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Reviews of SureStay Plus by Best Western Jonestown Lebanon Valley

2.5 out of 5
SureStay Plus by Best Western Jonestown Lebanon Valley
16 Marsanna Lane, Jonestown, PA

Reviews

8.0

Very Good

Rating 10 - Excellent. 305 out of 880 reviews" "
Rating 8 - Good. 337 out of 880 reviews" "
Rating 6 - Okay. 137 out of 880 reviews" "
Rating 4 - Poor. 59 out of 880 reviews" "
Rating 2 - Terrible. 42 out of 880 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2024

8/10 Good

Darwin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good spot
Stayed 1 night in Apr 2024

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Pet friendly
Stayed 2 nights in Apr 2024

10/10 Excellent

Jose a matias

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was great the staff was friendly and the rooms are very clean and free breakfast can’t complain I enjoyed my stay
Stayed 2 nights in Apr 2024

6/10 Okay

Lars

Liked: Cleanliness
I have used this site for yearly sleep-overs for 10 years and I find the experience going from excellent to everage
Stayed 1 night in Apr 2024

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly. The property was clean and was nicely decorated. The room was comfortable and affordable,
Stayed 1 night in Apr 2024

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Ricardo

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Yashoda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

BRENDA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Kaysie

Liked: Staff & service
Stayed 3 nights in Dec 2023

8/10 Good

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Used to live close by.
Stayed 2 nights in Dec 2023

8/10 Good

Volodymyr

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night, easy to find location, away from noisy highway, nice rooms, pizza place nearby, regular breakfast.
Stayed 1 night in Dec 2023

10/10 Excellent

Juanita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Good. Check in and check out were easy. Staff efficient and came to the desk when we needed anything. Room was comfortable and had plenty of room. It was clean. Breakfast was good and that area was clean and set up nicely.
Stayed 1 night in Dec 2023

2/10 Terrible

Carlos

Traveled with partner
Disliked: Amenities
A lot of noise could not sleep had to get another hotel
Stayed 1 night in Dec 2023

6/10 Okay

Robert

Traveled with partner, Traveled with family
We hav3 stayed here quite a few times This time, the room was dirty, holes in the bedsheets, curtains hanging off the windows Really quite bad and disappointing
Stayed 1 night in Nov 2023

10/10 Excellent

Van

Stayed 1 night in Nov 2023

10/10 Excellent

Lars

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, safe and quiet
Stayed 1 night in Nov 2023

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Great price for a clean room and free breakfast!
Stayed 1 night in Nov 2023

8/10 Good

Natalya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good breakfast, decent variety.
Stayed 1 night in Oct 2023

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was tidy, and the check-in process was efficient. The beds provided a comfortable rest, and the staff was amiable.
Stayed 1 night in Oct 2023

10/10 Excellent

Wayne, Deep River

Traveled with pets
Liked: Amenities
Great location. Parking close. Great for traveling with pets.
Stayed 1 night in Oct 2023

8/10 Good

Marcy

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Norval

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay
Comfortable friendly good breakfast
Stayed 2 nights in Oct 2023

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Ellen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was affordable, easy access and good breakfast
Stayed 1 night in Oct 2023

8/10 Good

Esther

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023

6/10 Okay

Autumn

Traveled with family and small children
Liked: Cleanliness, staff & service
Staff was pleasant and very helpful! Bedrooms were cleaned well, and stocked. The photos however were very misleading, it was kinda grungy and musty smelling.
Stayed 3 nights in Oct 2023

4/10 Poor

TRICIA

Disliked: Cleanliness
Stayed 1 night in Oct 2023

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good
Great place to stay.
Stayed 1 night in Oct 2023

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for an over night trip. The staff was very friendly and the service was quick. Over all it’s a nice quiet place. It shows alittle bit of its age but definitely refreshed where it counted. At this price really can’t beat it!
Stayed 1 night in Sep 2023

10/10 Excellent

Jaime

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Carol

Traveled with partner
Liked: Amenities
Friendly and nice breakfast!!
Stayed 1 night in Sep 2023

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

8/10 Good

Carla

Stayed 1 night in Aug 2023

6/10 Okay

marianne

Traveled with family
Convenient
Stayed 1 night in Sep 2023

10/10 Excellent

Kathleen

Stayed 1 night in Sep 2023

10/10 Excellent

Keith

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MYTrip
Great Hotel!!. Great Staff & Service!!!.
Stayed 2 nights in Sep 2023

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No issues
Decent accommodations, rooms were clean. Breakfast provided several choices. We would stay at this hotel again.
Stayed 1 night in Sep 2023

8/10 Good

Glenn

Liked: Staff & service, property conditions & facilities, room comfort
Spiders
Other than the 3 giant spiders that were in our room. It was a nice place to stay over night. The breakfast was what we expected. Food was good.
Stayed 1 night in Sep 2023

6/10 Okay

Ed

Liked: Staff & service, room comfort
Disliked: Cleanliness
Check in took a while and when we got to the room, it smelled as a smoker. We were given another room that was adequate.
Stayed 1 night in Sep 2023

8/10 Good

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Nice breakfast
Stayed 2 nights in Sep 2023

6/10 Okay

Veronica

Stayed 1 night in Sep 2023

8/10 Good

Ed

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

DeokYang, Boston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay near lebanon.
Stayed 1 night in Aug 2023

10/10 Excellent

Mark W.

Stayed 1 night in Aug 2023

8/10 Good

Fadwa

Stayed 2 nights in Aug 2023

10/10 Excellent

Ashia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big Props to the Little Guy
Service was outstanding and they were very personable. The room was spotless and well stocked for all our needs. Lastly the breakfast was amazing. Eggs were so good wanted to take them home. Would definitely recommend and would definitely stay again!!
Stayed 1 night in Aug 2023

10/10 Excellent

GINA

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay and affordable
Stayed 2 nights in Aug 2023