Lobby

Reviews of Red Roof Inn Washington DC - Columbia/ Fort Meade

2 out of 5
Red Roof Inn Washington DC - Columbia/ Fort Meade
8000 Washington Boulevard, Jessup, MD

Reviews

6.8
Rating 10 - Excellent. 275 out of 1002 reviews" "
Rating 8 - Good. 271 out of 1002 reviews" "
Rating 6 - Okay. 187 out of 1002 reviews" "
Rating 4 - Poor. 109 out of 1002 reviews" "
Rating 2 - Terrible. 160 out of 1002 reviews" "

7.4/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

7.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Philip

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst experience ever. Condition of property was horrible. Shame on red roof and expedia to even list this place!!!!!
Stayed 2 nights in Mar 2024
Response from Manager on Mar 24, 2024
Hello Philip,We appreciate your feedback and regret to hear about your experience. We suggest reaching out to our management team directly to address your concerns further. Thank you for bringing this to our attention.

10/10 Excellent

Kelvin Robinson

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Dannielle Rediresponse Specialist on Mar 19, 2024
Hello Kelvin, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WASHINGTON DC - COLUMBIA/ FORT MEADE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

6/10 Okay

Paul, Berrien Springs

Business traveler
Liked: Cleanliness
Location is good. But too much noise from cars at night, at least on my side.
Stayed 4 nights in Mar 2024
Response from Manager on Mar 16, 2024
Hello Paul,We regret to hear about the disturbance you experienced during your stay. Our team strives to provide a comfortable environment for all guests. Should you have any future concerns, feel free to reach out to our management team directly for further assistance.

10/10 Excellent

Faith

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and quiet , staff was nice
Stayed 1 night in Jan 2024
Response from Manager on Jan 20, 2024
Hello Faith,Thank you for your feedback! We're delighted to hear that you found our hotel clean and quiet, and that our staff provided excellent service. We strive to create a comfortable and peaceful environment for all our guests. We appreciate your kind words and hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Anthony

Liked: Cleanliness, property conditions & facilities
Loved it
Stayed 3 nights in Jan 2024
Response from Toni-Ann RediResponse Specialist on Jan 14, 2024
Dear Anthony,Thank you for being a guest here at our Red Roof Inn Washington DC - Columbia/ Fort Meade. We are happy to see that you loved your stay with us. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

2/10 Terrible

Francis, Middletown

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a dump….should be cited for its uncleanliness and over charging for below standards.
Stayed 3 nights in Dec 2023
Response from Manager on Jan 7, 2024
Hello Francis,Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We take cleanliness and pricing seriously and will address your concerns with our team. We appreciate your input and value your opinion as it helps us improve our services.

2/10 Terrible

Diamond

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room smell like smoke and they couldn't change our room. Tv was broken , draws broken, not enough towels , no linen for bed ,
Stayed 2 nights in Dec 2023
Response from Manager on Jan 7, 2024
Hello Diamond,Thank you for bringing these concerns to our attention. We apologize for any inconvenience you experienced during your stay with us. We understand the importance of a comfortable and well-maintained room, and we have noted your feedback for future improvements. We encourage guests to reach out to our management team directly for any specific issues during their stay.

10/10 Excellent

Skye

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Manager on Jan 7, 2024
Hello Skye,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a great experience with us. If you have any additional feedback or if there's anything we can do to further enhance your future visits, please don't hesitate to reach out to us. We look forward to welcoming you back soon!

2/10 Terrible

Richard

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Oniel Rediresponse Specialist on Dec 31, 2023
Hi Richard,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the Red Roof Inn Washington DC - Columbia/ Fort Meade. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

4/10 Poor

Krista

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Oniel Rediresponse Specialist on Dec 30, 2023
Hi Krista,We are sorry you had a less than satisfactory experience, prompting your 2/5 rating following your stay at the Red Roof Inn Washington DC - Columbia/ Fort Meade. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

6/10 Okay

Charnelle

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 3 nights in Dec 2023
Response from Guest Relation Management on Dec 27, 2023
Hi Charnelle,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you again, and we hope to see you soon!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was quiet most nights but was noisy a few nights especially weekends overall its chill just wish they had breakfast.
Stayed 3 nights in Dec 2023
Response from Chevanese RediResponse Specialist on Dec 23, 2023
Dear Valued Guest,Thank you for taking the time to write a review of your stay at the Red Roof Inn Washington DC - Columbia/ Fort Meade. We value you as a our guest and welcome your 8/10 score. You mentioned that it was quiet most nights; however, we're sorry to hear about the inconvenience caused by the noise. Our team is dedicated to ensuring a comfortable stay for all guests, and we sincerely apologize for any disturbance you experienced. In regards to breakfast, it is not an offered amenity at our location. However, there are quite a few restaurants within walking distance of the property that you can enjoy. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

4/10 Poor

Deanna

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relation Management on Dec 19, 2023
Hi Deanna,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 Excellent

paulina N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relation Management on Dec 12, 2023
Hi Paulina,Thank you so much for your perfect rating! We greatly appreciate your support and are thrilled to know that you had an exceptional experience during your stay at our hotel. Your positive feedback encourages us to continue delivering the highest level of service and excellence. We look forward to the opportunity to welcome you back in the future and aim to make your next stay just as perfect.

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sincerely RediResponse Specialist on Dec 17, 2023
Hello Deanna,The staff at the Red Roof Inn Washington DC - Columbia/ Fort Meade and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Teonnia

Stayed 2 nights in Nov 2023
Response from Sharma RediResponse Specialist on Nov 19, 2023
Hello Teonnia, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN WASHINGTON DC - COLUMBIA/ FORT MEADE and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

2/10 Terrible

matthew

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Guest Relation Management on Nov 14, 2023
Hi Matthew,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

4/10 Poor

matthew

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This location was very dirty and rodent infested. Bathroom had mold in it, and very unsanitary.
Stayed 3 nights in Nov 2023
Response from Guest Relation Management on Nov 8, 2023
Hi Matthew,Thank you for your feedback regarding your recent stay at our hotel. Providing a clean and comfortable environment is a top priority, and it's clear that we fell short in this regard. We take your comments seriously, and we will address these issues immediately with our housekeeping and maintenance teams to ensure such problems are rectified and do not occur in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

2/10 Terrible

James

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
My stay was a worst nightmare for the two days.
Stayed 2 nights in Oct 2023
Response from Manager on Nov 4, 2023
Hello James,We apologize for any inconvenience you may have experienced during your stay. We appreciate your feedback and will take it into consideration for future improvements. Should you have any further concerns, please contact our management team directly.

4/10 Poor

Adrián

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The dresser was literally broken. The towels looked clean, but had a lot of the white cotton fluff that came out of them. Bullet proof glass at the reception office; not a good sign. You can hear everything through the main entrance door to the room. You can hear the sounds of racing car engines.
Stayed 3 nights in Oct 2023
Response from Guest Relation Management on Oct 30, 2023
Hi Adrian,Thank you for your feedback regarding your recent stay at our hotel. The broken dresser, lint from the towels, bulletproof glass at the reception office, and the noise issues you mentioned are all concerns that should not have been part of your stay. We take these matters seriously, and we will take immediate action to address these issues to ensure that they do not occur again in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Benoit

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Guest Relation Management on Oct 26, 2023
Hi Benoit,It has always been our mission to give each and every one of our guests a wonderful experience, so it warms our hearts to hear that we are succeeding. From all of us here, thank you for rating us perfectly and choosing us. We will continue to offer top-notch hospitality and eagerly await your next visit.

2/10 Terrible

joseph

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Guest Relation Management on Oct 24, 2023
Hi Joseph,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

2/10 Terrible

April

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing but the price
Stayed 1 night in Oct 2023
Response from Guest Relation Management on Oct 23, 2023
Hi April,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

8/10 Good

Brittany

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2023
Response from Manager on Oct 22, 2023
Hello Brittany,Thank you for your positive feedback! We're glad you had a great experience with us. Looking forward to welcoming you back soon!

6/10 Okay

Verified traveler

Stayed 1 night in Oct 2023
Response from Guest Relation Management on Oct 18, 2023
Hello Guest,We greatly appreciate you sharing your thoughts about your recent stay with us. We're glad to know that most aspects of your stay were enjoyable. We value your input and welcome any suggestions you may have to enhance your future visits. Your feedback plays a crucial role in helping us understand both our strengths and areas for improvement. Thank you once more, and we look forward to your next visit!

2/10 Terrible

Dion

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The property is trash the trash cans are overflowing with trash on the floor beside them my room had holes in the wall from where a safe was taken from the wall and the room smelled like smoke once I turned the ac on. I informed the front desk clerk who said he had no other rooms for rent even though I saw a few that were unoccupied (I guess they required service) it was almost midnight so there were not a whole lot of options and I was only there for one reason so I was able to complete my missions but once I was done I definitely went home.
Stayed 1 night in Oct 2023
Response from Guest Relation Management on Oct 18, 2023
Hi Dion,Thank you for your feedback regarding your recent stay at our hotel. We will investigate the concerns you've raised, including the overflowing trash cans, room conditions, and the smell of smoke in the room. It is essential for us to address these issues promptly and ensure that they do not occur in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

4/10 Poor

Hasan

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smell of the rooms are horrible. Despite non-smoking policy in the rooms, first room I got smelled cigarettes.
Stayed 1 night in Oct 2023
Response from Manager on Oct 14, 2023
Hello Hasan,I apologize for the inconvenience caused by the smell in your room. Our team will investigate and ensure that this issue is addressed promptly. Thank you for bringing this to our attention.

2/10 Terrible

TANYA

Disliked: Staff & service, amenities, property conditions & facilities
This was the worst hotel selection mistake I have ever made! At check-in, the desk clerk was missing. I called out just in case the person was in the back, I called the hotel phone (no answer) and I ended up standing there for 15 minutes. It took the maids to come by the Front Desk and go in the back to find the desk clerk before I could check-in. The room I was assigned was clean, but the clothing rack was falling down, the TV remote was missing, and the telephone did not work. I went back to Front Desk and asked to be moved to another room; the clerk refused to move me, but he gave me a remote control. I went back to the room and the remote did not work. I went back to the Front Desk and the desk clerk gave me a second remote which did not work with the TV either. During my trips back and forth to the Front Desk, I started to notice a few unsavory characters going into rooms and decided I better just leave this place. Even though I was only there for less than an hour and my room was deficient, the clerk said he could not refund my money. I did not even fuss because my safety and well-being were worth so much more than the money I lost on the hotel room. Please do not make the same mistake I made -- DO NOT BOOK HERE!!!!
Stayed 1 night in Oct 2023
Response from Guest Relation Management on Oct 9, 2023
Hi Tanya,We appreciate your feedback and sharing with us your concerns. Rest assured that this will be shared and reviewed with management for improvements in our process and operations. It has been and will always be our goal to continue providing only the best for our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 Good

Jayeshkumar

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Manager on Oct 7, 2023
Hello Jayeshkumar,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

4/10 Poor

Paul

Liked: Room comfort
Disliked: Staff & service
Check -in was smooth and easy. The room was clean for the most part.The sheets were stained and the towels had dried toothpaste on them. There was a homeless couple who slept in the middle of the walkway next to my room. They would wait until 9:00 pm, then come to the second floor hall to stay the night and fight with each other until 10 am. I t was difficult to sleep with them screaming and banging the walls. The problems weren't just at night! It was very uncomfortable even leaving my room during the day , being as though they would hear my door open, and come up to me asking for money or if I had any extra food or cigarettes. I did make complaints at which they stated they were "un aware of the situation and they would look into it". Nothing was ever done about the problem for the length of my stay. Upon checking out one of the long-term residents had told me these people live in a tent behind the red roof inn and they frequent the area and that the saff just doesn't care they are there. Definitely not what I was expecting. Choose another place!
Stayed 2 nights in Sep 2023
Response from Manager on Oct 7, 2023
Hello Paul,We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guests� expectations. We hope you will give us a chance to redeem ourselves in the future.

4/10 Poor

LaToi

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Guest Relation Management on Sep 20, 2023
Hi LaToi,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

6/10 Okay

MOSES

Need some upgrades
Stayed 1 night in Sep 2023
Response from Olivia RediResponse Specialist on Sep 15, 2023
Hello Moses,Thank you for taking the time to write a review of your stay at the Red Roof Inn Washington DC - Columbia/ Fort Meade. Please accept our apologies for any issues you encountered during your visit. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guestsPlease know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRediResponse Specialist

6/10 Okay

Mr.Tr Carter

Business traveler
Liked: Staff & service
well... you get what you pay for. Did not understand why so many young men and women are just loitering around the property. Biden-nomics.
Stayed 1 night in Sep 2023
Response from Chirell Rediresponse Specialist on Sep 12, 2023
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Washington DC - Columbia/ Fort Meade. We are sorry you had a less than satisfactory experience, prompting your 3/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding people loitering around the property. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,ChirellRediresponse Specialist

10/10 Excellent

Ricardo

Stayed 1 night in Sep 2023
Response from Manager on Oct 3, 2023
Hello Ricardo,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Guest Relation Management on Sep 12, 2023
Hi Monique,Thank you so much for the fantastic 5-star rating! We truly appreciate your kind support and are thrilled to know that you had such an excellent experience during your stay with us. Your satisfaction is our ultimate goal, and your rating serves as a tremendous source of motivation for our team. We look forward to the pleasure of hosting you again in the future and providing you with another outstanding stay.

2/10 Terrible

kelly

Stayed 1 night in Sep 2023
Response from Guest Relation Management on Sep 4, 2023
Hi Kelly,Thank you so much for your recent stay at our hotel and for taking the time to provide us with your feedback. We take your feedback seriously, as it helps us identify areas of improvement and ensures that we maintain the high standards we strive for. We would greatly appreciate it if you could take a moment to share specific details about the issues you encountered during your stay. Your insights will enable us to address these matters promptly and effectively to prevent similar situations in the future. Whether it concerns room cleanliness, staff attitude, amenities, or any other aspect, your input is invaluable to us. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

2/10 Terrible

Tyrone

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Carla Red Roof Management on Aug 24, 2023
Hello Tyrone,Thank you for taking a moment to complete our survey. At the Red Roof Inn Washington DC - Columbia/ Fort Meade we strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

8/10 Good

DONALD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice stay
stay was very good, missing many amenities
Stayed 1 night in Aug 2023
Response from Manager on Aug 19, 2023
Hello DONALD,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our hotel. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

2/10 Terrible

kofua

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible service
No fridge
Stayed 2 nights in Aug 2023
Response from Guest Relation Management on Aug 15, 2023
Hi Kofua,Thank you for bringing these matters to our attention. Providing excellent service and ensuring our guests have the necessary amenities are priorities for us, and we're disappointed that we did not meet your expectations in these aspects. We take your feedback seriously and will address these concerns with our team to ensure that our service is improved and that our accommodations are equipped with the necessary amenities. We hope you would consider giving us another chance to provide you with a more positive and improved experience in the future.

8/10 Good

Virginia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was just a stop over. Been many times. Convenient and reliable
Stayed 1 night in Aug 2023
Response from Guest Relation Management on Aug 9, 2023
Hi Virginia,We're pleased to hear that you found our hotel to be convenient and reliable during your stay. Your satisfaction is important to us, and we're glad that we met your expectations. We appreciate your time and hope to have the pleasure of welcoming you back in the future for another great stay.

10/10 Excellent

Monica

Stayed 1 night in Aug 2023
Response from Manager on Aug 27, 2023
Hello Monica,It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

2/10 Terrible

Shaffaq

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is undoubtedly the worst hotel I have seen. Extremely dirty. Smelly rooms with worn off broken furniture. Shaddy people all around, including check-in area. Please find another place to stay.
Stayed 3 nights in Jul 2023
Response from Manager on Aug 4, 2023
Hello Shaffaq,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

2/10 Terrible

Ahmad

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst experience ever, very dirty .
Stayed 2 nights in Jul 2023
Response from Guest Relation Management on Aug 1, 2023
Hi Ahmad,Thank you for bringing these matters to our attention. We take your comments seriously, and we will immediately address the cleanliness issues with our housekeeping team to ensure that all our rooms and facilities are in top-notch condition for our guests. We hope to have the opportunity to regain your trust and provide you with a much better experience in the future.

8/10 Good

RONAN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Guest Relation Management on Aug 1, 2023
Hi Ronan,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. We eagerly anticipate the opportunity to welcome you back in the near future, where we aim to exceed your expectations and create a truly memorable stay.

8/10 Good

Jose

Liked: Staff & service, property conditions & facilities
Nice everything
Stayed 1 night in Jul 2023
Response from Manager on Jul 28, 2023
Hello Jose,We appreciate the comments, especially with regards to your opinion of our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

2/10 Terrible

Terrence

Stayed 1 night in Jul 2023
Response from Guest Relation Management on Jul 26, 2023
Hi Terrence,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

4/10 Poor

charles

Stayed 1 night in Jul 2023
Response from Guest Relation Management on Aug 7, 2023
Hi Charles,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

4/10 Poor

Ildar

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was dirty, no tissues and a hair dryer. Music played until late at night. It was my last stay in this hotel.
Stayed 1 night in Jul 2023
Response from Guest Relation Management on Jul 18, 2023
Hi Lidar,Thank you for your feedback regarding your recent stay at our hotel. Maintaining a clean and comfortable environment for our guests is of the utmost importance to us, and we will address this matter with our housekeeping team to ensure that all rooms are thoroughly cleaned and well-maintained to meet the high standards we strive for. Additionally, we will work to ensure that all rooms are properly equipped to meet our guests' needs. We understand the importance of a peaceful environment for our guests' rest and relaxation, and we will address this matter with our management team to ensure that appropriate measures are taken to control noise levels. We hope to have the opportunity to welcome you back in the future, so you can witness the improvements we have made based on your valuable feedback.

2/10 Terrible

Leonard

Stayed 1 night in Jul 2023
Response from Manager on Aug 7, 2023
Hello Leonard, Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

2/10 Terrible

Donna

Disliked: Cleanliness, staff & service, property conditions & facilities
The manager was very rude
Stayed 1 night in Jun 2023
Response from Manager on Jun 30, 2023
Hello Donna,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.