Lunch, dinner served; local and international cuisine, alfresco dining

Reviews of The Winston Hotel

5 out of 5
The Winston Hotel
6 Tottenham Avenue, Melrose Estate, Johannesburg, Gauteng

Reviews

9.0

Wonderful

Rating 10 - Excellent. 120 out of 178 reviews" "
Rating 8 - Good. 32 out of 178 reviews" "
Rating 6 - Okay. 14 out of 178 reviews" "
Rating 4 - Poor. 8 out of 178 reviews" "
Rating 2 - Terrible. 4 out of 178 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This boutique hotel is special. Proximity to Rosebank premier amenities while being tucked away in a block close to the highway. The friendliness and helpfulness of staff was top tier. Room service, food and other add ins were not only affordable, but fresh, well presented and wide ranging. Really a perfect alternative to a stay at a cookie cutter hotel model. Please change very little about this place!!
Stayed 5 nights in Dec 2023

10/10 Excellent

Georgia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do it!! Absolutely incredible stay!!!
We had the most incredible stay at The Winston. All I can say is GO!! My best friends & I stopped in for one night & wished we’d had a week. Super friendly staff, beautiful rooms, a gorgeous pool, and brilliant food in the restaurant for breakfast & dinner. We can’t wait to come back!
Stayed 1 night in Nov 2023

4/10 Poor

Beaullah

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel stay for that amount of money...terrib
Soon as I closed the windows trying to go to bed, there was an overwhelming smell of stale cooking filling the room. I called reception trying to change rooms. All I got was that they are fully booked and no commitment to try and sort out my concern. The receptionist told me to sleep with the windows open to try and get rid of the smell. The wi-fi was so slow to non existend that i had to get my husband to remotely arrange an alternate accommodation for me.
Stayed 8 nights in Nov 2023

10/10 Excellent

Ragnar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Michael

Business traveler
Liked: Cleanliness
Disliked: Room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Roxanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
Lovely stay in a lovely hotel. A little piece is heaven is Jo’burg
Stayed 1 night in Oct 2023

6/10 Okay

Nurcan

Business traveler
Liked: Room comfort
Stayed 5 nights in Oct 2023

10/10 Excellent

Naseema

Stayed 1 night in Oct 2023

6/10 Okay

Sershin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but not 5star
My stay was pleasant but this is no way a 5 star property. Unless it is based on a different standard. This use to be a very fine boutique property but the little details are missing to be 5star. Maybe a review is required.
Stayed 3 nights in Sep 2023

8/10 Good

christian

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good but not great
Nice hotel - unfortunately room wasn’t available on arrival even though it was after check in time. Staff friendly and try to be helpful just average in delivery.
Stayed 1 night in Sep 2023

4/10 Poor

Inge

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

David

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
Noisy, stained sheets, old towels - not what I expected from a 5 star hotel. Great location, friendly staff
Stayed 3 nights in Aug 2023
Response from Anne on Sep 18, 2023
Good day David, We are sorry to hear that we did not meet your expectations. We value our guest feedback as this help us to improve.All your concerns are noted and will be dealt with accordingly.We hope to welcome you again in the near future.

8/10 Good

Kelly

Business traveler
Liked: Cleanliness, staff & service, amenities
WiFi was my biggest complaint here. Otherwise, the rooms were spacious and well appointed and the staff was incredibly friendly and helpful.
Stayed 8 nights in Jul 2023
Response from Anne on Sep 18, 2023
Dear Kelly,Thank you for the review .Your concern is noted and will be dealt with accordingly. on behalf of all The Winston team, we would love to host you again.

4/10 Poor

Sydney

Traveled with partner
Liked: Cleanliness, staff & service
The property was located in a great area! Pretty walkable with a great mall and dining options nearby. I will say this, we had exceptional customer service from start to finish. Everyone was kind. The property felt secure. I loved the decor - super cute and authentic. I just wouldn’t book it myself again until some of those kinks were worked out. However, we ran into several issues during our stay. Safe didn’t work - we were advised it would be fixed twice, that never happened. A big no no for us as we were visiting from out of the country and had valuables we couldn’t walk around with day to day (laptops, camera equipment, passports, etc). The heater didn’t work long enough to warm anything up. The room wasn’t very soundproof. We were located on the first floor and able to hear people on the steps, employees loitering behind the room, the pool draining… you name it, it was loud. The water wouldn’t stay hot enough for us to both shower back to back (we take maybe 15 minutes combined), so I started showering at night and my partner would shower in the morning. We requested clean towels and they were simply folded up and placed back on the bathroom shelf… I knew because I accidentally got some makeup from my forehead on it. The room keys also deactivate very easily. We were advised not to place near cell phones or near credit cards after the first time it deactivated. That was a bit inconvenient since I carried a fanny pack throughout the trip.

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Property conditions & facilities
1 Night Stay
Overall nice place, but not what is expected from a 5 star stay. Bathroom mirrors dirty and resturant music starts at 7am which can be heard from the rooms
Stayed 1 night in Jul 2023

10/10 Excellent

Toby

Liked: Cleanliness, staff & service, property conditions & facilities
All Joburg is unsafe so the Winston can’t be blamed for that. My only real gripe was lack of response when I tried to arrange an airport pickup; I emailed as well as texted the Winston reception to request this but didn’t receive a reply.
Stayed 1 night in May 2023

10/10 Excellent

Shawn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Exceptionally nice hotel for an absolutely unbeatable price!
Stayed 3 nights in May 2023

10/10 Excellent

Ellie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

8/10 Good

Damien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and Relaxed and friendly staff
Really nice and relaxed place, staff were friendly and services good. We had lunch one day there and it was very tasty but a bit small. Rooms were very nice and had a lot of nice thoughtful touches
Stayed 3 nights in Jan 2023

8/10 Good

jean claude

Stayed 3 nights in Jan 2023

6/10 Okay

Catherine

Liked: Cleanliness
The room was beautiful and the breakfast delicious. I was not aware that there was a function at the hotel and the restaurant was completely closed to me for evening dinner. I was forced to sit alone at the bar balancing a pizza on my lap. Not an ideal or nice experience for what would otherwise we a lovely hotel for an overnight stay.
Stayed 1 night in Nov 2022

6/10 Okay

Hetisani Lucky

Stayed 1 night in Oct 2022

10/10 Excellent

Derin Hakan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and safe place to stay in Johannesburg.
Stayed 4 nights in Sep 2022

8/10 Good

jean claude

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

8/10 Good

Mike

Stayed 2 nights in Feb 2022

10/10 Excellent

Margaret

Stayed 1 night in Jul 2021

8/10 Good

Doris

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Dec 2020
Response from The Winston Hotel Team on Jan 19, 2021
Thank you for your rating. Hope to have you join us again soon. Kind Regards The Winston Hotel Team

6/10 Okay

Megan

Business traveler
Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2020
Response from Edith on Mar 9, 2020
Good day Megan Thank you for your review of our hotel. We hope your stay with us will be even more pleasant when we see you again soon. Kind regards Edith Potgieter Operations Manager The Winston Hotel

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from The Winston Team on Feb 18, 2020
Good day Anonymous Thank you for chosing The Winston Hotel as your destination and for the excellent review. We hope to see you again soon. Kind regards The Winston Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, very cosy and clean rooms, food is a amazing
Stayed 2 nights in Feb 2020
Response from Edith on Feb 14, 2020
Good day Thank you kindly for your wonderful review of The Winston Hotel. We all hope to see you again soon. Kind regards Edith Potgieter Operations Manager

10/10 Excellent

Nelishah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
y boutique hotel.
We flew into Johannesburg and came here. The host was friendly but it other staff that really spent the time to make our stay a memorable one. He stored our luggage until our room was ready and after breakfast on day one he surprised us by bringing us our morning beverages without even being asked. It was a lovely room with a clean bathroom and comfortable bed.
Stayed 2 nights in Dec 2019
Response from Edith on Feb 3, 2020
Dear Nelisha Thank you for the positive feedback. We hope to see you again soon. Kind regards The Winston Team

10/10 Excellent

Jon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The BEST hotel!!!
Best hotel I have stayed at hands down. The hotel is beautiful and the staff were amazing. I will definitely be back.
Stayed 1 night in Nov 2019
Response from Felipe Costa on Dec 8, 2019
Thank you for your review and kind words. We look forward to welcoming you back. The Winston Hotel Team

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We originally only booked one night and ended up staying an extra two!! It was wonderful stay! An oasis of calm after our week on the garden route!
Stayed 1 night in Dec 2019
Response from Felipe Costa on Dec 8, 2019
Hello Wendy We thank you for choosing us and extending your stay with us. We hope to welcome you back in the near future. Kind Regards The Winston Hotel Team

10/10 Excellent

Verified traveler

Stayed 1 night in Oct 2019
Response from Felipe Costa on Oct 21, 2019
Thank you for your rating.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Felipe Costa on Oct 9, 2019
Thank you for your rating.

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Very poor customer service - and I've stayed here 4 or 5 times before. Getting worse every time
Stayed 2 nights in Sep 2019
Response from Felipe Costa on Oct 9, 2019
We are sorry to hear of your experience. Please email me at operations (at) the winstonhotel .co .za as I would like to discuss your experience further. Kind Regards Felipe Costa Operations Manager

10/10 Excellent

Vince

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019
Response from Felipe Costa on Sep 13, 2019
Good Day Vince Thank you for your wonderful rating. Looking forward to welcoming you back soon. King Regards

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel.... but didn’t enjoy staff “observing me having a visitor (happened to be a work colleague who came over for a quick meeting)” and assuming that there will be two guests and proceeding to bill me for an additional guest...
Stayed 1 night in Aug 2019
Response from Felipe Costa on Sep 2, 2019
Thank you for choosing to stay with us and for your rating. We hope to welcome you back in the near future. Kind Regards Felipe Costa Operations Manager

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A quiet property near the metro line while was the appeal to ya. Not much around at all but felt very safe
Stayed 1 night in Aug 2019
Response from Felipe Costa on Aug 20, 2019
Thank you for your kind review. We hope to welcome you back in the near future. Kind Regards Felipe Costa Operations Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Felipe Costa on Jun 19, 2019
Thank you for your rating.

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel in quiet neighborhood
The hotel is located in a quiet street, yet close to the mall and train station. Exquisite interior design throughout, quiet pool/garden/outdoor seating area. Rooms have all amenities that you can wish for. WiFi is available everywhere, but must switch between various locations. Great breakfast selection. We decided to have dinner when we arrived after reading many good reviews and were not disappointed, restaurant is definitely worth eating there. Super friendly staff.
Stayed 1 night in Jun 2019
Response from Felipe Costa on Jun 19, 2019
Good Day Judith Thank you for choosing to stay with us. We are pleased to hear of your experience and hope to welcome you back in the near future. Kindest Regards

10/10 Excellent

Verified traveler

Stayed 1 night in May 2019
Response from The Winston Hotel team on May 9, 2019
Thank you for your review. Kind Regards The Winston Hotel team

8/10 Good

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Felipe Costa on May 3, 2019
Thank you for your review.

4/10 Poor

Jacques

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
No WiFi the first two days. No clear explanation how to operate the HVAC, room was cold the first two days. That notwithstanding, the staff was very nice. Overall, hotel is way overpriced for what it has to offer
Stayed 3 nights in Apr 2019
Response from Felipe on Apr 18, 2019
Thank you for your review. We appreciate your feedback and will review the matter. Regarding the Wi-Fi and HVAC, we aplogise that you had troubles with it but did you call reception to inform them of your struggles? From what we were told, you only mentioned your struggles on the second day. Kind Regards

10/10 Excellent

Clark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best of traditional English and modern
The overall ambiente of the property was excellent. The rooms were spacious, functional, clean and quiet. The on site restaurant was very good for dinner and breakfast. The concierge staff was helpful and knowledgeable. Mr Jason and team. Good location close to the train lines to the airport and Cape Town trains.
Stayed 3 nights in Mar 2019
Response from Felipe Costa on Mar 18, 2019
Thank you for joining us at our beautiful hotel and thank you for taking the time to review your stay. We hope to welcome you back in the near future. Kind Regards Felipe Costa Operations Manager

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Felipe Costa on Mar 18, 2019
Thank you for your rating. Kind Regards Felipe Costa Operations Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2018
Response from Felipe Costa on Dec 3, 2018
Thank you for your rating.

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2018
Response from Felipe Costa on Dec 3, 2018
Thank you for your rating.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was beautiful. The beds were comfy and they had great shower/bath facilities. Breakfast was excellent with the freshly squeezed orange juice. Now that is quite an experience when you are overlooking the Winston's Hotel courtyard. Most importantly, the hospitality was phenomenal.
Stayed 7 nights in Nov 2018
Response from Felipe Costa on Nov 20, 2018
Thank you very much for sharing such kind words. I wish I knew who you were to thank personally. Kind Regards Felipe Costa Operations Manager

10/10 Excellent

Tourist, Atlanta, GA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel. We spent our last two nights before returning to the United States after visiting Cape Town, Hermanus, Kruger Park and Sabi Sands. It was the perfect ending to the trip. The rooms were great and the staff terrific. Jason at the front desk was very helpful. Paul and Mike were our waiters in the restaurant. They could not have been more attentive or friendly. One block away is a large mall with an African flea market every Sunday.
Stayed 2 nights in Oct 2018
Response from Felipe Costa on Nov 6, 2018
Thank you for taking the time to share your experience with us. I have passed on your kind words to the team. We hope to have you join us again on your next trip to South Africa and Johannesburg. Kind Regards Felipe Costa Operations Manager