Exterior

Reviews of Extended Stay America Select Suites - Kalamazoo - West

2.5 out of 5

Reviews

6.2
Rating 10 - Excellent. 50 out of 296 reviews" "
Rating 8 - Good. 83 out of 296 reviews" "
Rating 6 - Okay. 48 out of 296 reviews" "
Rating 4 - Poor. 54 out of 296 reviews" "
Rating 2 - Terrible. 61 out of 296 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

6.4/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

neysha

Disliked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Lakeisha

Liked: Staff & service, property conditions & facilities
It was nicer
Stayed 1 night in Mar 2024

4/10 Poor

Brian

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
I'm a business traveler. if you are as well. Don't, stay at this place. It took me 40 mins to check in - yeah it was at 10:15 at night. Yeah, that's late. guess what? I'd been driving all day. It was late for everyone.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 7, 2024
Dear Brian, Thank you for taking the time to share your experience. We apologize for the delay in check-in, and we understand your frustration after a long day of travel. Your time is valuable, and we regret any inconvenience. Please be assured that we are addressing to enhance efficiency for all guests. We appreciate your feedback and hope you'll give us another chance to provide a smoother and more enjoyable venture during your future stays. Thank you for bringing this to our attention, and safe travels.Sincerely,Hotel Management

2/10 Terrible

James

Disliked: Cleanliness, amenities, property conditions & facilities
It's a pretty gross motel. Super thin walls and ultra noisy with people coming in at 2am playing loud music. Shower tub was slow to drain. Fridge handles were super rusted and old. Would not recommend.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 24, 2024
Dear James, We deeply regret the unsatisfactory experience you encountered during your stay. Your feedback regarding the noise disturbance, slow draining shower, and condition of the fridge handles is concerning, and we apologize for any inconvenience caused. We understand the importance of a comfortable and peaceful stay for our guests and assure you that we are actively addressing these issues to ensure improvements are made. Thank you for bringing these matters to our attention, and we sincerely apologize for falling short of your expectations. We appreciate your understanding and hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely,Hotel Management

8/10 Good

Mia

Traveled with partner
n/a
Stayed 1 night in Dec 2023
Response from Hotel Management on Feb 1, 2024
Dear Mia, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America; we hope to see you again soon.Sincerely,Hotel Management

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

10/10 Excellent

Drew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

2/10 Terrible

Rich

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
barking dog all night long. No effort to stop it. Waste of money
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 5, 2023
Dear Rich, We sincerely apologize for the disturbance caused by the barking dog during your stay. Providing a peaceful environment is our priority, and we regret falling short of your expectations. Please be assured that we are addressing this issue to prevent a recurrence. If you choose to stay with us again, we'll do our utmost to ensure a more comfortable experience. Your feedback is valuable, and we appreciate the opportunity to improve. If there's anything more you'd like to share, please feel free to contact us directly. Sincerely,Hotel Management

8/10 Good

Ricardo

Stayed 1 night in Nov 2023

2/10 Terrible

Steve

I didn’t stay as the office was closed Sunday night. Refund my money plz
Stayed 3 nights in Nov 2023
Response from Hotel Management on Nov 10, 2023
Dear Steve, We apologize for any inconvenience you experienced regarding the office closure. Your satisfaction is our priority. We recommend you reach out to us directly at the hotel at your earliest convenience to discuss the refund process. We appreciate your understanding and will work to ensure a swift resolution. Thank you for bringing this to our attention, and we look forward to addressing your concerns promptly.Sincerely,Hotel Management

4/10 Poor

Cynthia

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They didn’t even have shampoo to take showers
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 20, 2023
Dear Cynthia, We deeply regret the inconvenience you experienced during your stay. Our goal is to provide guests with a comfortable and convenient stay, and it is evident that we fell short this time. We apologize for not having shampoo readily available in your room. Your comment will be shared with our team to ensure that such oversights are not repeated. We appreciate your feedback, as it allows us to identify how we can enhance our services moving forward. We hope you will consider giving us a chance to welcome you back and demonstrate our commitment to delivering seamless experiences.Sincerely,Hotel Management

2/10 Terrible

MIMI

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Do not book!
The second we walked in the room roaches all over. Went down to talk to someone another family also had them in their room. We had to wait 20 minutes for someone to open front desk and for her to say she was not aware of any roach issues. There is no way they don’t know and two different rooms had the same issue. They say we would receive a refund for stay but we had to scramble to find another room at 1am in a college town on family weekend.
Stayed 2 nights in Oct 2023
Response from Hotel Management on Oct 17, 2023
Dear MIMI, We appreciate you choosing our hotel for your family weekend. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they do everything to prevent future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you once again for your valuable comments; we wish you all the best for your future travels.Sincerely,Hotel Management

4/10 Poor

Brian

Stayed 1 night in Oct 2023

2/10 Terrible

Tony

Business traveler, Traveled with family
I had booked and paid this hotel 9 days before my trip. When I arrived, the receptionist said I couldn’t get a room because they were all booked up. She was very rude and didn’t care that I had a reservation nor that I had already been charged for the room. There was a big event in the area, therefore every hotel was completely booked as well. I was then told that I would get a refund in 7-10 days. They tied up money so that I couldn’t even get another room. My family and I were forced to sleep in the car. Worst experience EVER!
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 9, 2023
Dear Tony, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

2/10 Terrible

Kirsten

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This property should not be listed on Orbitz. It is unpleasant, the halls have a weird odor and one room on the floor had a sign posted “Unfit for human habitation” My son thought he’d have a bath but the water was yellow/brown. I wouldn’t stay here again even if it was free.
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 12, 2023
Dear Kirsten, Thank you for choosing us and sharing your comments. We are sorry for not meeting your expectations with the condition of the property and the room. It is very understandable how these events detracted from a relaxing and seamless holiday. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please give us another occasion to host and provide you with the seamless stay you deserve!Sincerely,Hotel Management

8/10 Good

Ashley

Stayed 1 night in Aug 2023

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities
Poor check in
It was a last minute trip and we had to check in late. Directions at front desk instructed us to call a number and someone will assist. For 30 minutes we kept calling and no one answered. I finally called the hotlone and someone got an attendant to come check us in. Staff needs to be on duty to answer phones.
Stayed 1 night in Aug 2023
Response from Hotel Management on Aug 14, 2023
Dear Guest, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize that our front desk team fell short of providing you with the excellent service we strive for daily. Such an instance is not the impression we want our guests to think of us. We are meeting with our team to ensure our guests are warmly welcomed upon arrival and treated courteously and respectfully. We take our guest's feedback seriously and look forward to having you with us again so we can provide you with the flawless stay you deserve. Sincerely,Hotel Management

2/10 Terrible

Amber

Disliked: Cleanliness, staff & service, property conditions & facilities
Came to check in and no reservation was available. Had to find a hotel that was 3 x the price. There was no consolation for inconvenience it caused. It was supposed to be 120 bucks and we ended spending 300 for a few hours of sleep.
Stayed 1 night in Jul 2023
Response from Hotel Management on Jul 29, 2023
Dear Amber, We understand your disappointment and apologize for any inconvenience you encountered with your reservations. While we strive to provide excellent service and ensure all reservations are honored, there are rare instances where unforeseen circumstances may lead to cancellations. We appreciate your understanding and will review our processes to better handle such situations in the future. Sincerely,Hotel Management

8/10 Good

Victor

Stayed 2 nights in Jul 2023

6/10 Okay

Jeremy

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2023

6/10 Okay

Amber

Disliked: Staff & service
Stayed 1 night in Jul 2023

2/10 Terrible

Nautica

Disliked: Cleanliness, staff & service, property conditions & facilities
Never again
Stayed 1 night in Jun 2023
Response from Hotel Management on Jul 3, 2023
Dear Nautica, Thank you for choosing our hotel for your stay. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance so we can provide you with the perfect stay you deserve.Sincerely,Hotel Management

8/10 Good

Stacy

Traveled with pets
Liked: Cleanliness
The room above me was so noisy like big thuds that would make you jump. I went to relax not be up with my dog all night because loud noises make her start stunning circles. I called front desk twice and it would get louder. There was a couple hour break then when desk person went home it was double thus until 1:44 am. Next morning front desk employee could gave cared less like I was making it up. No I was miserable and is was my dog. I would give this place a zero
Stayed 1 night in Jun 2023
Response from Hotel Management on Jun 28, 2023
Dear Stacy, Thank you for being our recent guest and sharing your experience. We apologize for the noise issues you experienced and for your sleep being disturbed by noise from nearby guests. Occasionally, guests do not adhere to the property rules concerning noise. We also apologize for the lack of empathy from our staff at the front desk. We will address the issue with our team. We hope you will allow us to serve you better in the future.Sincerely,Hotel Management

2/10 Terrible

Monica

Stayed 1 night in Jun 2023

8/10 Good

Shaquia

Stayed 1 night in Jun 2023

4/10 Poor

Michelle

Disliked: Cleanliness, property conditions & facilities
Dirty. Pubic hair left in tub. Toilet not clean. No hair dryer or Kleenex. Never again
Stayed 1 night in Jun 2023
Response from Hotel Management on Jun 4, 2023
Dear Michelle, Please accept our sincere apologies for failing to provide you with the flawless stay you should always expect from us. Our team makes every effort to provide every guest with a clean and well-maintained suite. Therefore, we sincerely apologize for not meeting these expectations during your recent visit. We have addressed your comments with our housekeeping team to reiterate the importance of impeccable service and attention to detail. We hope you will consider allowing us the opportunity to welcome you back and show our commitment to delivering seamless experiences. Sincerely,Hotel Management

4/10 Poor

David

Liked: Staff & service
Disliked: Amenities
Stayed 1 night in Apr 2023

2/10 Terrible

Jerry

Disliked: Staff & service
Smokey, smelly, out-dated, in poor repair. Hard to find office staff for check-in. My wife is recovering from cancer surgery and the odors frightened her.
Stayed 7 nights in Apr 2023
Response from Hotel Management on May 4, 2023
Dear Jerry, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We do hope you will stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management

4/10 Poor

Angela

Disliked: Amenities, property conditions & facilities
The first thing I saw driving up to the hotel was a boarded-up window, but the staff said someone drove into the building and it wasn’t broken into. So I checked in since I had pre-paid for 2 nights. It was SO noisy! I went into the restroom, used the facilities and pulled gently on the toilet paper roll only to have the holder fall off and the toilet tissue went rolling. The top of the sink was secured with foaming caulk, so I assume that had been broken. When I went to take a shower the handle fell off in my hand. I put it back on and tried to turn on the water to hot, but the knob just went in circles. I finally got it to turn on, but there was no hot water. Absolutely nothing in the room - no coffee maker, nothing. The bed was very uncomfortable with a threadbare blanket. I left the next morning even though I paid for another night. I couldn’t even say anything as there was no staff to be found. I would never recommend this place!
Stayed 2 nights in Apr 2023
Response from Hotel Management on May 2, 2023
Dear Angela, First, we sincerely apologize for the disappointment you experienced during your recent stay with us. Our aim is to strive and ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. But we welcome the opportunity to prove ourselves again as your trusted hotel while in the area. We are looking forward to another visit.Sincerely, Hotel Management

6/10 Okay

Luis f

Liked: Cleanliness, staff & service, property conditions & facilities
This property gave me a negative experience with the shower faucet dripping all night. Then a guest in the next room let the alarm go off since 5:30 am until 7:00 am. I didn’t know where to leave the keys when I left because the reception counter was closed. It could have been better.
Stayed 1 night in Apr 2023
Response from Hotel Management on May 1, 2023
Dear Luis, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations or our high standards. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management

6/10 Okay

Cynthia

Traveled with family
Liked: Cleanliness, staff & service
It was very basic. We had 2 towels for 4 people. No shampoo or tissues. Wish they offered two queen beds. The hallways and elevator smelled really bad. And they didn’t have any staff there all night so I’m the morning when I needed towels I couldn’t get them.
Stayed 2 nights in Apr 2023
Response from Hotel Management on Apr 25, 2023
Dear Cynthia, Thank you for staying with us and reviewing your experience. Please accept our apologies, as we never mean to disappoint our guests in any way. We assure you that what you experienced is unacceptable by our standards, and we will take the proper action to correct this. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We hope you will allow us to provide you with the flawless stay you deserve on a future visit.Sincerely, Hotel Management

8/10 Good

Charla

Traveled with pets, Traveled with family
Liked: Staff & service, property conditions & facilities
It was good for what we needed at a good price. The front desk person was welcoming. Overall it was reasonably clean. However, the towels were pretty gross with stains and hair on them. We ended up buying our own to use.
Stayed 2 nights in Mar 2023
Response from Hotel Management on Mar 25, 2023
Dear Charla, Thank you for your honest comments about your stay with us. We are pleased that your experience was good, but we are sorry you were disappointed with the towels in your room. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.SincerelyHotel Management

4/10 Poor

William

Liked: Cleanliness
Disliked: Amenities
Very noisy, not well located for my interests, uncomfortable bed, no breakfast provided, no restaurants close by, only convenient for those with business at the university.
Stayed 1 night in Mar 2023
Response from Hotel Management on Mar 21, 2023
Dear William, We are sorry that we did not meet your expectations regarding our service, and we hope you will accept our apologies for what transpired. The situation you described regarding the noise disturbances you experienced is disappointing. We are very sorry you could not have a quiet and relaxing stay. When made aware of these situations, our staff is trained to have appropriate conversations with our guests to resolve such issues. Please know for a future visit that our front desk is always available to help make the most of your stay.Thank you for your feedback. We hope this did not overshadow your overall stay and that the rest of your visit was great. We look forward to seeing you again.Sincerely,Hotel Management

10/10 Excellent

Thang

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel peaceful around!!!
Stayed 1 night in Mar 2023

10/10 Excellent

Marsha

Stayed 1 night in Feb 2023

2/10 Terrible

Emanual C

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have tones of photos of the nasty unsafe things ive ran into at this property. From dirty sheets to loose cabinets. Nasty walls to filthy floors
Stayed 3 nights in Feb 2023
Response from Hotel Management on Feb 18, 2023
Dear Emanual C, Thank you for choosing us. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We appreciate your business and hope to have you as our guest again soon.Sincerely,Hotel Management

8/10 Good

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was clean, and the staff was awesomely
Stayed 1 night in Feb 2023

10/10 Excellent

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was polite but you could sense some animosity in their body language an their voice. But overall it was good. 7 out of a 1-10 scale with 10 being the best an 1 being the worst.
Stayed 1 night in Feb 2023
Response from Hotel Management on Feb 9, 2023
Dear Barbara, Thank you for your recent stay at Extended Stay America. We enjoyed having you as our guest, and we hope to see you again on your next visit to the city.Sincerely,Hotel Management

4/10 Poor

Laresha

Business traveler
Liked: Staff & service, amenities
I hate to give a low rating being that ive stayed at this location traveling for work many times. It was too noisy until after 1am with slamming doors and loud talking in hallway as well as outside. Also more people hanging around building making me feel unsafe.
Stayed 4 nights in Jan 2023
Response from Hotel Management on Feb 13, 2023
Dear Laresha, Thank you for reviewing your stay. We apologize for the noise concerns during your stay and their impact on your comfort. While we know this cannot change your recent experience with us, please know for future visits, our front desk is available at any hour to help make you as comfortable as possible. We are grateful for your feedback and hope you will return for the flawless stay you deserve.Sincerely,Hotel Management

2/10 Terrible

Ryan

Stayed 2 nights in Jan 2023

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No hotel staff after 10 pm, no tissue box, hair dryer, coffee machine in the room. No response
Stayed 1 night in Jan 2023
Response from Hotel Management on Feb 13, 2023
Dear Guest, We always appreciate feedback from our guests to ensure we meet our high service standards. Therefore, we sincerely apologize for the issues you experienced during your stay. While we know this does not change your experience, we've shared your comments with our team to ensure a better experience for future guests. Thank you for staying with us, and we would love the opportunity to welcome you back to show you the outstanding hospitality you deserve. Sincerely,Hotel Management

8/10 Good

Carter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

2/10 Terrible

Laura

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Strong odor of marijuana. Noisy room was sparse, e.g. no waste basket, very thin towel (one), front desk person never present. Plus was low cost, but I will never stay there again.
Response from Hotel Management on Feb 13, 2023
Dear Laura, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management

10/10 Excellent

Rosie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms very comfortable and clean, easy parking,quick check in
Stayed 1 night in Jan 2023

8/10 Good

Victor

Stayed 1 night in Jan 2023

2/10 Terrible

Adam

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

8/10 Good

Laresha

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable

4/10 Poor

Rob

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Room was clean but worn. Toilet did not work.
Stayed 1 night in Oct 2022

2/10 Terrible

Cody

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nobody was even there to check me in stayed at a different hotel
Stayed 1 night in Oct 2022

6/10 Okay

Peter

Stayed 1 night in Oct 2022