Outdoor pool, sun loungers
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Reviews of ANEW Hotel Capital Pretoria

3 out of 5
ANEW Hotel Capital Pretoria
390 van der Walt Street, Lilian Ngoyi Street, Pretoria, Gauteng

Reviews

8.2

Very Good

Rating 10 - Excellent. 61 out of 142 reviews" "
Rating 8 - Good. 46 out of 142 reviews" "
Rating 6 - Okay. 22 out of 142 reviews" "
Rating 4 - Poor. 6 out of 142 reviews" "
Rating 2 - Terrible. 7 out of 142 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ida

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Ozwane Mahlangu on Jan 15, 2024
Dear Valued GuestsIt gives us a great pleasure to receive your feedback after you visited ANEW Hotel Capital. We appreciate hearing about your stay, and we look forward to welcoming your back.RegardsManagement and TEAM

8/10 Good

Thamandree

Stayed 2 nights in Jan 2024
Response from Ozwane Mahlangu on Jan 15, 2024
Dear ValuedThank you for your valued feedback. We appreciate the time you took to share your comments with us. We look forward to your next visit with friends and family.RegardsManagement and TEAM

10/10 Excellent

Thulani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service clean place and comfortable
Stayed 2 nights in Nov 2023

10/10 Excellent

Patience

Stayed 2 nights in Oct 2023

8/10 Good

christian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room that I was given was still under renovation
Stayed 1 night in Sep 2023
Response from Ozwane Mahlangu on Oct 17, 2023
Dear ChristianThank you for taking time to give us feedback after your recent stay and to also bring up the issue of your room. The hotel is currently doing renovations and we do want to give all our guests the best. We will be more careful with allocations the next time your stay with us to not give you room that was not completed. Our sincere apology.

10/10 Excellent

Lerato

Liked: Staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from Ozwane Mahlangu on Oct 17, 2023
Dear LeratoWe are delighted to receive your feedback and thank you for choosing us. We look forward to welcoming you back again.

10/10 Excellent

Matome

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Sep 2023
Response from Ozwane Mahlangu on Sep 29, 2023
Dear Valued GuestsWe are delighted to see that you enjoyed your stay at ANEW Hotel Capital. Thank you for taking part in our survey and we have no doubt that you will be staying again soon.RegardsManagement and TEAM

10/10 Excellent

MM

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Ozwane Mahlangu on Sep 29, 2023
Dear Valued GuestsThank you taking time to give us your feedback, we are pleased to hear that you enjoyed your stay.We look forward to welcoming you back.RegardsManagement and TEAM

4/10 Poor

Thabang

Stayed 2 nights in Aug 2023
Response from Ozwane Mahlangu on Sep 1, 2023
Dear ThabangThank you for giving us your rating after your stay at ANEW Hotel Capital. We see that you were not very please based on your rating, however we would love to welcome you back in the future and also to hear what didn't make your stay enjoyable.

8/10 Good

Lorinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Ozwane Mahlangu on Sep 1, 2023
Dear LorindaWe are very excited to receive your rating after your and we have no doubts that you will be staying at ANEW Hotel Capital again soon. Looking forward to welcoming you back.

6/10 Okay

Thakane

Stayed 1 night in Jul 2023
Response from Ozwane Mahlangu on Sep 1, 2023
Dear ThakaneThank you for taking the time to participate in our guest survey. We value all feedback, and we look forward to welcoming you back again.

8/10 Good

Joseph

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in not doing great area
The hotel was wonderful. Beautiful pool. Wonderful and overly generous staff. Great security. The area by the hotel wasn’t the best but I always felt safe. The room was always clean. The ANEW chain is a great place to stay when in South Africa:
Stayed 6 nights in May 2023

10/10 Excellent

Tristan

Liked: Cleanliness, staff & service
It’s cool
Stayed 3 nights in Apr 2023

8/10 Good

Katleho

Stayed 3 nights in Feb 2023

8/10 Good

Motshidisi

Stayed 1 night in Feb 2023

10/10 Excellent

Thuto

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Amazing

4/10 Poor

Sibongiseni

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Oct 2022

10/10 Excellent

Andile

Business traveler
Liked: Property conditions & facilities
👌👌
There were guest who were making noise while I was sleeping
Stayed 1 night in Sep 2022

10/10 Excellent

Mahlako

Stayed 1 night in Jul 2022

10/10 Excellent

MAKGAPE ERNEST

Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2022

10/10 Excellent

Mahlako

Stayed 1 night in Jun 2022

10/10 Excellent

Mosetsanagape

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel never cease to amaze with the service. Keep it up
Stayed 1 night in Jun 2022

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Customer service
Emily, William and the driver were very professional and friendly
Stayed 4 nights in May 2022

10/10 Excellent

Allison

Stayed 1 night in Apr 2022

2/10 Terrible

Khayakazi

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2022

6/10 Okay

Nosisa

Stayed 2 nights in Sep 2021

6/10 Okay

Zintle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fix Shower
Service was very good, hotel is neat. Only had an issue with the shower. Noticed after showering that water was spilling over to the floor into the bedroom area. It would be great if the shower could be completely closed off or leveled up so that water doesn't run over.
Stayed 1 night in Feb 2022

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Pejul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2022

10/10 Excellent

Ditebogo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing hotel experience, would highly recommend.
Stayed 2 nights in Jan 2022

10/10 Excellent

Meriem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
excellent
Stayed 1 night in Dec 2021

8/10 Good

Nicholas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable and relaxing
Stayed 3 nights in Dec 2021

8/10 Good

Nhlamulo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

6/10 Okay

Tshepo

Stayed 1 night in Nov 2021

8/10 Good

Lebogang

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2021

10/10 Excellent

Kopano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Nov 2021

8/10 Good

Evans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
It is a good place. Clean, quite and the staff is friendly.
Stayed 1 night in Nov 2021

10/10 Excellent

Meriem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

christoffel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Full marks
I booked a further night at the hotel because I was so well cared for. I am disabled and the staff went above and beyond their call of duty to make my stay one of my most memorable hotel stays ever. Thank you sooooo much
Stayed 1 night in Nov 2021

10/10 Excellent

christoffel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really amazing
From arrival to departure; just fantastic. I was upgraded upon arrival. Staff was super helpful. They took special care of me. The food was soooo good.
Stayed 1 night in Nov 2021

8/10 Good

Norman Fana

Stayed 1 night in Nov 2021

10/10 Excellent

Bridget

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

8/10 Good

Shadi

Stayed 1 night in Oct 2021

2/10 Terrible

Gontse

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It never happened
Drove there only to be turned away at the gate. The man didn't even bother to look at our reservation, so rude!
Stayed 1 night in Oct 2021

6/10 Okay

barbara patricia

Traveled with family
Liked: Cleanliness, staff & service
The room I stayed at needs some upkeeping. Overall this Hotel decor was above average, the place is very clean and the staff was friendly. The neighborhood ain't so good - nothing to see within walking distance and it is considered a dangerous to be outside after dark.
Stayed 2 nights in Oct 2021

10/10 Excellent

Ntombizodwa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Kgolofelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

Meriem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Stewart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021