Ratings based on 24 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.1 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
for Everyoneby Rob from UK
Quality hotel in Jo'burgPosted Nov 23, 2013
Easy to find, good quality hotel in a safe area. Apparently close to shopping, although mine was a business visit. Excellent staff. Food was ok but not 5 star amazing. Nice view from 6th floor lounge!
for Everyoneby A verified traveler
Posted Nov 21, 2013
for Business Travelersby Superhans from London
Great business stayPosted Jun 24, 2013 on Hotels.com
Really helpful, friendly staff, comfy bed, wonderful shower, beautiful and peaceful pool area.
for Everyoneby Venezuelan trav from Miami, FL, USA
HILTON. Not the best option in JohannesburgPosted May 30, 2013
Pros: The only good thing is that the staff, although not very prefessional, are nice people.
Cons: The concierge service is lousy. And when traveling, specially in a cuty that you don't know, the concierge is always your best friend.
Location: It has a good location if you are on business in the financial district.
This hotel in not a five star hotel by any standard. The quality of the staff is precarious to be working in an alleged 5star. Now that I was in town, I can tell you that there are far better 5star options than the runned down Hilton
for Business Travelersby Robin
Weeks stay at the Sandton HiltonPosted Feb 14, 2013 on Hotels.com
I enjoyed my stay,but the hotel was WAY TOO EXPENSIVE for what it was. My collegues and I were extemely annoyed at the terribly high price charged for internet access.It was explained to me that this was provided by a third party and this situation must stop.I spoke to the manager (Rita) on the first day but she was unable to do anything to help.I paid nearly £900 in advance for a single room for 6 nights,and being asked for another £90 for internet use for this period is an absolute insult !! For this reason we won't be staying at this Hilton Hotel,or any other,again !!
for Everyoneby A verified traveler
Over 10 Dollars for an hour of Internet!?!Posted Jan 7, 2013
Our stay at the Sandton Hilton was a fine experience, although I expected a bit more considering it was a Hilton. My biggest surprise and gripe would be the cost of Internet in the room at 89 Rand(about 12 Dollars) for an hours worth!
Recommendedby A verified traveler from Texas, USA
Extra MilePosted Jan 31, 2012 on Hotels.com
I am surprised that Internet is not standard with the room. For a 5 star Hotel to ask its patrons to PAY EXTRA for internet is a bit embarrassing. My wife and I enjoyed everything about the stay EXCEPT the fact that we had to PAY EXTRA for internet.
Not Recommendedby Peter from United Kingdom
Never againPosted Nov 18, 2011
If you like having to chase everyone to provide you with basic service, then this hotel is for you. We stayed for 5 nights and had to call housekeeping every evening to provide the basics that you would expect. On 3 occasions we had to ask for towels, whilst we had to ask for facecloths, shower gel and tea bags every day. Service has one speed.....very slow. The only efficient member of staff was the guy who handled checkout! I practically live out of hotels as I travel the world on business, but this particular Hilton falls far short of acceptable considering they charge premium rates. Next time I'll use the Holiday Inn or the Radisson, both of which are equally convenient.
Recommendedby A verified traveler from Kenya
Beautiful location and facilities but guest relations need improvementPosted Oct 27, 2011
Location: Sandton City is wonderful Visitors should visit historical Soweto and the Cultural Village off J'burg
Hotel good but guest relations MUST be improved.My wife and I had following experience: 1) Inspite of having prior-arranged by email the airport- hotel transfer with their Gladys Mogashoe , there was no airport pick- up and no apologetic follow-up after that. 2) When we arrived at the hotel , our room was not ready--quite understandable. The male receptionist told us we could wait and have refreshments at the pool area.There we found an-unmanned bar and our 1 hour wait was an isolated one with no service. 3)We finally got our room after about 2 hours but as "systems were down" we could not yet get our keys until 3 hours later !!!! 4)The following day 20th October 2011 a very attentive lady receptionist explained to us that by having been booked into the 6th executive floor,we were entitled to entry into the executive lounge on the 6th floor.This turned out to be the case and thereafter we enjoyed alot Why hadn't the gentleman who received us on 19th told us so ? 5)Our experience with the concierge is that he needs to be more knowledgeable about the hotel and the city. 6) the executive lounge staff need a pat on their backs!!!!!!
Recommendedby A verified traveler from Toronto
Overnight in JohannesbergPosted Sep 27, 2011
Excellent hotel in safe area with lots of shopping and restaurants within walking distance. Excellent service