Ratings based on 28 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
86% of guests recommend
4.1 Room cleanliness
3.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travelerfrom Cape Town

This one is to be avoided, at all costs

Posted Nov 6, 2014
Pros: Nothing
Cons: all said
Location: n/a
I specifically booked the only 5 Star Hotel in Pretoria, and (falsely) assumed this would be up to Sheraton standards. Check in - disinterested staff, unfriendly. Checkout downright rude! Empty wine bottles and glasses on tray near my room 3pm Wed still there 8am this morning. Dinner last night, menu wine out of stock. Waitress completely clueless, no tasting of wine, filling to the brim, pouring across the table. Cold food. Serious lack of training. Tried to get a coffee at 6am today. Sorry, no in-room dining till 08h30. Come on, is this really a 5 star establishment?? I don't think so!! Waited at least 5 minutes to exit parking. Hair on the bathroom floor. Leaking shower. Useless and disengaged management standing around the foyer this morning. Avoid!!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom midwest

Great Hotel

Posted Aug 30, 2014
It is a bit far from the airport for an overnight in Jo'Berg but the for the money well worth it. Comfortable clean and great breakfast.
Comment from Hotel Management
Sep 8, 2014 by Marietjie, Hotel Management
Dear V, Thank your for taking the time to leave your comments. It's wonderful to know that you enjoyed our comfortable and clean hotel, as well as the great breakfast. We look forward to welcoming you back soon.
4 out of 5
Recommended
for Everyone
by Davidfrom New Zealand

Comfortable and well-priced stopover

Posted Jun 29, 2014
Pros: Nice comfortable rooms, secure parking, wifi and good food. Excellent price.
Location: Not much - this is a bolt-hole for access to business things.
Very pleasant hotel with good facilities and staff
Comment from Hotel Management
Jul 8, 2014 by Marietjie, Hotel Management
Dear David, We couldn't ask for a more complimentary review. Thank you! We are delighted you enjoyed your time with us and we're looking forward to your next visit. Warm regards, Pascal Fouquet General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

As you would expect, quality Sheraton

Posted May 27, 2014
Efficient and usual excellent Sheraton quality of service. Business-oriented hotel as opposed to resort style, with decent enough gym.
Comment from Hotel Management
Nov 29, 2014 by Marietjie, Hotel Management
Thank you for taking the time to post a review of your recent stay at the Sheraton Pretoria. We pride ourselves for having professional, friendly associates who truly love what they do and we're glad that you enjoyed your time while in Pretoria. We would love to welcome you back in future.
5 out of 5
Recommended
for Couples
by Ulrich Steinbergfrom Hannover

Kaum zu übertreffen

Posted Feb 25, 2014 on Hotels.com
Das Hotel ist in ausgezeichneter zentraler Lage mit Blick auf das Union Building (Parlament/Regierungssitz). Ausserordentlicher Service, hervorragende Ausstattung - es lässt sich kaum ein besseres Stadthotel in dieser Preisklasse vorstellen.
4 out of 5
Recommended
for Everyone
by Alexfrom Harare

Nice five star hotel, with unfriendly staff.

Posted Feb 2, 2014
Pros: The cleanliness, view
Cons: Train the staff please
Location: Nice park across the road. Did not get a chance but saw a few people running in the morning.
I arrived on a Friday night and stopped my car at the front of the hotel, a guy rushed over, and assuming he wanted to help with luggage, opened my boot. Instead the gentlemen insisted I move my car to a different spot while he walked back to his station. I unloaded my bags, after moving my car, lugged them into the hotel to an unsmiling and uninterested lady who checked me in. The next day, I went to reception to enquire about the arrangements for paying for parking. A similarly uninterested lady told me to pay on exit. I paid R80 ( about 8 hours after check in) same amount as for 24hrs, but the lady at the parking who was more interested in my plight informed me that I was better off paying R80 ( and I would be refunded the R80 I had paid) for my entire stay at the reception! As I was in a rush I told her I would try and sort it out on my return. On my return, I went to the reception, paid another R80, but the person at reception, yet another uninterested lady, said they were unsure how the refund of my earlier payment worked and there was no one available they could ask. Needless to say, I paid R160 for 24hrs parking in a hotel I was a guest in. A rip off in my view, unfriendly service aside. That said, a lady by the lifts to parking was very friendly and helpful ( I did comment to her on departing that she was the only person in the hotel during my stay that had actually smiled to me), the hotel was clean, the room was very comfortable with a wonderful view
Comment from Hotel Management
Aug 9, 2014 by Marietjie, Hotel Management
Dear Alex M, We really appreciate you taking the time to share your experience with us. Your detailed comments will enable us to refine on-going training efforts to ensure a memorable experience to all our valued guests. Your opinion is highly regarded and we take note of your concern on the parking fees. I would like to offer our sincere apology for the inconvenience as a result of this. As a sign of goodwill we would like to offer you complimentary parking on your next visit. We are looking forward to welcoming you back soon. Warm regards, Pascal Fouquet General Manager
4 out of 5
Recommended
for Everyone
by alice

nice 5 star hotel in downtown Pretoria

Posted Oct 8, 2013
Pros: great rooms, great spa service, good food
Cons: the dining room staff appeared overwhelmed --there were delays in service...otherwise really great experience
Location: was too busy to check things out
Great overall. good spa, good food--spacious rooms...
Comment from Hotel Management
Apr 12, 2014 by Marietjie, Hotel Management
Dear alice, Re: Nice 5 star hotel in downtown Pretoria Thank you for sharing your great experience with us. It’s wonderful to know that your overall expectations were met. Please accept my apology for the service delays experienced in the restaurant. However, your opinion is highly regarded and you will be happy to know that the matter was addressed to ensure a superior service experience. Warm regards, Pascal Fouquet General Manager
5 out of 5
Recommended
by A verified traveler

Posted Sep 15, 2013 on Hotels.com
Comment from Hotel Management
Nov 23, 2013 by Marietjie, Hotel Management
Dear Anônimo, Your star rating is wonderful and I'm really glad you liked the Sheraton Pretoria Hotel. Warm regards, Pascal Fouquet General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Overall recommended

Posted Sep 3, 2013
Pros: Room size and condition.
Cons: Staff need to be more attentive.
Everything is perfect apart from the travel agency at the lobby. They are not professional nor helpfu.
Comment from Hotel Management
Mar 8, 2014
Dear verified traveler, Thank you for taking the time to share your most and least favorite things about the Sheraton Pretoria Hotel. It’s good to know that the room size and condition met with your expectation and I’m sorry that the associates were not as attentive as you expected. Kwathlano is an outsourced transport company and the concern you raised regarding the desk attendant not being professional or helpful was addressed with their Manager to ensure the service provided is on par with the Sheraton Pretoria Hotel. Kind regards, Pascal Fouquet General Manager
4 out of 5
Recommended
by A verified traveler

Posted Aug 18, 2013 on Hotels.com
Comment from Hotel Management
Nov 23, 2013 by Marietjie, Hotel Management
Dear verified traveller, I really appreciate your star rating. Warm regards, Pascal Fouquet General Manager