“Attached to Train Station”

The Crowne Plaza Ana is attached to the Kanazawa Train Station which makes it a very convenient hotel. The train station has many restaurants and a grocery store so everything is within walking distance to simplify life. The Kanazawa Loop Bus departs from a stop at the train station and takes you to all the local tourist spots of interest. The hotel rooms are comfortable and about average size for Japanese hotel rooms which is to say, they are a bit smaller than hotel rooms in the US. But the staff is always pleasant and helpful and the with everything so close at hand, this hotel was one of the better hotels that we visited. If you're coming in on the train, the Crowne Plaza Ana is one of the best places to stay in Kanazawa, IMHO. To catch the loop bus, buy a ticket at the bus ticket office at the far side of the bus terminal (right in front of the train station). The loop buses look different than the regular city buses (we got on the wrong bus so don't make that mistake). It stops withing walking distance to just about all points of interest for a tourist and delivers you back to your hotel.

“Terrible Service”

I was only staying at the Crowne Plaza for one night. Despite it being a well rated hotel, they couldn't even provide basic services. The internet didn't work at all in my room, and I spent my first half hour trying to make it work. I called the front desk three times, and the line just rining. I had to go downstairs and wait in line, and when I told the front desk that I'd called several times they told me that they knew, and didn't bother to apologize. I explained that my internet wasn't working but that I was going to town to work on my computer and told them to check while I was gone. They said ok. I came back that night and it still wasn't working, so I went to the front desk again. I asked if they'd checked it out, and they said of course not. I had to have someone come to my room to see that it didn't work, and then we tried it in the room next door. It still didn't work. He apologized, but they did nothing about it. They didn't try to move me to another room. I had to use the internet in the lobby that night to make calls. The most frustrating part that my time was wasted. It was not only a bad experience, but it wasted hours of time that could have been spent elsewhere. In addition to all of this, the room was rather small and the bathroom wasn't very nice. From what I remember, it didn't even come with a washlet. This is the worst service I've ever experienced in a hotel even after having stayed in budget hotels in the US and Europe. Don't waste your time here.

“Nice hotel and I will certainly stay again”

The hotel location is good, right next to railway station. The front counter staffs were polite and quick, and perhaps we arrived at off-season time, they gave us a rather spacious room which was very nice decorated. We had lunch in their Japanese restaurant, food was good and inexpensive. I would recommand to people who will travel to Kanazawa.

“Excellent Hotel, Extra large rooms”

I recommend this hotel. The rooms were large, clean and in perfect conditions. Better than expected!