Bar (on property)

Reviews of Frimurarehotellet, Sure Hotel Collection by Best Western

3.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 443 out of 1001 reviews" "
Rating 8 - Good. 447 out of 1001 reviews" "
Rating 6 - Okay. 84 out of 1001 reviews" "
Rating 4 - Poor. 19 out of 1001 reviews" "
Rating 2 - Terrible. 8 out of 1001 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Melwil

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location is great, nice quiet and quaint.
Stayed 2 nights in Sep 2023
Response from The front desk on Sep 30, 2023
Hi Melwil! Thank you for your review. Happy to see that you were pleased with your stay. Have a nice evening!

10/10 Excellent

Alexandra

Stayed 1 night in Sep 2023
Response from Receptionen on Sep 20, 2023
Hej Alexandra! Tack för ditt fina betyg. Varmt välkommen tillbaka!

10/10 Excellent

Patricia, Seattle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spectacularly grand old building transports you back in time, while having modern conveniences. And the staff were very friendly and went out of their way to be helpful.
Stayed 1 night in Aug 2023
Response from The front desk on Aug 22, 2023
Hi Patricia! Thank you so much for your lovely review. How wonderful that you were so pleased with your stay.Welcome back!

10/10 Excellent

Richard, Pensacola

This is a very nice hotel in exactly the right location in the center of Kalmar. Lovely,large rooms with lots of light. We will be back! Richard
Stayed 1 night in Jul 2023
Response from Lova on Jul 29, 2023
Hi Richard!Thank you for the wonderful feedback. We are so glad to see you liked our hotel and were satisfied with you stay.Welcome back!

10/10 Excellent

Tamara

Stayed 1 night in Jun 2023
Response from Lova on Jun 16, 2023
Hej Tamara!Tack för din fantastiska feedback.Vi hoppas att få se dig åter nästa gång som du besöker Kalmar.

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loud rock music until 2 a.m. made sleep impossible on Saturday night. Apart from that, breakfast selection was excellent, room was clean and staff helpful.
Stayed 1 night in Jun 2023
Response from Lova on Jun 7, 2023
Hello Barbara!Thank you for taking your time to give us feedback. Glad to see you liked our breakfast and had a good experience with our staff.If you have trouble with the noise, next time ask for a quiet room and we will do our best to make sure your room head the other way.Have a wonderful day!

10/10 Excellent

Robinie

Liked: Cleanliness, staff & service, property conditions & facilities
I loved it. The building is about 150 years old, although there are modern conveniences. The doors are big and heavy, the floors are wide plank bare wood, the stairs are stone or concrete, but the feeling is of the 1870s. The staff were very nice although reception was not always manned. Breakfast was good. The location is excellent for the train or bus or to tour the castle or the museum. Very central. I would go back.
Stayed 2 nights in May 2023
Response from Lova on May 30, 2023
Hello Robinie!Thank you for the wonderful feedback. We are very glad to see that you liked our hotel and were pleased with your stay.We hope to see you again the next time you visit Kalmar.

2/10 Terrible

Pirabu, Kendall Park

Traveled with family
Disliked: Staff & service
We didnt get a chance to stay in the place at all, yet we were charged the full price. The Reception and the hotel shuts down at 8 PM and there was a number posted on the entrance. When I called, no one picked up. Ended up looking for another hotel at 10:30 PM. STAY AWAY FROM THIS PROPERTY.
Response from Reception on Apr 19, 2023
Hi Pirabu! Thank you for taking your time to give us a review. We always call our guests before we go home so we can give them the information about how to check in after our opening hours. We could not call you since you gave us a wrong number, we tried but couldn't get through. The only thing we could do was to wait for you to call the number on the entrence door so we could guide you. We answer that phone all hours while the reception is not open. We waited for you to call but you did not. We have also explained the situation to Expedia, since you booked through them, the decision regarding a refund is not ours.

10/10 Excellent

Kasper

Stayed 2 nights in Apr 2023
Response from Hilma on Apr 10, 2023
Hej Kasper! Tack för ditt fina betyg, varmt välkomna åter!

10/10 Excellent

Leslie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful old hotel!
Stayed 2 nights in Aug 2022
Response from Emelie on Aug 9, 2022
Hi Leslie Thank you for your message and feedback on your stay with us! Welcome back!

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, room comfort
CK on tour.
Very nice 4 star hotel right in the heart of the historic centrein a perfect location for all the best bars and restaurants and only two minutes walk to the train and bus station. Super friendly staff on reception. A special thanks to Lova.
Stayed 2 nights in Aug 2022
Response from Lova on Aug 9, 2022
Hi Chris! Thank you for taking time to give us an review and thank you very much for your kind words. We are glad to see that you enjoyed your stay with us and we hope to see you again the next time you visit Calmar. Have a nice day!

10/10 Excellent

Kelly

Stayed 2 nights in Jul 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Emelie on Jun 19, 2022
Hej Tack för er fina feedback på er vistelse! Varmt välkomna åter!

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2022
Response from Teo on Jun 13, 2022
Hej! Tack för att du tagit dig tiden att ge oss feedback på din vistelse hos oss! Varmt välkommen åter!

10/10 Excellent

Stefan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Sara, hotellchef on May 3, 2022
Hej Stefan! Tack för du tagit dig tiden och ge oss superfint betyg. Varmt välkommen tillbaka nästa gång ni besöker Kalmar

10/10 Excellent

Mikael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Emelie on Dec 14, 2021
Hej Mikael Tack för att ni har tagit er tid till att ge oss feedback på ert besök hos oss! Varmt välkomna åter!

10/10 Excellent

Karin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very very friendly and gave excellent service.
Stayed 1 night in Oct 2021
Response from Emelie on Oct 29, 2021
Hej Karin Tack för er fina feedback :) Varmt välkomna åter till oss!

10/10 Excellent

Carl

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Emelie on Sep 22, 2021
Hej Carl Tack för er vistelse hos oss på FRimurarehotellet. Varmt välkomna åter till oss

8/10 Good

Barbara L

Liked: Cleanliness, staff & service, property conditions & facilities
good choice
Stayed 1 nite. Very early AM exit & staff prepared me a generous bag-breakfast. Room was bright & well-decorated. Central to everything Kalmar has to offer.
Stayed 1 night in Sep 2021
Response from Emelie on Sep 18, 2021
Hi Thank you for your feedback and your visit Have a nice weekend

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was nice, quiet and the bed was comfortable, the staff were very good also as was breakfast.
Stayed 1 night in Sep 2021
Response from Anton on Sep 15, 2021
Thank you for taking the time to give us a review hope to see you again soon

8/10 Good

Hans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly hotel with possibility to take the dog
Very friendly and possible to take our dog with us. The personell was very service minded. They called us before the arrival informing about opening hours.
Stayed 1 night in Aug 2021
Response from Emelie on Sep 8, 2021
Thank you for choosing to visit us. You are warmly welcome again with your sweet dog

10/10 Excellent

Isabella

Stayed 1 night in Aug 2021
Response from Emelie on Sep 18, 2021
Hej Tack för er feedback samt ert besök hos oss på Frimurarehotellet

8/10 Good

Adele

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good but...
I like the hotel. But I think they need to have a crisis communication plan. During the stay, the water heating system was damaged by flooding. Perhaps an email could have been sent to guests that there was a problem. A notice in the lift is not enough. There was a lot of rain - it would have been nice to have been offered the opportunity to dry some of clothing.
Stayed 1 night in Aug 2021
Response from Emelie on Aug 29, 2021
Hello Thank you for your message. Yes we were really surprised by the amount of water that came in a short period of time. We've never seen anything like this before in Kalmar. We lisen to your feedback and how we can send out information when such situations arise like this. If desired and communicated to us, we could have dried your clothes in our dryer. We are glad that you liked our hotel and wish you a warm welcome back to us. Have a nice evening!

8/10 Good

Christopher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel in the middle of town.
A nice hotel in the middle of town. Very friendly staff. Great breakfast. I had a room to the front which could be a little noisy with the bar / restaurant opposite, but the music stopped at 10pm, next time I'll request a room to the rear. Highly recommended.
Stayed 7 nights in Jun 2021
Response from Emelie on Jun 14, 2021
Hi Christopher Thank you for your visit at Frimurarehotellet. Warm welcome back

10/10 Excellent

Michal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Jennie on Feb 26, 2021
Tack så mycket, hoppas vi ses snart igen! :)

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in a double room for one night. Its a nice relatively historic building with a restaurant below. The rooms are modern and include a mini safe which is an added convenience. There was minimal street noise as well. I would stay here again.
Stayed 1 night in Oct 2020
Response from Oscar on Oct 15, 2020
Thank you for your feedback. Hope to see you soon again.

10/10 Excellent

Bo G Mikael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great historical building to stay.
Clean room, quiet, great restaurant for dinner and good breakfast. It was hard to find even with GPS.
Stayed 1 night in Sep 2020
Response from Oscar on Sep 29, 2020
Thanks for your stay! Hope to see you soon again

10/10 Excellent

Ludwig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from hotellchef on Aug 9, 2020
Hej Ludwig! Tack för du tagit dig tiden och ge oss ett betyg. Varmt välkommen tillbaka till oss nästa gång ni besöker Kalmar! Med vänliga hälsningar Sara

8/10 Good

Alexandra

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2020
Response from Nathalie on Jun 17, 2020
Tack för fin feedback Varmt välkomna tillbaka nästa gång ni besöker Kalmar Ha en fin sommar

10/10 Excellent

Ton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020
Response from Receptionist on Mar 16, 2020
Hej Ton! Tack för att ni tog er tiden att ge oss feedback, det värmer oss verkligen att höra att ni hade en fin vistelse här hos oss på Frimurarehotellet. Ni är varmt välkomna tillbaka nästa gång ni besöker Kalmar! Med vänliga hälsningar, Jennifer, Receptionist

6/10 Okay

Jan-Åke

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
En något sliten pärla…
Utmärkt läge, charmigt men slitet hotell. Utmärkt restaurang.
Stayed 1 night in Dec 2023
Response from Receptionen on Jan 2, 2024
Hej Jan-Åke! Tack för att du tagit dig tiden och gett oss en recension. Visst är läget perfekt på semestern! Härligt att höra att du uppskattade vår restaurang. Ha en fortsatt fin dag!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Receptionen on Jan 2, 2024
Hej! Tack för ditt fina betyg, det värmer. Varmt välkommen tillbaka!

6/10 Okay

Dan

Liked: Room comfort
Gammalt är bra
Det är ett gammalt hotell med den charm som finns i gamla verksamheter. Om man vill ha toppklass på alla faciliteter i stället för charm så väljer man ett annat hotell.
Stayed 1 night in Dec 2023
Response from Receptionen on Jan 2, 2024
Hej Dan! Tack för att du tagit dig tiden och gett oss en recension. Vad roligt att du uppskattade den äldre charmen. Vi har försökt bevara 1800-tals känslan så mycket som möjligt. Ha en fortsatt fin dag!

6/10 Okay

Joakim

Disliked: Cleanliness, property conditions & facilities, room comfort
Inte igen
Charmigt gammalt hotell lite slitet. Tyvärr var frukosten dålig, det varma såsom äggröra och bacon var iskallt. Osten hade nog legat framme länge. Kaffet var ljummet.
Stayed 1 night in Dec 2023
Response from Receptionen on Jan 2, 2024
Hej Joakim! Tack för att du tagit dig tiden och gett oss en recension. Tråkigt att höra att du inte var nöjd med frukosten. Det måste blivit något fel med värmeinställningarna just den dagen. Vi har tagit detta vidare. Ha en fortsatt din dag!

8/10 Good

Patrik

Stayed 1 night in Dec 2023
Response from Receptionen on Jan 2, 2024
Hej Patrik! Tack för att du tagit dig tiden och gett oss en recension. Ha en fortsatt fin dag!

6/10 Okay

Anette

Traveled with family
Liked: Cleanliness, staff & service
Väldigt fint .gammalt och modernt blandat Men rummet kändes ibehov av att frächas upp Extra sängen så obekväm Men Resten av hotellet väldigt mysigt
Stayed 1 night in Dec 2023
Response from Lova on Dec 21, 2023
Hej Anette!Tack för att du har tagit dig tiden att ge oss feedback, utan det kan vi inte förbättras. Kul att se att du upplevde hotellet mysigt och att du tycker om den gamla charmen. Vi förstår att alla har olika preferenser för en bra säng och det är tråkigt att våra inte passade dig. Sömnen är trots allt mycket viktig för att få en fortsatt härlig dag. Vi önskar dig en god jul och ett gott nytt år!

10/10 Excellent

Dan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Receptionen on Dec 20, 2023
Hej Dan! Tack för ditt fina betyg. Härligt att höra att du var så nöjd med din vistelse hos oss. Varmt välkommen tillbaka!

6/10 Okay

Adam

Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Receptionen on Dec 20, 2023
Hej Adam! Tack för att du tagit dig tiden och gett oss ett betyg. Ha en fortsatt fin kväll!

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Något slitet hotell med fantastisk service.
Stayed 2 nights in Oct 2023
Response from Receptionen on Dec 20, 2023
Hej Michael! Tack för ditt fina betyg, det värmer att du var så nöjd med din vistelse hos oss. Tack för dina fina ord om vår personal, det betyder mycket för oss. Varmt välkommen tillbaka!

10/10 Excellent

Bo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Receptionen on Dec 20, 2023
Hej Bo! Tack för ditt fina betyg, det värmer att du var så nöjd med din vistelse hos oss. Varmt välkommen tillbaka!

6/10 Okay

Verified traveler

Ok läge
Bra läge. Ok frukost. Tyvärr låg vårt rum ca 2,5 m från junordet, så det luktade matos i rummet hela natten.
Stayed 1 night in Dec 2023
Response from Receptionen on Dec 20, 2023
Hej! Tack för att du tagit dig tiden och gett oss ett betyg. Ha en fortsatt fin kväll!

8/10 Good

Joakim

Stayed 1 night in Dec 2023
Response from Receptionen on Dec 20, 2023
Hej Joakim! Tack för att du tagit dig tiden och gett oss ett betyg. Ha en fortsatt fin kväll!

10/10 Excellent

Karin

Liked: Staff & service, room comfort
Unik miljö
Stayed 1 night in Nov 2023
Response from Receptionen on Dec 20, 2023
Hej Karin! Tack för ditt fina betyg, det värmer att du var så nöjd med din vistelse hos oss. Varmt välkommen tillbaka!

8/10 Good

anders

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Receptionen on Dec 20, 2023
Hej Anders! Tack för att du tagit dig tiden och gett oss ett betyg. Ha en fortsatt fin kväll!

10/10 Excellent

Christina

Stayed 2 nights in Nov 2023
Response from Receptionen on Dec 20, 2023
Hej Christina! Tack för ditt fina betyg. Härligt att höra att du var så nöjd med din vistelse hos oss. Varmt välkommen tillbaka!

8/10 Good

benita

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Det var smutsigt bakom säng borden med stora dammråttor, annars var det städat och ok. God frukost o trevlig personal
Stayed 1 night in Nov 2023
Response from Lova on Nov 28, 2023
Hej Benita!Tack för att du har tagit dig tiden att ge oss feedback och kul att se att du var nöjd med din vistelse hos oss. Jag ska ta det vidare med städet vad som kan förbättras.Må gott och varmt välkommen tillbaka!

10/10 Excellent

Vanessa

Stayed 1 night in Nov 2023
Response from Receptionen on Dec 20, 2023
Hej Vanessa! Tack för ditt fina betyg. Härligt att höra att du var så nöjd med din vistelse hos oss. Varmt välkommen tillbaka!

6/10 Okay

Bo

Traveled with partner
Blev lite besviken på frukosten.
Stayed 1 night in Nov 2023
Response from Lova on Nov 28, 2023
Hej Bo!Tack för att du har tagit dig tiden att ge oss feedback, utan det kan vi inte förbättras. Tråkigt att se att du inte var helt nöjd med din vistelse hos oss. Hör gärna av dig och berätta vad det var som gjorde dig besviken på frukosten så att vi kan se över eventuella förändringar.Varmt välkommen åter!

10/10 Excellent

Carin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Nov 2023
Response from Receptionen on Nov 27, 2023
Hej Carin! Tack för ditt fina betyg. Härligt att höra att du var nöjd med din vistelse hos oss. Varmt välkommen tillbaka!

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Receptionen on Nov 23, 2023
Hej Jenny! Tack för ditt fina betyg. Varmt välkommen tillbaka!