Terrace/patio

Reviews of Doubletree by Hilton Hotel Kamloops

4 out of 5
Doubletree by Hilton Hotel Kamloops
339 St. Paul Street, Kamloops, BC

Reviews

8.0

Very Good

Rating 10 - Excellent. 387 out of 1003 reviews" "
Rating 8 - Good. 368 out of 1003 reviews" "
Rating 6 - Okay. 129 out of 1003 reviews" "
Rating 4 - Poor. 71 out of 1003 reviews" "
Rating 2 - Terrible. 48 out of 1003 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tessa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fresh warm cookies upon check in after a long day of driving was a win for me. Great place to stay when in Kamloops
Stayed 1 night in Mar 2024

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest service Agent on Mar 19, 2024
Dear Ana,Thank you so much for your kind reviews. We are so glad to know that you enjoyed your stay with us. Please rest assured that your feedback means significantly to us as it encourages us to continue to improve our services and staff performance. Nonetheless, please do not hesitate to voice your opinions or suggestions on how we can make your experience more enjoyable. Once again, we thank you for staying with us and your feedback. Hopefully, we have an opportunity to welcome you back to our hotel in the near future. Best regardsGuest service manager

10/10 Excellent

steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest service Agent on Mar 7, 2024
Dear Steve,Thank you for your kind review. We would like you to know that your feedback matters to us significantly as it helps us to identify areas of improvement. We are so glad to know that you enjoy your experience at our hotel. Nonetheless, please be assured that we are and will continue to enhance our service quality and staff performance in order to provide you with better experience every time.On the other hand, please feel free to let us know if you have any suggestions on how we can make your stay more enjoyable! But other than that, we look forward to another opportunity to welcome you back to our hotel in the future.Best regardsGuest service manager

10/10 Excellent

T.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I generally find Doubletrees to be good hotels, and this one in Kamloops is no exception. Our room was a good size, quiet, and very clean. It had modern, updated decor and a mini-fridge. I found the bed (a queen) very comfortable, with a good mattress. The bathroom was all-in-one -- sink and counter inside, not outside in the room. The hotel is downtown, in a good location for walking around. It's a pretty short cab ride to the airport (under 20 minutes). Also, the front desk staff were pleasant, professional, and very helpful. We had a problem after checking out -- the cab we pre-booked to come at 4:15 a.m. to take us to the airport did not show up. The company would not send another. The overnight desk agent was right on it. He recommended and phoned another company, which came on a rush basis. He really helped us out. In short, a very nice hotel and great service. I would happily stay there again.
Stayed 1 night in Feb 2024
Response from Guest service Agent on Mar 4, 2024
Dear guest,Thank you so much for choosing to stay with us and for your kind review. Your feedback is very important to us as it helps us to identify and improve our services and staff performance. On the other hand, we are glad to know that you enjoyed your stay with us, and that our staff was able to assist you going through some difficulties getting a cab in time for the airport. With your compliments, we will continue to enhance our service quality and ensure that we always provide you with a comfortable stay.Nonetheless, please feel free to let us know if you have any questions or requests. We hope to have another opportunity to welcome you back to our hotel in the near future.Best regards,Guest service manager

8/10 Good

Tamer

Stayed 3 nights in Feb 2024
Response from Guest service Agent on Mar 21, 2024
Dear Tamer, Thank you for your kind review. We are glad to hear that you enjoyed your stay at our property. We would like to let you know that we value your feedback as it guides us to identify areas of improvement. On the other hand, we see that there's room for improvement and would love to know what can be done to make your experience more enjoyable. We hope to have a chance to welcome you back to our hotel and provide you with better services.Best regardsGuest Service Manager

6/10 Okay

Tamer

Stayed 3 nights in Feb 2024
Response from Guest service Agent on Mar 21, 2024
Dear Tamer,Thank you so much for your review. Please be assured that we are and will continue to improve our services and staff performance to make sure that all of our guests are being offered the best experience possible. Nonetheless, we are sorry to know that we did not meet your expectations during your recent stay at our hotel. Please do not hesitate to give us your suggestions on how we can enhance your experience ultimately. We hope to have another chance to welcome you back to our hotel in the near future.Best regardsGuest Service Manager

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfy
Stayed 1 night in Feb 2024
Response from Guest service Agent on Feb 9, 2024
Dear Heather,Thank you so much for your kind review. Your feedback means a lot to us as it helps us to identify areas that need improvement. On the other hand, please be assured that we are and will continue to enhance our services and staff performance so we can provide an enjoyable stay for you.Nonetheless, we do see there is room for improvement so please don't hesitate to let us know if you have any advice on how we can make your experience more memorable for your future stay. We hope to have an opportunity to serve you again in the near future.Best regardsGuest service agent

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest service Agent on Feb 9, 2024
Thank you so much for your kind review. Your feedback means a lot to us as it helps us to identify areas that need improvement. On the other hand, please be assured that we are and will continue to enhance our services and staff performance so we can provide an enjoyable stay for you.Nonetheless, we see there is still room for improvement so please don't hesitate to let us know if you have any advice on how we can make your experience more memorable for your future stay. We hope to have an opportunity to serve you again in the near future.Best regardsGuest service manager

10/10 Excellent

Isabelle

Stayed 1 night in Jan 2024
Response from Guest service Agent on Feb 9, 2024
Dear Isabelle,Thank you so much for your kind review. Your feedback means a lot to us as it helps us to identify areas that need improvement. On the other hand, please be assured that we are and will continue to enhance our services and staff performance so we can provide an enjoyable stay for you.Nonetheless, please don't hesitate to let us know if you have any advice on how we can make your experience more memorable for your future stay. We hope to have an opportunity to serve you again in the near future.Best regardsGuest service manager

6/10 Okay

Patrick

Liked: Cleanliness, amenities
They need to equip rooms with Microwaves for convenience sake. They should work on Breakfast too, they don't provide it for free.
Stayed 3 nights in Jan 2024
Response from Guest service Agent on Feb 9, 2024
Dear Patrick,Thank you for your feedback. We are sorry to know that the stay was not up to your expectations. Please be assured that we take your review very seriously as it helps us to identify areas of improvement. We apologize that our shortage of microwaves impacted your stay. We actually have a limited quantity of microwaves in house; however, we do provide microwave to guest's room upon request. We also don't provide guests with free Continental breakfast since the rate for breakfast-included reservations is different (which is normally CAD20+ depending on the quantity of guests). Nonetheless, we appreciate that you chose and stayed with us. We hope to have a chance to host and win you back with better service and staff performance. In addition, please don't hesitate to let us know if you have any advice on how we can make your experience more memorable for your future stay. Best regardsGuest service agent

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service, room comfort
Was a great stay.
Stayed 2 nights in Dec 2023
Response from Guest service Agent on Feb 9, 2024
Dear guest,We would like to thank you for your kind review! We would like to inform you that we are and will continue to better our service to best-serve you every time you choose to stay with us.On the other hand, we acknowledge that there is room for improvement. Therefore, please do not hesitate to let us know what should have been done during your stay or should be implemented for your future stay to make your experience more enjoyable.Once again, we appreciate your feedback as it means significantly to us in terms of service and staff performance enhancement. We hope to have the opportunity to serve you again.Best regardsGuest service agent

10/10 Excellent

Hideaki

Stayed 1 night in Dec 2023
Response from Guest service Agent on Feb 9, 2024
Dear guest Hideaki,We would like to thank you for the kind review. Your feedback is very important to us as it helps us identify areas that need improvement. Please be assured that we are and will continue to enhance our services in order to give you the most enjoyable experience staying with us.Nonetheless, please feel free to let us know if you have any advice on how we can make your stay more memorable.Best regardsGuest service agent

10/10 Excellent

Dmytro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest service Agent on Feb 12, 2024
Dear guest Dmytro,Thank you for your kind review. We are happy to hear that you enjoy your stay with us. Your feedback is extremely valuable for us in terms of service and staff performance enhancement. We would like to assure you that we are continuously working on improving our service to provide our dear guests with exceptional experience every time. Once again, thank you for sparing your time to leave us a review; and we hope to have a chance to welcome you back to our hotel in the near future.Best regards,Guest service agent

8/10 Good

Jim

Stayed 1 night in Dec 2023
Response from Guest service Agent on Dec 5, 2023
Dear Jim,Thank you for sparing your time to leave us a review. It means significantly to us in terms of service and staff performance enhancement. Please be assure that we are continuing to improve our service to provide our guests with unforgettable experience. Please feel free to let us know areas you think should be improved to make your stay more comfortable.Best regardsGuest service agent

10/10 Excellent

Bolarinwa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Guest service Agent on Nov 13, 2023
Dear Bolarinwa,Thank you for your kind review. We are happy to hear that you enjoy your stay with us. Your feedback is extremely valuable for us in terms of service and staff performance enhancement. We would like to assure you that we are continuously working on improving our service to provide our dear guests with exceptional experience every time. Once again, thank you for sparing your time to leave us a review; and we hope to have a chance to welcome you back to our hotel in the near future.Best regards,Guest service agent

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities
It’s awesome place to stay
Stayed 1 night in Aug 2023
Response from Guest service Agent on Oct 20, 2023
Dear Sophia,Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback as it is extremely important to us in terms of service and staff performance improvement. Besides that, we are happy to know that you were satisfied with the experience you had at our property.Also, we want to assure you that, we are continually working on enhancing our guest experiences, providing memorable stay, and making sure that all of our Hilton members feel appreciated.Once again, we would like to thank you for your feedback and providing us an opportunity to serve you.Looking forward to welcoming you back to our property in the future.Best regardsGuest service agent

6/10 Okay

harold

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location is fine, easy access to anything downtown but like so many of our communities across this country the homeless hanging around even in the parking lot asking for handouts is annoying. We stayed in room 501 and there is an annoying drip or expansion/contraction of piping that just doesn't go away. Lasted all night. Breakfast in the restaurant was okay.
Stayed 1 night in Oct 2023
Response from Guest service Agent on Oct 20, 2023
Dear Harold,Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback as it is extremely important to us in terms of service and staff performance improvement.We apologize for any convenience you experienced during your stay at our property. We will work with our maintenance team and get the dripping sound figured out as soon as possible. Also, we want to assure you that, we are continually working on enhancing our guest experiences.Once again, we would like to thank you for your feedback and providing us an opportunity to serve you. Looking forward to welcoming you back to our property in the future.Best regardsGuest service agent

2/10 Terrible

Marc

Stayed 2 nights in Oct 2023
Response from Guest Service Agent on Nov 1, 2023
Dear Marc, Thank you for taking the time to provide feedback on your recent stay at our hotel. We are disappointed to learn that your experience did not meet your expectations and we apologize for any inconvenience or discomfort caused during your stay. We value your feedback and take all comments seriously, as it allows us to identify areas where we can improve our service and facilities. We would appreciate it if you could provide us with more specific details about your stay, so that we can investigate the issues and take appropriate measures to prevent them from happening in the future. We would like to assure you that providing our guests with a comfortable and enjoyable stay is our top priority. We hope to have the opportunity to welcome you back in the future, and to show you the improvements we have made based on your feedback. Thank you again for your feedback, and we wish you all the best for your future travels.

10/10 Excellent

Shakti

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest service Agent on Oct 12, 2023
Dear Shakti,Greetings from Doubletree by Hilton Kamloops.Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback as it is extremely important to us in terms of service and staff performance improvement. Besides that, we are happy to know that you were, overall, satisfied with the experience you had at our property.Also, we want to assure you that, we are continually working on enhancing our guest experiences, providing memorable stay, and ensuring that you feel valued as a Hilton Honor member.Once again, we would like to thank you for your feedback and providing us an opportunity to serve you.Looking forward to welcoming you back to our property in the future.Best regardsGuest service agent

8/10 Good

Ken, Kelowna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Guest Service Agent on Oct 1, 2023
Dear Ken, thank you for staying with us and for your kind review. We are glad to know that you're satisfied with you stay at our property. However, we see there's room for improvement. Please feel free to let us know what should or should have been done to make your stay more comfortable. Warm regards, Guest Service Agent Doubletree by Hilton.

10/10 Excellent

john

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location downtown
Hotel was in a good location close to downtown. Only complaint was the shower head barley had any water coming out of it. Staff was really friendly
Stayed 2 nights in Sep 2023
Response from Guest service Agent on Sep 19, 2023
Dear John,Thank you for your kind review. Your review is extremely valuable to us in terms of service and staff performance enhancement to achieve guest satisfaction. However, we would like to assure you that we are constantly working on improving the service provided to our dear guests. On the other hand, we sincerely apologize for the inconvenience that you experienced during your stay with us. We hope to have a chance to win you back by providing better service and accommodation. Once again, thank you for your recognition for our staff and we look forward to hosting you again in the near future.Best regards,Guest service agent

4/10 Poor

Robert

Stayed 1 night in Sep 2023
Response from Guest service Agent on Sep 19, 2023
Dear Robert,Thank you for taking your precious time to leave us a review. Your review is extremely helpful for us in terms of service and staff performance improvement. On the other hand, we are sorry to know that your stay with us did not satisfy you. Please feel free to let us know what should be done to make your stay better. Lastly, we hope to have a chance to host and win you back.Best regardsGuest service agent

6/10 Okay

Alicia, Oakland

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pros: very clean and well-maintained if a little worn, close to the center of town, restaurant on site. Cons: very basic amenities, such as no microwave and rather slow wifi, slightly cramped room. Staff seemed eager to be helpful. Totally adequate for quick stay and good for the price.
Stayed 1 night in Sep 2023
Response from Guest service Agent on Sep 13, 2023
Dear Alicia,Thank you for taking the time to share your experience about your recent stay at our hotel. We are glad to know that the hotel location was in your favor and your interaction with our staff was decent. On the other hand, we sincerely appreciate your feedback and extremely apologize for the inconvenience you had during your stay with Doubletree by Hilton, Kamloops. We want to assure you that we are continually working on enhancing our guest experiences and providing them memorable stay. Hope that we have the honor to host and win you again with better service. Please feel free to let us know what could have been done better or should be implemented in order to make your stay more enjoyable. We would like to collect as much feedback as possible to provide our dear guests with top-notch experience. Once again, we would like to thank you for your feedback and giving us an opportunity to serve you. Please reach out to us if you would like to give us a specific feedback or need any assistance.Looking forward to welcoming you again.Guest service agent

8/10 Good

Hilary

Stayed 1 night in Sep 2023
Response from Guest service Agent on Oct 5, 2023
Dear Hilary,Greetings from Doubletree by Hilton Kamloops.Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback as it is extremely important to us in terms of service and staff performance improvement. We want to assure you that, we are continually working on enhancing our guest experiences and providing memorable stay. We see that there is room for improvement. Please feel free to let us know what can be done to enhance your experience staying with us. Once again, we would like to thank you for your feedback and providing us an opportunity to serve you. Looking forward to welcoming you back to our property in the future.Best regardsGuest Service Agent

10/10 Excellent

Lillian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was fantastic from start to finish. The staff were friendly and informative. Our stay was 5 days. The entire hotel was very clean. When I requested a room where we could get the most rest (my husband wasn’t feeling well), that’s exactly what we received. I would recommend asking for a room on the 5th floor. We’ll return here every time we come to Kamloops.
Stayed 5 nights in Aug 2023
Response from Guest service Agent on Sep 5, 2023
Dear guest Lilian,Thank you so much for your kind review. We are so delight to hear that you enjoyed your stay and satisfied with the cleanliness of the hotel. On the other hand, we would like to assure you that your comment is valuable to us in terms of service and staff performance improvement. With your support, we are encouraged to deliver better service to make your experience as satisfying as possible. Once again, we appreciate your kindness and are excited to have the honor to host you and your family in the near future.Best regardsGuest service agent

8/10 Good

Yue

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very peaceful
Stayed 1 night in Aug 2023
Response from Guest service Agent on Aug 31, 2023
Dear Yue,Thank you for staying with us and for your kind review. We are glad to know that you're satisfied with you stay at our property. However, we see there's room for improvement. Please feel free to let us know what should or should have been done to make your stay more comfortable.

8/10 Good

Allan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Guest service Agent on Aug 31, 2023
Dear Allan, Thank you for staying with us and for your kind review. We are glad to know that you're satisfied with you stay at our property. However, we see there's room for improvement. Please feel free to let us know what should or should have been done to make your stay more comfortable.Best regardsGuest service agent

6/10 Okay

Alysia

Liked: Cleanliness, staff & service, room comfort
Too noisy
I could hear every elevator open, every person taking in the hallways. I could hear the people above and next to me. Room 215 was the worst!
Stayed 1 night in Aug 2023
Response from Guest service Agent on Aug 31, 2023
Dear Alysia,Thank you so much for staying with us and leaving us feedback. Please be assured that your review is valuable to us in terms of staff performance and service improvement.On the other hand, we would like to sincerely apologize for the inconvenience you experienced during your stay at our hotel. We understand that noises affect your stay tremendously and the problem was not resolved on time. We will do our best to fix this problem after discussing the matter with our team to come up with an adequate solution.We hope to have the honor to host and providing you with better service.Best regardsGuest service agent

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Love the hotel. Clean and friendly staff. Would have liked a more traditional restaurant
Stayed 1 night in Aug 2023
Response from Guest service Agent on Aug 31, 2023
Dear Brenda,Thanks for staying with us. We appreciate your feedback as it is valuable to us in terms of staff performance and service improvement! And we look forward to welcoming you back to our hotel in the near future and providing you with even better service.Best regards Guest service agent

10/10 Excellent

Timothy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is by far one of my favorite places to stay when going though Kamloops.
Stayed 1 night in Aug 2023
Response from Guest service Agent on Aug 12, 2023
Dear Timothy,Thank you for your kind review. We are so glad to know that you enjoyed your stay at our hotel. Your review is extremely valuable and helpful to us in terms of service and staff performance improvement. On the other hand, we would like to assure you that we are constantly working on our service to well-provide our guests with the best experience. Best regardsJoey TangGuest service agent

8/10 Good

Dustin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and great staff.
Excellent host upon check in helped me register for Hilton rewards, the rooms are a tad small then normal rooms in the area but the soundproofing is one of the better ones… parking is a tad of a headache when your driving a full size truck… overflow has a bit more room for trucks. The pool and hot tub outside were nice… nice sized tvs in the rooms… premium wifi does come at a cost so just used our mobile hotspot the entire time.
Stayed 3 nights in Aug 2023
Response from Guest Service Agent on Aug 10, 2023
Dear Dustin,Thank you for taking the time to share your feedback with us. We greatly appreciate your 8 out of 10 review and are pleased to hear that you enjoyed your stay at our hotel.We're thrilled that our good location and dedicated staff made a positive impression on you. It's wonderful to know that our excellent host made your check-in experience smooth and even helped you with registering for Hilton rewards.We apologize for any inconvenience you may have experienced due to the size of our rooms, particularly in comparison to others in the area. However, we're glad to hear that our soundproofing measures helped ensure a comfortable and quiet stay for you. We understand that parking can be challenging, especially for larger vehicles, and we appreciate your understanding. Dear Dustin,Thank you for taking the time to share your feedback with us. We greatly appreciate your 8 out of 10 review and are pleased to hear that you enjoyed your stay at our hotel.We're thrilled that our good location and dedicated staff made a positive impression on you. It's wonderful to know that our excellent host made your check-in experience smooth and even helped you with registering for Hilton rewards.We apologize for any inconvenience you may have experienced due to the size of our rooms, particularly in comparison to others in the area. However, we're glad to hear that our soundproofing measures helped ensure a comfortable and quiet stay for you. We understand that parking can be challenging, especially for larger vehicles, and we appreciate your understanding. It's great to hear that our overflow parking provided a more suitable option for your full-size truck.We're delighted that you enjoyed the amenities we offer, including the outdoor pool and hot tub, as well as the generously sized TVs in the rooms. We understand that premium WiFi comes at a cost and we appreciate your resourcefulness in using your mobile hotspot.Thank you again for choosing our hotel for your stay. We hope to welcome you back in the future and provide you with an even better experience.Warm regards, Guest Service Agent Doubletree by Hilton.

8/10 Good

Corine

Traveled with group
Liked: Cleanliness, staff & service, amenities
The lobby was very inviting and front desk peoe were excellent on check amd check out. The room was large, clean and well layed out. The pool area was dirty and difficult to find. The property did not have alot of parking.
Stayed 1 night in Aug 2023
Response from Guest Service Agent on Aug 10, 2023
Dear Corine,We appreciate you taking the time to share your feedback regarding your recent stay at our hotel. Your 4 out of 5 review is valuable to us, and we're pleased to learn that you had several positive experiences during your visit.It's wonderful to hear that our inviting lobby and excellent front desk team contributed positively to your check-in and check-out process. We're also delighted that you found your room to be spacious, clean, and well-organized, creating a comfortable environment for your stay.We sincerely apologize for any inconveniences you encountered in relation to our pool area. Your feedback about its cleanliness is concerning, and we will address this issue promptly to ensure a more enjoyable experience for all our guests. We're also sorry for any difficulties you faced in locating the pool area; we will review our signage to make it easier for guests to find.Regarding parking, we understand that the availability of parking spaces can sometimes be a challenge. We're sorry for any inconvenience this may have caused you and will take your feedback into consideration as we work to improve this aspect of our service.Thank you once again for choosing to stay with us and for providing your insights. We value your feedback and hope to have the opportunity to welcome you back in the future, providing you with an even better experience.Best regards, Guest Service Agent Doubletree by Hilton.

6/10 Okay

Jim, Red Deer

Traveled with family
Liked: Cleanliness, staff & service
215 is not a good room. Could hear the main lobby door open and close all the time. A/C fan was noisy and intermittent. Bed was great but the peripheral noises kept waking us up.
Stayed 1 night in Jul 2023
Response from Guest Service Agent on Jul 26, 2023
Dear Jim, thank you for taking the time to provide feedback on your recent stay at our hotel. We are disappointed to learn that your experience did not meet your expectations and we apologize for any inconvenience or discomfort caused during your stay. We value your feedback and take all comments seriously, as it allows us to identify areas where we can improve our service and facilities.We would like to assure you that providing our guests with a comfortable and enjoyable stay is our top priority. We hope to have the opportunity to welcome you back in the future, and to show you the improvements we have made based on your feedback. Thank you again for your feedback, and we wish you all the best for your future travels.Warm regards, Guest Service Agent Doubletree by Hilton.

8/10 Good

Jody

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly, helpful and professional. Didn't realize they don't clean the rooms daily to replenish the towels. We were there for 3 days and had to ask for more towels as they only leave 3 per room. Guess I would like to see more proactive common sense - 2 people staying for 3 nights but only 3 large bath towels - at minimum 4 would be smarter.
Stayed 3 nights in Jul 2023
Response from Guest Service Agent on Jul 26, 2023
Dear Jody,Thank you for taking the time to share your feedback about your recent stay at our hotel. We greatly appreciate your kind words about our friendly, helpful, and professional staff. We strive to provide exceptional service, and it's wonderful to hear that our team made a positive impression on you.Regarding the matter of room cleaning and towel replenishment, we apologize for any inconvenience this may have caused. We understand how important it is to have fresh towels readily available during your stay. We appreciate your feedback and will take it into consideration as we continually work on improving our services.In the future, we will certainly review our towel allocation policy to ensure that it aligns better with the needs of our guests. Once again, we thank you for choosing our hotel, and we hope to welcome you back in the future. If you have any further comments or questions, please feel free to reach out to us directly. Your feedback is invaluable to us as we strive to enhance our guests' satisfaction.Warm regards, Guest Service Agent Doubletree by Hilton

10/10 Excellent

David

Stayed 1 night in Jul 2023
Response from Guest Service Agent on Aug 10, 2023
We are delighted to hear that you had an exceptional experience at our hotel and thank you for your fantastic review. Our team at Double Tree by Hilton strives to provide each guest with the highest level of service, and we are thrilled to learn that we have met your expectations. We take great pride in creating a comfortable and relaxing environment for our guests, and it's always a pleasure to hear that our efforts have been recognized. Thank you for taking the time to share your feedback with us, and we hope to have the pleasure of welcoming you back to Double Tree by Hilton soon. Best Regards, Guest Service Agent Doubletree by Hilton.

10/10 Excellent

Juan

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great service and very clean.
Stayed 1 night in Jul 2023
Response from Guest Service Agent on Jul 25, 2023
We are delighted to hear that you had an exceptional experience at our hotel and thank you for your fantastic review. Our team at Double Tree by Hilton strives to provide each guest with the highest level of service, and we are thrilled to learn that we have met your expectations. We take great pride in creating a comfortable and relaxing environment for our guests, and it's always a pleasure to hear that our efforts have been recognized. Thank you for taking the time to share your feedback with us, and we hope to have the pleasure of welcoming you back to Double Tree by Hilton soon. Best Regards

10/10 Excellent

Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Jul 2023
Response from Aidana Kustaubekova on Jul 22, 2023
We are delighted to hear that you had an exceptional experience at our hotel and thank you for your fantastic review. Our team at Double Tree by Hilton strives to provide each guest with the highest level of service, and we are thrilled to learn that we have met your expectations. We take great pride in creating a comfortable and relaxing environment for our guests, and it's always a pleasure to hear that our efforts have been recognized. Thank you for taking the time to share your feedback with us, and we hope to have the pleasure of welcoming you back to Double Tree by Hilton soon. Best Regards

8/10 Good

Mark

Stayed 1 night in Jul 2023
Response from Doubletree by Hilton Kamloops on Aug 3, 2023
Dear Mark, Thank you so much for your valuable feedback! We will be happy to welcome you again in the future.Best wishes,Guest Services Agent Doubletree by Hilton

8/10 Good

Sharon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The soundproofing between rooms was not as good as in most other hotels I have stayed at.
Stayed 2 nights in Jun 2023
Response from Guest service Agent on Jul 7, 2023
Dear Sharon,Thank you for your review. Your review is extremely valuable to us as it helps us navigate areas that need improvement. Nonetheless, we are sorry to hear that some of the room elements were not to your liking; in specific, the soundproofing quality. We understand that factor like this can affect your experience significantly. We will discuss this with our team and hope that we have the honor to host you again in your future trip to Kamloops.Once again, thank you for staying with us and for taking your time to write us your review.Best regards,Guest service agentDoubletree by Hilton

8/10 Good

Anup

Traveled with family and small children, Traveled with family
Liked: Staff & service, property conditions & facilities
Check in was quick and efficient. Indian restaurant downstairs needs to be avoided completely. The food is really bad. Hotel also had a smell of food throughout the day due to the indian restaurant downstairs.
Stayed 1 night in Jun 2023
Response from Guest Service Agent on Jul 1, 2023
Dear Anup,Greetings from Doubletree by Hilton. Thank you so much for your message! We really appreciate your feedback. You are our valued guest, and on a behalf of the entire Doubletree by Hilton team would like to apologize for the lingering smell of food that permeated the hotel. The restaurant is part of our property, and we will do our best to eliminate any odors from spreading throughout the hotel in the future. Thank you for choosing Doubletree by Hilton. We will be happy to welcome you again. AnelGuest Service AgentDoubletree by Hilton.

10/10 Excellent

Derek

Stayed 2 nights in May 2023
Response from Guest Service Agent on Jul 1, 2023
Dear Derek,Greetings from Doubletree by Hilton. Thank you so much for your message. We value your feedback. Thank you for choosing Doubletree by Hilton. We will be happy to welcome you again. AnelGuest Service AgentDoubletree by Hilton

8/10 Good

Kristiina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Guest service Agent on May 30, 2023
Hi Kristiina,Thank you so much for your kind review. Since your review helps us to improve service and staff performance, iplease feel free to give us more detail about what you think make your experience at our property satisfying and not satisfying enough.Best regards.

8/10 Good

Richard

Liked: Cleanliness, staff & service
only one problem, not major but inconvenient. My cell phone ran low on charge so I wanted to charge it but I only brought with me my USB connection cord without my plug-in charger. In a lot of hotels now you are starting to see desk lamps and or the phone with with USB slots for charging, not a big deal, just a thought. Many thanks . You did great .
Stayed 1 night in May 2023
Response from Hotel Management on May 25, 2023
Dear Richard,Thank you for taking the time to provide feedback on your recent stay at our hotel. We appreciate your feedback and are glad to hear that overall, you had a great experience during your stay with us.We appreciate your suggestion regarding the availability of USB slots for charging in the rooms. It's a great idea, and we will definitely take it into consideration for future improvements.We strive to provide a comfortable and convenient stay for all our guests, and your feedback helps us identify areas where we can enhance our services. Your satisfaction is important to us, and we will continue to work on providing the best possible experience for our guests.Thank you once again for choosing to stay with us and for sharing your thoughts. We look forward to welcoming you back in the future and providing you with an even better experience.Warm regards.

8/10 Good

Maguy

Stayed 1 night in May 2023
Response from Guest service Agent on Jun 12, 2023
Good afternoon Maguy,Thank you so much for your kind review. We are happy to know that your experience at our property - the Doubletree by Hilton Kamloops - is to your liking. Please feel free to let us know if you have any other suggestions or concerns about our service and staff performance.We look forward to hosting you again in the near future.Best regards

8/10 Good

Douglas

Business traveler
Liked: Cleanliness, staff & service
Restaurant was ethnic - not all guests like East Indian food. Pool was closed. Beds are comfortable and hotel was clean.
Stayed 2 nights in May 2023
Response from Guest service Agent on May 30, 2023
Dear Mr. Douglas,Thank you so much for your kind reviews. We apologize for some small inconvenience during your stay with us. Nonetheless, based on your review, we can see that the hotel's renovation is a success and is able to make guest comfortable staying with us.Best regards

2/10 Terrible

Spencer

Stayed 1 night in May 2023
Response from Guest Service Agent on May 9, 2023
Dear Catherine, Thank you for taking the time to provide feedback on your recent stay at our hotel. We are disappointed to learn that your experience did not meet your expectations and we apologize for any inconvenience or discomfort caused during your stay. We value your feedback and take all comments seriously, as it allows us to identify areas where we can improve our service and facilities. We would appreciate it if you could provide us with more specific details about your stay, so that we can investigate the issues and take appropriate measures to prevent them from happening in the future. We would like to assure you that providing our guests with a comfortable and enjoyable stay is our top priority. We hope to have the opportunity to welcome you back in the future, and to show you the improvements we have made based on your feedback. Thank you again for your feedback, and we wish you all the best for your future travels.

6/10 Okay

tianxing

Stayed 1 night in Apr 2023
Response from Hotel Management on Apr 29, 2023
Thank you for sharing your feedback with us. We apologize that your recent stay did not meet your expectations and that you rated our hotel a 6 out of 10.We value your feedback and would like to learn more about your experience to address any areas where we can improve. If you could provide us with more details about your stay, we would greatly appreciate it.We hope to have the opportunity to serve you better in the future and provide you with an exceptional stay.

8/10 Good

Colin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Renovation choices beautiful! Staff & workers went the extra mile to make us comfortable. Limited parking because of construction ( completed in 2 weeks) Restaurant was awful , slow, chipped dishes , poor service , 38 min for bad Eggs Benny. Very disappointed considering the beautiful hotel setting. Will return to hotel but restaurant , lots of great eateries in Kamloops.
Stayed 2 nights in Apr 2023
Response from Hotel Management on Apr 23, 2023
Dear Mr.Colin, Thank you for sharing your valuable feedback regarding your recent stay with us. We sincerely apologize for the inconvenience you experienced in the restaurant. We would like to inform you that restaurant is outsourced and has spread ownership. However, we are working together to improve our guest experiences. Moreover, we are delighted to learn that you are happy with the hotel selections and services. We would like to assure you that we are upgrading our facilities to enhance our guest experience. Once again, we would thank you for your valuable feedback.

2/10 Terrible

Sheri

Stayed 1 night in Apr 2023
Response from Guest service Agent on May 12, 2023
Dear Sheri, Thank you for taking the time to provide feedback on your recent stay at our hotel. We are disappointed to learn that your experience did not meet your expectations and we apologize for any inconvenience or discomfort caused during your stay. We value your feedback and take all comments seriously, as it allows us to identify areas where we can improve our service and facilities. We would appreciate it if you could provide us with more specific details about your stay, so that we can investigate the issues and take appropriate measures to prevent them from happening in the future. We would like to assure you that providing our guests with a comfortable and enjoyable stay is our top priority. We hope to have the opportunity to welcome you back in the future, and to show you the improvements we have made based on your feedback. Thank you again for your feedback, and we wish you all the best for your future travels.

4/10 Poor

Ashley

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We were disappointed upon arrival to see the hotel was under renovation and none of the amenities were available to guests. Had we known this we would have booked another hotel in Kamloops.
Stayed 2 nights in Apr 2023
Response from Rutvik Pachchigar on Apr 12, 2023
Thank you for sharing your feedback regarding your recent stay at our hotel. We apologize for any inconvenience caused by the renovations taking place during your visit, which led to the unavailability of our amenities. We understand your disappointment and frustration, and we regret that we were unable to meet your expectations on this occasion.Please know that we take all feedback seriously and are continuously striving to improve our guests' experiences. We appreciate your loyalty to our brand and hope to have the opportunity to welcome you back in the future when our renovations are complete and our amenities are fully available for your enjoyment.If there is anything else we can do to assist you, please do not hesitate to reach out to us directly. Thank you again for your feedback, and we wish you safe and pleasant travels.