Ratings based on 7 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
86% of guests recommend
4.6 Room cleanliness
4.1 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by richard

business trip kapala / entebbe

Posted Nov 14, 2013
Cons: the access road is bad
The only downside is the 4 km dirt road to get there. OK if you are use to Africa but fresh from overseas it can be a little bit nerve racking
5 out of 5
Recommended
for Everyone
by A verified traveler from Cheshire, UK

The most perfect hotel

Posted Sep 18, 2013
Pros: On the net
Cons: Road to the hotel
Location: A perfect location facing lake Victoria
Our stay at this hotel was perfect, we had best views of lake Victoria, rooms were great, service was wonderful. The only criticism we had was the road to the hotel which we believe will get a resurface soon. If you want a relaxing perfect view stay then this hotel is for you!
5 out of 5
Recommended
by XXX from atlanta, ga

Excellent Hotel / A Few Quibbles

Posted Aug 13, 2013 on Hotels.com
Hotel is not really close to the airport or anything else. I had a very relaxing stay. Masseuse was very good -- but there needs to be better background music (not a clicking clock or polka) and fragrance. Easy to fix! Pool was fantastic.
5 out of 5
Recommended
for Business Travelers
by Bright from USA

Hidden Gem

Posted Jul 17, 2013 on Hotels.com
The hotel is a very nice hotel. It's just a little hidden. Overall it is very nice place to stay.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice, but not organized

Posted Jul 14, 2013
Pros: Executive suite is amazing, pool is nice
Cons: Reception desk training.
Location: There is no signage, so when you turn off the Entebbe Road you are on your own to weave through 10 km of dirt roads thru shanties to find it.
My family had an interesting experience at the Lake Victoria Serena Resort. When we arrived, they claimed a mix up with our room and we waited in the lobby for 45 minutes while they found us a room. After getting into our room, unpacking, showering, a man walked in and said "what the hell are you people doing in my room?" Sure enough, the hotel staff put us in an occupied room. The front desk staff knew what happened before i even had a chance to explain, clearly they werent sure whether the room was occupied and figured they'd stick us in it anyway. The Duty Manager made good though and gave us an upgraded room and bottle of wine for the embarrassment of someone walking in on my wife changing. It is a nice facility. The staff was courteous, but at the end of the day... TIA.
3 out of 5
by A verified traveler

Nice facilities; service lacking

Posted Jun 14, 2013
Pros: Rooms/facilities
Cons: Service- no where near the western standard they appear to be trying to meet
Location: Spa on site, but nothing anywhere close by.
This hotel overlooks, but is not really on Lake Victoria. It is between Kampala and Entebbe, which can be good or bad. There is nothing else close to the property, so you are either stuck on the hotel grounds or have to get a ride down long dirt road to get anywhere. Facilities are very nice. Rooms are well appointed with one notable exception- no clocks. With no clocks, wake up calls become important. They offer them, but I did not get mine two separate days. Service from staff is poor. Besides failing to make the wake up call twice, wait staff has wildly vary degrees of personal hygiene (yes, some wreak of BO), wait staff is slow to respond and often does half a job. When talking to the staff, they talk as if are eager to please, but actions just do not follow. They seem to want to be on a high level of service, but just do not make it there. The breakfast was spotty as well. Some days, everything was laid out, some days it was not (the hot items- eggs, sausage, etc). Finally, on my trip, there was an Indian engagement/wedding party- 3 day affair. One night, their outdoor party music was so loud, it kept me up most of the night. Nothing the hotel could/would do about it.
5 out of 5
Recommended
by Heidi

Posted Feb 13, 2013 on Hotels.com
Beautiful hotel but located at the end of a very long, bumpy dirt road. There were no signs and we thought our driver was totally lost. Once we arrived at the resort, everything was lovely. Very nice rooms and good food and service.