Ratings based on 5 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
3.4 Service & staff
4.2 Room comfort
4.4 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Folsom, CA
Beautiful River stayPosted Oct 13, 2014
Pros: very clean and quiet.
Cons: the sign for locating the pier could be easier to see.
Location: location was very remote but there are river boats to take you to other attractions.
Hotel and area was beautiful. Staff was very kind and helpful. Rooms were amazing with wonderful patio area on the water.
for Everyoneby A verified traveler
nice hotel special locationPosted Aug 6, 2014
Pros: the facilities
Cons: the level of the food on the buffet , the staff
Location: activities on the river , great location
the staff was very un polite , just one of them was speaking English , the food at the buffet was terrible , better to order from the menu and also cheaper the rooms are floating on the river if you suffer from sea illness don't go there every boat passing is shaking and moving the whole room .. very special place 2 nights is more than enough
Recommendedby A verified traveler from Singapore
Poor service and disappointed stay!Posted Aug 13, 2013 on Hotels.com
There were 5 of us and we booked 2 villas. I had emailed to the resort previously about the 5th person cost but was not informed till i checked in. The 1st reply i got told me to book a triple room which apparently had no such option upon booking. I emailed another time closer to date but got no response at all.I was expecting for a memorable stay at this resort with a costier price paid for both villas. When I arrived, I was upset that they have to charge a hefty sum of 2500thb for the 5th person with extra bed. I insisted that we do not need an extra bed but they say they still need to charge 1500thb for the 5th person regardless if we need extra bed. Website stated that there is no extra bed for this villa and I was perplexed on the charges they imposed to us without prior notice. Then they got a manager to talk to me, Mr Thitiwat who has absolutely no customer service with his rude and bad attitude. Worst of all..he promised that I will get an extra bed for 1500thb with my friends being the witnesses and in the end after making payment we waited so long and only to find out that we are not going to have an extra bed. We are speechless with the dishonest way of buiness dealings and also no apology given!!! Even if there were a miscommunication, as such a renowned establishment, they should honor their customer and exercise some flexibility. Totally disappointed with the whole experience and if you ever book with them, please find out all details before you book.
for Getaway With Friendsby Chutchai from USA
Luxury on the River!Posted Jun 6, 2013 on Hotels.com
this is truly a gem... This is a very special place for a getaway to unplug. The staff is great, the accommodations are great, and the whole experience is life changing. Don't miss this place. Try to stay in Villa #8 or #1. These are on the ends and make for a great experience on the river.
Recommendedby A verified traveler from wenduine B
the perfect place for relax and enjoyPosted Feb 28, 2012 on Hotels.com
perfect location on the river kwai,makes you feeling with the sound of water and nature and oalso the helpfull staff really relaxing and enjoy.Igo surely back