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Reviews of Misty Hills Country Hotel

4 out of 5
Misty Hills Country Hotel
69 Drift Blvd (R114), Muldersdrift, Gauteng

Reviews

8.6

Excellent

Rating 10 - Excellent. 76 out of 145 reviews" "
Rating 8 - Good. 47 out of 145 reviews" "
Rating 6 - Okay. 9 out of 145 reviews" "
Rating 4 - Poor. 5 out of 145 reviews" "
Rating 2 - Terrible. 8 out of 145 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

10/10

Amenities

8.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Moses

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Niva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well deserved weekend away with my husband and spoilt for and entire weekend at this splendid destination
Stayed 1 night in Oct 2021

10/10 Excellent

Niva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well deserved weekend break with my husband just what we needed spoils all round
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2021

8/10 Good

Chilenye

Business traveler
Liked: Cleanliness, staff & service, room comfort
Very good place. Well laid out. I think they are recovering from the impact of Covid. I would love to go back for a better experience!
Stayed 2 nights in Oct 2020

10/10 Excellent

Sholene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Lawrence Mona on Feb 21, 2020
Dear Sholene I would like to take the opportunity in thanking you for your valuable time to complete our online survey. It gives us great pleasure knowing that we have fulfilled your expectations and that we have lived up to our commitment of delivering great service throughout your stay with us. Kind Regards Lawrence Mona Rooms Division Manager

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Hidden Gem
The property has a magical feel. Definitely recommended for a quite treat out. The lady at reception was a gem. However the hotel manager was not looking to keep guests happy and not very understanding. The ambiance was very welcoming. I would recommend a stay however the management staff require some refresher training.
Stayed 1 night in Dec 2019
Response from Lawrence Mona on Jan 10, 2020
Dear Valued guest Thank you for taking time to give us your review and also complimenting our Reception lady. We commit that with your next visit we will ensure that we make your visit more pleasurable.

10/10 Excellent

Mpho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic.
It was a good stay and I enjoyed every moment of it.
Stayed 2 nights in Dec 2018
Response from Bonolo Motshegwa on May 11, 2019
Dear Mpho, Thank you for taking the time to review our property as this is of great importance to us. It gives us great pleasure knowing that we have fulfilled our guests’ expectations and that we have lived up to our commitment of delivering excellent service throughout your stay with us. It is guests like you who encourage us to provide the highest level of service. We hope to welcome you back in the not too distant future. Yours in hospitality Bonolo Motshegwa Guest Relations Officer

10/10 Excellent

Chantelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

10/10 Excellent

Johann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Takalani on Aug 29, 2018
Thank you so much for your positive respond.

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Takalani on Aug 29, 2018
Thank you so much for your positive respond.

2/10 Terrible

Quintin

Disliked: Staff & service, property conditions & facilities, room comfort
Won’t go back
Let’s werent working, limited tv channels, toilet kept running, unfriendly staff in the kitchen, a lot of construction going on
Stayed 3 nights in Aug 2018
Response from Takalani on Aug 29, 2018
Thank you so much for your Respond. We will make sure that we address all complaints to management.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Johanna on Jun 26, 2018
Dear Anonymous I would like to take the opportunity in thanking you for your valuable time to review our property. The feedback received, be it complimentary or otherwise, is of utmost importance to us. We hope to welcome you back soon! Kind Regards Johanna Thabeng Reservations Manager Misty Hills Country Hotel, Conference Centre & Spa

8/10 Good

Nico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from Johanna on Jun 26, 2018
Dear Nico I would like to take the opportunity in thanking you for your valuable time to review our property. The feedback received, be it complimentary or otherwise, is of utmost importance to us. We are pleased to learn that you enjoyed your stay with us and we hope to welcome you back soon! Kind Regards Johanna Thabeng Reservations Manager Misty Hills Country Hotel, Conference Centre & Spa

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Bongi on May 9, 2018
Dear Anonymous I would like to take the opportunity in thanking you for your valuable time to review our property. The feedback received, be it complimentary or otherwise, is of utmost importance to us. We are pleased to learn that you enjoyed your stay with us and we hope to welcome you back soon! Kind Regards Bongiwe Raphotle Guest Relations Manager Misty Hills Country Hotel, Conference Centre & Spa

10/10 Excellent

KABELO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
UNFORGETTABLE PLACE
WHAT A BEAUTIFUL PLACE AND VERY RELAXING. MY WIFE AND I HAD WONDERFUL TIME.
Response from Bongi on May 9, 2018
Dear Kabelo I would like to take the opportunity in thanking you for your valuable time to review our property. The feedback received, be it complimentary or otherwise, is of utmost importance to us. We take note of the shortcomings and continuously strive for higher standards as we endeavour to exceed your expectations every time we receive you at our hotel. We are pleased to learn that you enjoyed your stay with us and we hope to welcome you back soon! Kind Regards Bongiwe Raphotle Guest Relations Manager Misty Hills Country Hotel, Conference Centre & Spa

10/10 Excellent

Savithree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Location
Misty Hills is a great place to relax and unwind. Its very private and peaceful. Friendly staff. Great location. I don't understand why we have to pay extra for an air-conditioned room. Décor is lovely.
Response from Bongiwe on May 6, 2018
Dear Savithree I would like to take the opportunity in thanking you for your valuable time to complete our online survey. The feedback received, be it complimentary or otherwise, is of utmost importance to us. We take note of the shortcomings and continuously strive for higher standards as we endeavour to exceed your expectations every time we receive you at our hotel. We certainly hope that when you do return to Misty Hills Country Hotel, Conference Centre & Spa, you will have a more pleasant and memorable experience. Kind Regards Bongiwe Raphotle Guest Relations

10/10 Excellent

mishack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018
Response from Bongiwe on Mar 14, 2018
Dear Valued Guest I would like to take the opportunity in thanking you for your valuable time to complete our online survey. The feedback received, be it complimentary or otherwise, is of utmost importance to us. We take note of the shortcomings and continuously strive for higher standards as we endeavour to exceed your expectations every time we receive you at our hotel. We certainly hope that when you do return to Misty Hills Country Hotel, Conference Centre & Spa, you will have a more pleasant and memorable experience. Kind Regards Bongiwe Raphotle Guest Relations

8/10 Good

Pamela

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2018

6/10 Okay

Gert

Liked: Cleanliness, staff & service, room comfort
Nice, but...
Overall not bad, rooms need attention on small items. Wine list prices very high. Carnivore restaurant does not offer enough alternatives to non-game eaters. Expected better. Hotel staff are friendly and spa treatment was good. Water feature was not working and music choice not good for a massage ‘atmosphere.’ The overall experience was ok but we will not go out of our way to visit again.
Stayed 1 night in Dec 2017

10/10 Excellent

JP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

10/10 Excellent

Carlos & Cindy, Littlerock, California USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel
This hotel was truly amazing, the architecture and decor are Beautiful, our room was just as we saw on the website. It had Thatch ceilings with high vaulted beams, there was even an outdoor shower in the patio garden off the Bathroom. The bed is by far the most comfortable I have ever slept in and the pillow menu was a real treat. yes; they gave you a variety of pillows to choose from. The Staff are very friendly and accommodating, the food was great, there were a couple of restaurants to choose from, the pool is beautiful and sparkling clean. They have a gift shop with lots of souvenirs to choose from and all this within beautiful Botanical gardens. There is absolutely nothing bad I can say about our stay at this hotel however I did find the cord on the hair dryer to be very short so you may want to bring your own. This Hotel was truly a fabulous experience, very sorry to leave we could have stayed for a month. Littlerock, California USA
Stayed 4 nights in Oct 2017

10/10 Excellent

Nontsikelelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2017

10/10 Excellent

Black Trek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice getaway
It was very romantic and secluded. Very private.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My wife and I had the most amazing time. It was like living in a forest. The artwork was amazing and the staff very friendly. Food was great and we especially enjoyed the cocktails served at the Gin Box. Misty Hills Hotel is definately a must for anyone who wants to unwind and relax

10/10 Excellent

Jaiden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

dana , jhb

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic spa
Beautiful set out of hotel. Lovely little ponds. Spa was fantastic-great massage and pool to chill in afterwards. Food wasn't great though
Response from Sam on Mar 1, 2017
Good Day, Thank you for taking the time to review the Misty Hills Country Hotel Conference & Spa. I appreciate your feedback and comments as we continuously strive to improve on the services we provide to our guests. I will discuss your feedback with the necessary Management and we will do our best to implement some changes to improve the service standards. I look forward to welcoming you back to Johannesburg on your next visit and hope that we can meet and exceed your expectations. With Kind Regards Francois Stremmelaar General Manager

10/10 Excellent

Dikeledi

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
CHECK THE BALANCING OF BED LEGS
IT WAS GREAT HAD FUN AND A VERY WONDERFULL STAY
Thank you for the great review and for sharing your experience I am delighted to hear you were well taken care of by the staff and enjoyed our world class facilities. We strive on 100% satisfaction and we are happy that we exceeded your expectations during your stay. Thank you very much for staying with us and we really look forward to welcoming you back to the Misty Hills Country Hotel Conference Centre & Spa in the very near future. Kind regards, Francois Stremmelaar General Manager

8/10 Good

Edith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay at the hotel was outstanding. I had fun even for one night. My aim for the booking was to have breakfast in the morning. I used to stay at the hotel with my colleagues because we were working close by. I did not enjoy it then because I was not there to have fun, but now I stayed during the holidays and it felt like I stayed for a week.
Good Day, Thank you for taking the time to review the Misty Hills Country Hotel Conference Centre & Spa. I appreciate your feedback and comments as we continuously strive to improve on the services we provide to our guests. I will discuss your feedback with the necessary Management and we will do our best to implement some changes to improve the service standards. I look forward to welcoming you back to Johannesburg on your next visit and hope that we can meet and exceed your expectations. With Kind Regards Francois Stremmelaar General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

sibongile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we really enjoyed our stay, it was relaxing and the food was superb
Response from General Manager on Dec 1, 2016
Thank you for the great review and for sharing your experience I am delighted to hear you were well taken care of by the staff and enjoyed our world class facilities. We strive on 100% satisfaction and we are happy that we exceeded your expectations during your stay. Thank you very much for staying with us and we really look forward to welcoming you back to the Misty Hills Country Hotel & Spa in the very near future. Kind regards, Francois Stremmelaar General Manager

10/10 Excellent

Arthur, Centurion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakaway close to the city
Reception great, Carnivore restaurant was an experience. Breakfast was surperb!
Response from Lerato on Jul 8, 2016
Good Day Arthur Thank you for the fabulous 5 star review. We are glad we could exceed your expectations and are pleased you enjoyed your stay in our stunning hotel. Team Misty

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful country within a city
Great Staff, beautiful surroundings and good variety of restaurants.
Response from Lerato on Jul 8, 2016
Good Day Thank you for the lovely review. It is always great to hear positive feedback from our valued guests. Best Regards, Team Misty

10/10 Excellent

Siphiwe, Bergville, KZN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Misty Hills Rocks
always amazing, we got married at misty hills 5years ago and it was amazing. this weeken it was our unniversary and it was super amazing and too romantic. this is one place i will never forget.
Response from Lerato on Jul 8, 2016
Good Day Siphiwe We are pleased that once again we outshine ourselves and offer a phenomenal stay for you. Thank you for trusting us with such precious moments. Team Misty

10/10 Excellent

Meg, Pretoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great business getaway
Excellent conference venue with a relaxed atmosphere and great artwork. Friendly service, attention to detail and top-quality food.
Response from Lerato on Jul 8, 2016
Good Day Meg We are delighted that you had a satisfying stay with us. We always aim to exceed all our expectations and trust we did with you. Team Misty

2/10 Terrible

Abraham, Rustenburg

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointed standard not the same as a few years ago
Response from Lerato on Jul 8, 2016
Good Day Abraham We are unsatisfied that we couldn't meet the standards that you experienced with us a couple of years ago. We would like to get more information regarding your stay. We are constantly looking for ways that we can better guests experience. Looking forward to your response Team Misty

4/10 Poor

Cindy, Johannesburg

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Very disappointing stay!
Phone's in the room did not work. We had to walk to reception to ask for ice for the room. We were also not informed that the use of the pool facilities was not available due to a private function (Hotel hired out the pool area for kids party). It was very hot on this day and got stuck in the hotel room instead of being able to take a swim! Huge disappointment.

2/10 Terrible

Nicky, Johannesburg

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never recommend Misty Hills
we didn't stay as they were unable to facilitate us

2/10 Terrible

Nicky, Johannesburg

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusted!
We couldn't stay at Misty Hills, as we arrived and only then was told we are unable to use the pool, one of the main reasons why we arrived early to spend time at the pool. The manager was disgusting, facetious and very unfriendly and unwilling to sort the problem out. It took an hour to get re-booked at Avianto, only after I had to lose my temper for the manager to pull up his socks to do something about sorting out the situation. I will NEVER book anyone here, ever. Avianto also was not impressive.

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
No transport available except at a huge premium
Won't stay there again. No air on. Room was hot. They tried to charge for an early check in when rooms were available, then tell me they have a water shortage.

10/10 Excellent

Tanja, Randburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great getaway, very friendly and helpful staff.

2/10 Terrible

Bheki

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too much mosquitos very difficult to find a room , lot of walking between parking and rooms .

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, room comfort
Great Stay
Stayed for work. Great rooms. Lots of character and kind staff. Parking situation is fairly distant from rooms, but not a big deal for my stay.

10/10 Excellent

Vic, Middelburg Mpumalanga

Liked: Cleanliness, staff & service, room comfort
Will go again
Just what we needed for our 39th Wedding Anniversary. Very peaceful, we loved the gardens and the food was very good.

6/10 Okay

Lezaan

Liked: Property conditions & facilities
lost my booking
i was very frustrated since i got there. i phoned in the morning to check my booking and make sure all is paid for and they confirmed it. when i got there they could not find my booking. so i had to stand there for almost 20min searching for a mail to mail confirmation to them. then that wasnt good enough so i had to stand there for them to make a new booking. so eventually i got to my room and when i got there my fan was laying outside on the patio and there was sugar and shampoo on the bench so i was not very happy. at reception they took my licence and credit card as its a procedure and im fine with that. they gave the card back not taking the details and did not give my licence back.. so eventually they had to bring me my licence and come to my room to get my credit card details... so since i walked in there i was not happy. the receptionist was very friendly while i was very upset so props to her for handling it calmly

4/10 Poor

Not Provided, Johannesburg

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Mr
The receptionist was very bad. Nothing was explained to us and we had to call many times for simple things like towels, ironing board, the bed, sugar and tea. Service from the reception to the rooms must really improve as it is currently poor.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Brett, Johannesburg

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good for a three star establishment, except...
If this was a 3 star hotel and was a bit cheaper (in terms of the room and food prices), it would get a thumbs up from me. But at 4 starts and the prices, it didn't solidly deliver on my expectations. Also, aside from a few stand-out staff, the majority of their people under-delivered too. The place has awesome potential, but management needs to beef up their efforts. (I was there for a three day conference).