City view from property

Reviews of Kanazawa Tokyu Hotel

4.5 out of 5
Kanazawa Tokyu Hotel
2-1-1 Korinbo, Kanazawa, Ishikawa-ken

Reviews

8.8

Excellent

Rating 10 - Excellent. 324 out of 631 reviews" "
Rating 8 - Good. 247 out of 631 reviews" "
Rating 6 - Okay. 44 out of 631 reviews" "
Rating 4 - Poor. 10 out of 631 reviews" "
Rating 2 - Terrible. 6 out of 631 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Lucas, Woodinville

Traveled with partner
Liked: Cleanliness, staff & service
Hotel is conveniently located, 15min away from the main train station and just off a Main Street. Staff was lovely to interact with and very helpful. Breakfast buffet was nice. Nothing amazing, but appropriate. The room was also fine. A bit old and sad for a 4 star hotel, but there wasn’t anything really wrong outside of age and little things like the shower curtain not being long enough or the AC being on heat only and having to open the window to get some cool air in. Overall good, but don’t except a fancy stay here.
Stayed 2 nights in Mar 2024

10/10 Excellent

Eben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful luxury hotel with top flight service. Room was clean and spacious and the staff were all super friendly and helpful. There are a lot of newer hotels in Kanazawa but if you want classic high-end amenities and service the Tokyu is hard to beat.
Stayed 2 nights in Feb 2024
Response from Kanazawa Tokyu Hotel on Mar 5, 2024
Thank you for sharing your experience with us! We’re thrilled to hear that you enjoyed your stay at our hotel. Here’s our response:Room Comfort and Cleanliness: We’re delighted that you found your room clean and spacious. Providing a comfortable and well-maintained space for our guests is a top priority.Exceptional Service: Our super friendly and helpful staff take pride in ensuring that every guest has a memorable experience. We appreciate your kind words about their service.Classic High-End Amenities: While there are newer hotels in Kanazawa, we’re honored that you appreciate our classic high-end amenities and service. The Tokyu aims to provide a timeless and luxurious experience.Thank you for choosing us, and we look forward to welcoming you back soon!

10/10 Excellent

Ted

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Miho

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we’ve stayed with small tatami area was very spacious and beautiful. The buffet breakfast was also nice as well as their cozy lounge. There is nothing wrong with this hotel and we’ve enjoyed our stay so much. The area around the hotel is so lively and everything is near by. Kenroku garden, Kanazawa castle, and 21st century museum are all walking distance. There is also Tokyu store connected to the hotel and another big department store right across from the hotel. Very convenient location and absolutely one of the best hotels to stay in Kanazawa!
Stayed 1 night in Dec 2023
Response from Kanazawa Tokyu Hotel on Dec 21, 2023
Thank you for your wonderful feedback! We're delighted to hear that you enjoyed your stay with us. It's great to know that you found our rooms spacious and beautiful, and that you appreciated the small tatami area. We're also glad that you enjoyed our buffet breakfast and cozy lounge.We're thrilled that you found our location convenient, with lively surroundings and close proximity to attractions like the Kenroku Garden, Kanazawa Castle, and the 21st Century Museum. The convenience of having the Tokyu store connected to the hotel and a big department store right across is indeed a plus!Your satisfaction is our top priority, and knowing that we were able to provide an enjoyable stay for you is the best reward we could ask for. We hope to welcome you back in the future. Thank you again for choosing to stay with us in Kanazawa!

8/10 Good

HIROYUKI

Stayed 1 night in Dec 2023

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I must have accidentally got a smoking room but the front desk was able to get me a non smoking room and it was awesome.
Stayed 2 nights in Nov 2023
Response from Kanazawa Tokyu Hotel on Dec 30, 2023
Thank you for choosing our hotel and sharing your experience with us. We are sorry for the inconvenience caused by the smoking room issue, but we are glad that our front desk staff was able to accommodate your request and provide you with a non smoking room. We are happy to hear that you enjoyed your stay and found our hotel awesome. We hope to see you again soon.

10/10 Excellent

Kelvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There's absolutely nothing you can fault with this hotel. Everything, everyone...first class!
Stayed 2 nights in Nov 2023
Response from Kanazawa Tokyu Hotel on Dec 30, 2023
Thank you for your wonderful review! We are delighted to hear that you enjoyed your stay at our hotel and that everything met your expectations. We appreciate your kind words about our staff, facilities, and services. It was a pleasure to have you as our guest and we hope to see you again soon. Thank you for choosing Kanazawa Tokyu Hotel!

10/10 Excellent

Blake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice area, beautiful view, excellent breakfast, helpful staff. Really impressed. I will go back.
Stayed 1 night in Nov 2023
Response from Kanazawa Tokyu Hotel on Dec 9, 2023
Dear Blake,Thank you for choosing Kanazawa Tokyu Hotel and for taking the time to leave us a review. We are delighted to hear that you enjoyed our beautiful view, excellent breakfast, and found our staff helpful. We look forward to welcoming you back in the future.Warm regards,

10/10 Excellent

Keith

Stayed 3 nights in Nov 2023

6/10 Okay

James

Stayed 1 night in Nov 2023

8/10 Good

GABRIEL

Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel, great location, the parking is a little expensive for guests, and there is no laundry service on-site. Everything else is new, clean, and very nice.
Stayed 3 nights in Oct 2023

10/10 Excellent

TAKAYUKI

Stayed 2 nights in Oct 2023

10/10 Excellent

Conor

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a conference and business meetings. The venue was great and staff very helpful.
Stayed 6 nights in Sep 2023

10/10 Excellent

Michael, Alhambra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, highly recommend
Stayed 2 nights in Sep 2023

10/10 Excellent

Kengo

Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience. Staff went above and beyond. Thank you
Stayed 2 nights in Sep 2023

10/10 Excellent

HITOMI

Stayed 1 night in Aug 2023

8/10 Good

Hirotaka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

SHOICHI

Stayed 1 night in Aug 2023

10/10 Excellent

michael

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
By far the best hotel I’ve stayed in Japan. Love it!
Stayed 2 nights in Aug 2023

10/10 Excellent

michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with wonderful staff and very nice spacious rooms. A mall just downstairs and transportation to subway and buses just outside the door. Highly recommend.
Stayed 1 night in Aug 2023

10/10 Excellent

Yuzo

Stayed 2 nights in Jul 2023

10/10 Excellent

Koji

Stayed 1 night in Jul 2023

10/10 Excellent

YASUYA

Stayed 2 nights in Jul 2023

8/10 Good

JOJI

Stayed 1 night in Jun 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
A great base for the 2 nights we were there. Clean and very comfortable
Stayed 2 nights in Jun 2023

10/10 Excellent

Hiroyuki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

CHI HANG

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

MADHU

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Kazuhisa

Stayed 1 night in May 2023

10/10 Excellent

Richard

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff were very warm and helpful! The proximity to Kanazawa castle and surrounding gardens was ideal for sight seeing! I would definitely stay here again!!
Stayed 2 nights in May 2023

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel.the staff is amazing.
Stayed 3 nights in Apr 2023

2/10 Terrible

Ray

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property is located in a great place and staff was very good. The air conditioner kept turning off and I couldn’t sleep
Stayed 1 night in Apr 2023

10/10 Excellent

Ram

Stayed 3 nights in Apr 2023

10/10 Excellent

Yuji, Hot Springs

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location easy access to bus stop and near attractions. Only thing is that hotel restaurant was closed on lunch. On Wednesday near restaurants were also closed.
Stayed 2 nights in Mar 2023

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
全体的にはとても良いホテルでしたが、部屋着がボタンが付いていなく、また浴槽のお湯を抜くと逆流してきました。直して欲しいとも伝えましたが回答はなく翌日も逆流がありとてもガッカリしました。 
Stayed 2 nights in Feb 2023

8/10 Good

Arthur H

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to dining and attractions. Staff was helpful and value was unbelievable.
Stayed 3 nights in Jan 2023

10/10 Excellent

Hai Guan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient parking place, Have a many restaurants around. If they can have more discount on parking if the customer stays longer.

10/10 Excellent

SUMIE

Stayed 1 night in Jan 2023

10/10 Excellent

Ali

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at the Kanazawa Tokyu Hotel in Kanazawa in the beginning of January 2023, and had a great experience. The hotel was nice, spacious, and clean, and the staff were friendly and helpful. The breakfast was good, although the western food options could have been a bit better. Despite this, the hotel was a comfortable place to stay while in Kanazawa. The location was great, with easy access to the Kenroku-en Garden and Kanazawa Castle, and the geisha district was also close by. It was always easy to get transport or a taxi from the hotel location, which was convenient. Overall, I would recommend the Kanazawa Tokyu Hotel for its convenient location, comfortable amenities, and friendly staff.

10/10 Excellent

John

Stayed 2 nights in Nov 2022

10/10 Excellent

Michael

Traveled with partner
Liked: Staff & service, amenities
Excellent location. Professional and helpful staff and excellent value for money. In-house dining options very limited, though decent options nearby. Overall an excellent deal and would go again.

10/10 Excellent

Jan Henning

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very close to Kanazawa gardens which is what we came to see and were an absolute delight. Everything in the hotel was VERY expensive, breakfast was lovely but a ridiculous price.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Mananya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Kanazawa
Nice room, great service. Very near to main attractions of Kanazawa.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although there was an initial problem with the ac unit in my room, the staff member who was on duty helped to change the room. Thank you for your hospitality.
Stayed 1 night in Aug 2019