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Reviews of Faircity Grosvenor Gardens

3.5 out of 5
Faircity Grosvenor Gardens
212 Grosvenor Street, Hatfield, Pretoria, Gauteng

Reviews

7.8

Good

Rating 10 - Excellent. 39 out of 106 reviews" "
Rating 8 - Good. 35 out of 106 reviews" "
Rating 6 - Okay. 23 out of 106 reviews" "
Rating 4 - Poor. 5 out of 106 reviews" "
Rating 2 - Terrible. 4 out of 106 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

10/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

deepak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My family and i had a wonderful stay at Faircity Grosvener Gardens. The unit was clean and comfortable. However we would liked to have a more spacious shower. Location was excellent for us as it was close to the University of Pretoria and the area was pleasant apart from a bit of traffic noise. This was our second visit and i am quite certain we will not hesitate to use this establishment again.
Stayed 3 nights in Apr 2019
Response from Yolandi Jansen van Vuuren on Jul 24, 2019
Good day Deepak, Thank you for your review on Faircity Grosvenor Gardens. We hope to welcome you back soon.

10/10 Excellent

Francois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from Yolandi Jansen van Vuuren on May 22, 2019
Good day Francois, Thank you for your review on Faircity Grosvenor Gardens. We hope to welcome you back soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay at Grosvenor Gardens
It was good,homely,Location is good TV channels could be increased e.g. Add CNN and Aljezira.Tranport within 5 km radius was a good idea.
Stayed 10 nights in Feb 2019
Response from Yolandi Jansen van Vuuren on Mar 14, 2019
Good day, Thank you for your review on Faircity Grosvenor Gardens. We will look into the TV channels. We hope to welcome you back soon.

10/10 Excellent

Robert, Botswana

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
I have stayed here often and it never disappoints. Check in is seamless, the room is clean, spacious, and well maintained. This time there was a thunderstorm taking place and the person on duty met me in the parking lot with an umbrella to use so I wouldn’t get wet. That was an unexpected blessing.
Stayed 1 night in Feb 2019
Response from Jacob on Feb 19, 2019
Good day We welcome your view and we will make such the high standard stays the same hoe to see you again.Thank you Mr Robert.

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely and comfortable hotel. Units are in superb condition.
Stayed 1 night in Nov 2018
Response from Yolandi Jansen van Vuuren on Dec 5, 2018
Good day, Thank you for you review on Faircity Grosvenor Gardens. We hope to welcome you back soon.

2/10 Terrible

Verified traveler

it was horrible
Stayed 1 night in Nov 2018
Response from Yolandi Jansen van Vuuren on Nov 21, 2018
Good day, Thank you for your review on Faircity Grosvenor Gardens. Can you please give me more details as to why your stay was horrible.

8/10 Good

A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Yolandi Jansen van Vuuren on Nov 19, 2018
Good day, Thank you for your review on Faircity Grosvenor Gardens.

6/10 Okay

Verified traveler

Stayed 1 night in Oct 2018
Response from Yolandi Jansen van Vuuren on Oct 31, 2018
Good day, Thank you for your review on Faircity Grosvenor Gardens.

10/10 Excellent

Frans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Yolandi Jansen van Vuuren on Oct 10, 2018
Good day Frans, Thank you for your review on Faircity Grosvenor Gardens

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay at Grovsener
We visited for a family wedding in Pretoria. The Grovsener Garden was a very nice apt style guest house. Very nice furnishings and polite and helpful staff.
Stayed 1 night in Jul 2018
Response from Yolandi Jansen van Vuuren on Aug 15, 2018
Good day Michelle, Thank you for your review on Faircity Grosvenor Gardens. We are delighted to hear that you enjoyed your stay with us. We hope to welcome you back soon. Kind Regards

4/10 Poor

JT

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Grosvenor
Stay was average, furniture very dated and aircon not working properly, telephone not working, underfloor heating not working
Stayed 2 nights in Jun 2018
Response from Yolandi Jansen van Vuuren on Jul 19, 2018
Good day, Thank you for your review on Faircity Grosvenor Gardens. We value each guests review, we are in the process of upgrading all out units. Kind Regards

10/10 Excellent

KWABENA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018
Response from Yolandi Jansen van Vuuren on Jul 19, 2018
Good day, Thank you for your review on Faircity Grosvenor Gardens. We hope to welcome you back, soon Kind Regards

8/10 Good

Liezl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from Yolandi Jansen van Vuuren on Jul 19, 2018
Good day, Thank you for your review on Faircity Grosvenor Gardens. We hope to welcome you back, soon Kind Regards

6/10 Okay

STUART

GOOD VALUE SELF CATERING LACKING X FACTOR
It was pleasant but a rather average place which runs very much like a self catering and far less than a Hotel.Nice quiet location close to many things in the area. Spacious rooms that needs some maintenance - bedding was clean but in need of replacing. Rooms are looking tired and fixtures need some buffing up. It is well priced and decent but lacks an X factor and actual facilities besides wifi, self catering and parking - I was comfortable but not overly impressed - 2 days in a row clean towels only came much later. Lots of potential but ultimately a 3 star standard masquerading as a 4 star
Response from Yolandi Jansen van Vuuren on Mar 14, 2018
Good day Stuart, Thank you for your review, we do value all the feedback that we get from our guest. We are a self catering property and not a Hotel. Most of our rooms has already been upgraded with the exception of 7 rooms that still only needs air cons. We are 4 star graded in the self catering division of the Tourism grading counsel. We had a problem with our laundry company that cleans the linen for a few days with supplying our clean towels as their car broke down and they had to make alternative arrangements.

8/10 Good

Mantsho Mmogo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy Homey
Awesome. I loved the kitchen and comfortable bed with soft sheets and pillows.
Stayed 2 nights in Jan 2018
Response from Yolandi Jansen van Vuuren on Mar 14, 2018
Good day Mantsho, Thank you for review on our property, we are glad to hear that you enjoyed your stay with us.

8/10 Good

jabulani

Liked: Cleanliness, property conditions & facilities, room comfort
the place is neat and beautiful. tue receptionist is a bit cold. mayb i found her in a bad mood. just plain cold. it felt like she was irritable
Stayed 1 night in Dec 2017

10/10 Excellent

Mahadeva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great bargain and nice facilities in Hatsfield
The staff were quite nice and accommodating. The facilities were comfortable and quiet. Excellent value for the family!!
Stayed 10 nights in Jul 2017

8/10 Good

ANGUS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2017
Response from Charmaine on Jul 1, 2017
Good day Angus Thank you ,for staying at Fair city Grosvenor Gardes, looking forward in welcoming you back soon. Thank you. Caresia

10/10 Excellent

Laskey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Charmaine on Jul 1, 2017
Good Day Laskey Thank you, for staying at Fair city Grosvenor Gardens, hope we can welcome you back very soon, Caresia.

10/10 Excellent

Kenly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Francesca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient hotel
Great place to stay. Hubby was at Urology Hospital, right next door

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Unfortunately on the reservation confirmation I received it stated a seperate bedroom. However when we arrived we were told that they do not have seperate bedrooms, only studio apartments. This was a big let down as we specifically booked it for the seperate bedroom as I had to entertain and was forced to do it in the bedroom / lounge

10/10 Excellent

Robert, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restful & Relaxing
We had a two-bedroom, fully furnished apartment. The beds were very comfortable and the bathroom was very clean. The rooms are spacious and we did not feel cramped for space at all. It was hot and the air cons worked very well in both bedrooms. It was also quiet and we felt very safe and relaxed in their location.

8/10 Good

Nishad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a very good n peaceful stay.I was in a two bed apartment. The rooms were very clean and spacious. The sofas looks a bit old. For self catering it very good. Everything is there. Plates,glasses, cups, knives etc. Anyway my stay there was very nice.

10/10 Excellent

Girlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a good time, properly managed apartments, security, cleanliness and quality Linen

2/10 Terrible

Nivern

Disliked: Cleanliness, room comfort
Dissapointing
The bed had bed bugs, was literally been eaten alive, ended up sleeping on the couch. No hot water in the morning, had a cold shower. Definitely not 4 star.

10/10 Excellent

Riaan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very nice and comfortable will go there again soon

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent for stay over
We stayed one night arriving late and leaving the next day for the Bulgarian Embassy. Easy access from highway, clean and large rooms and friendly staff.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Kingston, Houston, TX

Disliked: Cleanliness, property conditions & facilities
A disappointment
This facility has one major thing going for it, its location. It's in one of the nicer parts of Pretoria, within easy reach of restaurants and other services, also has an order-in service. However, overall, a disappointment. If you have the word "gardens" in your name, it'd not be unreasonable for people to expect a garden setting and that was not the case. While the rooms have the standard facilities one finds in similar places, almost everything in the rooms had a "tired" look about it. I think it's time to refurbish. Floors, especially in the bathroom left one wanting to be sure not to walk around barefoot in the unit. In general, the place was not well cleaned. I arrived over a weekend and traffic was not too bad but Monday morning, I was woken up early by the traffic noise, can't blame the hotel for that, but just something prospective customers may need to take into account. Night staff at reception (I think the shift goes from 5 p.m. to 7.00 a.m.) were very pleasant and helpful, not sure that I could say the same for the day staff.

10/10 Excellent

Lawrence, Nwamitwa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay in Grosvenor
Nice experience',quite,friendly staff and understanding security. I recommend that you consider providing services on Sundays.

8/10 Good

uk holiday make, beekshire, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent and comfortable hotel
Nice comfortable hotel, friendly staff alround. Clean and luxurious bedding. In a busy place and can be noisy especially at night. We are happy with everything

10/10 Excellent

lorna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Black Trek, pretoria

Liked: Staff & service, property conditions & facilities, room comfort
The hotel is great. It looks very well maintained. The only thing I was not happy about is that the level of cleanliness is not up to the standard of the hotel itself. The bathroom is not entirely clean. The toilet looked like it had just been used.The bin in the toilet looked like it has never been wiped. The throw over on the bed was filthy as well. Otherwise the establishment itself is very nice. They just need to get someone else to clean their property.

10/10 Excellent

Robert, Botswana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restful/Relaxing
Our family stayed here after a full day of shopping. We arrived later in the evening but all was in order and check-in was quick and seamless. We love staying here because they have very roomy apartments where we are able to rest, relax, and feel at home at a price that does not break the bank. TV and WiFi all work well. The beds are very comfortable and we rest well. There is minimal noise and we feel very secure. We will return again.

8/10 Good

andisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay... enjoyed it very much.

10/10 Excellent

Melody

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
It was great. The only downside was that the floor wasn't cleaned well

6/10 Okay

Jeannette, Harare

Average
Good

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, spacious and clean
We were very uncertain about staying at this hotel because if some of the other reviews. We were pleasantly surprised and came back for another week. The room was clean and comfortable and in a vet convenient location.

8/10 Good

Jose Enrique, Maputo, Mozambique

Liked: Cleanliness, property conditions & facilities, room comfort
Good Hotel, not good service
Reception is not good, a guy opening/closing doors and bringing overall support is an unpleasant person, not very supportive. WiFi doesn't work for IPhone or IPad.

10/10 Excellent

J.S, BALLITO KZN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My place in Pta
I found your hotel very convenient as I have a rare cancer in the Urethra treated every 6 months and being next dooris great as I am early into theatre and discharged the same day !

6/10 Okay

Verified traveler

Disliked: Cleanliness, room comfort
Faircity Grosvenor Gardens
The stay was OK. The reception staff where very friendly and accommodating, however the rooms where not very clean and bathroom was horrible. The aircons where also not very effective.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personal
Good

6/10 Okay

ANE, whiteriver

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Housekeeping needs some work - also not enough plates, coffee mugs for the number of people etc

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Staff & service
Unfortunately the hotel does not have a cleaning service for the rooms on weekends. Booked in on Friday left on Monday morning - no fresh towels or cleaning of the room at all.

10/10 Excellent

Suleiman, Eau-Coulee ,Mauritius.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Holiday.
Nice and enjoyed very much.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just what we wanted. Only downside was the noise from traffic early in the morning

10/10 Excellent

Laskey, Pietermaritburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Relaxed comfortable stay

6/10 Okay

Dumsile, Mpumalanga

Disliked: Cleanliness, staff & service
Stayed for 2 nights. Had the rest I needed.