Dear Valued GUESTThank you so much for your amazing feedback regarding your recent stay at our Property. It gives us great joy to excite our GUESTS with the highest standards of service and hospitality. We do take note of your comment regarding the staffing at the bar, and I am happy to report that this situation was resolved with more associates on shift in this area. I look forward to the next time we can welcome you warmly!

Dear TravelerThank you for choosing to stay at our Hotel, and for sharing some of your stay experience with us. We are delighted to see that we delivered great hospitality to you and that you had a memorable stay. I hope to have another opportunity in the future to surprise and delight you.

Dear SiobhanThank you for being our GUEST and sharing your amazing feedback with us. As is our custom here, your feedback will be share with our TEAM, to be sure to thank them and motivate us to continue to deliver exceptional experiences. We look forward to your next visit with us.

Dearest Return GUESTThank you for your amazing feedback regarding the experience you had while staying with us. It is great to hear that all the hard work that has been put into the service standards and operations of the property are delivering the results our GUESTS want. We look forward to turning your next stay into an even better experience.

Dear TravelerThank you for sharing your experience at the Protea Hotel by Marriott O.R. Tambo Airport through the Guest Satisfaction Survey.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a Valued GUEST, your feedback will be shared with the TEAM to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Protea Hotel by Marriott O.R. Tambo Airport and we hope you choose to stay with us again whenever your travel needs bring you back to Johannesburg.

Dear TravelerThank you for letting us know about your experience. Unfortunately the cancelation policy for reservations made via third party booking agents, prevents the Hotel from making any changes to the booking. We only have influence over reservations that was made directly with the Hotel. I am very sorry for any inconvenience this may have brought upon you. I do hope that we will have the opportunity to host you in the future, so that we may delight you with an outstanding stay experience.

Dear GUESTIt was our pleasure having you as our GUETS, and it makes us proud to see that we have delivered the best experience possible to you during your time with us.It is our main priority to make sure we provide relaxing and memorable moments to you our Valued GUESTS. Thank you so much for choosing to stay with us. I look forward to welcoming you back in the near future.

Greetings Dear GUESTThank you so much for you kind and wonderful feedback. We loved having you as our GUEST and would be overjoyed to welcome you back. I have shared your review score with the entire Hotel associate TEAM so as to motivate the creation of continuous service delivery.We look forward to your return.

Dear Michael, Thank you for sharing your experience at the Protea Hotel O.R. Tambo Airport through the Guest Satisfaction Survey.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a Valued GUEST, your feedback will be shared with the TEAM to continue to inspire and motivate them to deliver exceptional customer service. As the maintenance of our hotel is a key priority, I am very sorry that your guestroom fell short of your expectations. Please rest assured that your comments have been shared with the maintenance team in an effort to improve our upkeep of the hotel.Thank you for staying at the Protea Hotel O.R. Tambo Airport and we hope you choose to stay with us again whenever your travel needs bring you back to Johannesburg.Kind Regards, Claudette Van Niekerk Assistant General ManagerProtea Hotel by Marriott O.R. Tambo Airport

Dear William, Thank you for sharing your experience at the Protea Hotel O.R. Tambo Airport through the Guest Satisfaction Survey.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a Valued GUEST, your feedback will be shared with the TEAM to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Protea Hotel O.R. Tambo Airport and we hope you choose to stay with us again whenever your travel needs bring you back to Johannesburg.Kind Regards, Claudette Van Niekerk Assistant General ManagerProtea Hotel by Marriott O.R. Tambo Airport

Dear Traveler and Valued GUESTThank you for sharing your experience at the Protea Hotel by Marriott O.R. Tambo Airport through the Guest Satisfaction Survey.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a Valued GUEST, your feedback will be shared with the TEAM to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Protea Hotel by Marriott O.R. Tambo Airport and we hope you choose to stay with us again whenever your travel needs bring you back to Johannesburg.

Dear Protea GUESTThank you for sharing your experience at the Protea Hotel by Marriott O.R. Tambo Airport through the Guest Satisfaction Survey.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a Valued GUEST, your feedback will be shared with the TEAM to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Protea Hotel by Marriott O.R. Tambo Airport and we hope you choose to stay with us again whenever your travel needs bring you back to Johannesburg.

Valued Protea GUESTThank you for taking the time to let us know about your experience while staying with us. The challenges you experienced during your stay, is below the standard of hospitality we strive to deliver. Providing the highest level of GUEST experience is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

Dear TravelerThank you for sharing your experience at the Protea Hotel by Marriott O.R. Tambo Airport through the Guest Satisfaction Survey.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a Valued GUEST, your feedback will be shared with the TEAM to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Protea Hotel by Marriott O.R. Tambo Airport and we hope you choose to stay with us again whenever your travel needs bring you back to Johannesburg.

Dear Valued GUESTThank you for sharing your experience at the Protea Hotel by Marriott O.R. Tambo Airport through the Guest Satisfaction Survey.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a Valued GUEST, your feedback will be shared with the TEAM to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Protea Hotel by Marriott O.R. Tambo Airport and we hope you choose to stay with us again whenever your travel needs bring you back to Johannesburg.

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Protea Hotel by Marriott O.R. Tambo Airport. As a Valued GUEST, we see that there is room for improvement based on your feedback. We saw that you rated your overall satisfaction an “8”; however, we also noticed that there were several missed opportunities.Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience, we will discuss your feedback in order to put the correct measures in place to prevent unsatisfactory GUEST experiences from occurring in the future.

Dear BenThank you for sharing your experience at the Protea Hotel by Marriott O.R. Tambo Airport through the Guest Satisfaction Survey.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a Valued GUEST, your feedback will be shared with the TEAM to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Protea Hotel by Marriott O.R. Tambo Airport and we hope you choose to stay with us again whenever your travel needs bring you back to Johannesburg.Thank you for sharing your experience at the Protea Hotel by Marriott O.R. Tambo Airport through the Guest Satisfaction Survey.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a Valued GUEST, your feedback will be shared with the TEAM to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Protea Hotel by Marriott O.R. Tambo Airport and we hope you choose to stay with us again whenever your travel needs bring you back to Johannesburg.

Dearest "Pre and Post Kruger"Thank you for choosing our hotel as your destination of choice while visiting our beautiful country. While we delivered a good experience we noted that there were a few missed opportunities to delight you. We will work harder at providing our Valued GUESTS with the highest levels of hospitality. Our hope is to welcome you back in the future so we may have the opportunity to delight you with exceptional service.

Dear Bruce, Thank you for taking the time to share your recent experience at the Protea Hotel by Marriott O.R. Tambo Airport with us. Your valuable feedback helps identify areas of opportunity for us to improve the GUESTS experience. While I’m glad to hear you enjoyed your stay, I am curious to know if there were any elements of your visit we could have enhanced. The Hotel TEAM is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our Valued GUEST, such as yourself. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Johannesburg.Kind Regards, Claudette Van Niekerk Assistant General ManagerProtea Hotel by Marriott O.R. Tambo Airport

Greetings from Protea Hotel O.R. Tambo AirportWe loved having you as our GUEST, and thank you warmly for the fantastic feedback. It is feedback like yours that inspires us to keep on delivering outstanding GUEST experiences. We look forward to your next visit to South Africa, so we may delight you again.

Dear TomThank you for being our GUEST, we appreciate your feedback. It always makes me happy to share such great feedback with the Hotel TEAM, which motivates and inspires us to continue delivering great GUEST experiences. We look forward to your next stay with us!

Dear GUESTThank you for taking the time to share your recent experience at the Protea Hotel by Marriott O.R. Tambo Airport with us. As the cleanliness of our hotel is a key priority, I am very sorry that your guestroom fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping team in an effort to improve our service. As a Valued GUEST, we hope you choose to stay with us whenever your travels bring you back to Johannesburg.

Greetings from Protea Hotel by Marriott O.R. Tambo Airport.Thank you for being our valued GUEST, and for sharing feedback regarding your recent stay with us. Based on your rating of 3/5 we see that we have some work to do to improve service so we may delight our GUESTS with only the highest levels of service and hospitality. I apologize for failing to meet your expectations. My hope is to welcome you back shortly, so we may delight you with the outstanding experience you have come to expect from us.

Dear Valued GUESTThank you for choosing to stay with us during your recent travels. We appreciate you taking the time to complete the satisfaction survey. As it is our number one priority to provide our GUESTS with the highest possible levels of service and hospitality, it makes me happy to note we have succeeded in meeting your expectations. We will strive to maintain this great momentum to keep delivering outstanding GUEST experiences. We look forward to welcoming you back in the near future.

Dear GUESTWith aspiration to always exceed our GUESTS expectations, we are delighted to note that we succeeded in this promise to you. It is because of such feedback that the TEAM stays motivated to continue to delight our Valued GUESTS. Thank you for staying with us, we look forward to your next visit.

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Protea Hotel by Marriott O.R. Tambo Airport. As a Valued GUEST, we see that there is room for improvement based on your feedback. We saw that you rated your overall satisfaction a 1/5; however, we also noticed that there were several missed opportunities.Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience, we will discuss your feedback with the entire Hotel leadership TEAM so as to put measures in place to improve on service and operations.

Dear Valued GUESTThank you for taking the time to share your recent experience at the Protea Hotel by Marriott O.R. Tambo Airport with us. I am very sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. Unfortunately, this sometimes requires essential renovations in our guest areas.As you noticed, we are currently undergoing a major renovation of our Public GUEST areas. This is sure to provide a highly functional space and stylish décor that meet the modern needs of our valued guests, like you.Although we fell short of meeting your expectations during your past stay, I hope you will consider Protea Hotel by Marriott O.R. Tambo Airport on your next visit to Johannesburg so that we can better deliver upon the guest experience you deserve.

Dear Maia, Thank you for taking the time to complete the Guest Satisfaction Survey in regard to your recent stay at the Protea Hotel O.R. Tambo Airport. As a Valued GUEST, we see that there is room for improvement based on your feedback. We saw that you rated your overall satisfaction an “1”; however, we also noticed that there were several missed opportunities.Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience, we would love to discuss your areas of concerns further. Whenever you have a moment, feel free to contact me directly at the e-mail address below so that we can continue to improve our hotel operations.Kind Regards, Claudette Van Niekerk Assistant General ManagerProtea Hotel by Marriott O.R. Tambo Airport

Dear GUESTThank you for taking the time to share your recent experience at the Protea Hotel by Marriott O.R. Tambo Airport with us.As a Valued GUEST, I was disappointed to hear about your service experience in our dining outlet. With aspiration to always exceed guest expectations, we have unfortunately fallen short of this goal during your recent stay. Your valued feedback highlighted staff service as an area for improvement that I have since shared with the Restaurant Manager, who join me in offering their apologies for their team’s shortcomings.Once again, thank you for providing feedback that will ultimately help improve the service in our dining procedures and effectiveness. We hope you choose to stay with us again whenever your travels bring you back to Johannesburg so that we can provide you with a premium dining experience that not only meet, but exceed your expectations.

Dear James, Thank you for sharing your experience at the Protea Hotel O.R. Tambo Airport through the Guest Satisfaction Survey.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a Valued GUEST, your feedback will be shared with the TEAM to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Protea Hotel O.R. Tambo Airport and we hope you choose to stay with us again whenever your travel needs bring you back to Johannesburg.Kind Regards, Claudette Van Niekerk Assistant General ManagerProtea Hotel by Marriott O.R. Tambo Airport

Dear GUESTThank you for choosing to stay with us during your recent travels. It always warms our hearts to see we have succeeded in providing the highest levels of hospitality to or guest. Thank you for your feedback. We hope to welcome you back in the near future.

Dear GUESTWe always love hearing back from our GUESTS. Thank you for staying with us and for providing your feedback. We will share your feedback with the entire Associate TEAM so we may inspire them to keep up the wonderful service. We are looking forward to your return, and wish you safe and happy travels.

Dear Valued GUESTThank you for choosing to stay with us at Protea Hotel by Marriott O.R. Tambo Airport. It is always a pleasure to receive such great feedback from happy GUESTS. I will share your feedback with the entire associate TEAM as a thank you for the wonderful service they provided. We are looking forward to having the opportunity to welcome you back to our Hotel in the near future.

Thank you for sharing your experience at the Protea Hotel by Marriott O.R. Tambo Airport through the Guest Satisfaction Survey.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a Valued GUEST, your feedback will be shared with the TEAM to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Protea Hotel by Marriott O.R. Tambo Airport and we hope you choose to stay with us again whenever your travel needs bring you back to Johannesburg.

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Protea Hotel by Marriott O.R. Tambo Airport. As a Valued GUEST, we see that there is room for improvement based on your feedback. We saw that you rated your overall satisfaction a 3/5; however, we also noticed that there were several missed opportunities.Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience, we will review your feedback with the Hotel Leadership TEAM and put the correct measures in place to improve on the experience we offer our Valued GUESTS. We hope to welcome you back to the Hotel, so we may delight you with the outstanding experience you expect and deserve.

Dear Valued GUESTThank you for taking the time to share your recent experience at the Protea Hotel by Marriott O.R. Tambo Airport with us.Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this time to apologize for the noise disturbance caused by outside disturbances. Rest assured, we are taking steps to help ensure problems of this nature do not occur in the future. As a Valued GUEST, thank you again for your feedback and we hope to serve you again whenever your travels bring you back to Johannesburg.

Dear Sandra, Thank you for taking the time to share your recent experience at the Protea Hotel by Marriott O.R. Tambo Airport with us. Your valuable feedback helps identify areas of opportunity for us to improve the GUESTS experience. While I’m glad to hear you enjoyed your stay, I am curious to know if there were any elements of your visit we could have enhanced. The Hotel TEAM is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our Valued GUEST, such as yourself. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Johannesburg.Kind Regards, Claudette Van Niekerk Assistant General ManagerProtea Hotel by Marriott O.R. Tambo Airport

Dear Valued GUESTOn behalf of the entire hotel team, I want to thank you for taking the time to rate your recent stay with us.It is always encouraging to receive positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire Hotel associate TEAM as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

Dear GUESTI recognize your time is valuable and appreciate the feedback you have provided.Receiving an unforgettable GUEST experience is one of our highest priorities. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the level of hospitality we offer. I am confident that these necessary steps will ensure your experience is an isolated incident.I hope you choose to stay with us again, whenever your travels bring you back to the area.

Dear Valued GUESTThank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Protea Hotel by Marriott O.R. Tambo Airport. As a Valued GUEST, we see that there is room for improvement based on your feedback. We saw that you rated your overall satisfaction an “8”; however, we also noticed that there were several missed opportunities.Please accept our apology for not meeting your expectations during your stay. We sincerely hope that you will stay with us again in the near future, so that we may delight you with the level of hospitality that we strive to deliver.

Good day Graham, Thank you for taking the time to share your recent experience at the Protea Hotel by Marriott O.R. Tambo Airport with us. Your valuable feedback helps identify areas of opportunity for us to improve the GUESTS experience. While I’m glad to hear you enjoyed your stay, I am curious to know if there were any elements of your visit we could have enhanced. The Hotel TEAM is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our Valued GUEST, such as yourself. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Johannesburg.Kind Regards,

Dear Valued GUESTThank you for sharing your experience at the Protea Hotel by Marriott O.R. Tambo Airport through the Guest Satisfaction Survey.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a Valued GUEST, your feedback will be shared with the TEAM to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Protea Hotel by Marriott O.R. Tambo Airport and we hope you choose to stay with us again whenever your travel needs bring you back to Johannesburg.

Dear GUESTThank you for choosing to stay at our Property during your recent travels. We appreciate your feedback greatly, and will share this with our TEAM so we can inspire and motivate them to continue to deliver exceptional service to our VALUED GUESTS.

Dear GuestWe appreciate you sharing your feedback regarding your recent stay at our property. It makes us glad to hear that you enjoyed the design of our Hotel and that you received the Highest levels of Hospitality. We hope that you will chose to stay with us again, should your travels bring you back to Johannesburg.

Dear Valued GUESTThank you so much for your wonderful feedback and for choosing to stay with us during your travels. Your comments regarding our associates, your meals in our dining outlet and the way the TEAM made you feel will be shared with the entire Hotel TEAM so we may inspire this king of GUEST service at all times.We are looking forward to welcoming you back should your travels bring you back to Johannesburg.

Dear GUESTWe want to thank you for the time taken to give is your kind feedback. It makes us happy to see that we are delivering the highest levels of hospitality to our GUESTS. Our associates love to hear such great feedback as this motivates us to continue to deliver the best GUEST experiences possible. Thank you for choosing our Hotel. We hope to have the opportunity to welcome you back in the near future.

Good Day Valued GUESTThank you for staying with us during your recent travels to Johannesburg. We appreciate all the feedback we get and will bring your comment about the body wash / shampoo / conditioner under discussion. We are quite pleased however that in every other regard we delivered an outstanding stay experience to you.Nothing would make us happier than to welcome you back to our Hotel when your travels bring you back.

Dear GUESTThank you for sharing your experience at the Protea Hotel by Marriott O.R. Tambo Airport through the Guest Satisfaction Survey.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a Valued GUEST, we see that there is room for improvement based on your feedback. We saw that you rated your overall satisfaction an “8”; however, we also noticed that there were several missed opportunities. As we strive to deliver a flawless guest experience we want to apologize for not offering you the best experience possible. Thank you for staying with us and we hope you choose to stay with us again whenever your travel needs bring you back to Johannesburg.

Dear Valued GUESTThank you for choosing to stay with us, as well as taking the time to review your stay with us. It really is very important to us to make sure we deliver the highest levels of hospitality possible. I am happy to see that we delivered an outstanding experience during your time with us. Your feedback will be shared with all the Associates so we may celebrate our successes. We are looking forward to welcoming yo back, should your travels bring you back to Johannesburg.

Dear GUESTWe love hearing from our GUESTS, and thank you for your positive feedback. We put every effort into ensuring we deliver the highest standards of hospitality. I am very happy to note that we delivered on that promise to you. We are looking forward to welcoming you back, when your travels bring you to Johannesburg again.