Ratings based on 254 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Great location

Posted Jul 10, 2015
Pros: This hotel is really closely located to good restaurants, shopping, and a great museum.
Cons: Pay to park, really? And cost seemed pricey to park in the garage overnight. Seems like there was a ton of space and lots of parking options nearby.
Great overall experience. Staff was welcoming and room was modern, clean and comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 9, 2015
Great hotel and great location in the heart of downtown Kalamazoo. I had several meetings within walking distance on the Kalamazoo Mall. Very convenient.
5 out of 5
Recommended
for Everyone
by A verified traveler from florida

Nice hotel

Posted Jul 9, 2015
Pros: the room was so nice.
The experience was very good. The food was excellent.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 6, 2015
I don't want to write about my experience but it was fine.
3 out of 5
by A verified traveler

Posted Jun 9, 2015
Cons: make sure rooms are smoke free.
Location: Seemed to be lots of events going on nearby because it was noisy late into the night on the streets. Loud bands.
Someone had been smoking in our room. Smelled of smoke. Bell boy was going to get housekeeping, but that never happened. We had requested a roll away bed, but we're told they were for their suite rooms only. Finally ended up getting a roll away in exchange for staying in a smokey room. But it took a couple of phone calls and a long wait before finally getting the extra bed.
5 out of 5
Recommended
for Everyone
by A verified traveler from gomez

Excellent choice!

Posted Jun 7, 2015
Hotel is immaculate. Within walking distance of reasonably priced restaurants. The room, a double queen; was very comfortable and extremely clean. A bit dark even with all the lighting in room going so it was a bit hard working. The room, bathroom were spotless. With comftable bed and pillows. The staff is spot on. Professional, friendly, courteous and knowledgeable about the local area. Definitely my first choice of stay if I am in the area again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect stay

Posted Jun 2, 2015
Perfect, over the top in satisfaction brought smiles to our faces knowing that the staff cared and enjoyed there jobs wish we could travel more to this location and other hotels could learn from them.
5 out of 5
Recommended
for Everyone
by A verified traveler

Central hotel

Posted May 19, 2015
Pros: Friendly, spacious, access to pool, sauna and jacuzzi, within walking distance of Amtrak station.
Cons: Starbucks open later would be good, and the information sign says that the Italian restaurant on site, Zazio, is open Sunday - but it's not.
Central, plenty of restaurants on the complex, though only one on Sunday.
5 out of 5
Recommended
for Everyone
by A verified traveler from michigan

Beautiful hotel.

Posted May 11, 2015
Pros: Everything!
Cons: Nothing we were aware of. Maybe a longer stay would be different.
Location: We were only there overnight for a dinner celebration. Zazio's Chef Table dining was awesome!
Beautiful hotel, very friendly and accommodating staff, and fabulous Resturant.
5 out of 5
Recommended
for Getaway With Friends
by David from Elkhart, In

Good Room

Posted Apr 30, 2015 on Hotels
Good