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Reviews of Best Western Executive Inn

2.5 out of 5
Best Western Executive Inn
5090 Beckley Road, Battle Creek, MI

Reviews

7.8

Good

Rating 10 - Excellent. 201 out of 602 reviews" "
Rating 8 - Good. 235 out of 602 reviews" "
Rating 6 - Okay. 91 out of 602 reviews" "
Rating 4 - Poor. 50 out of 602 reviews" "
Rating 2 - Terrible. 25 out of 602 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Michael

Liked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service
The large fast toaster was removed. Covers on the food warmer dripped condensation on the food. Better choices are available.
Stayed 3 nights in Apr 2024

10/10 Excellent

Johnathon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing and accommodated us with everything we needed..
Stayed 2 nights in Apr 2024

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Affordable price. Friendly staff.
Stayed 1 night in Mar 2024

8/10 Good

Andrea

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

6/10 Okay

Samantha

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Miranda Dyan

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was not nice at all. We had 1 towel upon arrival. There was hair in the tub. The “dining” chairs were in rough shape. We left after one night.
Stayed 2 nights in Mar 2024

2/10 Terrible

Christina

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First, the rate was high for a BW. It was $244 w/tax. Photos seemed to justify the cost, rooms looked updated, beautiful pool, b’fast etc. Don’t know where to start. Hands down the worst hotel we have stayed at throughout years & years of travel sports. 1. Tried to contact the hotel prior to arrival, the phone rang & rang & rang - tried calling back at different times that day w/same results. 2. Checked in right at 3pm the front desk clerk wasn’t sure they would have a room ready - they did :) if an uncleaned room is what you want. 3. We had all of our stuff w/us…but we were told “there is no elevator so you will have to use the stairs” - I did not search the hotel to confirm there wasn’t an elevator or if there is one & it was out of service. 4. walked in…one bed was a mess like someone had laid on it. You could see a body imprint on it. 5. Daughter used the restroom & the shower was not cleaned…hair in the tub, the wrapper to a bar of soap and the actual used soap. 6. The toilet was clogged w/toilet paper & unflushed; floor sticky 7. went to use the pool - it was closed - sign on the door. Closed for the week. 8. The walls & doors are paper thin. We heard everything. Every conversation, cough, door shut, blow dryer — noisiest room ever 9. Woke up to have b’fast & the beverage machine was not working on the buffet. 10. Before checkout we went to speak to the desk clerk only to find a sign “we will be back shortly” waited 17 min & left Worst. Hotel. Ever.
Stayed 1 night in Mar 2024

2/10 Terrible

Christa

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
We walked into an absolutely FILTHY room. Ants crawling on the floors, doritos and whatever else in the corners of the rooms, hair amd sraight scum on the toliet and shower and the air unit was covered in mold. Ok, things happen. Maybe they were understaffed. Then we went to the pool and came out with chemical burns and fried hair. So bad that people in our group had to go to the hospital for burns and the police and hazmat came. The only saving grace of this hotel was a young, small black woman(i specify so she gets the credit she deserves because it was an absolute sh*t show) who was really nice and apologetic. Unfortunately for us there were about 4 events happening and every single hotel was booked and we had no choice but to stay because our kids had a sporting event. We travel often and have come across so dirty hotel rooms but i have never seen anything like this. I have zero clue how this has such a high rating
Stayed 2 nights in Mar 2024

2/10 Terrible

Brianna

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
No elevator, 2 floors. Just had surgery and rhey could not accommodate. Reported it was prepaid so they could not even change the room type. Pool was closed. This was not noted when booking.
Stayed 2 nights in Mar 2024

2/10 Terrible

Miranda Dyan

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This was more of a motel than a hotel. The area is sketchy. The “hotel” is very old and felt like the recent renovation was more like lipstick on a pig. Lastly, we had one clean body towel upon arrival, ONE!
Stayed 1 night in Mar 2024

8/10 Good

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The jacuzzi was awesome! Very nice place to stay. I was very impressed with the cleanliness!!
Stayed 1 night in Mar 2024

8/10 Good

Davon Parks

Liked: Cleanliness, property conditions & facilities
Decent for a small city
Stayed 1 night in Feb 2024

8/10 Good

Manon, Orleans

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
"I wish that the person at the front desk had understood that the room by the door and the pop machine was not quiet. Despite signing a contract where we agreed to be respectful and calm in the hotel, the other guests did not seem to care. I was exhausted and wanted a safe hotel with an excellent reputation, one that catered more to business people. Unfortunately, it appears that I made a mistake in choosing this particular hotel."
Stayed 1 night in Jan 2024

10/10 Excellent

Patricia

Stayed 4 nights in Jan 2024

10/10 Excellent

Mike

Stayed 1 night in Jan 2024

10/10 Excellent

gary

Stayed 1 night in Jan 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff & hotel!!!
The staff was so nice and very helpful during our stay! The pool was a nice size, I only wish the heat would’ve worked in the actual room of the pool! That is my only complaint. The breakfast was great! Rooms were clean!! We will definitely be back!!! We only paid $238 for two nights! Usually that’s unheard of with a pool & hot breakfast around the area! Huge thank you to the staff for being so welcoming!!!
Stayed 2 nights in Dec 2023

8/10 Good

Markell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Thyla

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel feels very motel like…. It’s very old looking and run down… the staff was very nice but we willl never stay here again…. The rooms appear to look modern but the hallways look very old and run down.
Stayed 3 nights in Dec 2023

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Jeffery

Stayed 1 night in Dec 2023

10/10 Excellent

Alfred

Business traveler
Liked: Cleanliness, amenities
Very nice
Stayed 1 night in Oct 2023

8/10 Good

HIRONORI

Stayed 1 night in Oct 2023

4/10 Poor

Lindsey

Stayed 1 night in Sep 2023
Response from Nicole on Oct 27, 2023
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

4/10 Poor

Jonathan

Disliked: Cleanliness
Stayed 6 nights in Sep 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant stay
The stay was nice for my wife , daughter and grandchild. The beds were a bit firm for our taste and the air conditioner was louder than we'd like but all in all it was a nice weekend trip
Stayed 2 nights in Sep 2023

8/10 Good

Kevin

Stayed 1 night in Sep 2023

8/10 Good

David

Traveled with family
Liked: Staff & service, amenities
It was somewhat clean inside the room and lobby
Stayed 1 night in Sep 2023

8/10 Good

Marc

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, clean room. No issues or concerns. Would stay here again
Stayed 1 night in Sep 2023

8/10 Good

Jay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Western in Battle Creek, MI
It was nice hotel, but shared a parking lot with a Red Roof Inn, which was literally across the breezway. Like having a mansion next to a trailer park.
Stayed 2 nights in Aug 2023

8/10 Good

Kerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only stayed for one night but I have zero complaints. Room was clean, air conditioner worked(a little too good), they have a lot of channels which is a plus, but no complaints. Staff was great and responsive. You can’t go wrong with this hotel. Check it out.
Stayed 1 night in Aug 2023

10/10 Excellent

Jon

Stayed 1 night in Aug 2023

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Xuan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A brief one-night stay, it's a good option.
We spent a single night at the place. The room was tidy and quite pleasant. The beds were comfortable and neatly made. The breakfast was somewhat basic, offering limited options. The only drawback was noticing cracks in the ceiling of the hallway on the second floor. For a brief one-night stay, it remains a favorable option.
Stayed 1 night in Aug 2023

8/10 Good

Pawel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Aug 2023

10/10 Excellent

Anna

Stayed 1 night in Jul 2023

6/10 Okay

david

Stayed 1 night in Jul 2023

8/10 Good

Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Parking lot was shared with another hotel beside it, causing there to be limited space at night.
Stayed 1 night in Jul 2023

4/10 Poor

Annette, Cleveland

Traveled with group
Disliked: Staff & service
Check in was very slow.
Stayed 1 night in Jul 2023

8/10 Good

Gregory

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
For an older hotel, it was an enjoyful stay.
Stayed 2 nights in Jul 2023

10/10 Excellent

Travis

Stayed 1 night in Jul 2023

10/10 Excellent

Debra L.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet area but close to downtown.
Stayed 2 nights in Jun 2023

6/10 Okay

Linda Ann

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff were very accommadating, they gave me another room since I was struggling with the strong scents. Also I mentioned that I was gluten intolerant and was pleasantly surprised to see a pot of rice prepared at breakfast time. That to me was over and above. The plumbing is a little old as the shower turned on while filling the tub. The bed was very comfortable and that is a big plus ....
Stayed 1 night in Jun 2023

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean in all areas. Ample choices in work out room. Friendly and helpful staff.
Stayed 3 nights in Jun 2023

10/10 Excellent

Karlin

Stayed 2 nights in Jun 2023

10/10 Excellent

Kate

Stayed 2 nights in Jun 2023

8/10 Good

Gregory

Stayed 1 night in Jun 2023

8/10 Good

Wayne

Stayed 1 night in Jun 2023

10/10 Excellent

Harith

Stayed 13 nights in May 2023