. if I come I would stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Grandioser Service - einzigartige Mitarbeiter

Posted Mar 15, 2015
Location: Das Hotel befindet sich in der Nähe des Herodestores, ca. 5 Gehminuten. In der Nähe gibt es auch kleine Geschäfte und gute Restaurants.
Da wir am Anfang unseres Urlaubes mit ein paar Problemen zu kämpfen hatten, half uns das Team des National Hotels in jeden Belangen und war stets wunderbar freundlich und extrem hilfsbereit. Vielen Dank an Nirvana und ihr ganzes Team. Das Hotel ist sehr gepflegt und bietet ein tolles Ambiente bereits in der Eingangshalle. Die Zimmer sind sauber und komfortabel eingerichtet. Das Frühstück bietet für jeden Gaumen etwas. Auch eine Live-Cooking Station gibt es, bei der man sich verschiedene Eiergerichte je nach Wunsch zubereiten lassen kann. Die Freundlichkeit der Mitarbeiter in diesem Hotel ist unschlagbar. Sehr zu empfehlen!!!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Moscow, Russia

Very Nice Hotel for the kind of money they charge

Posted Mar 7, 2015
Location: We spent there 5 nights and we truly enjoyed it! You can walk to the Garden Tomb in 5-7 minutes! And you can walk anywhere in the Old City and what el
Her name is Nirvana and she is the front desk manager and she and her staff is amazingly friendly and accommodating! It is kind of hard to find a decent hotel with good breakfast for this price in Jerusalem, but we were not disappointed after staying there.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Hamburg

Zentrales Hotel mit sehr freundlichem Personal

Posted Mar 3, 2015
Pros: es war zentral und trotzdem gut und noch preiswert .
Location: zentral an der Altstadt
Hotel liegt sehr zentral ( sogar mit Parkplatz, direkt hinter dem Hotel), sehr gutes umfangreiches Frühstück mit schönem Blick über die Stadt, ca. 5 Minuten von der Altstadt entfernt. personal ausgesprochen freundlich und zuvorkommend. Fragen zur Altstadt sehr detailliert beantwortet und das ungehetzt, obgleich sehr viel los war.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Dayton

Nice hotel close to the Old City

Posted Feb 21, 2015
Great check on and helpful staff with good English