Suite, 1 King Bed, Non Smoking (Efficiency) | Premium bedding, pillowtop beds, desk, laptop workspace
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Reviews of MainStay Suites Bourbonnais - Kankakee

2.5 out of 5
MainStay Suites Bourbonnais - Kankakee
60 Ken Hayes Dr, Bourbonnais, IL

Reviews

8.4

Very Good

Rating 10 - Excellent. 15 out of 29 reviews" "
Rating 8 - Good. 8 out of 29 reviews" "
Rating 6 - Okay. 3 out of 29 reviews" "
Rating 4 - Poor. 1 out of 29 reviews" "
Rating 2 - Terrible. 2 out of 29 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Mar 2024
Response from Chris on Apr 13, 2024
Thank you for taking the time to leave us a review. I am happy to hear that you enjoyed your stay with us. We hope to see you again soon!

6/10 Okay

Donald

Stayed 1 night in Jan 2024
Response from Chris on Jan 23, 2024
We are sorry to hear that you did not have an enjoyable experience while at our property. Any feedback you can provide to us would be helpful to make a better experience for our future travelers. We do hope that you will give us another chance next time you are in town!

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Although we only stayed over-night, our experience was very pleasant. Staff were very helpful and polite.
Stayed 1 night in Dec 2023
Response from Chris on Jan 23, 2024
Thank you for the great review! We hope to see you again next time you are in town!

2/10 Terrible

Teresa

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Even with the recent remodel, it wasn't the best job. The baseboard came off the floor and was just laying on the floor. The room needed a good dusting. There was dust on the tables and the lamps. The shower floor needed to be cleaned. You could see a lot of black on the shower floor. To top it off, the morning of the 2nd night the plumbing got shut off for several hours. We checked out and went elsewhere. The staff was generous enough to give us our 2nd night stays money back.
Stayed 2 nights in Dec 2023
Response from Chris on Dec 25, 2023
We are sorry that we did not meet your expectations during your stay with us! We appreciate your feedback and will look into the issues that you highlighted. The issue with the water was unfortunately beyond our control but we are happy to report that the issue has been repaired and hopefully will not have any further issue!We do hope that you will consider us again in the future!

10/10 Excellent

Brian, Elburn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place for the money. I will definitely stay there again!! Beds are decent. Rooms are clean and staff was nice.
Stayed 1 night in Dec 2023
Response from Kate on Dec 20, 2023
Thank you for staying with us. We appreciate your feedback and look forward to seeing you again!

8/10 Good

Miriam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Kate on Dec 20, 2023
Thank you for staying with us.

10/10 Excellent

Teresa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay! Would stay there again!
Our overall stay was great! The hotel lobby was clean. Our experience with checkin was good. One of the attendants was being trained. They were both welcoming and courteous. We saw the other attendants throughout our stay and they greeted us every time they saw us. Our room was clean and beds were comfortable. Breakfast was good. They had eggs and sausage, bagels, muffins, cereal, oatmeal packets, and yogurt. I liked the convenience of the small kitchen area in our room with toaster too.
Stayed 2 nights in Dec 2023
Response from Kate on Dec 20, 2023
Thank you for staying with us. We appreciate your feedback and are thrilled to hear how much you enjoyed our property. We hope to see you again!

6/10 Okay

Cynthia

Traveled with family
Liked: Staff & service
Response from Chris on Feb 18, 2024
Thank you for taking the time to fill out a survey. We are sorry to hear that your stay with us did not meet your expectations. Any Feedback you could provide will help us make a better experience for any future travelers.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Kate on Dec 20, 2023
Thank you for staying with us!

10/10 Excellent

Shani

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time at a mainstay and I’m impressed. The bedding was so comfortable and clean and the room had everything we needed. I stayed at this hotel when it was the Magneson and love how it’s been upgraded.
Stayed 3 nights in Nov 2023
Response from Chris on Dec 3, 2023
Thank you for the great review. I am so happy that you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfy bed, quiet, very clean
Stayed 1 night in Nov 2023
Response from Chris on Nov 26, 2023
Thank you for taking the time to leave us a review! I am so happy that you enjoyed your stay with us! We hope to see you again soon!

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Extremely clean room with a very comfortable bed. Only negative is the door deadbolt did not work.
Stayed 1 night in Nov 2023
Response from Chris on Nov 23, 2023
Thank you for the kind words! We will look into the issue with the deadbolt so we can avoid this issue again in the future!Thank you once again for staying with us!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Chris on Oct 28, 2023
Thank you for the great score Angela! We are very happy that you enjoyed your stay with us!We hope to see you again soon!

10/10 Excellent

Tyrone

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my 2 kids stayed a night here and it was very clean and smells great in there.
Stayed 1 night in Oct 2023
Response from Chris on Oct 28, 2023
We are so happy to hear that you and your kids enjoyed your stay with us! We hope to see you again soon!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Chris on Oct 13, 2023
Thank you for the review! we would love to hear how we could earn your 10 in the future!

6/10 Okay

Felecia

Stayed 3 nights in Oct 2023
Response from Chris on Oct 29, 2023
Thank you for taking the time to leave a review of our property. Any feedback on how we may be able to improve your experience is always appreciated.

2/10 Terrible

Lamonte

Stayed 1 night in Oct 2023
Response from Chris on Oct 29, 2023
We are sorry that you did not enjoy your stay with us! Any feedback on how we may have improved your experience is always appreciated. Hopefully we can assist you better in the future.

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Chris on Oct 10, 2023
Thank you for the great review! We hope to see you again soon!

8/10 Good

GARY

Traveled with family
Liked: Cleanliness
Renovations going on during our stay. Hotel access was not available in the rear where we had to park.
Stayed 1 night in Sep 2023
Response from Chris on Oct 6, 2023
We appreciate your feedback Gary! I know the rear door issue is troublesome and we are actively working on a resolution to the problem. We hope to see you again soon!

10/10 Excellent

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern hotel in the outskirts of Illinois
Amazing hotel!! From decor to the service!! Will only stay here when in town!!
Stayed 3 nights in Sep 2023
Response from Chris on Oct 2, 2023
Thank you so much for the kind words! We can’t wait until your next visit

8/10 Good

Gerald

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Room was great. The breakfasts was not so good. The staff in the morning was next to worthless.
Stayed 1 night in Sep 2023
Response from Chris on Sep 26, 2023
Thank you for the feedback. We are under a limited breakfast menu temporarily while we finish the renovations. We hope that you give us another chance.

8/10 Good

Jacqueline

Liked: Cleanliness
Stayed 3 nights in Sep 2023
Response from Chris on Sep 26, 2023
Thank you for the review! We would love to hear your feedback on how we could earn a 5 for your next stay.

10/10 Excellent

DAN

Stayed 3 nights in Sep 2023
Response from Chris on Oct 28, 2023
Thank you for the great score! We look forward to your next visit with us!

10/10 Excellent

Usara

Stayed 1 night in Aug 2023
Response from Chris on Sep 23, 2023
Thank you for the great score! We hope to see you again soon!

8/10 Good

JOESPH

Liked: Cleanliness, staff & service
No lounge chair, or work area in the room. I did like the fact that they had a pool and workout room, eventhough I d iui didn't get to use it. Breakfast was lacking hot food.
Stayed 1 night in Aug 2023
Response from Chris on Aug 28, 2023
Thank you for your recent stay with us and for sharing your feedback. We're delighted to hear that you appreciated workout room facilities.We apologize for any inconvenience regarding the absence of lounge chairs or a dedicated work area in your room. Your comments are important to us, and we'll consider them as we enhance our room offerings.As for breakfast, we'd like to inform you that we currently do not offer hot food items. We understand your preference, and we'll review our breakfast options to provide a more diverse selection in the future.Your feedback is invaluable, and we hope to welcome you back for an improved experience. If you have any specific requests for your next visit, please let us know.Thank you for choosing to stay with us.Warm regards,