Ratings based on 98 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
92% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 26, 2015
Pros: Very friendly staff.
Cons: The elevator was down for a bit one day, but I always take the stairs. It is only a 3 story hotel.
Location: Close to local restaurants and bars.
Stayed for 3 days. Everything was as expected or better.
3 out of 5
Recommended
for Families
by A verified travelerfrom toronto, CANADA

Posted May 6, 2015
Pros: Good breakfast and clean rooms.
Location: Good location and can walk around.
Good overall experience except hotel did not receive my son's reservation.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom michigan

Comfy beds!

Posted May 3, 2015
Beds were very comfortable. Be sure to get a room on the back as the rooms facing the bar on Michigan ave is loud. I changed rooms at 12:30am. Great location for art hop and downtown shopping and nightlife.
Comment from Hotel Management
May 6, 2015 by Whitney, Hotel Management
Would like to apologize for the noise from the bar, but are very happy that we could move you to another room, where you enjoyed the rest of your stay. Warm Regards, Whitney Lewis Property Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 30, 2015
Went to a cubs game, stayed here the first night on the way to Chicago.
Comment from Hotel Management
May 6, 2015 by Whitney, Hotel Management
Thank you for the positive feedback! Warm Regards, Whitney Lewis Property Manager
2 out of 5
by A verified traveler

Too Noisy

Posted Mar 21, 2015
Too noisy, too much noise from the bar, asked to move rooms and they said no
Comment from Hotel Management
May 6, 2015 by Whitney , Hotel Management
Thank you for taking the time to fill out the online survey, I would like to apologize for not being able to meet your needs at the hotel. We hope that doesn't keep you from coming back again. Warm Regards, Whitney Lewis Property Manager
2 out of 5
by A verified traveler

Posted Mar 18, 2015
Pros: The breakfast was good and the staff was excellent.
Cons: Updating, housekeeping and parking lot
While the staff was exceptional, the facilities were lacking. The building is in need of some TLC. It is located on the corner of a very busy intersection that is intersected by more than 2 roads. The parking lot is not easy to maneuver in and is extremely small. It would not accomodate the whole building. The inside need to be updated and there were cobwebs lacing the ceiling to the walls.
Comment from Hotel Management
May 6, 2015 by Whitney, Hotel Management
Thank you for your feedback! We love to hear about our guest experiences so that we have a better idea of what needs to be done. I'm happy to say we will be doing some updating to the hotel and we hope to see you back some time in the near future. Warm Regards, Whitney Lewis Property Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 16, 2015
Hotel is just minutes from downtown Kalamazoo. The staff is friendly and the room was clean and comfortable.
Comment from Hotel Management
May 6, 2015 by Whitney, Hotel Management
Thank you for your feedback! We are happy to hear that you enjoyed your stay and hope to see you again. Warm Regards, Whitney Lewis Property Manager
5 out of 5
Recommended
for Families
by Sean

Posted Feb 24, 2015 on Hotels
Comment from Hotel Management
May 6, 2015 by Whitney, Hotel Management
Thank you for the positive feedback!! We love to see that you enjoyed your stay and we hope to see you again. Warm Regards, Whitney Lewis Property Manager
4 out of 5
Recommended
for Couples
by A verified traveler

Jaccuzzi!

Posted Feb 5, 2015 on Hotels
Surprisingly, the room included a jaccuzzi!
Comment from Hotel Management
May 6, 2015 by Whitney, Hotel Management
Thank you for the feedback! We are glad to hear you enjoyed your Jacuzzi in your room. We hope to see you again in the future! Warm Regards, Whitney Lewis Property Manager
4 out of 5
Recommended
for Families
by Jacqueline

This traveler left a rating score only Posted Feb 4, 2015 on Hotels