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Reviews of Jiva Hill Resort - Genève

5 out of 5
Jiva Hill Resort - Genève
Route d'Haree, Crozet, Ain

Reviews

9.6

Exceptional

Rating 10 - Excellent. 119 out of 147 reviews" "
Rating 8 - Good. 23 out of 147 reviews" "
Rating 6 - Okay. 5 out of 147 reviews" "
Rating 4 - Poor. 0 out of 147 reviews" "
Rating 2 - Terrible. 0 out of 147 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

JASON

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt like being on Safari in South Africa, without the animals:)
Stayed 1 night in Jan 2024
Response from Sébastien PILAT - Directeur Général on Jan 22, 2024
Dear Sir,We would like to thank you for sharing your feelings following your stay and are delighted to read that you appreciated the environment of our property.We look forward to seeing you again soon.Best regards,

10/10 Excellent

Theodore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Fabrice MERCIER - General Manager on Oct 31, 2023
Dear Sir Spanos,We thank you for sharing your impression to inspire new travelers to discover our peaceful haven.We hope to be pleased to welcome you soon again,Kind regards,

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Fabrice Mercier - Directeur Général on Oct 12, 2023
Cher Monsieur Lemieux,Nous vous remercions d'avoir pris le temps de nous partager votre expérience au Jiva Hill Resort.Nous sommes ravis que votre séjour parmi nous vous ait comblé.Au plaisir de vous recevoir de nouveau prochainement,Bien à vous,

10/10 Excellent

Fernando, New York

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, food, staff
Stayed 2 nights in Sep 2023
Response from Fabrice MERCIER - General Manager on Oct 2, 2023
Dear Sir Gamez,We thank you very much for sharing your experience with us and are glad that you had a great stay with us !We will share your positive experience to our team and hope to see you soon again.Kind regards,

10/10 Excellent

Richard

Stayed 2 nights in Aug 2023
Response from Fabrice Mercier - Directeur Général on Aug 30, 2023
Bonjour Richard,Nous vous remercions d'avoir partagé votre impression afin d'inspirer de nouveaux voyageurs à découvrir notre havre de paix.Au plaisir de vous accueillir de nouveau prochainement,Bien à vous,

10/10 Excellent

Saran Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A perfect stay. Everything was exceptionally clean and very well maintained. Excellent facilities and great staff. Highly recommended.
Stayed 7 nights in Jul 2023
Response from Fabrice MERCIER - General manager on Aug 30, 2023
Dear Saran Thomas,We thank you very much for sharing your experience at Jiva Hill Resort ***** - Relais & Châteaux.We are delighted to read that you enjoyed our peaceful property at the foot hill of Monts Jura.We hope to be pleased to welcome you soon again,Kind regards,

10/10 Excellent

Arie

Stayed 1 night in Jul 2023
Response from Fabrice Mercier - Directeur Général on Aug 30, 2023
Bonjour Arie,Nous vous remercions pour votre retour d'expérience au Jiva Hill Resort ***** - Relais & Châteaux.Au plaisir de vous recevoir de nouveau prochainement,Bien à vous,

10/10 Excellent

Jan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
great hotel, close to Geneva, great for SPA and retreat.
Stayed 1 night in May 2023

10/10 Excellent

Andreas (Andy)

Stayed 1 night in Apr 2023

10/10 Excellent

Laura, Bedford

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 4th stay at Jiva Hill. We absolutely love the hotel and its surroundings. We have a corner room which is worth the extra money as the views from the wrap around balcony are stunning. Staff is fantastic, food is great and rooms are well appointed and comfortable. Would highly recommend
Stayed 2 nights in Jun 2022
Response from Fabrice MERCIER - General manager on Jun 13, 2022
Dear Madam, We thank you very much for sharing your experience at Jiva Hill Resort 5* - Relais & Châteaux. We highly appreciate your return and compliments. We shared it to our team and hope to be pleased to welcome you soon again. Kind regards,

10/10 Excellent

Nice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fantastic stay at Jiva Hill. We will go back without a doubt as it was terrific for all of us. The only thing I would not do next time, is go to the Jiva Hill restaurant. We waited 40 minutes for someone to take our order and a further 40 minutes before we got any of our meal. With a starving 9 year old and feeling at little tired as it approached to 10.20pm we decided to head to our room. When we got the food, it was absolutely delicious but sadly the wait, and the feeling of complete and utter disorganisation and lack of communication between the staff led to a disappointing experience. We will try the Italian restaurant on site next time, which, we have been assured is much faster service.
Stayed 1 night in Apr 2022

10/10 Excellent

Estelle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time here and we love it
Stayed 1 night in Mar 2022

10/10 Excellent

Fahad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great service and facilities
Stayed 1 night in Feb 2022

10/10 Excellent

Svetlana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

8/10 Good

Petra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A weekend getaway
Lovely staff, great decir and views. Loved the double shower. Rhe bed was not very comfortable and not having bedside tables is a big miss. The bath was amazing.
Stayed 2 nights in Jan 2022

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great quality hotel
Hotel in good location with great facilities and very good restaurant.
Stayed 2 nights in Oct 2020

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great fancy hotel. Excellent service
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay. Enjoyed the Nordic spa.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel but I expected more. I was with two kids and I thought a lot of activities can be book thru the hotel but not the horses the water ski neither the golf.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A magical place. Can’t believe getting this tranquility in a property only 20 minutes from Geneva. Everything about it is just great from the service to rooms to the food. It offered a good space for kids. It’s my second stay at it and I am looking forward to come again.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
It was an amazing stay, everything was perfect: the place, the furniture, the room, the facilities, the staff..
Stayed 2 nights in Jun 2019

10/10 Excellent

Nour

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
It was an amazing stay, the location was close to everywhere, the staff was helpful, the furniture was new, my son enjoyed riding the bicycles and scooters provided by the hotel, everything was perfect..
Stayed 2 nights in Jun 2019

10/10 Excellent

Wiffy0, Bedford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is our favourite hotel in Europe to date. A lovely small luxury retreat. It’s a fifteen minute drive from Geneva airport. Stunning setting looking out over the golf course and mountains. This time we had a deluxe corner room and the views were spectacular. Staff are very friendly and professional. Restaurant is lovely. Supermarket a few minutes away and there are bikes for you to use to explore. It’s going to be refurbished in November and more rooms added for 2020 so will definitely be back to see what those are like.
Stayed 2 nights in Oct 2018

6/10 Okay

Frederic

Liked: Cleanliness, property conditions & facilities, room comfort
Great escape from Geneva but not worth 5 stars
This is a peaceful hotel to stay at but I struggle with the 5 star rating. Service is not comparable to other 5 star hotels. No extras. Breakfast should be included for pricing and there needs to be some updated food menus.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveler

Beautiful hotel!
Very nice hotel
Stayed 1 night in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Love this hotel, very relaxing.. only issue that AC was not cooling very well
Stayed 3 nights in Jun 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing, friendly staff in a beautiful surrounding. Just a short drive from Geneva center and airport. The only comment is that id you need to go to Geneva make sure to order a cab far in advance, as I was late by nearly an hour to my morning meeting in the city!
Stayed 1 night in Jun 2018

10/10 Excellent

Ali, kuwait

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
In fact Every things were perfect so far. However the location not far a way from Geneva.
Stayed 2 nights in Mar 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip to geneva
Amazingly helpful and friendly staff made this family trip to Geneva one to remember. The hotel is definitely my idea of what a 5 star facials should aim to be. All the amenities, hotel staff and room services were brilliant. We will definitly be back. if anyone has a hotel that they are aiming to make the best and that will entice customers to want to come back then stay here and experience what you should be aiming to be.
Stayed 3 nights in Mar 2018

10/10 Excellent

Dr. Abdulla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing resort
Was just amazing . We spent a very lovely time .

10/10 Excellent

mimslo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel de charme
Very lovely stay. A little expensive especially since breakfast is not included and the junior suite had some minor flaws in the details. Overall a very nice stay.
Stayed 1 night in Feb 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic property and service with excellent class and comfort and beautiful views. Highly recommended.

10/10 Excellent

wiffy0, Bedford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel and location - ultimate retreat
We stayed here for a weekend in November and I have to say it exceeded all of our expectations. It is short drive from Geneva airport. the hotel offers a shuttle service for c£54 which is the cheapest we could find. The location is stunning. Surrounded by the golf course and mountains all around. It was also lovely weather. We were able to sit out in our swimwear for a good few hours in the day. We had one of the lodges with a private Jacuzzi and it is one of the best places we have stayed. It is like a private retreat. There is a spa and I had a lovely massage there. The food and drink is very nice though a little expensive. We didn't eat at Shamwari, but the restaurant looked nice. Staff are very professional and attentive. There are bikes that can be used free of charge. We went for a bike ride to the centre of the village where there was a supermarket and some other shops. If you are looking for tranquillity, with stunning views and ultimate luxury this is the place for you.

10/10 Excellent

richard, Neuchatel, Switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent resort hotel near Geneva
Great hotel. Amazing views of the mountains and the design (especially the lighting at night) is superb. I loved the alfresco dining experience with a great tasting menu and very good wine list with some choice French wines. Highly recommended for business or a personal get away!

8/10 Good

Christopher

Liked: Cleanliness, property conditions & facilities

8/10 Good

noyan, P

Liked: Cleanliness, staff & service, room comfort
Very clean, smart and modern rooms, nice details.
Hotel is very nice, there are wonderful details in every corner. Large modern and comfortable rooms. High quality details from lobby to room amenties. Smiling and helpfull staff. Large and nice indoor swimming pool. But poor spa facilities very small sauna and steam bath. There is no relaxing area.

10/10 Excellent

Steve, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Scenery
The Junior Suite was fantastic. Great to have a private jacuzzi on the balcony!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If Coming to Geneva, Stay Here Instead
We were appalled at the prices for Geneva hotels so we drove 20 extra minutes to Crozet, France (think of it as an extension of Geneva) in the hills, and what a difference! A truly luxury hotel with beautiful rooms, linens and one of the best bathrooms ever. Great indoor pool, sauna, sunbathing area, and workout room. And we had a truly fabulous and memorable dinner at their restaurant!! Innovative and delicious; not something you'd expect from a hotel restaurant. Beautiful grounds to walk around (a golf course, lake); and you can explore the French towns nearby on Lake Genenva (Lac Leman) or elsewhere too. Only one day for us -- wish we had more!

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Rosalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful new Relais & Chateaux Property
The hotel is part of the Relais & Chateaux group but is newly built--most hotel members are older chateau type properties. It serves mostly golfers, and is located in a breathtaking setting not far from Geneva, where we were headed. My only complaint was that we were ignored at breakfast. While we clearly heard that others arriving after us were asked if they wanted an egg dish, we were never approached to order. I was waiting for our waiter to ask. After about 20 minutes another table was served their eggs, and the waiter was standing around and talking to another waiter, I called the head waiter over to ask why we were not given that option-- I was clearly annoyed at the lack of attention we were shown for a restaurant/hotel of that caliber. He apologized, but it was too late for us to order eggs. He did offer us the buffet breakfast that we ate at no charge. I felt this was the correct solution, and hopefully this will not happen to other guests. As a former travel agent with 25 years experience sending my high-end clients to the best hotels throughout the world, and personally staying at over 100 hotels from this group, I still recommend this one!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place
Absolutely amazing hotel with wonderful 5* service. Rooms and views are stunning.

10/10 Excellent

Nikki, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel and facilities
This hotel is amazing. It is set within the most lovely surroundings, with a view of the Mounts Jura from your room. Everything was perfectly clean and stylish, a pool, spa and the type of restaurant you would expect to find Gordon Ramsey in charge of. Our room was well designed, great TV that you could watch from the bath, bed was really comfortable and the views were great. If you wanted a bit of privacy, you could put down the automatic shutters on the windows (how cool is that?) My husband really liked the shutter button. Ate at the restaurant in the evening, great atmosphere and great food. We had one of the nicest meals we have had anywhere. It was a little pricey but the quality was exceptional. I would love to go back on a golfing weekend the next time and get up into the mountains. CERN is just around the corner too.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, great food and beautiful scenery. It was a little distance away from Geneva airport but the drive was well worth the effort.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jiva hill park
Can't fault this hotel in any respect Excellent spa,restaurant, rooms, reception,architecture, Must find another reason to stay

10/10 Excellent

Georgi

Liked: Cleanliness, staff & service
Nice, new, well located, good
Nice, new, well located, good service and facilities. No special remarks. It is may be better equipped for the summer but still you can spend a good weekend in the winter time as well.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
FANTASTIC!!!
Luxe, modern, friendly, gorgeous. This is a must-see property; the rooms are divine! Property is chique and fantastic, and the service friendly and discreet.