Of all the Holiday Inn Express's I have stayed at, I have never heard that "their policy is to not daily clean and restock a room unless the the customer ask them too".
We got in late on a Fri., got up early Sat. and went to a family reunion at a park that lasted all day, came back to the room about 6:00 PM (tired, sweaty and ready for a shower) and it looked just like we left it.
Especially, there were no clean towels. They were piled in the floor of the bathroom, where we left them. My wife had to go down to the front desk and beg for towels and coffee for the next morning. They were totally unconcerned (shoulder shrugs was the only response she could get). We just stayed at another HIEH for 4 days, 2 months ago and it wasn't a "policy" there. I will try different hotel brand next time. Oh and they tagged my card for $30.89, and I can't find out why. I am guessing they probably charged the towels we got at the desk to the room. I reviewed all the paperwork they left in the room and stuck to the back of the door, no where did they say anything about the "policy"