Ratings based on 59 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
3.9 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
for Familiesby Merlefrom Sydney
Fire and Ice is wonderfulPosted Oct 22, 2014 on Hotels.com
The hotel was really wonderful -this is my 3rd stay at Fire and Ice. The staff and service are extremely professional, efficient,obliging and friendly and nothing is too much trouble. The only (very minor!) complaint I have is that the white towels are no longer white -my towels were very grey in colour and definitely needed to be updated or bleached.
for Everyoneby A verified travelerfrom Sydney
CentralPosted Sep 29, 2014
Very friendly staff in a central location. Room size is not that big but adequate. Breakfast was cery good and the hotel has the best milk shakes in town.
by A verified travelerfrom surrey
Nice safe area. Staff just rudePosted Sep 7, 2014
Hotel was in a nice safe location but the staff were just so unfriendly. They tired to charge us again, for a PREPAID room. They did not believe we had already paid. We had to wait a long time at the reception desk to speak with the manager. We also had to send the food back in the restaurant. Overall the hotel is very modern but I found the staff very rude & unapproachable
for Business Travelersby A verified travelerfrom Winnipeg
Nice hotel , close to shopping and great resturantPosted Aug 28, 2014
Pros: Hotel Staff and cleanliness.
The hotel staff were very helpful and friendly. Security at the hotel was carefully looked after. I enjoyed the location of this hotel as it was close to shopping, great resturants, etc.
for Familiesby Lassefrom Stockholm
Posted Aug 27, 2014 on Hotels.com
Mycket bra hotell i trevligt område
by A verified travelerfrom NY
Used to be a great hotel. Shame where it's headingPosted Aug 11, 2014
I have been in this hotel probably 6 times.. it was vibrant, upcoming and with an edge - I truly loved the first few visits but sadly success has caused it to slip fast.. the hotel has a deal (so it seems) with a few air lines - which creates a clear differentiation in treatment of the staff... in other words - they don;t really care. Also, it hosts so many events with no consideration on the impact on guests.. I "enjoyed" a 3 days barista competition.. to top it, my room service orders were "forgotten", and while mistakes happen - the response was not truly professional.. last time I'm there. Plenty of hotels to choose from on the same block..
for Familiesby Cristianefrom Rio de Janeiro
Posted Jul 18, 2014 on Hotels.com
Excelente! Limpeza, Gentileza, Conforto, Localização...
for Familiesby Cristianefrom Rio de Janeiro, Brazil
Excelente localização, hotel super confortávelPosted Jul 13, 2014 on Hotels.com
Tudo foi excelente! Conforto, limpeza, segurança, localização, gentileza...
for Business Travelersby A verified traveler
Tres sympa et tres bien situePosted Jul 5, 2014 on Hotels.com
Top. Super experience un petit Déj abordable et d'un très bon rapport qualité prix seul bémol la connexion internet est limitée à 500 mo par jour
for Everyoneby Tshepofrom Johannesburg
City travelPosted Jun 16, 2014
The staff at the restaurant was not particularly helpful and accommodating.