Ratings based on 112 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
82% of guests recommend
3.5 Room cleanliness
3.4 Service & staff
3.4 Room comfort
3.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom ny

Nice hotel centrally located

Posted Apr 27, 2015
Helpful staff, extremely clean and beautiful rooms. The concierge is unfortunany not 24 hours as should be.
2 out of 5
by A verified travelerfrom UK

I would not go back or trust receptionists

Posted Mar 9, 2015
Pros: Very clean and big comfortable room with good bathroom facilities
Cons: Reception friendliness
Location: You have to walk a bit to find some shops. tramline just across the road by a busy road
Hotel was good on the whole but I had a bad experience with them. When I returned to the UK I found the hotel had taken two unauthorised extra payments from my bank account, £103 and £5 and couldn't work out why as I had already paid for the hotel and didn't order anything else during my stay. It cost me £10 in phone calls to ask them why they did this with no answer. Luckily the manager got in touch with me and was quite helpful. In the end I was refunded £102 which was a bit less than what they took out and was told it was a mistake. However, I would not trust this hotel again especially the reception staff-as they could have told me about this on check out. Other than that the hotel was fine-the cleaning staff are very good.
3 out of 5
Recommended
for Families
by A verified traveler

This traveler left a rating score only Posted Jan 29, 2015 on Hotels.com
1 out of 5
by A verified travelerfrom a

Good location Not clean not comfortable

Posted Jan 23, 2015
Not good experience I couldn't wait to check our
5 out of 5
Recommended
for Personal Event
by Mounirfrom København

Prima park Jerusalem

Posted Jan 10, 2015 on Hotels.com
Udmærket hotel go standard god parkering som er gratis hurtig wifi
4 out of 5
Recommended
for Couples
by Jonesfrom Sao Paulo, SP, Brasil

Vale a pena

Posted Jan 9, 2015 on Hotels.com
Tudo aqui é muito bom. O hotel está em uma praça que tem mais dois hoteis. Vc pode utilizar os restaurantes dos tres, todos ótimos. No Prima a carne tem shechitah não mehadrin e legumes do grupo 3 de cashrut. Muitos casais marcam shiduch aqui. Vale a pena.
4 out of 5
Recommended
for Couples
by saulfrom mexico

muy bien

Posted Dec 31, 2014 on Hotels.com
Está bien el hotel y mejor las nuevas mínimo suits
3 out of 5
by A verified travelerfrom espana

Buen hotel , el personal no esta cualificado

Posted Dec 25, 2014
Buena ubicación Mala comida , la cena hasta la 21 solamente No se mostró el personal nada resolutvo De hecho al pedir una cuchara , me contestan q este no es el Hilton
Comment from Hotel Management
Dec 29, 2014 by Deena, Hotel Management
Dear Guest, Thank you for taking the time to post your comments of your stay with us. We apologize that you did not enjoy the culinary aspect of the Hotel and the Hotel's service. We will deal with this matter and make sure that the Service in the dining room is up to par with the rest of the Hotel. We hope you come back and give us another try! Thanks, Deena- Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom London

Wish all hotels were up to this standard

Posted Dec 22, 2014
Pros: Consistently reliable ; friendly staff ; good food & value-for-money ; everything works ; close to major transport for city & beyond.
We were celebrating - our 50th wedding anniversary - this (our fourth!) time; a fairly low profile for us but we were given a totally-unexpected and wonderful additional welcome (for which a belated thankyou by the way).
Comment from Hotel Management
Dec 28, 2014 by Deena, Hotel Management
Dear Guest, Thank you for taking the time to post your comments of your stay with us. We are so glad that you enjoyed your anniversary with us! Mazal Tov! We wish you all the future happiness. We hope you come back and give us another try! Hope you will return for your anniversary of your anniversary at our Hotel. Hope to see you again soon. All the Best, Deena- Guest Relations Manager
4 out of 5
Recommended
for Couples
by Eeva-Liisafrom Oslo

Supert opphold , oppfordrer til andre å prøve.

Posted Dec 11, 2014 on Hotels.com
Oppholdet var supert. Vi var der 3 dager. Har vært den en gang før , for 3 år siden. Har bare gode minner om det. Bra frukost, god middag, lett å komme med bybanen til gamlebyen og ellers. Så det var bare supert.
Comment from Hotel Management
Feb 21, 2015 by Guest relations manager, Hotel Management
Dear Eeva-Llisa, Thank you for taking the time and effort to post your comments of your stay. We are so glad you enjoyed your time with us and returning customers are gems so we hope that you are happy with everything as it seems to be and we welcome you back as many times as you wish. Hope to see you back with us soon! Best, Deena- Guest Relations Manager