Ratings based on 156 Verified Reviews
They paid and stayed. We double-checked.
3.6 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.3 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom Westland, Mich
In town for a TournamentPosted Mar 16, 2015
Pros: Location to the places that we needed to be, was perfect! The Freeway was right there, and the staff was knowledgeable to help us.
Cons: The breakfast area is too small! Even though there was another area to sit in, it was very hard to get your food without tripping on other people.
The Staff was friendly, and accommodating. Although the hotel was under construction; our room was clean, and met all of our needs. My only complaint is that the beds were totally different. One was "hard as a rock"; the other was softer and more comfortable. The pillows were Great!!!!!
by A verified travelerfrom Battle Creek, MI
Under Construction.Posted Mar 13, 2015
Pros: The cleaning staff was wonderful and the hosts were pleasant.
Cons: Fix the pool, put in better extras.
Location: Good restaurants and near all big name stores.
When I walked in I was informed that the place was under construction and that the pool was operational. No offer to lower my cost or offer of other rewards. I book hotels in the winter for the use of the indoor pool. I was told that they would refund my money if I wanted to go else where. I had driven 4 hours to get there and would not want to search again. The people were pleasant but the halls smelled of mildew. The game room was not as it was pictured. Disappointing all together.
by A verified travelerfrom Battle Creek mi
Pool was broke, staff was rudePosted Mar 4, 2015
I will never stay there again.. Who runs out of tp at 3 am..... Room was nasty, the staff was very rude and I had a bday party for my 16 old Child there for the pool and it was broke.
for Business Travelersby A verified traveler
OkPosted Jan 25, 2015 on Hotels.com
It's ok for the price
for Couplesby Laurafrom Lansing
I don't mind updatesPosted Jan 20, 2015 on Hotels.com
The hotel was under construction while we were staying there. Yes there was a little craziness in the lobby but the rest of the hotel was very nice. I have no problems with a hotel doing a little updating. I have stayed here in the past and I look forward to seeing what the new renovations bring. Plus all of the staff was very friendly and helpful.
for Couplesby A verified traveler
reviewPosted Jan 4, 2015 on Hotels.com
Room was clean. Hotel was clean but under remodle construction. When finished I'm sure it will be nice but dealing with construction conditions made stay feel like demilitarized zone.
for Business Travelersby Josephfrom dearborn, Mi
frustrated customer.Posted Dec 29, 2014 on Hotels.com
I had to go to 3 different rooms before i could find one woh an adequate working heater.
for Couplesby A verified traveler
nice stayPosted Dec 20, 2014 on Hotels.com
Very informative and helpful staff.
for Familiesby Charfrom Central Michigan
Good overall value.Posted Dec 2, 2014 on Hotels.com
Stayed the weekend for a family get away. Staff very friendly. Breakfast was nice, rooms clean-liked having the fridge and microwave. In a good location near shopping and restaurants. The hotel is under renovation so that was why it rated lower for condition. I would like a hot tub added to the pool area, but pool was nice. I have stayed here before and will again as it is a good overall value.
for Familiesby Pamelafrom Toledo
Front desk not attentivePosted Nov 25, 2014 on Hotels.com
I have stayed at this hotel many times. I was surprised to find that it was going through remodeling when I got there. There was no mention of that at the time of reserving it. Overall it was a good visit. I did feel I was neglected upon checkout as I could not find anyone at the desk. I finally figured out she was out smoking or talking to the painters outside the front door. I had to go get her.