"Quality service, quality view."
Other than its location, which is superb since it overlooks a valley with an unrestricted view of hills in the near distance (weather permitting), your stay is made memorable by the quality of the hotel's staff. As this heritage property has retained much of its Colonial charm, so have they, although they are a young lot - which testifies to their training. Accessible, pleasing, courteous and always willing to go the extra mile for you, the service is impeccable.
For maximum enjoyment, you must, of course, have a room on the first floor with "a mountain view." While most rooms (from our experience of two) appear to be spacious and well appointed, the ones on the first floor are significantly superior to those on the ground, particularly if you are fortunate to get one with a view. Our enjoyment and appreciation of the facilities increased 100% - yes, as much as that - when we shifted from a room near the Reception to one with a mountain view (though, because of early monsoon mist and rain, we couldn't get much of it. Still, the promised openness was compensation enough!).
Food-wise, the hotel does tend to be somewhat expensive in season and tends to appeal to the lowest common denominator - large quantities of a limited range of cuisine. However, clearly, it does have the capability to provide more varied fare because when we asked to be accommodated outside the normal buffet meals, the staff went out of its way to oblige. The cook makes a mean grilled fish!
Pratik from Kolkata, India