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Reviews of Courtyard Hotel Sandton

4 out of 5
Courtyard Hotel Sandton
130 Rivonia Road,Sandown, Sandton, Gauteng

Reviews

8.6

Excellent

Rating 10 - Excellent. 73 out of 177 reviews" "
Rating 8 - Good. 84 out of 177 reviews" "
Rating 6 - Okay. 16 out of 177 reviews" "
Rating 4 - Poor. 2 out of 177 reviews" "
Rating 2 - Terrible. 2 out of 177 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Gladson

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Quiet private place
Stayed 3 nights in Apr 2024
Response from Brighty on Apr 4, 2024
Good DayThank you for staying with us

8/10 Good

Victoria

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great to have such a big balcony and spacious room
Stayed 3 nights in Dec 2023
Response from Shelley on Jan 9, 2024
Good morning Victoria, Thank you for the wonderful comments - should you stay again you can pre-request this room type for you to enjoy.We look forward to having you with us soon.Kind regards

8/10 Good

Dinias

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good
Stayed 6 nights in Nov 2023
Response from Shelley on Dec 8, 2023
Thank you for the positive comments and great rating - we look forward to having you back with us soon

10/10 Excellent

Kathleen

Stayed 1 night in Nov 2023

10/10 Excellent

Mathias

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near Sandton Mall
Stayed 1 night in Nov 2023
Response from Shelley on Dec 8, 2023
Thank you for the positive rating and we are glad to have met and exceeded your expectations.

8/10 Good

marla

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Shelley on Dec 8, 2023
Thank you for your positive rating and we look forward to having you with us again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant
What value for money and in the heart of Sandton. Brilliant
Stayed 4 nights in Oct 2023
Response from Brighty on Nov 8, 2023
Good Day Thank you for staying with.Kind Regards

6/10 Okay

A

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Mixed experience
Upside: Spacious rooms. Good breakfast. Internet worked fine. Easy walking distance to shops, restaurants. Free parking. Downside: No water to shower last day, not even to flush toilet! Bed was quite hard, so quite uncomfortable
Stayed 3 nights in Sep 2023
Response from Brighty on Nov 8, 2023
Good Daywe apologize for the bad experience on your last day the whole area did not have water .Kind Regards

10/10 Excellent

Lyn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Brighty on Sep 18, 2023
Good Day Thank you so much for staying with us.Regards

6/10 Okay

Vidyut

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Standards are going down
I have been staying at Courtyard Hotels in South Africa for many years and have been a loyal customer since 2014. However, this time around I found that the standards have gone down. The rooms need upgrade as they are dated, many things do not function properly or are damaged. The TV offers very limited options and I did have some time as I was at the hotel on the weekend. Unless a substantial upgrade is not done, I will not be staying with Courtyard hotels in the future
Stayed 5 nights in Aug 2023
Response from Shelley on Aug 16, 2023
Good morning Mr Vidyut, Thank you for the comments made during your last stay. You are correct in saying that the hotel has not had a refurbishment but the rooms are still well appointed and of an exceptionally high standard. We are sad to hear you say you will not stay with us again but as mentioned when we chatted at the Hotel the staff have gone out of there way to see to your requests and we do pride ourselves in the quality of service offered.We do hope to see you again and thank you for your patronage over the years.

8/10 Good

Robert

Stayed 2 nights in Jun 2023

8/10 Good

Thule, Nairobi

Response from Shelley on Dec 8, 2023
Thank you for the positive rating.

10/10 Excellent

Mathias

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming staff
Stayed 2 nights in Jul 2022
Response from Shelley on Jul 29, 2022
Thank you so much for the wonderful comment on the team. We hope that you enjoy the rest of your stay.

8/10 Good

Vidyut

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Courtyard is a home away from home for me. The team is always eager to help and ensure that I am comfortable
Stayed 9 nights in Jun 2022
Response from Brighty on Jun 24, 2022
Good Day Thank you so much for your review we really appreciate it. Kind Regards

8/10 Good

Derek

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are the best! They are super friendly and helpful. My only gripe was the old small television screen, which is difficult to view.
Stayed 3 nights in Jun 2022
Response from Shelley on Jun 10, 2022
Good morning, Thank you for the positive comments regarding the staff - they will be so excited to read these comments. The sixe of the TV in the room is being reviewed. We look forward to welcoming you back soon. Kind regards Shelley

8/10 Good

Vidyut

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am used to better standard from Courtyard in my earlier stays. Have given them good rating as they too are just coming off Covid closure and challenges thereof. Breakfast menu also is curtailed. Would like a better health club / gym and a restaurant with wider array of choices.
Stayed 10 nights in Mar 2022
Response from Shelley on Apr 12, 2022
Good morning Mr Vidyut, Thank you for your comments. Thank you for understanding ur return to business from Covid-19. As this is never an excuse we do however set out breakfast to match the occupancy at the Hotel. We will never take away from standards but have lowered quantities on the buffet. Our dinner menu is being looked at for review and we should be launching new menus in July of this year. Thank you for the rating and we will always look at improving what we offer when receiving emails as yours. Kind regards Shelley

6/10 Okay

Muhle

Stayed 1 night in Mar 2022
Response from Brightness on Mar 22, 2022
Good Morning Thank you for staying with us. Kind Regards Brightness

10/10 Excellent

Faryal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 24 nights in Oct 2021
Response from Shelley on Nov 9, 2021
Thank you so much for the rating and we do hope to accommodate you again in the future. Kind regards

6/10 Okay

Cebile

Business traveler
Liked: Staff & service, room comfort
Stayed 9 nights in Oct 2021
Response from Shelley on Nov 9, 2021
Thank you for the rating. Please advise what we could do better on your next stay and we will do our best to ensure you have a good, comfortable stay. Kind regards

8/10 Good

Bridget

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Courtyard Hotel
We had a very pleasant family stay at the Courtyard Hotel. Value for money. Very reasonably priced. Very comfortable and super clean rooms with all the basic necessities. Friendly staff. Garden’s beautifully maintained. We will definitely be back.
Stayed 3 nights in Sep 2021
Response from Brighty on Oct 12, 2021
Good Morning Thank you for staying with us . Kind Regards Brightness Shezi

8/10 Good

Carol

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2021
Response from Brightness on Jun 8, 2021
Good Day Thank you

10/10 Excellent

vrasheen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Courtyard Sandton
Brilliant 2 bedroom 2 bathroom suite for my family Holiday. So much more comfortable than a hotel room. Excellent staff serviced the unit. Sanitising was to standard.
Stayed 5 nights in Mar 2021
Response from Shelley on Apr 7, 2021
Thank you so much for the valued feedback - we really look forward to accommodating you again in the future. I will definitely share you experience with the staff as they love to hear such positive feedback.

4/10 Poor

Bohle

Traveled with family
Disliked: Staff & service
Dissapointed
Dissapointed, I booked 2 bedroom suit, only to be given 2 separate rooms. I was traveling with my kids & was very annoyed with the service.
Stayed 1 night in Apr 2021
Response from Luthando Gova on Apr 4, 2021
Dear Mr Bohle Mbhalati I trust you are keeping well. Thank you for communicating with us regarding your stay. As per our telecom , I would like to extend my apology again regarding your room. Thank you for accepting complimentary breakfast as a token of appreciation and we hope that you will call again and we will be able to WoW you with our exceptional service. Happy Easter and have a great weekend further. Regards Luthando Gova Snr. Assistant General Manager

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities
Clean, convenient, helpful, courteous, nice staff. Neds maintenance the dining chairs were falling apart and needs railings in the bath/shower and. Permanent glass so water doesn’t sluice on the toilet as the glass flap was not staying closed.
Stayed 5 nights in Mar 2021
Response from Shelley on Apr 6, 2021
Good day - thank you for the response - we will have maintenance look at the dining chairs to ensure none are broken and we hope to have a more permanent solution for the rooms that still have these showers. I am glad to hear the staff were helpful and friendly. Thank you

10/10 Excellent

Thandiswa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a pleasant stay. Challenge I have is and it’s the 3rd time, on check in, they can’t locate my booking. I’ll show the my email from Hotel.com but it’s an hour challenge .
Stayed 1 night in Dec 2020
Response from Godfrey Shilenge on Dec 15, 2020
Good Day We are pleased to hear that you had a pleasant stay with us. Unfortunately bookings are generated from the booking platform you have used to book at our hotel and therefore they may delay to appear on our side. We do however apologize for the inconvenience caused. KIND Regards Godfrey Shilenge

10/10 Excellent

Theo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from Brighty on Aug 3, 2020
Thank you so much for staying with us

10/10 Excellent

Abednico

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WALLAA!
Excellent. The other good thing is that the hotel is within walking distance of shopping centres, banks and restaurants. So i was able to walk and cut on many shuttle costs.
Stayed 3 nights in Feb 2020
Response from The CLHG Team on Mar 1, 2020
Dear Abednico Thank you for taking the time to review our lovely hotel. We are delighted that you enjoyed your stay and sincerely appreciate your great feedback and rating! We hope to welcome you as our guest again soon.  With kind regards

8/10 Good

Thandiswa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from The CLHG Team on Feb 27, 2020
Dear Thandiswa Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon.  With kind regards

10/10 Excellent

Michel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2019
Response from The CLHG Team on Jan 6, 2020
Dear Michel Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate the great rating! We hope to welcome you as our guest again soon.  With kind regards

8/10 Good

Jean

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from The CLHG Team on Dec 2, 2019
Dear Jean Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon.  With kind regards

8/10 Good

Jan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Nice, clean, comfortable. I was happy to stay here !!!
Stayed 1 night in Nov 2019
Response from The CLHG Team on Dec 2, 2019
Dear Jan Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate your great feedback! We hope to welcome you as our guest again soon.  With kind regards

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was very central Entry to property from road sometimes difficult due to some construction on sidewalk
Stayed 6 nights in Oct 2019
Response from The CLHG Team on Nov 20, 2019
Thank you for taking the time to review our lovely hotel. We are delighted that you enjoyed your stay and sincerely appreciate your valuable feedback and the great rating! We hope to welcome you as our guest again soon.  With kind regards

10/10 Excellent

Katharine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from The CLHG Team on Oct 23, 2019
Dear Katharine Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate the great rating! We hope to welcome you as our guest again soon.  With kind regards

2/10 Terrible

Mohan

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Internet was down all through
Stayed 1 night in Sep 2019
Response from The CLHG Team on Sep 19, 2019
Dear Mohan Thank you for taking the time to review our hotel. We regret the problems you experienced with the WiFi during your stay and apologise sincerely for any frustration and inconvenience caused. We hope you give us an opportunity to redeem ourselves soon. With kind regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019
Response from The CLHG Team on Sep 4, 2019
Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate the great rating! We hope to welcome you as our guest again soon.  With kind regards

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place to stay!
Superb facility, excellent location, great price. A gem.
Stayed 3 nights in Aug 2019
Response from The CLHG Team on Sep 4, 2019
Dear Michael Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate your awesome feedback and the great rating! We hope to welcome you as our guest again soon.  With kind regards

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff. Big apartment style rooms clean, neat and tidy. Awsome breakfast.
Stayed 1 night in Aug 2019
Response from The CLHG Team on Sep 4, 2019
Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate the great feedback! We hope to welcome you as our guest again soon.  With kind regards

8/10 Good

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
To have a proper bar area would be good and an ATM machine there for convenience
Stayed 5 nights in Jul 2019
Response from The CLHG Team on Aug 2, 2019
Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and will certainly give your suggestions consideration for future planning. We hope to welcome you as our guest again soon.  With kind regards

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendliness of the staff and very professional. Felt like gone away from home.
Stayed 1 night in Jul 2019
Response from The CLHG Team on Aug 1, 2019
Thank you for taking the time to review our lovely hotel. We are delighted that you enjoyed your stay and that our staff WOW'd you with their great service. We hope to welcome you as our guest again soon.  With kind regards

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Positive, right in the middle of Sandton with access to all services/mall/companies. Negative, the rooms are separate on their own far from the receptionist.
Stayed 4 nights in Jul 2019

10/10 Excellent

Kwame Baah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is fantastic for us. Services was excellent. Third time of staying here.
Stayed 3 nights in Jun 2019
Response from Brighty Shezi on Jun 13, 2019
Good Day Thank you for staying with us .

8/10 Good

emanuel

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2019
Response from Brighty on Jun 11, 2019
Good Morning Thank you for staying with us.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Service was great & receptionist very helpful Fitness room is very basic
Stayed 1 night in Apr 2019
Response from Brighty Shezi on Apr 23, 2019
Good morning Thank you for staying with us , We appreciate your response .

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from The CLHG Team on Apr 16, 2019
Thank you for taking the time to review our lovely hotel. We are pleased that you mostly enjoyed your stay and hope to welcome you as our guest again soon.  With kind regards

10/10 Excellent

Henry, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Courtyard Hotel, Sandton.
Courtyard Hotel as a brand, offers a unique "home away from home" experience. I would stay again here.
Stayed 6 nights in Mar 2019
Response from Brighty on Mar 25, 2019
Good Morning Thank you for staying with us .

4/10 Poor

Riz

Disliked: Cleanliness, staff & service, property conditions & facilities
Golf Trip - 2019
We booked online and we assumed breakfast was included. This was not the case. Upon checking in we were told to pay an extra 10usd for breakfast. However after a few heavy discussions we agreed we would be allowed one breakfast for our 4 day trip. We were also told that there is a bar / lounge area. This was not the case. We had to order our drinks and get our own ice from the ice machine. I found that service was poor with the front staff and had to keep speaking to higher management to resolve issues. Staff at the hotel were friendly but cleaning staff kept bursting into the room without proper knocking.... Assume it shouldn't be 3 times....once I was fast asleep and was woken up as we had a very early start. This was at 5pm. I would like to stay there again, location is good but finding value for money is lacking.
Stayed 4 nights in Mar 2019
Response from Luthando Gova on Mar 11, 2019
Good Day Mr Omar Riz Thank you for your feedback. We humbly apologies for the inconvenience caused. Bookings from Expedia do not include breakfast and therefore it is settled at the hotel however after speaking to you I believe we came to an understanding and complimentary breakfast was offered for your entire stay. The bar and club lounge are upstairs and I believe that you were able join us. I have also addressed the matter with housekeeping as to the procedure when attending to the guest room. Everyday from 5pm until 8pm we offer a turndown service whereby the housekeeping lady will come to refresh your room for the evening. If you would not like to receive the turndown service kindly place the Do not Disturb sign outside your room. The matter was resolved immediately. Hope to see you in the near future. Regards Luthando Gova Snr Assistant General Manager

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff most helpful. The only problem is that this fine establishment does not provide a dining service in the evening.
Stayed 4 nights in Feb 2019
Response from Elzabe de Jager on Feb 12, 2019
Good day Thank you for your feedback. We are glad to read that you enjoyed your stay.

6/10 Okay

Olufunto

Liked: Cleanliness
Telephone in the room not working. The room door was faulty and response time from the hotel to fix issuescwas very slow
Stayed 1 night in Feb 2019
Response from Elzabe de Jager on Feb 12, 2019
Good day Thank you for your feedback. We appreciate the time that you have taken to inform the hotel about the issues at hand. We will ensure that the management team attend to the matter with urgency.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019
Response from The CLHG Team on Apr 1, 2019
Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate the great rating! We hope to welcome you as our guest again soon.  With kind regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Brighty Shezi on Feb 1, 2019
Good Day Thank you so much for staying with us.