Dear Shaheen,Greetings and thank you for your feedback and for choosing to stay at the Kampala Serena Hotel. We are delighted to hear that you enjoyed our hotel service, beauty, and class. We apologize for the inconvenience caused by our pillows. We appreciate your suggestion, and we will work on improving them as soon as possible. Your comfort and satisfaction are very important to us. We hope to see you again soon and provide you with a better experience. Thank you for your loyalty and support.Yours Sincerely,GENERAL MANAGER

Dear Deve,Thank you for choosing to stay at the Kampala Serena Hotel and for sharing your wonderful feedback with us. We are thrilled to hear that you enjoyed your stay and that our service, grounds, and associates met your expectations. Your kind words are greatly appreciated and will motivate us to keep up the good work. It was a pleasure to have you as our guest and we hope to see you again soon.Yours Sincerely,GENERAL MANAGER

Dear Ms. Corbett,Greetings from Kampala Serena Hotel.Thank you for choosing to stay with us and it is our greatest pleasure to learn that you had such a pleasant stay.We appreciate your good feedback, your kind words about our hotel and for recommending our hotel to the world out there. We do look forward to hosting you once again in the near future.Thank you.Daniel Kang'uGeneral Manager

Dear Mary,Greetings from Kampala Serena Hotel.We thank you for choosing to stay with us.We appreciate your feedback from your most recent stay with us. We will look into this and investigate what could have happened. Thank you.

Dear Esteemed Guest, On behalf of the entire Team, kindly allow me to take this opportunity to express our most sincere appreciation for choosing to stay with us on your last visit to Uganda. The Serena Hotels are indeed devoted to providing excellent facilities and unmatched service so we are delighted to hear that you enjoy the hospitality and service, particularly from the staff throughout your stay. Thank you once again for sharing this wonderful experience and we look forward to continuously build on the relationship and welcoming you back to enjoy our facilities at every opportunity. Sincerely, Anthony Chege

Dear Caroline, On behalf of the entire Team, kindly allow me to take this opportunity to express our most sincere appreciation for choosing to stay with us on your last visit to Uganda. The Serena Hotels are indeed devoted to providing excellent facilities and unmatched service so we are delighted to hear that you enjoy the hospitality and service, particularly from the staff throughout your stay. Thank you once again for sharing this wonderful experience and we look forward to continuously build on the relationship and welcoming you back to enjoy our facilities at every opportunity. Sincerely, Anthony Chege

Dear Esteemed Guest, Thank you very much for choosing the Kampala Serena as your preferred Hotel during your recent visit to Uganda and for taking the time to share your experience. It is always a pleasure to receive positive feedback. I will share your rating with our team, who I am certain will be very encouraged. At a time of your convenience, also please feel free to share in detail or advise us on how best to improve the offers and services that did not fully meet your expectations because your valued feedback will go a long way in ensuring that the quality of our service is improved and exceeds your expectation making your next stay with us a lot more comfortable. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Anthony Chege.

Dear Ms. Deborah, Thank you very much for taking the time to review and share your wonderful experience about your last stay with us, we are very pleased to hear that it was a pleasant one. I am also very delighted to hear that our staff made you feel at home and I am certain that they enjoyed catering to your needs as much as you enjoyed your stay. I will be sure to let them all know how much of an impact they made on your experience. Thank you once again for sharing and we look forward to welcoming you back soon. Sincerely, Anthony Chege.