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Reviews of Hallmark Regency Hotel - Johor Bahru

3.5 out of 5
Hallmark Regency Hotel - Johor Bahru
Jalan Harimau, Taman Abad, Johor Bahru, Johor

Reviews

7.2

Good

Rating 10 - Excellent. 36 out of 318 reviews" "
Rating 8 - Good. 142 out of 318 reviews" "
Rating 6 - Okay. 100 out of 318 reviews" "
Rating 4 - Poor. 27 out of 318 reviews" "
Rating 2 - Terrible. 13 out of 318 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

8.0/10

Amenities

6.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Gong Chyi

Business traveler
Liked: Cleanliness, staff & service, room comfort
Worth your price stay.
The location is good. A food court is nearby. Price is worth it.
Stayed 1 night in Nov 2023

4/10 Poor

Sii Doo Donny

Stayed 2 nights in Oct 2023

6/10 Okay

Gong Chyi

Business traveler
Liked: Staff & service
Good location with KSL around.
The family with kids next door were noisy even at 1am.
Stayed 1 night in Oct 2023

8/10 Good

kenneth

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
food court
Stayed 1 night in May 2023

8/10 Good

Teoh Ai

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
near to JB sentral
Stayed 1 night in Apr 2023
Response from Ronald on Apr 29, 2023
Thank you for the review. We hope you had a pleasant stay with us.

8/10 Good

Yong

Stayed 2 nights in Jan 2023

4/10 Poor

Tan

6/10 Okay

Lai

Stayed 1 night in Oct 2022

6/10 Okay

Sharon Maggie

Traveled with family
Liked: Cleanliness, staff & service
Property needs upgrading eg carpet is wearing thin, decorations are outdated
Stayed 1 night in Oct 2022

2/10 Terrible

Nurul Asyiqin

Stayed 1 night in Nov 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Dec 2020
Response from Ronald on Jan 1, 2021
Thank you

4/10 Poor

Mohd razali

Stayed 1 night in Jul 2020
Response from Ronald on Jul 22, 2020
Thank you for the feedback.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities
Bathtub only hot water, cool water was no function
Stayed 1 night in May 2020
Response from Ronald on Jun 8, 2020
Hi We are looking into it and will rectify the faulty valve.

10/10 Excellent

AIMY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort stay
nice and convenient stay with a food court just behind the hotel building
Stayed 1 night in Nov 2019
Response from Ronald on Dec 11, 2019
Thank you very much for the wonderful review.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
overall satisfied. Value for money.
Stayed 1 night in Nov 2019
Response from Ronald on Dec 4, 2019
Thank you for the wonderful response

8/10 Good

CYT, Singapore

Traveled with family
Liked: Cleanliness, staff & service, amenities
Near eating places, helpful staff, value for money breakfast.
Stayed 2 nights in Nov 2019
Response from ronald on Dec 4, 2019
Thank you for the wonderful response.

4/10 Poor

Chan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Poor Housekeeping
Pillow case not change. Toilet condition is bad.
Stayed 1 night in Nov 2019
Response from Ronald on Nov 15, 2019
All our linen are changed on daily basis.

10/10 Excellent

sg, SG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good near ksl. My second time stay will come again in future
Stayed 1 night in Oct 2019
Response from Ronald on Nov 3, 2019
Thank you very much

8/10 Good

Ceniza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Ronald on Oct 21, 2019
Thank you very much.

6/10 Okay

Shenice

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2019
Response from Ronald on Oct 21, 2019
Thank you very much

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice environment
Clean and comfy in overall. Will come again.
Stayed 1 night in Sep 2019
Response from Ronald on Oct 21, 2019
Thank you very much.

8/10 Good

Calvin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs is friendly, room Is clean and location is easy accessible. But the room should have placed some chair or table as cannot put our stuffs.
Stayed 2 nights in Aug 2019
Response from Ronald on Aug 30, 2019
Thank you very much for the feedback All rooms have writing desk

6/10 Okay

Soo Chee Wah

Liked: Staff & service
Noisy Neighbors.
I am a regular here. But my last stay was a bad experience. I was given a connecting room with very very loud neighbors. They were making so much noise I could not sleep.
Stayed 1 night in Jul 2019
Response from Ronald on Aug 8, 2019
Hi Sir/Mdm We apologize for this but if you need us to tell neighbour to lower their volume you can always ring reception up on Zero to reach us. We are 24 hours.

8/10 Good

Verified traveler

Liked: Cleanliness, amenities
Stayed 1 night in Jul 2019
Response from Ronald on Aug 10, 2019
Thank you.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Ronald on Aug 10, 2019
Thank you

2/10 Terrible

Verified traveler

Stayed 1 night in Jun 2019

4/10 Poor

Henry

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Condition very rundown. No parking space except to park at road.
Stayed 1 night in Jun 2019

4/10 Poor

Faizal

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Need major overhaul.
Not for family stayover. Room smell of ciggy and moldy. Bed are hard and pillow need to be thrown away. Bath towels are looks like a rug and toilet got a sewage smell. On hot days, a/c not cold enough for the whole room. To the point that I check out early and not staying.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
convenient, good air con, clean, good service, location good
Stayed 1 night in Jun 2019
Response from Ronald on Jun 17, 2019
Thank you very much,

8/10 Good

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Excellent spacious room and good location near KSL. But I wish SUGARLESS coffee and tea are provided instead of just 3-in-1 instant coffee
Stayed 1 night in Jun 2019
Response from Ronald on Jun 12, 2019
Hi sir/mdm We have a full range coffee bar located at the lobby. Im sure our full range coffee bar will suit your needs.

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a very basic simple and clean hotel. Staff are very attentive and smart. Location is convenient.
Stayed 2 nights in May 2019
Response from Ronald on Jun 12, 2019
Thank you

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast check in, check out, comfortable stay and clean n big rooms.
Stayed 1 night in Apr 2019
Response from Ronald on Jun 4, 2019
Thank you very much. We look forward to your future stays.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Cosy and good facilities with a good breakfast offering.
Stayed 3 nights in Apr 2019
Response from Ronald on Jun 4, 2019
Thank you very much. We look forward to your future stays.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Ronald on Apr 10, 2019
Thank you for the wonderful response. we look forward to your future stays with us.

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Strategic Location (Shopping + Food)
I like staying here mainly because it is within walking distance to KSL Shopping Complex and the surroundings where food choices is plentiful.
Stayed 1 night in Jan 2019
Response from Ronald on Apr 10, 2019
Thank you for the wonderful response. we look forward to your future stays with us.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
This hotel is good where is near to KSL city for shopping
Stayed 1 night in Feb 2019
Response from Ronald on Mar 7, 2019
Thank you for the feedback

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
P&Q
Pleasant and quiet hotel
Stayed 1 night in Jan 2019
Response from Ronald on Mar 7, 2019
Thank you for the feedback.

6/10 Okay

Bee Lan

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2019
Response from Ronald on Mar 7, 2019
Thank you

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There’s still room for improvement in the buffet breakfast area. Besides that everything was great. Clean room and great staff.
Stayed 2 nights in Dec 2018
Response from Ronald on Dec 24, 2018
Thank you and we look forward to serve your better.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Please implement some smoking room in the hotel.
Stayed 1 night in Dec 2018
Response from Ronald on Dec 24, 2018
Hi sorry but due to very limited room in the property all rooms are non smoking. We have dedicated smoking corner located at outside lobby.

6/10 Okay

Raymond

Liked: Staff & service
I chosen the room with window from the photo, but was given a storeroom (no window). Luckily just for a night. Although location was close to Palangi, hotel rating is misleading.
Stayed 1 night in Nov 2018

8/10 Good

LEUNG, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from ronald on Nov 17, 2018
Thank you and we look forward to your future stay with us.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from ronald on Nov 17, 2018
Thank you and we look forward to your future stay with us.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
booked 1 night for dec 2018 & 2 nights for Feb 19
have stay at this hotel a few times. good location, near KSL mall. there is a local hawker center just right behind this hotel which you can find nice & good food at cheap prices.
Stayed 1 night in Oct 2018
Response from ronald on Nov 17, 2018
Thank you and we look forward to your future stay with us.

8/10 Good

Mah Soon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from ronald on Nov 17, 2018
Thank you and we look forward to your future stay with us.

6/10 Okay

Lim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Ronald on Jul 26, 2018
Thank you very much. We look forward to your future stays.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was nice just the parking space is limited and inconvenient at all. Hotel management should figure out this problem. Overall is pleasing!
Stayed 2 nights in Jun 2018
Response from Ronald on Aug 5, 2018
Car Park is public car park.

6/10 Okay

Verified traveler

Disliked: Staff & service, room comfort
ok
there is no parking have to rely on public parking not safe
Stayed 1 night in Jun 2018
Response from Ronald on Jul 26, 2018
Hi we have been clear on parking facilities is public on expedia site. We are a small hotel. our Staff are sufficient to run the hotel 24 hours reception.