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Reviews of Premier Hotel Midrand

4 out of 5
Premier Hotel Midrand
187 Third Road, Halfway Gardens, Midrand, Gauteng

Reviews

8.0

Very Good

Rating 10 - Excellent. 47 out of 116 reviews" "
Rating 8 - Good. 37 out of 116 reviews" "
Rating 6 - Okay. 20 out of 116 reviews" "
Rating 4 - Poor. 9 out of 116 reviews" "
Rating 2 - Terrible. 3 out of 116 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Nisha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant staff and neat hotel. Thank you
Stayed 3 nights in Mar 2024
Response from Vuyo on Apr 9, 2024
Good Day Nisha,Thank you for the positive response.Kind Regards,Vuyo Lugomo

8/10 Good

THUTO

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in a decent location and the staff were friendly and very helpful.
Stayed 3 nights in Jan 2024
Response from Mike on Jan 22, 2024
Dear ThutoThank you for taking time to rate our service and facilities during your recent visit at our property.Your feedback has been taken to heart and were looking forward to hosting you again soon.Kind RegardsMike Masilela

10/10 Excellent

Zipho

Stayed 2 nights in Jan 2024
Response from Mike on Jan 15, 2024
Dear ZiphoThank you for rate our service and facilities during your recent visit at our lovely property.Your feedback has been taken to heart and were looking forward to hosting you again soon.Kind RegardsMike Masilela

10/10 Excellent

Jabulani Ike

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Mike on Dec 27, 2023
Dear JabulaniThank you for taking time to rate our services and facilities.Your feedback has been taken to heart and will be shared with the TEAM.Were looking forward to welcoming you back to our lovely property soon.RegardsMike Masilela

10/10 Excellent

Jamithias

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place and quite neat! Maybe if the pool can be anlarged
Stayed 2 nights in Dec 2023
Response from Mike on Dec 19, 2023
Dear JamithiasThank you for time to rate our service and facilities.Your feedback has been taken to heart and will be shared with the team.Were looking forward to hosting you again soon.RegardsMike Masilela

8/10 Good

Rex

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cordial staff, large room with fridge and coffee amenities, easy to locate, ample parking and clean Many room lights, sockets and air con off when on generator. Shower gel, soap and shampoo not consistely supplied. Cleaning staff knocks door by 8 am to ask for dirty bathing towels. Very limited menu choices
Stayed 5 nights in Dec 2023
Response from Mike on Dec 13, 2023
Dear Valued GuestThank you for taking time to complete our survey after your visit at our hotel.Your feedback has been taken to heart.Our Chef is working on our new menus which we will be launching early next year and i am confident you will enjoy our variety.Wishing you and your beloved ones a joyous festive season.Looking forward to welcoming you back soon.Kind RegardsMike MasilelaGeneral Manager

10/10 Excellent

Doctor

Stayed 1 night in Dec 2023
Response from Gerhard on Dec 6, 2023
Hi Thanks You so very much for the kind score.Thank you

4/10 Poor

Rajainlall

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
Far from Premier!!
It was a below-par experience. Extremely hot and stuffy general areas and when the loadshedding kicked in, no airconditioning worked so you were in a ‘sweat room’. No vending machines and everything shuts down at 22:00 - so I was told that I must go out elsewhere if I needed even as much as bottled water. Is this really a 4-star rated hotel???
Stayed 1 night in Nov 2023
Response from Mike on Dec 5, 2023
Dear Valued GuestThank you for taking time to rate our service and facilities during your recent visit at our property.Your feedback has been taken to heart.Kindly note that our generator power unfortunately doesnt power aircondition system.Your feedback regarding vending machine for after hours needs has been noted and will be addressed soon as this is perfect solution.Kindly accept my sincere apologies for all the inconvenience caused especially with the heat wave we have been experiencing late in Gauteng.RegardsMike Masilela

10/10 Excellent

Chisenga, Lusaka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable and good quality hotel. The mall is not so far from the hotel and costs around R70 - R80 by Uber. Clean room with with comfortable pillows too!
Stayed 1 night in Oct 2023
Response from Jerome Selbst on Oct 30, 2023
Dear Chisenga,Thank you for your valuable feedback & we are glad you enjoyed your stay with us & look forward to welcoming you back for your next visits soon.Warm RegardsJerome Selbst

4/10 Poor

Javid

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Rooms were not vacuumed each day I had to ask to have the pillow cases changed Towels were not available when I came back in the afternoon. I had to ask 3 times and finally go to the front desk to get them. Its a 2 star hotel at best. I would not recommend it
Stayed 6 nights in Oct 2023
Response from Jerome Selbst on Oct 30, 2023
Dear Javid,Thank you for providing us with your valuable guest feedback, please except our sincere apologies regarding your recent stay with us. I have addressed these short comings with the team to ensure that our service delivery is rectified.Sincere ApologiesJerome Selbst

10/10 Excellent

Siphelele

Stayed 1 night in May 2023
Response from Jerome Selbst on Jun 17, 2023
Dear Siphelele,Thank you for taking the time to provide us with your feedback. We are glad you enjoyed your stay & look forward to welcoming your back for your next visit.Regards Jerome & the Premier Hotel Midrand Team

4/10 Poor

Kubandran

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The air con and lights were not working
Stayed 1 night in Apr 2023
Response from Grant Hewitt on Apr 11, 2023
Good day Kubandran,Thank you for the feedback, we have an energy saver which you need to insert your card in for bedside lights and AC. Apologies for not letting you know

10/10 Excellent

Lebogang

Stayed 1 night in Mar 2023
Response from Grant on May 3, 2023
Good day Lebogang,Thank you for the great feedback

8/10 Good

Benjamin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Grant Hewitt on Dec 2, 2022
..

6/10 Okay

Verified traveler

Traveled with family
Liked: Room comfort
Disliked: Cleanliness
The bathrooms are not very clean. Our bathroom had mould, mildew and stains on the tiles and around the taps. They dont appear to be thoroughly cleaned between guests all the time because the mould and mildew had really built up. The cushion covers in the bedroom had old stains on them as well, and our duvet covers were also torn/ripped at some of the seams.
Stayed 2 nights in Nov 2022
Response from Grant Hewitt on Nov 28, 2022
Good day,Thank you for providing us with feedback from your recent stay. Please accept our sincere apologies for the inconvenience and sub standard service you experienced while with us. This is not the level of service or standards we pride ourselves in

10/10 Excellent

Sphe

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing...
Had an amazing stay, though we came for work, it also offered a relaxing mood..
Stayed 1 night in Jul 2022
Response from General Manager on Jul 19, 2022
Dear Sphe, Thank you for your feedback. We are thrilled that you enjoyed your stay. Looking forward to welcoming you back for your next visit soon. Warm Regards Jerome & The Premier Hotel Midrand Team

10/10 Excellent

Thulani

Stayed 1 night in Feb 2022
Response from General Manager on Jul 19, 2022
Dear Thulani, Thank you for your feedback. We are thrilled that you enjoyed your stay. Looking forward to welcoming you back for your next visit soon. Warm Regards Jerome & The Premier Hotel Midrand Team

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022
Response from Jerome Selbst on Jan 18, 2022
Dear Anonymous, Thank you for providing us with your valuable guest feedback from your recent stay. Looking forward to your next visit with us. Warm Regards Jerome Selbst

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Date night with hubby
It was amazing. Staff was friendly and we received excellent service at reception
Stayed 1 night in Nov 2021
Response from Jerome Selbst on Nov 9, 2021
Dear Anonymous, Many thanks for taking the time to rate our recent & provide us with your valuable feedback. Looking forward to your next visit. Regards Jerome Selbst

10/10 Excellent

EMMA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was great, staff very friendly and welcoming
Stayed 1 night in Oct 2021
Response from Jerome Selbst on Oct 18, 2021
Thank you for your feedback on you recent stay, look forward to your next stay with us. Regards Jerome Selbst

10/10 Excellent

Vernicia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beaitiful and neat accommodation.
Stayed 1 night in Oct 2021
Response from Jerome Selbst on Oct 18, 2021
Dear Vernicia, Thank you for taking the time to rate your stay with us, looking forward to your next visit with us. Warm Regards Jerome Selbst

10/10 Excellent

Solofelang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Jerome Selbst on Oct 18, 2021
Dear Solofelang, Thank you for your feedback, looking forward to your next stay with us. Warm Regards Jerome Selbst

10/10 Excellent

Motselisi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveler

Stayed 1 night in May 2021
Response from Reinhard Walzl on May 31, 2021
Dear Anonymous Thank you very much for taking the time to rate us on your recent experience at Premier Hotel Midrand. We are delighted to hear that you enjoyed our facilities and we look forward to hopefully welcome you back real soon. With kind regards Reinhard Walzl General Manager

6/10 Okay

Brandon

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Food is not good I ordered al carte for supper old stock shower and tap in basin problematic toilet doesn’t flush on one go and the idea of a glass see through of the toilet and shower is not good there’s no privacy when you use the toilet or shower Tv DSTV didn’t work
Stayed 1 night in Apr 2021
Response from Reinhard Walzl on Apr 28, 2021
Dear Brandon Thank you very much for taking the time to provide us with constructive feedback on your recent stay at Premier Hotel Midrand. Please accept my sincerest apology for the inconvenience caused during your recent experience at Premier Hotel Midrand. This is definitely not the high standard we strive to offer our Guests and please be assured that not only remedial action be taken where necessary but ongoing training be provided to ensure this unacceptable standard from repeating itself. Again, please accept my sincerest apology for the inconvenience caused. With kind regards Reinhard Walzl General Manager

8/10 Good

Gcinizwi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Reinhard Walzl on Apr 13, 2021
Dear Gcinizwi Thank you very much for taking the time to rate us on your recent experience at Premier Hotel Midrand. We are delighted to hear that you enjoyed our facilities and we look forward to hopefully welcome you back real soon. With kind regards Reinhard Walzl General Manager

8/10 Good

Linda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Reinhard Walzl on Mar 30, 2021
Dear Linda Thank you very much for taking the time to rate us on your recent experience at Premier Hotel Midrand. We look forward to hopefully welcome you back real soon. With kind regards Reinhard Walzl General Manager

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and neat rooms with comfortable beds. I was very disappointed with the lack of fridge in a 4star hotel. Also the menu for the restaurant was very limiting. 3 main courses to choose from was very disappointing, the fish was delicious though.
Stayed 1 night in Mar 2021
Response from Reinhard Walzl on Mar 14, 2021
Dear Anonymous Thank you very much for taking the time to rate us on your recent stay at Premier Hotel Midrand. Please accept my sincere apologies for the inconvenience caused. Your feedback clearly shows that ongoing training be provided to the Team as we do offer fridges on request which should have been mentioned to you on arrival. I am however pleased to advise that we are currently reviewing our menu offering and I can assure you that a bigger variety will be on offer. Again, please accept my sincerest apology for the inconvenience caused. With kind regards Reinhard Walzl General Manager

10/10 Excellent

Felicia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a good hotel n clean
Stayed 1 night in Jan 2021
Response from Reinhard on Jan 12, 2021
Dear Felicia Thank you very much for taking the time to rate us on your recent experience at Premier Hotel Midrand. We are delighted to hear that you enjoyed our facilities and we look forward to hopefully welcome you back real soon. With kind regards Reinhard

2/10 Terrible

Thumeka

Traveled with family
Disliked: Staff & service, property conditions & facilities
Horrible Hospitality
The room did not have a any sanitiser, considering the fact that we live in such unprecedented times, why? There were no shower caps provided, why? There was no flat sheet on the bed!! What a horrible experience for me and my family. I will never book with you again and certainly won’t be referring anyone!
Stayed 2 nights in Jan 2021

8/10 Good

Xoliswa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outing
It was great.
Stayed 1 night in Nov 2020
Response from Reinhard on Dec 8, 2020
Dear Xoliswa Thank you very much for taking the time to rate us on your recent experience at Premier Hotel Midrand. We look forward to hopefully welcome you back real soon. With kind regards Reinhard Walzl General Manager

8/10 Good

Judas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Reinhard on Dec 8, 2020
Dear Judas Thank you very much for taking the time to rate us on your recent experience at Premier Hotel Midrand. We look forward to hopefully welcome you back real soon. With kind regards Reinhard Walzl General Manager

8/10 Good

Simileoluwa

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2020
Response from Reinhard on Dec 1, 2020
Dear Simileoluwa Thank you very much for taking the time to rate us on your recent experience at Premier Hotel Midrand. We look forward to hopefully welcome you back real soon. With kind regards Reinhard Walzl General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Reinhard on Nov 24, 2020
Dear Anonymous Thank you very much for taking the time to rate us on your recent experience at Premier Hotel Midrand. We are delighted to hear that you enjoyed our facilities and look forward to hopefully welcome you back real soon. With kind regards Reinhard Walzl General Manager

4/10 Poor

nalini

Business traveler
Disliked: Room comfort
I have stayed at a few premiere hotels, this one does not match up.Reception was friendly, room service was ok.Aircon didnt work properly, had to make do.The room smelled stuffy so the ac or fan was needed as well as it was a warm evening.Bin had some dirt in it. The bathoom basin tap is awful..i know there is A moce to save water but nit this way..i dpubt water is veing saved if it splashes all over the place, even on the floor..ghosh you almost dont want to open the tap.I am not a fan of sanitiser, i would prefer a good hand wash, but not with a tap like that.I am not sure if other patrobs have complained or they are ok with it, but we are definitely not ok with it. And for majorly that reason, i will not return to this establishment or recommend it.
Stayed 1 night in Nov 2020
Response from Reinhard on Nov 18, 2020
Dear nalini Thank you very much for taking the time to provide us with constructive feedback on your recent experience at Premier Hotel Midrand. Please accept my sincerest apology for the inconvenience caused with both the air-conditioner as well as the poor quality of the water flow. Although the above should have been inspected prior to your arrival, please be assured that the necessary action will be taken to ensure this from repeating itself. Again, my sincere apologies for inconvenience caused. With kind regards Reinhard Walzl General Manager

8/10 Good

Khuliso

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2020
Response from Reinhard on Nov 16, 2020
Dear Khuliso Thank you very much for taking the time to rate us on your recent experience at Premier Hotel Midrand. We look forward to hopefully welcome you back real soon. With kind regards Reinhard Walzl General Manager

6/10 Okay

Hermien

Business traveler
Liked: Cleanliness, staff & service
While the service was excellent, I did expect more from a four star hotel. Small things, like the room I booked had a bath in - but ended up only having a shower, sound that travels very far in the hotel. Nothing wrong with the staff, very friendly and helpful.
Stayed 1 night in Mar 2020
Response from Reinhard on Nov 18, 2020
Dear Hermien Thank you very much for taking the time to rate us on your recent experience at Premier Hotel Midrand. Please accept my sincerest apology for the delay in our response as well as your inconvenience caused with the shower. With kind regards Reinhard

10/10 Excellent

Simileoluwa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Reinhard Walzl on Feb 4, 2020
Dear Simileolwa Thank you very much for taking the time to rate us on your recent experience at Premier Hotel Midrand. We are delighted to hear that you enjoyed our facilities and we look forward to hopefully welcome you back real soon. With kind regards Reinhard Walzl General Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Reinhard on Jan 31, 2020
Dear Anonymous Thank you very much for taking the time to provide us with feedback on your recent stay at Premier Hotel Midrand. We are delighted to hear that you enjoyed our facilities and looking forward to welcome you back. With kind regards Reinhard Walzl General Manager

10/10 Excellent

Puneet

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

4/10 Poor

YVES

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Noisy !
Despite friendly staff, the hotel room was in an average condition, A/C was really noisy and when windows were open the closeby highway noise made it staying there unrelaxing which is a nuisance when on intense business trip.
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
The property is clean and staff just above average on friendliness. What is disappointing is the quality of the food especially the al carte menu. The staff would occasionally confuse cappuccino with expresso, be reminded that I need service while in the restaurant. The staff need more training and exposure
Stayed 12 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Premier Hotel
Stay was ok
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was well, but having booked for 3 days without even a small fridge was a bit off a turn off.
Stayed 3 nights in Sep 2019

10/10 Excellent

Moses

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

4/10 Poor

Elaine

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The breakfast was cold and there was no service for coffee etc. The tables are cleared but we had to look for cutlery. The door of the room did not close properly and you had to push hard to close it. The site said waterfall showerhead but it was an ordinary one in the bath as in very old hotels
Stayed 1 night in Aug 2019

10/10 Excellent

Percy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like the fact that it is closest to all amenities and businesses around Midrand.
Stayed 1 night in Jun 2019
Response from Tony on Jul 3, 2019
Dear Percy Thank you for posting your review on Hotels.com. We appreciate your comments and feedback and hope to welcome you back in the future. Kind regards Tony

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
No bar fridge, at some point the geyser and TV were not working for hours. No apology from anyone. The buffet was not worth the price charged.
Stayed 3 nights in Jun 2019