Reception

Reviews of Executive Inn & Suites Joaquin

2 out of 5
Executive Inn & Suites Joaquin
12449 US Highway 84 East, Joaquin, TX

Reviews

8.4

Very Good

Rating 10 - Excellent. 53 out of 105 reviews" "
Rating 8 - Good. 26 out of 105 reviews" "
Rating 6 - Okay. 19 out of 105 reviews" "
Rating 4 - Poor. 3 out of 105 reviews" "
Rating 2 - Terrible. 4 out of 105 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

6.6/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Reola

Traveled with group, Business traveler
Disliked: Staff & service, property conditions & facilities
I was charged $93 instead of $63 first off!! Bathroom had mold around tub and no breakfast as it stated on hotel site!! Someone’s alarm starts going off at 6am until around 10 both days…
Stayed 1 night in Dec 2023

6/10 Okay

Nancy

Traveled with family
Was what we expected. Workers place
Stayed 1 night in Nov 2023

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Rebecca

Traveled with family
Liked: Staff & service
Disliked: Amenities
I have stayed at this property multiple times while visiting family in the area, the last time before our recent visit being 5 years ago. At that time you could access the lobby, there were some lobby amenities (like coffee in the mornings) and rooms felt surprisingly more than I expected from a motel in a small town. Covid caused changes lots of places, and I am guessing that is when the lobby closed and never reopened. Check in/contacting staff is done at all hours by ringing a bell and talking at the night check in window. It might not seem like a big thing, but having the lobby space made the experience of staying here better. The property is also in need of a refresh, or even just new sheet sets. The couch in our room had visible stains on the cushions that made me not want to touch/sit there. The sheets on both beds were clean, but were worn out, had pilling, and thin from overuse. One sheet set had holes in it and the quilt on that same bed had visible stains and residue on it. The family who owns the motel has always been very nice. I let them know about the bed that had the stained quilt and the sheets with holes and they replaced them while we were out. They do a nice job of making the beds so that the room looks very nice. I think I got used to having a motel option in the area that felt more like a hotel because of the attention to detail, lobby, and the nicer level of sheets/bedding. Now I’m sad to have that change.
Stayed 2 nights in Oct 2023

8/10 Good

johnny

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Aug 2023

2/10 Terrible

Tylia

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The so-called “owner” was very rude and not welcoming at all. For a hotel to be out in the middle of nowhere, you’d think he would want the business.
Stayed 2 nights in Jun 2023
Response from Amit Patel on Jul 4, 2023
Tylia Thank you for your recent stay with us at the Joaquin property. Your comments are important to us and we take them with most importance. Our staff and team is very eager and take much pride in serving all of our guests. If you could reach out to me here at the property, I would like to see what we could have done to better your experience and to improve our guest services. Thank you. Amit Patel, General Manager

10/10 Excellent

Clarence

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Two washer and dryers & they clean the rooms everyday! Staff was attentive and kind.
Stayed 2 nights in Jun 2023
Response from Amit Patel on Jul 4, 2023
Thank you Clarance for your perfect 5 star review! Your kind words are a testament to our hard work and efforts! Our best, Amit Patel - General Manager

10/10 Excellent

Omar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Although there was limited dining, in 30 min you can find some good options in Center, TX. The staff was very nice and the place was quiet, great for a relaxed sleep. If we have the chance to stop in this area we will go back to Executive Inn & Suites Joaquin.
Stayed 3 nights in Jun 2023
Response from Amit Patel on Jul 4, 2023
Omar Thank you for your amazing feedback for our staff and future guests. We take great pride in our customer service and you recognizing our team here in Joaquin is the best form of a compliment! We hope to see you again and wish you safe travels! Amit Patel - General Manager

6/10 Okay

Jaroslav, Marion

Traveled with family
Liked: Cleanliness, property conditions & facilities
Hotel was clean and neat, Check in for 4 people and had only 2 towels, coffee maker for only one cup and no breakfast! Please, do NOT advertise breakfast and not to serve it for last 3 years! Covid is over!

8/10 Good

Donald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The rooms were clean, sufficient and convenient to where we were meeting, but the spot advertised a free hot breakfast. But when we went to eat we were told that they no longer served breakfast. The only thing that was then available was Whataburger.

6/10 Okay

Barry L.

Business traveler
Liked: Room comfort
Needs to be updated and some remodeling to be done. No stopper in the bathtub so could not take a bath only a shower. No pictures on the walls. Very stark. Only 1 packet of coffee. Only 1 pkg of creamer/sugar. No breakfast at all. Not even coffee in the morning
Stayed 1 night in Oct 2022

10/10 Excellent

Santanna

Stayed 1 night in Sep 2022

10/10 Excellent

Jeannie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
awesome hotel to stay at
The hotel is very clean. The beds are comfortable. It is a very peaceful property to stay at. The staff is awesome, very friendly and will make sure if you need anything that you will be taken care of.
Stayed 2 nights in Jul 2022

10/10 Excellent

TRAMON

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

2/10 Terrible

Jonathan

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Stayed 2 nights in Apr 2022
Response from Amit Patel - General Manager on May 2, 2022
Dear Jonathan. Thank you for your recent visit. I would like to apologize for your experience as you provided a 1 of 5 rating without any feedback as to why we deserved this rating. Our reviews and guest comments are very important to us and we take them with the utmost importance. Please share with us what we could have done to have made your experience better as your rating is not customary to us as you will see from all previous guest feedback. Thank you. Amit Patel - General Manager

10/10 Excellent

Kathleen Haley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for our needs.
Manager you're so helpful when we checked in. Made suggestions 4 restaurant when we asked oh, and he was spot-on. The room was spacious and clean
Stayed 1 night in Apr 2022
Response from Amit Patel - General Manager on May 2, 2022
Ms Haley Thank youuuuu so much for your amazing and kind words. We are delighted to know that your experience at our hotel was perfect and that our customer service was spot on. We strive to make our guests feel at home and welcome when visiting us and your feedback is a testament to our hard work and our beautiful hotel. Kindly. Amit Patel - General Manager

8/10 Good

Vickey, Frisco

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property and room was clean. Felt safe staying there.
Stayed 1 night in Mar 2022
Response from Amit Patel - General Manager on May 2, 2022
Vickey. Thank you for taking the time to share with us your feedback on your recent visit with us. We strive for a perfect rating but feel free to share with us what we could have improved on to have earned your perfect score! Kindly, Amit Patel - General Manager

8/10 Good

Toni, Alexandria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2022

8/10 Good

Kristy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

6/10 Okay

Holly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisey but nice
The room is beautiful, the beds very comfortable, and had we not had loud neighbors, it would've been fine. But the walls are so thin you can hear conversations, snoring, doors slamming, etc. It's just very hard to sleep with all the noises you can hear. We even had a fan app turned up and were wearing earplugs. When they built the building, they didn't insulate well between rooms apparently.
Stayed 1 night in Jan 2022

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean Room
It was a very basic room, but it was very clean! They are not serving breakfast.
Stayed 1 night in Jan 2022

4/10 Poor

Andrea

Traveled with family
Liked: Staff & service
Disliked: Room comfort
I usually have a pleasant stay at this location. However this stay was not a good one. The bed linen wasn’t that clean they need new linen and the bed was horrible. The mattress was sunken in they need to replace them. I had a room with double beds and it was like that on both beds. The guest in the room next to us was extremely loud and fighting slamming the door this went on for over thirty minutes.
Stayed 1 night in Dec 2021

2/10 Terrible

Pamela

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not happy
Room was meh. They had no information in it to call the desk. It had cockroaches. No breakfast was offered. Not worth the money.
Stayed 1 night in Dec 2021

10/10 Excellent

Bruce

Stayed 2 nights in Nov 2021

6/10 Okay

Verified traveler

No breakfast at all, not even a go bag, for $96 that was not good, door had to be slammed to close. Night latch was broken. Not a whole lot of options for breakfast in this small town. We were here for a wedding.
Stayed 1 night in Sep 2021
Response from Amit Patel - General Manager on Sep 30, 2021
Dear Valued Guest, I would like to thank you for taking the time to provide us your feedback regarding your recent visit with us here at the Executive Inn & Suites in Joaquin, Texas. We take guest feedback in an effort to improve ourselves and our facility to ensure that it meets all your expectations and I would like to apologize for your troubles with the door and door latch. We have addressed this with our maintenance team and appreciate you bringing it to our attention. During this period of COVID pandemic, we are trying to keep all of our guests safe and have halted all food services for the well being and safety of our dear guests. We apologize for any inconveniences you may have experienced in our effort to maintain a safe, clean and socially distant atmosphere at our hotel. Kindly, Amit Patel - General Manager

8/10 Good

Natalya

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

10/10 Excellent

Laurie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

8/10 Good

Kristy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
It was clean and great service. A little disappointed in not allowed into lobby, but different states and businesses are taking different stands. I was ok because there was other options close. Overall much comfort and reasonable price.
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient access to highway
Stayed 1 night in May 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, nice motif. Some items have wear but the cleaniness made up for that
Stayed 1 night in Apr 2021

10/10 Excellent

bobby

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Amit Patel - General Manager on Apr 25, 2021
Thank you dear guest. A 10 of 10 is what we strive to earn from all of guests! We hope to see you soon. Regards, Amit Patel General Manager

10/10 Excellent

Cory

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
✨⭐️
Nice clean hotel.
Stayed 2 nights in Mar 2021
Response from Amit patel - General Manager on Apr 25, 2021
Our dear guest! Thank you over and over for recognizing us worthy of a perfect 10 score. We appreciate you noticing our detailed attention for providing the cleanest and safest accommodations for all our guests! Safe travels, Amit Patel - general Manager

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very nice and accomodating. Rooms are very nice and clean. Will definitely be back.
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well kept, however they need to deep clean and clean well with COVID going around. My room is always nice and clean but I feel like they need to wipe walls doorknobs, and doors and get in the crevices of the floor corners.
Stayed 2 nights in Dec 2020

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

6/10 Okay

Rick

Stayed 1 night in Nov 2020

10/10 Excellent

Karen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Karen & Jim
It was like staying in a nice apartment. King size bed, oh so comfortable, full icebox, stove & sitting area. Definitely will recommend this location to family & friends!!!
Stayed 1 night in Nov 2020

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Karen & Jim
Omg no wonder it has 9.8 star review. It was the cleanest, most comfortable stay in a hotel we have ever had. I would love the name of the mattress topper they have. I really would like to purchase one for home. We arrived at midnight & had a very quick response for check in. Staying there was an awesome experience!!
Stayed 1 night in Nov 2020

10/10 Excellent

Stacy, Tidewater, Virginia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great experience at this property. After a long day on the road, the welcoming, efficient staff was much appreciated. The room was clean and very comfortable, and the area is very well-lit at night. Safe and quiet. Definitely recommend and will stay here again!
Stayed 1 night in Aug 2020
Response from Amit Patel - General Manager on Sep 3, 2020
Stacy, Thank you sooo very much for taking the time to share with us your review and experience at our hotel. We work hard to ensure that our hotel and its staff takes care of our guests everyday! We appreciate you recognizing our efforts! Thank you also for noting our sparkling clean rooms. We hope to see you again soon! Kind regards, Amit Patel - General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2020
Response from Amit Patel - General Manager on Sep 3, 2020
Dear Guest! Thank you for rating us a perfect 5 of 5 for your visit at our hotel. We appreciate the exceptional rating and your business! Please do come see us again as your travels bring you to Joaquin! Kindly, Amit Patel - General Manager

10/10 Excellent

Shanika

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean rooms great price
I was very surprised how nice the rooms were. Will stay here again
Stayed 1 night in Jun 2020

6/10 Okay

nakita

Traveled with family
Disliked: Cleanliness
Stayed 2 nights in Jun 2020

8/10 Good

Mark

Business traveler
Liked: Property conditions & facilities, room comfort
It was fine. Good for extended stay with fridge and microwave. Bed was comfortable with nice tv WiFi. Covid takes amenity off table lately.
Stayed 1 night in Jun 2020

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
The room was fantastic. Quiet and the staff was great. Great value
Stayed 1 night in Jun 2020

10/10 Excellent

Sherrell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very amazing
I must say. The hotel was super clean, smelled so refreshing and very comfortable... I slept like a new born baby, blankets were clean and fresh... the overall layout was very nice
Stayed 1 night in May 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful and clean place to stay and front desk was really friendly when we arrived
Stayed 1 night in May 2020