Exterior

Reviews of Holiday Inn Express Hotel & Suites Paragould, an IHG Hotel

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 216 out of 405 reviews" "
Rating 8 - Good. 124 out of 405 reviews" "
Rating 6 - Okay. 39 out of 405 reviews" "
Rating 4 - Poor. 17 out of 405 reviews" "
Rating 2 - Terrible. 9 out of 405 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

SP

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although bottom floor is under construction, other areas are nicely renovated.
Stayed 1 night in Mar 2024

10/10 Excellent

Jamie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are lovely. Especially the young womanwho checked us in. She is 5 stars by herself! The rooms are nice. Not out of date. Thank you.
Stayed 1 night in Mar 2024

10/10 Excellent

Kip

Traveled with family
The rooms were beautiful and very clean. Front desk lady was very welcoming, ladies cleaning the rooms very friendly and the lady serving the breakfast was also very friendly and kept everything full. The breakfast was outstanding. Highly recommend staying here
Stayed 1 night in Mar 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Even with remodeling going on it was clean and quiet. Staff was super friendly and helpful.
Response from Stacey on Feb 9, 2024
Thank you for your review! We look forward to serving you again in the future.

10/10 Excellent

Aldea

Traveled with family
Very clean and comfortable room.
Stayed 2 nights in Jan 2024
Response from Stacey on Jan 22, 2024
Thank you for your positive review. We are pleased to hear you enjoyed your stay, and we hope to serve you again in the future.

10/10 Excellent

Marla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Stacey on Jan 22, 2024
Thank you for choosing to stay with us and we hope to serve you again in the future.

8/10 Good

thomas E.

Liked: Cleanliness, staff & service, property conditions & facilities
Overall everything was great. The only issue was checking in. The wife and I felt like we waited too long for the hotel desk clerk as she was not at the front in a timely manner.i had to go hunt her down
Stayed 1 night in Jan 2024

10/10 Excellent

Gary, Columbia

Stayed 1 night in Jan 2024

8/10 Good

Resad, Fort Lauderdale

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities
Stayed 5 nights in Dec 2023

10/10 Excellent

Kara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Stacey on Dec 5, 2023
Thank you for your star review! We look forward to serving you again in the future.

10/10 Excellent

Patricia

Stayed 3 nights in Nov 2023
Response from Stacey on Dec 5, 2023
Thank you for your positive review, we hope to serve you again in the future.

8/10 Good

Vicky

Liked: Cleanliness, staff & service
carpets were worn, windows were covered with plastic and tape. Staff were accommodating, but had a huge issue with check-in due to Expedia not sending the reservation to the hotel. Will NEVER use Expedia again!
Stayed 1 night in Nov 2023

10/10 Excellent

YVETTE, GULFPORT

Stayed 1 night in Oct 2023
Response from Stacey on Dec 5, 2023
Thank you so much for choosing to stay with us! We hope to see you again, and Happy Holidays!

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Paragould
Very nice place to stay. Doing some renovations. Our room was great, the breakfast was outstanding and the staff were all friendly and professional, Will stay again.
Stayed 1 night in Oct 2023
Response from Stacey on Oct 10, 2023
Thank you so much! We are pleased to hear that you had a wonderful stay and we look forward to serving you again in the future.

10/10 Excellent

Lawrence, Sherwood

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area awesome staff and even though they are remodeling the place is quiet and clean
Stayed 3 nights in Sep 2023
Response from Stacey on Sep 29, 2023
Thank you for your positive review! We hope to serve you again in the future.

4/10 Poor

John

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Not a good stay
It was not a good experience. 3 trips back down stairs because the keys wouldn’t work, then given a different room (downgraded) and to discover the shower didnt work. And had to go downstairs to tell front desk because the phone didn’t work. So got moved to a 3rd room. Which the shower worked but the door wouldn’t stay shut and the room phone did not work either. And this is after checking in was messed up and the front desk person had to call the day manager to try and get figured out, and stil wound up just putting me in a room and said they would figure it out in the morning.
Stayed 1 night in Sep 2023

10/10 Excellent

City Of

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Stacey on Sep 24, 2023
Thank you for your review! We hope to serve you again in the future.

10/10 Excellent

Lawrence, Sherwood

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and friendly
Stayed 3 nights in Sep 2023
Response from Stacey on Sep 24, 2023
Thank you so much, we hope to serve you again in the future.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Stacey on Sep 24, 2023
:) Thank you so much! See you next time

4/10 Poor

judy, Silverhill

Stayed 2 nights in Aug 2023
Response from Stacey on Sep 24, 2023
I am sorry to find out your stay was anything less than amazing. If you would like to speak to me about your troubles please feel free to contact me anytime. Thank you again.

6/10 Okay

Pauleen

Business traveler
Liked: Staff & service
Serious Humidity Issues
The humidity was so bad in the guest rooms that the carpet felt wet. When I complained about the first room they put me in they tried size more rooms and they were all just as bad. The staff were great and loaned me a dehumidifier to use in my room. They are doing renovations to resolve the issue but it’s serious.
Stayed 2 nights in Aug 2023
Response from Stace on Aug 17, 2023
Thank you for taking time to fill out the review survey. I am sorry to know your stay was anything less than amazing. We hope to serve you again in the future.

8/10 Good

Frank, Morris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Stacey on Aug 17, 2023
Thank you for your review! We hope to serve you again in the future.

10/10 Excellent

Edna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk ladies on Sat 7/22/23 were very helpful. Warm welcome. The ladies in the dining breakfast on Sun and Mon am were very helpful.
Stayed 2 nights in Jul 2023
Response from Stacey on Jul 27, 2023
Thank you for choosing to stay with us, we are pleased to know you enjoyed it. We hope to serve you again in the future.

10/10 Excellent

Kathie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Stacey on Jul 24, 2023
Thank you for choosing to stay with us and we hope to serve you again in the futre.

10/10 Excellent

Rhonda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was quiet. Staff was great. Breakfast was great.
Stayed 1 night in Jul 2023
Response from Stacey on Jul 11, 2023
Thank you for your positive review! We look forward to seeing you again in the future.

8/10 Good

Jordan

Traveled with family
Liked: Staff & service, amenities
Great place to stay.
Stayed 1 night in Apr 2023
Response from Stacey on Apr 26, 2023
Thank you for choosing to stay with us we are pleased to know you enjoyed it! We hope to serve you again in the future.

10/10 Excellent

Pat

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend stay
My stay was pleasant. Room was clean and the staff was friendly.
Stayed 2 nights in Feb 2023
Response from Stacey on Feb 22, 2023
We are so happy to read you enjoyed your stay with us here and we hope to serve you again in the future.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people!!
Stayed 1 night in Feb 2023
Response from Stacey on Feb 22, 2023
Thank you so much for your review! We hope to serve you again in the future.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Stacey on Feb 14, 2023
Tracy thank you fro choosing to stay with us we are so happy to read you enjoyed it. We hope to serve you again in the future.

8/10 Good

Jeanine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 3 nights in Jan 2023
Response from Stacey on Jan 18, 2023
Thank you for you choosing to stay with us and we hope to serve you again in the future.

8/10 Good

Travis

Response from Stacey on Mar 9, 2023
Thank you for choosing to stay with us and we hope to serve you again in the future.

8/10 Good

Angie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Pet friendly hotel.
Really nice staff. Great location. Room was very clean. The only issue we had was the bed was a little hard for our taste. Entire property was dog friendly. Would definitely stay there again.
Stayed 2 nights in Dec 2022
Response from Stacey on Jan 18, 2023
Thank you for choosing to stay with us and we hope to serve you again in the future.

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Stacey on Dec 22, 2022
Thank you for your positive review and we hope to serve you again in the future. Happy Holidays!

10/10 Excellent

Tara, Belton

Stayed 1 night in Dec 2022

10/10 Excellent

Gerald

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff they made me so comfortable and safe, accomadating and generous to me, will always come back
Stayed 1 night in Nov 2022
Response from Stacey on Dec 22, 2022
Thank you for your positive review. We are looking forward to your next stay with us. Happy Holidays!

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Stacey on Nov 1, 2022
Thank you for your wonderful review and we hope to serve you again in the future.

6/10 Okay

Frank C

Liked: Cleanliness, staff & service, amenities
It was convenient to the event that I attended. The room was clean and the breakfast was good. Only one thing that I believe is in serious need of attention. The elevator doors close to quickly and to firmly. The safety mechanism that causes the door to spring open when coming in contact with an object does not work well. I have had recent shoulder replacement surgery which renders me susceptible to a shoulder injury that might result in further surgery. Saturday, I followed two young mothers as we headed to the elevator to go to our rooms. Each mother had a little girl. When the elevator arrived, the first mother got on with her child followed by the second mother and her child. I was entering last. As we entered, the second mother stopped in the middle of the carriage and the second child stopped behind her. I was also entering the carriage at that point and I had to stop. Unfortunately, I was in the door when it closed, like the meat in a sandwich. I have been experiencing issues with my shoulder ever since. I will be seeing a physician about my shoulder soon. - Those elevator doors require adjustment and repair.
Stayed 2 nights in Sep 2022
Response from Stacey on Oct 10, 2022
I am sorry to read that you had some trouble with the elevators doors. Thank you for bringing this to my attention so I can address this.

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Guest Service!!
While our room smelled a little funny, it was clean and comfortable. The service was OUTSTANDING. Everyone was amazing. The breakfast was a little different each day, so that was a nice change of pace for our multiple day stay. The Mexican restaurant next door is delicious as well. Would definitely recommend staying here.
Stayed 3 nights in Sep 2022
Response from Stacey on Oct 10, 2022
Thank you for choosing to stay with us and we hope to serve you again in the future.

8/10 Good

Gwen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly. Our carpet was wet and we had to keep a fan on it. It never did dry (3 days). There were several ants including one in my bed...eek
Stayed 4 nights in Sep 2022
Response from Stacey on Sep 12, 2022
Gwen,I am sorry to hear your stay with us was anything short of amazing. Our apologies for your issues I hope you told the desk agent about them so that we could attempt to make you more comfortable. We hope to serve you again in the future.

4/10 Poor

David

Traveled with family
Disliked: Staff & service, room comfort
In the top 3 of worst hotel stays we've ever had.
Of all the Holiday Inn Express's I have stayed at, I have never heard that "their policy is to not daily clean and restock a room unless the the customer ask them too". We got in late on a Fri., got up early Sat. and went to a family reunion at a park that lasted all day, came back to the room about 6:00 PM (tired, sweaty and ready for a shower) and it looked just like we left it. Especially, there were no clean towels. They were piled in the floor of the bathroom, where we left them. My wife had to go down to the front desk and beg for towels and coffee for the next morning. They were totally unconcerned (shoulder shrugs was the only response she could get). We just stayed at another HIEH for 4 days, 2 months ago and it wasn't a "policy" there. I will try different hotel brand next time. Oh and they tagged my card for $30.89, and I can't find out why. I am guessing they probably charged the towels we got at the desk to the room. I reviewed all the paperwork they left in the room and stuck to the back of the door, no where did they say anything about the "policy"
Stayed 2 nights in Sep 2022

10/10 Excellent

CATHERINE

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and clean! Great for our overnight!
Stayed 1 night in Aug 2022
Response from Stacey on Aug 31, 2022
Thank you for choosing to stay with us and we hope to serve you again in the future.

4/10 Poor

Rebecca, Auburn

Traveled with partner, Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Shocked at groups of staff smoking at front entrance Rooms were very damp and musty smelling
Stayed 1 night in Aug 2022
Response from Stacey on Aug 29, 2022
I'm sorry to hear that your stay was less than amazing. Thank you for bringing the smoking issue to my attention. I will address it first thing this morning.

10/10 Excellent

Regina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was just a stop over for one night on our way back from vacationing on the Gulf. Very nice place, Helpful employees, Clean invironment.
Stayed 1 night in Jul 2022
Response from Stacey on Aug 29, 2022
Thank you for choosing to stay with us and we hope to serve you again in the future.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this place, we stay here alot
Stayed 1 night in Aug 2022
Response from Stacey on Aug 29, 2022
Always a pleasure to serve you! We look forward to your next visit.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, comfortable, restaurant and gas station next door. Breakfast was great!
Stayed 1 night in Jul 2022
Response from Stacey on Aug 5, 2022
Thank you for choosing to stay with us we are so pleased to hear you enjoyed your time spent with us. We look forward to serving you in the future.

10/10 Excellent

Jeffrey, Haynesville

Stayed 1 night in Jul 2022

6/10 Okay

Utley

Traveled with family
Liked: Staff & service
Stayed 1 night in Jul 2022
Response from Stacey on Aug 5, 2022
Thank you for choosing to stay with us and we hope to serve you one day in the future. I'm sorry if you had any difficulties with you stay.

8/10 Good

Nicole

Stayed 1 night in Jul 2022
Response from Stacey on Jul 5, 2022
We are pleased to hear that you enjoyed your stay with us and we hope to serve you again in the future.

10/10 Excellent

Kimberly

Traveled with pets, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Pet friendly can be difficult to find.
Stayed 1 night in Jun 2022
Response from Stacey on Jul 5, 2022
We are pleased to hear you enjoyed your stay with us and we hope to serve you again in the future.

10/10 Excellent

Byron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Stacey on Jun 24, 2022
Thank you for choosing to stay with us and we are so pleased to hear you enjoyed your stay! We hope to get to serve you again in the future.