Ratings based on 126 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
89% of guests recommend
3.3 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Location is Good

Posted Jun 6, 2015
Those driving avoid Going out often cos Heavy traffic expected
4 out of 5
Recommended
for Everyone
by A verified traveler from Sabah

Convenient location & pleasant staff

Posted May 25, 2015
Pros: Strategic location near to shopping mall & easy access to major roads around JB area.
Cons: 1. Easy access to parking via hotel, current walkway not ideal during heavy rain. 2. Parking drive way too narrow & small for MPV
Location: Komtar shopping arcade, night bazaar, convention centre
I was holidaying in JB for 4D3N with my girlfriend in May 2015 & managed to book this hotel via Expedia. The hotel is clean & its crew ever ready to assist with a smile. I have no regret staying here & would love to come back here again on my next visit.
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Puteri Pacific is my mom choice

Posted May 15, 2015
Pros: the buffet is very good
Cons: pls do something to your carpark
Location: very good location
love the hotel, and the staffs are very friendly, buffet food are nice
1 out of 5
by A verified traveler

Posted Apr 11, 2015
Bad experience. Staffs should treat every guest like vip no matter who is the guest. So please..
4 out of 5
Recommended
for Everyone
by A verified traveler from sg

Posted Apr 10, 2015
Good location to all mall and eateries nearby.. however, they should change the exterior of the hotel.
3 out of 5
Recommended
for Couples
by A verified traveler from Singapore

Outdated hotel

Posted Apr 9, 2015
Pros: hotel ambiance
Cons: Room condition
Location: Kota raya shopping centre is next to hotel. Can grab food there.
Next to Kota Raya Shopping Centre. 10 min walk to City Square and Komtar JBCC. Outdated room. Breakfast was ok.
2 out of 5
by A verified traveler from Kuala Lumpur

Service and Maintenance

Posted Mar 25, 2015
Pros: Nothing
Cons: All including hotel maintenance, service, food etc.
Location: Nothing much.
The hotel is poorly service and maintain. The toilet door cannot be shut and the finishes are all fading in colour. The first time I visited this hotel was in 1995 and back then, this is the best hotel in Johor Bahru with great variety of breakfast and lunch and dinner. However, this time even the nasi lemak is completely tasteless. How disappointing.
3 out of 5
Recommended
for Couples
by A verified traveler

quality not up to standard

Posted Mar 24, 2015 on Hotels
Checked in at 5pm, room not ready. Took half hour before we got our room. Rooms in need of major facelift. Saving grace is the buffet breakfast. Good spread. Have to clear own table to get a seat. Staffing issues throughout hotel.
4 out of 5
Recommended
for Families
by Zaleha from Singapore

qualityfor money

Posted Mar 19, 2015 on Hotels
Get a away stay
4 out of 5
Recommended
for Personal Event
by MUHAMAD FAIZAL from SINGAPORE

Minimal Occurrence expected

Posted Mar 19, 2015 on Hotels
As Normal Staying in The HOTEL with No SOUNDPROOFING ROOM,ANY Kind of Noise can B Captured When Passing by...The Aircon Switch Button Never React Supposely to be When I switch it off but Never Go off..Safe Box Which Never Work..Pillows Not Comfortable Enough,Cause No Hotel willing to Stuffing it with Cotton Fillings..Round Table in Room seen with UnVarnish Wood condition..