I've stayed and visited several hotels in Kampala, Forest Cottages is by far my favorite. The atmosphere is relaxed, the wifi is free and fast, the breakfast is simple and delicious, and I feel as though the staff really goes out of their way to serve. I was working in lounge for several hours one morning and each staff member who walked by quietly greeted me and asked if I needed anything.
In my most recent stay, I forgot my wallet/phone/passport holder in my taxi. Once I realized it, I told the receptionist. I broke out my computer, tracked down the driver's number, and asked the used the house phone. The receptionist didn't hesitate. She got me an outside line and handed me the phone. From my previous experiences in small/medium sized, African hotels, the receptionist would tell me they needed to check with a manager to get permission to make a call. I always feel as thought the employees at Forest Cottages are empowered to make my stay pleasant.