Front of property - evening/night

Reviews of Holiday Inn Express & Suites Johnstown, an IHG Hotel

2.5 out of 5

Reviews

9.4

Exceptional

Rating 10 - Excellent. 249 out of 327 reviews" "
Rating 8 - Good. 55 out of 327 reviews" "
Rating 6 - Okay. 7 out of 327 reviews" "
Rating 4 - Poor. 4 out of 327 reviews" "
Rating 2 - Terrible. 12 out of 327 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Megan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was the best hotel we’ve stayed at in town and we’re making another reservation for our next visit
Stayed 1 night in Mar 2024
Response from MelissaB, GM on Apr 3, 2024
Megan,Thank you for the best review that we read today! We are so thankful for your kind words, and are so much looking forward to having you again! Enjoy the rest of your day, and see you soon!

10/10 Excellent

Ben

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very modern, bright and clean. Check in staff were extremely friendly and helpful. Rooms were very clean and comfortable. Would stay here again.
Stayed 1 night in Mar 2024
Response from Melissa B, GM on Apr 3, 2024
Hi, Ben.Thanks for choosing to stay with us at the Holiday Inn Express & Suites Johnstown. We loved having you as our guest and appreciate your feedback. Hope to see you again soon!

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Overall decent!
Stayed 1 night in Mar 2024
Response from MelissaB, GM on Apr 3, 2024
Hi, Andrea.Thanks for taking time to share your feedback with us regarding your recent stay with us. We welcome you back the next time that you are in town. Enjoy the greatest day!

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

4/10 Poor

Nick

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from MelissaB, GM on Jan 22, 2024
Hi, Nick,Thank you for taking the time to share your feedback regarding your recent stay with us. I apologize for the issue we had with Expedia payment, but I appreciate you letting our staff take care of it before we checked you in. Enjoy a nice day.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from MelissaB, GM on Jan 10, 2024
Thank you for the 10/10! We loved having you as our guest and appreciate your feedack.

10/10 Excellent

Tania, Arverne

Stayed 1 night in Jan 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from MelissaB, GM on Jan 10, 2024
Thank you for choosing to stay with us! You're the best, and hope to see you soon!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from MelissaB, GM on Jan 10, 2024
Have a great day, and thanks for staying with us!

10/10 Excellent

Charles

Stayed 2 nights in Dec 2023
Response from MelissaB, GM on Jan 22, 2024
Thanks for taking the time to let us know that you enjoyed your stay. Enjoy a great day and hope to see you soon!

2/10 Terrible

Elder

Stayed 1 night in Dec 2023
Response from MBird, General Manager on Dec 20, 2023
Hello, Elder.Thank you for taking the time to share your feedback regarding your reservation. I do apologize for the inconvenience when we upheld the terms and conditions of your non-refundable reservation.

10/10 Excellent

Zykia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish the breakfast had more options but other than that our stay was great.
Stayed 1 night in Dec 2023
Response from MBird, General Manager on Dec 20, 2023
Hi, Zykia.Thank you for taking the time to share your feedback regarding your recent stay with us. We love hearing from our guests, and knowing what went well, and where we need some work. We do follow IHG standards for our breakfast bar, and even includes some extras like biscuits and gravy daily, and gluten free items.We hope to see you again soon. Thanks again.

10/10 Excellent

David

Stayed 1 night in Nov 2023
Response from MelissaB, General Manager on Dec 20, 2023
Thanks for taking the time to share your feedback with us regarding your recent stay with us. Hope to see you again soon!

10/10 Excellent

Betsy

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from MelissaB, General Manager on Dec 1, 2023
Hi, Betsy,Thanks for taking the time to give us a 5/5. We enjoyed having you. Hope to see you soon!

10/10 Excellent

Rita

Stayed 1 night in Nov 2023
Response from MelissaB, General Manager on Dec 1, 2023
Hi, Rita.Thanks for stopping by to give us a 10/10. We love this, and we really enjoyed having you as our guest. Enjoy the best day!

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Nov 2023
Response from MelissaB, General Manager on Dec 1, 2023
Hi, Beverly.We think you are great, too. Thanks for choosing to stay with us at the Holiday Inn Express & Suites Johnstown. Enjoy the best day!

10/10 Excellent

Kristie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
The front desk on check on was friendly professional and courteous. Room was clean and comfortable. Breakfast was great. Great choices and well stocked.
Stayed 1 night in Nov 2023
Response from Melissa,B on Dec 1, 2023
Hi, Kristie.Thank you for taking the time to let us know that you enjoyed your stay with us. We enjoyed having you as our guest, and cannot wait to see you back soon!

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were very friendly.
Stayed 1 night in Oct 2023
Response from MelissaB, General Manager on Dec 1, 2023
Thanks for letting us know that the staff treated you well, Claudia. You have a delightful day!

2/10 Terrible

Kevin, South Park

Review is not of the hotel, it is of Expedia.com. You charged my credit card on September 20 for this one night stay. But when I arrived and checked in, I was told that the hotel never received any payment, and I had to pay again in order to check in. NOT ACCEPTABLE. If this isn't resolved quickly, I will be contacting my credit card company to reverse the payment to you.
Stayed 1 night in Oct 2023
Response from Melissa B on Oct 12, 2023
Hi, Kevin.Thanks for posting your review about your experience with Expedia. We are very sorry that the virtual card from Expedia was not valid, and you experienced issues upon arrival. Please know that we were able to get your card refunded on our end.Enjoy a great day and hope to see you soon!

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
The only complaint I have is that the ac/heating unit was louder than my personal preference. Other than that, this a great place to stay.
Stayed 1 night in Sep 2023
Response from MelissaB on Oct 12, 2023
Hi, Sarah.Thanks for taking the time to share your feedback with us regarding your stay. We're happy to read that you had a nice stay, and apolgize the air conditioning was a bit loud for your preference. Enjoy the best day!

8/10 Good

Donald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was courteous, check in was fast and easy. Romm was very nice. Great breakfast. They had gluten free bagels and muffins, loved that. They also had fresh fruit and a variety of other items. Very nice presentation and very clean. Great business center and areas to relax.
Stayed 1 night in Sep 2023
Response from MelissaB on Oct 12, 2023
Hi, Donald.Thank you for taking the time to share your feedback with us, and thank you for also choosing to stay with us at the Holiday Inn Express & Suites Johnstown. It was so nice having you, and reading your comments. We try to ensure our guests with varying dietary preferences have something to enjoy every day - glad you enjoyed the GF options.Hope to see you soon!

10/10 Excellent

Rick

Stayed 1 night in Sep 2023
Response from MelissaB on Oct 12, 2023
Enjoy a great day!

10/10 Excellent

Sabrina

Stayed 1 night in Aug 2023
Response from MelissaB on Oct 12, 2023
Thanks and have a great day!

8/10 Good

Yonette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Aug 2023
Response from Melissa B on Oct 12, 2023
Enjoy a great day!

10/10 Excellent

Robert

Stayed 3 nights in Aug 2023
Response from MelissaB on Aug 23, 2023
Thanks for the 10/10. Cannot wait to see you again soon!

10/10 Excellent

Yolanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the peace and quiet. The facility was extremely clean and neat. The employess were professional and courteous. I would recommend this hotel.
Stayed 2 nights in Aug 2023
Response from MelissaB, GM on Aug 17, 2023
Thank you for letting us know that you enjoyed your stay with us. It was so nice having you, and hearing from you. Your recommendation is so appreciated. Thanks!

10/10 Excellent

RON

Stayed 1 night in Aug 2023
Response from MelissaB, GM on Aug 17, 2023
Thanks for the 10! You're great.

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 7 nights in Jul 2023
Response from MelissaB, GM on Aug 17, 2023
Our housekeeping staff really does a nice job and takes their roles very seriously to deliver a clean property to our guests. Thanks for letting us know it worked for you. Enjoy a great day!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from MelissaB, GM on Aug 17, 2023
Thank you!

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid choice
Clean, comfortable, and convenient
Stayed 1 night in Aug 2023
Response from MelissaB, GM on Aug 17, 2023
Thank you for letting us know you enjoyed your stay. It was awesome having you with us. See you soon!

10/10 Excellent

Kristin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property seemed well maintained and clean. Room was clean. Breakfast had good options for a free hotel breakfast 😊
Stayed 2 nights in Jul 2023
Response from MelissaB on Aug 1, 2023
Thanks, Kristin, for taking the time to let us know that you enjoyed your stay with us! We are thrilled that you were pleased with the cleanliness and breakfast. We certainly loved having you with us.Enjoy a great day and see you soon!

10/10 Excellent

Kirby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellant
Stayed 2 nights in Jul 2023
Response from MelissaB on Aug 1, 2023
Thanks!Have a great day!

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly
Stayed 1 night in Jul 2023
Response from MelissaB on Aug 1, 2023
We appreciate the kind review. Enjoy a great day!

10/10 Excellent

Karen

Stayed 4 nights in Jul 2023
Response from MelissaB, GM on Aug 17, 2023
Thanks, Karen. You are appreciated!

10/10 Excellent

Darlene

Stayed 1 night in Jun 2023
Response from MelissaB on Aug 1, 2023
Thanks and have a great day!

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Stayed 2 nights in Jun 2023
Response from MelissaB on Aug 1, 2023
Thanks for staying with us. We loved having you!

6/10 Okay

Beth

Stayed 3 nights in Jun 2023
Response from MelissaB on Aug 1, 2023
Thanks for taking time to share your score feedback. I have no notes regarding your stay.

8/10 Good

Emily

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room comfortable, clean and modern. Breakfast needs more fruit. Coffee extremely weak.
Stayed 2 nights in May 2023
Response from MelissaB, GM on Jun 5, 2023
Hello, Emily.Thanks for passing along your feedback regarding your recent stay with us. We appreciate hearing from you. I'll pass along the comments to IHG regarding fruit - we do stock two standards of bananas and oranges (sometimes we rotate apples in).Enjoy a great day!

10/10 Excellent

Laquatha

Traveled with family and small children
Property was clean and quiet. Linda and Ashley were so sweet.
Stayed 1 night in May 2023
Response from MelissaB, GM on Jun 5, 2023
Hi, Laquatha,Thanks for letting us know that you enjoyed your visit to see us. We loved having you, and appreciate your feedback. Linda and Ashley are great - I'll be passing your wonderful comments along.Enjoy the best day!

10/10 Excellent

Kathleen, San Diego

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is always amazing. Rooms are always very very clean. The breakfast in the morning is one of the best ones I’ve ever had and they even have Gluten Free options! Love this place every time we come to visit family in the Johnstown/Windber area!
Stayed 2 nights in May 2023
Response from MelissaB, GM on May 10, 2023
Hi, Kathleen.Thank you so much for staying with us. We love having you as our guest, and truly value your feedback. Your continually choosing to stay with us when you're in town is such a nice compliment - repeat business is the best!Enjoy the greatest day and thanks again.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Safe, comfortable, good complimentary breakfast
Stayed 1 night in Apr 2023
Response from MelissaB, GM on May 10, 2023
Thanks for sharing your review with us. We loved having you as our guest, and appreciate your kind review. Hope you have a great day!

10/10 Excellent

Deborah

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This property was convenient when visiting family in Johnstown
Stayed 2 nights in May 2023
Response from MelissaB, GM on May 10, 2023
Fantastic news hearing that our location fit your location needs well. Enjoy the best day!

8/10 Good

Lori, Amelia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was great. It was clean. The staff was ok. Talking on cell phone with a private call while I was at the front desk was rude. Didn’t get off call for a few minutes while trying to assist me.
Stayed 1 night in May 2023
Response from MelissaB, GM on May 10, 2023
Hi, Lori.Thanks for taking the time to share your feedback with us. It was great hearing from you.I apologize for the staff being on a cell phone - that is not behavior I condone, as our guests are our priority when they are arriving. Not knowing the situation, I will comment that our staff has had some issues with our system and did make calls to Management on their cells a few times these past two weeks (its easier when numbers are programmed into cell phones now) but there is no excuse for not putting the phone down. I'll be sure to follow-up with my staff to address; thanks for passing that along. Enjoy a great day!

10/10 Excellent

William

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from MelissaB, GM on May 10, 2023
Have a super day!

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from MelissaB on Jun 5, 2023
Thanks for the feedback!

10/10 Excellent

Beverly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Weird parking rules
Stayed 2 nights in Apr 2023
Response from MelissaB on Apr 28, 2023
Thanks for taking the time to share your feedback regarding your recent stay with us, and the 5/5 score. We appreciate. I'm not quite sure what the reference to parking is, but please know the hotel has parking available around the hotel entrances and your key will conveniently allow access into the exterior doors. Enjoy a great day!

4/10 Poor

Joseph

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The staff wasn't friendly at check in or check out. I feel they charge a lot for what you get. They charge a $5 parking fee. It's located in a strip mall area. Who charges an extra parking fee for outdoor parking at a strip Mall?
Stayed 1 night in Apr 2023
Response from MelissaB on Apr 28, 2023
Hi, Joseph,Thanks for taking the time to share your feedback regarding your stay with us. I'm sorry to read that you felt our staff wasn't friendly during your interactions. This certainly is not the norm at our hotel with any of our staff, and I'm sorry that was your experience. We do charge a nominal fee for our parking lot and I do hope that you were able to enjoy the safety and security of our 40 security cameras, and numerous other included amenities. Enjoy a nice day!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from MelissaB on Apr 28, 2023
Thanks and enjoy a great day!

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet
Stayed 1 night in Mar 2023
Response from MelissaB on Apr 28, 2023
We loved having you as our guest and appreciate the time it took share your review. We hope to see you soon!

10/10 Excellent

Andrea

Stayed 1 night in Apr 2023
Response from MelissaB on Apr 28, 2023
Thank you for staying with us and for taking time to share your feedback with us. Enjoy a great day!