Ratings based on 110 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Perth, Australia.

Fantastic stay !

Posted Jul 26, 2014
Pros: The well informed, helpful, considerate staff. Mum had a few elderly ladies visit and the staff were always helpful, escorting them etc The location
Cons: The instructions on how to connect to wi-fi, impossible 2 understand but the staff were very helpful and I got connected easily once I asked for help.
Location: Location excellent.The huge choice of both shops and restaurants meant we hardly had to leave. The convenience of the Gautrain being so close, great.
My mum (82 yrs old) and I stayed at the hotel for 17 nights. In all this time we could find nothing to fault. The staff were always courteous, friendly and showed great respect for my mum. The tone was set at the airport by the hotel driver who fetched us and the warm, friendly greeting we received from the concierge Archie, at the hotel, who both made us feel special and welcomed. I would say that the staff were intuitive and were able to see to all our needs. Thank you to all the staff who made our stay there extra special. We had a wonderful time. The location of the hotel with direct access to Nelson Mandela square and Sandton City, an amazing shopping centre, meant that everything we needed was conveniently close by.
Comment from Hotel Management
Sep 18, 2014 by Roberto Rosa, Hotel Management
Thank you very much for your feedback. We appreciate the time taken to provide us with your comments. Your feedback is a pleasure to read and further motivates our team to strive towards service excellence. Looking forward to welcoming you back again soon. Best Wishes Roberto Rosa General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Very pretty hotel, gorgeous.

Posted Jul 11, 2014
I had an enjoyable moment. I wished I had booked more than 2 nights. Staff very nice , one doesn't know what to do with them. You try to leave through the back doors they find you and luxuriously transport you to, e.g. Gautrain station free of charge. Staff are really beautiful.
Comment from Hotel Management
Sep 18, 2014 by Roberto Rosa, Hotel Management
Thank you very much for your feedback. I am delighted your stay was a memorable one and look forward to welcoming you back in the near future. Regards Roberto Rosa General Manager
5 out of 5
Recommended
for Business Travelers
by Dr Pieter from Limpopo

Excellent hotel centrally located.

Posted May 3, 2014
Pros: Convenience.
Cons: Your website is not easy to find and not good. It is difficult for newcomers to find your reservation numbers and the hotel entrance!
Location: Close to many other hotels and convention center makes it ideal for business, and literally on top of many top quality restaurants in Mandela Square.
This hotel deserves its 5-star rating, if not more. Close to many other hotels and convention center makes it ideal for business, and literally on top of many top quality restaurants in Mandela Square, to meet friends and business acquaintances. Last minute shopping is easy, as exclusive shops of every kind are conveniently located within the same complex as the hotel. Thank you for good value for money.
Comment from Hotel Management
May 3, 2014 by Roberto Rosa, Hotel Management
Thank you for your review. We are glad you enjoyed your stay with us and we look forward to welcoming you back again soon. Regards Roberto Rosa General Manager
5 out of 5
Recommended
for Everyone
by Judy from FL

Beautiful Hotel

Posted Apr 11, 2014
Pros: Everything!
Cons: Nothing
Location: Located next to Mandela Square there is plenty of shopping including a craft market. Soweto, Pretoria and Lesedi Cultural Village are worth seeing.
The Michelangelo is a wonderful hotel next to Mandela Square. The staff is consistently helpful, warm and friendly. The hotel restaurant is five star all the way with delicious entrees and a knowledgable wine steward. The concierges go out of their way to accommodate every wish. We've traveled all over the world and this hotel is the best by far!
Comment from Hotel Management
Apr 19, 2014 by Roberto Rosa, Hotel Management
Dear Judy Thank you for your kind feedback. We are delighted your stay was a memorable one and we look forward to welcoming you back again soon. Regards Roberto Rosa General Manager
5 out of 5
Recommended
for Everyone
by mc from Lusaka, ZM

Great Hotel right in the mall -close to Gautrain

Posted Mar 24, 2014
First time i stayed here, have been staying at nearby hotels all other time. Will only be staying here from now on, it's that good.
Comment from Hotel Management
Mar 31, 2014 by Roberto Rosa, Hotel Management
Thank you very much for your review. We are delighted you will be staying with us from now on and look forward to welcoming you back soon. Best Wishes Roberto Rosa General Manager
Comment from Hotel Management
Mar 31, 2014 by Roberto Rosa, Hotel Management
Thank you very much for your review. We are delighted you will be staying with us from now on and look forward to welcoming you back soon. Best Wishes Roberto Rosa General Manager
5 out of 5
Recommended
for Business Travelers
by Laura from San Francisco

5 star service, big room, good spa, and convenient

Posted Mar 20, 2014 on Hotels.com
Great being right on top of huge upscale shopping center with all conveniences - bank, stores, cinema, many restaurants.
Comment from Hotel Management
Mar 31, 2014 by Roberto Rosa, Hotel Management
Thank you for your review. We look forward to welcoming you back. Regards Roberto Rosa General Manager
5 out of 5
Recommended
for Everyone
by Danie from Arlington, TX

Perfect for business or pleasure

Posted Mar 4, 2014
Pros: Friendly and professional staff.
Location: Right in the center of Nelson Mandela Square, only 2 hours from Pilanesburg Park - Perfect!
We stayed here for the first time and were impressed with the staff, their attention to detail and taking care of our needs. Location is just perfect in the center of Nelson Mandela Square with indoor walking to 3 malls and a multitude of restaurants. Archie the Concierge is terrific.
Comment from Hotel Management
Mar 17, 2014
Thank you very much for your feedback. It's appreciated and we will be sure to pass your comments onto Archie. We look forward to welcoming you back soon. Regards Roberto Rosa General Manager
5 out of 5
Recommended
for Business Travelers
by Ricky from Scandinavia

My African home

Posted Feb 24, 2014 on Hotels.com
Great stay, so polite and nice staff. Clean, flexible, perfect location, personal service, everything I can expect for feeling relax and secure. This is my "home" in South Africa 7 Johannesburg.
Comment from Hotel Management
Mar 3, 2014 by Roberto Rosa, Hotel Management
Thank you for your review. We are happy that you enjoyed your time with us and look forward to welcoming you back again soon. Regards Roberto Rosa General Manager
2 out of 5
by A verified traveler

Expensive for what it offers

Posted Feb 13, 2014
Good location but needs full refurbishment Expensive and bad value gor money No more comments A A Aa
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 13, 2014