Ratings based on 23 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
87% of guests recommend
3.4 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

A good place to stay for a get away

Posted Jun 25, 2014
Pros: Near by to all shopping centres
Location: Lots of rhings
Very comfortable and convenience link to most shopping centres, food courts and cineplex
3 out of 5
Recommended
for Everyone
by A verified traveler

A good place to stay for a get away

Posted Jun 25, 2014
Pros: Near by to all shopping centres
Location: Lots of rhings
Very comfortable and convenience link to most shopping centres, food courts and cineplex
3 out of 5
Recommended
for Everyone
by A verified traveler

Good location, but some improvements needed

Posted Jun 15, 2014
Pros: Location
Cons: See my comments above
1. Staff was friendly and helpful. Will be even better if they can be cross-trained and deployed to be at the reception counter at the "peak" check-out period from say 11.40am to 12 noon, so that guests checking out, especially those that have already settled their bills need not wait a long time to hand in their room cards. 2. Broad-band reception was very intermittent and constantly lagging, so access to the internet was torturous. 3. Air-conditioning was weak, so that even when set at the highest speed and at the lowest temperature, the room was still warm!
3 out of 5
Recommended
for Everyone
by Lukas from Hong Kong

You get what you pay

Posted May 30, 2014
Pros: Close location to Sentral bus station
Cons: upgrade the hotel rooms
Location: Conveniently located to Sentral bus station and shopping malls
The stay was ok as the hotel is very conveniently located close to Sentral Bus Station (walking distance, however a bit difficult to find the first time if you arrive by bus from Singapore). As the prize is at the lower end, it also reflects the quality of the hotel. The rooms are a bit run down, however they are clean and fairly big. Wifi is in included in the price but definitely not fastest one. Breakfast was average, Staff very friendly and check-in process straight forward.
2 out of 5
by Josh from Singapore

Horribly wifi, room looks old, good for short stay

Posted May 12, 2014
Pros: Pool, friendly service.
Cons: Wifi speed, upgrade TV, bathroom
Location: Close to City Square and other shopping malls, but taxis don't frequently come to the hotel so must ask doorman to call a taxi for you.
We stayed here 2 nights on a weekend. We wanted to book a hotel with a pool in JB so we decided on this one based on the price and location. First, the wifi is horrible. It requires each device to log in with a different username and password and the connection is so poor you have to log in multiple times a day. Also, the password expires in 24 hours so you have to call the front desk to get a new password for each of your device again. It is so inconvenient. I don't know why they can't have faster internet in a 4 star hotel. Also, considering this is a 4 star hotel, I am just wondering why they don't bother to upgrade the TVs in the room to flatscreen HD TVs. The standard boxy TV had very bad reception as well. The bathroom shows a lot of wear and can use some upgrading. One thing I found bewildering was room service came to our room rather early in the morning when we were still sleeping. We forgot to put the "Do Not Disturb" sign on our door, but it wasn't too late in the morning and when room service came in, it woke us up. Thankfully, they left right away after realizing we were still in the room. Check-in and check-out was smooth and the staff were very friendly, which made up for all the above that was lacking. Overall, book here if your stay is short and you are looking for a hotel that is relatively close to the center and has a pool.
3 out of 5
Recommended
for Everyone
by sma from kuala lumpur

Great food but room and service needs upgrading

Posted May 7, 2014
Pros: Location and food
Cons: Service and room facilities
Stayed for 2 nights, 2 rooms booked but one of the rooms for one night only. Managed to get adjoining rooms but one of the rooms had WC clogging thus we had to utilise only one room especially the bathroom. So when we checked out, we informed the front desk that one of the blankets in the 'faulty' room is left in ours (due to having to share the sleeping quarters - faulty WC = unfavourable smell) we were told to run back upstairs to write a note on the blanket to say it was from the other room. Why do we even bother informing the front desk I don't understand. Guest service very much in need of an upgrade. With a baby in hand, my poor husband had to run upstairs leaving me to settle the check out procedure and juggling a restless baby at the same time. Truly an unnecessary hassle to a paying hotel guest.
4 out of 5
Recommended
for Everyone
by Zack from Sg

Hotel near Checkpoint

Posted May 5, 2014
Rooms were clean. The hotel is situated near shopong malls. Definitely will stay here again for our next trip.
3 out of 5
Recommended
for Everyone
by Roger from Singapore

Convenience and easy access to City Square

Posted Apr 21, 2014
Good location. Nearby checkpoint and city square shopping mall. Hotel staff is friendly n helpful. Breakfast quality is below hotel standard but matched to price.
4 out of 5
Recommended
for Everyone
by Yeoh

Downtown hotel that easy to those tourism places.

Posted Apr 1, 2014
Pros: Easy to locate.
Cons: Nil
Location: Surrounding with shop lots as well as the "City Mall".
Check-in late on the first night, the hotel receptionist are friendly and they were helping me to arrange 2 rooms nearby each other on the same floor. The services of the staffs from the restaurant ground floor are meeting my expectation. Well trained.
2 out of 5
Recommended
by Bil from Sg

Posted Aug 6, 2013 on Hotels.com
Service could have been much better.