Ratings based on 40 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
80% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Edmonton AB

Hotel with a class

Posted Jan 5, 2015
Location: Location is pretty accessible to the old city of Jerusalem. It's only a few blocks walking distance.
Easy check in/check out. Staff are polite. Rooms are perfectly comfortable. Great breakfast.
4 out of 5
Recommended
by Davidfrom New York

shower door

Posted Oct 22, 2014 on Hotels.com
Overall the hotel is nice. However the rooms need some minor maintenance such as painting and repairs. The shower has only one door pane which leaves the bathroom exposed to water being sprayed al over the bathroom making it very uncomfortable to take a peaceful shower. Also, there was no option of turning on the heat as it can get bit chilly at night. (in October)
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Gush Etzion, Israel

Great Staff, Great Hotel

Posted Oct 6, 2014
The staff here are very welcoming, professional, respectful and helpful. The hotel is upper-scale, very clean with great lobby areas offering many comfortable places to sit and relax. If you don't want to eat a full meal in the restaurant, there is an area to order drinks, including coffee drinks as well as light snacks, ice cream and deserts. The restaurant has a wide variety of delicious foods. There is free internet in the lobby. The rooms are very clean, comfortable, inviting with pleasant updated décor. I had the best sleep I've had in a long time and left feeling very rested and refreshed. I would definitely choose this hotel again.
4 out of 5
Recommended
for Getaway With Friends
by Michaelfrom AKL

Posted Jul 30, 2014 on Hotels.com
Friendly staff, very helpful and polite.
1 out of 5
by A verified traveler

Choose another hotel. They have unrealistic terms

Posted Jul 30, 2014
Pros: Nothing
Cons: Change their terms and conditions to reflect that there is a possibility for a realistic reason for not staying there. Increase the amount of characte
5 out of 5
Recommended
for Business Travelers
by Gil Llanesfrom San Diego CA

Great value and service

Posted Jul 2, 2014 on Hotels.com
I thought that the staff was very friendly and attentive. Great location!
2 out of 5
by A verified traveler

Sauberkeit

Posted Jun 18, 2014
Pros: Lobby.
Cons: Service-Mentalität ist nicht vorhanden, die Sauberkeit lässt sehr zu wünschen übrig.
Location: Nahe Altstadt.
Our room was definitely not clean. Moreover: - We have left a polite note for the cleaning staff to clean the room on the morning (which did not happen). - Moreover, we have told the evening shift at the reception at the same day to please take of the cleanliness of our room (which also did not happen). We are very unhappy with how we treated in this respect as customers.
5 out of 5
Recommended
for Everyone
by Stevensfrom Oxford England

Nice hotel. Not close to city centre

Posted Jun 14, 2014
Pros: Breakfast and balcony
Cons: Food availability during the day.
Location: Good walk from city but fairly near tram system.
Had a really nice stay. Breakfasts were amazing. Hotel staff were only too happy to help with queries. If you can get a room with a balcony this is a must. Slept well. Good air conditioning and comfortable beds.
5 out of 5
Recommended
by John & Maryfrom Virginia, USA

Excellent Hotel! Loved our stay!

Posted Apr 7, 2014 on Hotels.com
We absolutely loved our stay. We came a day early and they took care of us. The room was very clean, the staff was so kind and the breakfast was amazing!!! We were able to get around town and love the fact we were so close to the Old City. We highly recommend.
2 out of 5
Recommended
by A verified traveler

Keep looking if you are an independent traveler

Posted Feb 19, 2014 on Hotels.com
Cons: I Had to ask for new towels EVERY day of stay! Sheets were not changed for multi-day stay. Twin beds awkwardly pushed together were uncomfortable.Front Desk staff were usually unavailable or hiding in the office. When they were at the desk, they were often surly and unpleasant, and seemed to want to be on their smartphone rather than answer questions. This hotel caters to package tourists and really doesn't care about independent travelers. Crib provided was old, wooden, and unstable. Pros: decent location 15min walk to Old City(Damascus Gate); good breakfast and dinner buffet, and servers were all friendly and helpful. Hotel did not make it easy to tip servers--maybe put out a tip jar for the dinner crew especially.